Sao Paulo hotellit Jardim Paulista

Plussat: The hotel is an architectural gem, from the outside as well as inside. My room was incredible, the view, the rooftop bar, the lobby and the drinks wall, it was all a dream. The hotel is very well located, easy access to all the sights but also tucked away from the hustle and bustle. Reception staff were extremely kind and attentive, the glass of champagne upon arrival and the fresh coconut juice sent up to my room these were all very sweet touches that made my stay unforgettable.

Miinukset: The spa experience was a disappointment. My treatment was fine but the desk staff was rude, and the spa room is not clearly indicated anywhere, I had to hover around the second floor in my robe waiting for the previous treatment to finish. Did not match the otherwise exceptional customer experience.

Plussat: Super chic hotel. The rooftop had spectacular views. We loved our stay. Super comfortable and the staff were delightful.

Plussat: Loved the location-closed to everything and still more relaxed and quiet. The service has been outstanding. Concierge helped us efficiently with all bookings. Breakfast was also great.

Plussat: Perfect

Miinukset: Best hotel

Plussat: The architecture is incredible, the view from Sao Paulo shows you another side of the city and the staff was always friendly and really supportive. The skye bar / restaurant is also amazing.

Miinukset: The traffic to get there, but that’s because the great location. Also we didn't have many places to go walking. Anyway Itaim Bibi is really close and you have everything there.

Plussat: Staff and hotel were amazing, wish I had more time.

Miinukset: Location a bit out if town. Far from the airport

Plussat: Great breakfast. Great roof top bar.

Miinukset: n/a

Plussat: View from riom

Miinukset: We arrived from our wedding still in our wedding clothes! No nice greeting from doorman or receptionist poor

Plussat: Great sushi at the rooftop restaurant.

Plussat: Located perfectly just a block away from the Paulista with access to the great metro system. Few blocks away from MASP. The breakfast is very elegant, served in a delightful space and everything that was served was absolutely delicious. The staff was super attentive, cordial, friendly and very knowledgeable. Our room was clean, nicely designed and very spacious.

Miinukset: Clients should have access to the spa facilities. It’s a cheap and great marketing tool to sell other services and make your guest even happier.

Plussat: Elegance everywhere you look at Fasano! Everything was perfect

Plussat: Everything

Miinukset: Nothing

Plussat: I love this hotel, the staff is amazing and it is the best neighborhood.

Miinukset: They need to put more ‘Brigadeiros (Brazilian Sweet),’ in the room :)

Plussat: The hotel is located in a calm area and really close to many touristic attractions. Thus the location is certainly a big plus. The rooms are splendid, very spacious and comfortable. Our room was certainly what we liked most. The staff was very nice and happy to help with everything. The only small remark which I might have is that sometimes they try to overhelp, which is for someone who likes a bit more of intimate space slightly disturbing. Nevertheless, we would recommend this hotel to anyone who comes to SP and wants to have a calm experience of the city and spoil yourself.

Plussat: I've known Fasano for years. Having stayed at the top hotels in São Paulo, and being a well known guest in some of them such as Emiliano and Unique (along with Fasano they are the top 3), I've decided to give Fasano a try. I am actually from São Paulo but I no longer live in Brazil. But in São Paulo sometimes we use hotels to get a break from our homes, or whenever we are renewing something. Now, the facts: We've stayed at the big suite, paying around 1k USD a day. A disaster. The room is worn out, the internet was poor, and the value for the money is a joke.

Miinukset: The thing I've hated the most was that after all the problems I've had a conversation with the manager on duty. I was trying to make people understand that in any civilized country this relationship would need a compensation from the property. The guy knocked off only the price for the extra bed (not even 100 USD a day) and said he would talk to the manager and get back to me. Never did.

Miinukset: For a 5 stars hotels, surprisingly no option to make a booking with breakfast included despite the rate is about US$500 and up per night, and if you wish to have breakfast in the hotel it costs around US$34 !!?? Second thing we didn't like, if you go to the bar of the hotel and there is live music, then there will be charged of R$60/person as artistic fee, so half of our invoice was this fee !!!?? Then you go to the room, and you'll not find tooth brush nor hair comb, which are essential amenities!! Although you can ask it from house keeping, we asked 2 tooth brush and we got one and hair comb was not available. In the room there is nespresso machine, however it's not complementary, charge on each coffee capsule R$11 + service 15% !!!!??? So in total it's over priced hotel and should be much much better in return of what's been paid

Plussat: Location and the style

Miinukset: Bathrooms too small

Plussat: The staff is increíble as very patient with people who don’t speak Portuguese. It was very comforting. And it’s in a great location surrounded by great food.

Miinukset: The blankets are pretty thin.

Plussat: The staff

Miinukset: The room size, the smell in the corredor.

Miinukset: The Staff was very rude at the reception and even those taking care of the buffet breakfast - they did not make even some effort to switch to English. They have a complete bad manner for the standard they have, they need to improve customer service.

Plussat: The shower is really good

Miinukset: The breakfast. Is good, lots of variety but at same time tasteless

Plussat: Cleaness, bed and specially the shower. Staff was always friendly. Breakfast is regular, not so special, but so-so.

Miinukset: Paid parking and black coffee + breads quality in the breakfast

Plussat: Fair price. Comfortable. Good location.

Miinukset: I missed the usual coffee counter on the reception desk.

Plussat: Breakfast was fine, room spacious, mattress comfortable.

Miinukset: Gym did not have mats and was rather hot.

Miinukset: BE CAREFUL! Got charged at check in by Flavio who's very rude, no one helps you with loggage, I asked for help, and with a terrible attitude he put my loggagein the elevator. Then they rushed me to the lobby to pay for an extra night that I already reserved threw booking saying they couldn't extend my stay unless I made a payment even though I had my credit card registered. I canceled the reservation since I was forced to pay at the lobby. And they still charged me for it. Very misleading and dishonest! In front desk they are never able to find the reservation threw booking and they make you pay, then charge you the cancelation. Then give you bs excuses and since no one speaks English makes it impossible to get your point across. At the end they charge you twice! Not worth the money nor the headache. Asked to talk to the manager Zezhio but he wasn't there, of course never contacted me. After I checked out I received a bunch of poorly written messages to make it seem like they were concerned, yet all the days I was there, never got an answer! Horrible experience!

Plussat: Location

Miinukset: Nothing

Plussat: location, bed, cleanness, cordiality.

Miinukset: Check-in took at least 15 minutes because there was only one clerk available; the key didn't work. The shower water wasn't hot in the morning.

Plussat: Wide variety of breakfast items to choice from. Room was clean and comfortable.

Miinukset: We asked for early check in and late checkout. Neither were granted but we weren’t informed until after we checked in. Knowing ahead of time would have allowed us to find a different hotel that could accommodate our request.

Plussat: Great breakfast with lots of options.

Miinukset: Checkout was extremely slow. They said someone would slip an express checkout form under my door but it never happened. I almost missed my flight as a result.

Plussat: Fruits are good

Miinukset: Too few choices

Plussat: Good bed

Miinukset: Cancelled reservation inappropriately and without notice. Facilities somewhat dilapidated.