Sao Paulo hotellit Moema

Plussat: Excellent service, nice and spacious room and convenient location.

Plussat: Good breakfast

Miinukset: You cannot open the window of your room

Plussat: Love the location the breakfast buffet was really good! The rooms were very comfortable

Miinukset: They could have a better internet service for the price one is paying you'd expect a fast wifi.....

Plussat: - Breakfast good - Gym - competent staff - early check in possible

Miinukset: - iron is missing in the room

Plussat: All I really liked in the end was leaving!

Miinukset: Great location Great Breakfast! Staff horrendous I will never return a Pullman hotel ever we ordered room service in took over an hour to come arrive cold. We were then in bed asleep my pregnant wife and I and phone rings demanding I pay for the room service,as my card was not kept on file not my fault the staffs fault! Go down for breakfast was told we couldn’t enter with out paying back up to the room for my wallet! What an absolute disgrace to in a so called 5 star hotel!

Plussat: Good location

Miinukset: Average quality of food

Plussat: Food restaurant rooms were ok

Miinukset: The staff was not polite . After 14 hours of flight when we arrived they first tried to charge 648 dollars for my room and after an argument about 30 minutes they went down to real price of 556 dollars . The worse accor hotel. Will never stay again . My tv was not working during my 4 days stay ... they only could put an excuse letter to my bed . It was all they tried to fix 3 times .... no positive solution...last room service asked me what they can do.....i do not recommend this hotel.....

Plussat: Very organized and clean. Amazing hotel!

Plussat: Nice staff

Miinukset: Rooms outdated, toilet bowl was dirty, mold in shower. Worn out. Music way to loud in bar area, felt you were in a dance club. Spa waiting area run down

Plussat: Great location to the exhibition, very clean and spacious rooms

Miinukset: Not enough place in the bathroom for cosmetics, better to add some shelves

Plussat: all of them

Miinukset: check in saying long

Plussat: Very good very good location

Plussat: Lots of space, and good use of the space provided. Staff were very helpful.

Plussat: Perfect. Breakfast was sophisticated and high quality. Much better than a normal hotel. Quality of the rooms is excellent. For the price we paid, this was excellent accommodation.

Plussat: Rooms are really nice.

Miinukset: Shuttle only goes to Congonhas airport and not to Guarulhos.

Miinukset: The bathroom.

Plussat: The room is beautiful, comfortable and well equipped. The staff is super friendly

Plussat: Nice business hotel

Plussat: Clean

Miinukset: The refrigerator did not work

Plussat: Very good location. Very safe and nice place.

Miinukset: Some of the staff was no friendly. Not very flexible (did not want to lend me an adapter to charge my cell phone at the hotel after checkout), the answers were always yes or no. The good thing that most of them spoke English and Spanish, something that is very rare in Brazil.

Plussat: Location , breakfast,

Miinukset: They have a very serious problem with WiFi . I stayed there 3 times and in all of then internet was an issue. Not regarding slow internet but no internet at all. I spoke to the general Manager Ms Lina and I hope she can solve it soon. I won’t stay there anymore and I don’t recommend for those who are in business trip because it is impossible to be connected.

Plussat: Jacuzzi

Miinukset: They didn't even have spaghetti! Only ravioli.

Plussat: The location is very good

Miinukset: The bathroom was too small

Plussat: House keeping staff are nice.

Miinukset: Basic hotel. Underwhelming, basic breakfast with un-fresh juices, runny scrambled eggs. Pizza from the restaurant (room service) sucks! Front desk staff are stiff, cold.

Plussat: The property is very good overall. Employees efficient.

Miinukset: I had a problem with my room service which created a chain of service failures. I understand that the restaurant is not parto of the hotel, but the hotel chose to operate in its property. Service was abrupt and impatient; order was brought erroneously; room service employees acted like they were doing me a favor.

Miinukset: It is not worth the value. Requested extra towels to my son, which never arrived. For the price I would expect top services, yet found it to be similar to an Ibis hotel.

Plussat: Friendly staff, comfortable bed and good breakfast.

Miinukset: The hotel do not offer some basics in the bathroom as toothpaste, toothbrush, potable water (what you need to buy for R$7,5 a small bottle).. anyway there are some drugstores nearby to buy these stuffs..

Plussat: The location

Miinukset: Didn't have a flexible check in time

Plussat: Pool, staff

Miinukset: Quality of hotel breakfast below standard.

Plussat: Bathroom with good shower

Miinukset: Breakfast not really good, crowded buffet

Plussat: Excellent location, wifi did not work, not recommend for people traveling for business because you do not have the wifi. Very friendly staff and very clean. Breakfast very poor. Overall I do not recommend due to the wifi issues.

Miinukset: Wifi and breakfast.

Plussat: The breakfast is incredible

Miinukset: The elevator was too much noise!

Plussat: People at the reception are very kind and helpful but it is not enough for me to come back

Miinukset: Position It is very far from the center Rooms Old and not very clean Breakfast Brazil is famous for very nice breakfast this one it was ridiculous Cost of the hotel and hotel rooms are not matching

Plussat: Location is everything! Steps from the subway entrance! The room was clean and comfortable with a great view of Moema neighbourhood! Breakfast was pretty typical as expected.

Miinukset: Elevators had broken tv monitors inside. I'm assuming it was for advertisements or reminders for guests, but it was very off putting that all the elevators had this issue.

Miinukset: wi-fi was not very stable

Plussat: Pool was nice, mainly undercover but an actual swimming pool, long and narrow.

Miinukset: Airport shuttle - don’t rely on this. I emailed ahead to give flight details etc and requested the shuttle bus only to be told there wasn’t one! It was a Thursday. We needed to go back to the airport the next day to collect our luggage, don’t ask, went to reception to request the shuttle bus, not today as it’s a holiday. Our flight out was the following day, Saturday, so again we requested the shuttle bus only to be told it doesn’t run on the weekend - our comment of ‘so when does it run?’ was met with a sudden problem that no one spoke English. Fortunately Uber only cost around £3 per trip so it was no big deal but both booking.com and the hotel website state they offer an airport shuttle - errr no they don’t

Plussat: Spacious room!

Miinukset: The room keeper did not clean as we expect her to do. Especially the floors.

Plussat: Rooms are very spacious and confortable. Good breakfast! Location of the hotel is superb, with many attractions reached in 10 minutes by car.

Miinukset: Hotel lounge is very small and there is no bar/coffee area, although you find a Franz Café right beside the entrance of the hotel and a tratoria (with a bar) in a 2 minutes walking distance.

Plussat: Quality of service and cleaness of the room, without mentioning the excelent and delicious breakfast!!

Miinukset: Everything was wonderful!

Plussat: Good pool Nice breakfast

Miinukset: No lounge facilities

Plussat: The breakfast was great

Miinukset: There was nothing I didn’t like. Bed was comfortable. Room was big.

Plussat: The beds were super comfortable and the shower was divine!! Love the location, half a block from the subway and walking distance from the Parque das Bicicletas and so many good bakeries and restaurants in Moema. Great place for families!

Miinukset: The WiFi was terrible

Plussat: Great location, installations in pristine conditions and a very good breakfast, excellent value.

Miinukset: Nothing

Plussat: I'm pissed nothing at all.

Miinukset: My credit card was charged double and i could not shop because of that...i was very angry about this.... And no one could see the double charge because it was weekend....BAD BAD Mercure.

Plussat: Very good localization and room facilities.

Miinukset: Noise of water flow, was not fixed, after my claim.