Etsi halvat lennot reitille Helsingistä $[413-Karibian saaret

Miinukset: "Delayed over 4 hrs, missed connecting flight as we were supposed to meet with in Frankfurt. Spent hrs getting a new itinerary, one bag never showed up in Nairobi."

Plussat: "delay of 2hours caused by disturbed person poor crew reaction no info to other passengers"

Plussat: "It was cancelled and scheduled next day"

Plussat: "Our flight from Hamburg to Munich arrived late. Lufthansa met about 10 of us at our arrival gate, took us through a side channel Passport Control and then mini-bused us to our gate. We arrived at the gate 15 minutes after scheduled departure but our plane was there. Very considerate."

Miinukset: "Improving customer service during delay but overall good"

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Priority boarding for parents with children was a huge help. Provided extra blankets and most of the crew's friendliness was very appreciated."
Miinukset: "Provided bassinet is much too small for even a 17 months old. Also very hard bedding made it impossible for the kid to sleep. We observed same with the other parents. Alone with that, the height of the bassinet makes it easy for the kid to get distracted. WORSE PART: Our daughter couldn't get comfortable to sleep and got fussy, so I took her for a walk which didn't help much. Since it was bedtime 11pm with 0 to little traffic, and to avoid her crying from disturbing everyone I resorted to one of the bathrooms with her. She did fall asleep for about 1 hour until one the FA came literally BANGING on the door. Very rude even after I calmly explained the situation. So sorry for such people with no compassion nor understanding in their hearts."

Plussat: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"

Plussat: "Excellent service, food and entertainment"

Plussat: "Nice Crew except when they were not watching where they stepped. Smooth flight."
Miinukset: "I had a swollen and sprained ankle during the flight, I had it resting near the aisle to stretch and move to try and keep it from swelling further. Unfortunately, my injured ankle was kicked several times by a rushed crew member. It would be great if they could be a bit more mindful and watch where they are walking. Also, the breakfast before landing was spoiled when I discovered fungus in my butter after I had already eaten half of it."

Miinukset: "Lost my luggage . I am in Madrid with no luggage."

Plussat: "Some of the food was hot Good movie selection Peesonal entertainment screen"
Miinukset: "Some food was not hot No extra breat was offered No air conditioning for most of the flight, ...disaster No earphones for the first hour and the last 30 min"

Plussat: "That we made it alive."
Miinukset: "The 1 hr flight that turned into an 8 hour fiasco."

Plussat: "Great, polite, and well dressed flight attendants. All flight attendants treated us with care, they were kind, and provided exceptional service."

Plussat: "The seats were spacious. I loved the options for viewing, klistening, etc on the tablets attached to the seat in front of me. Great service from the flight attendants. Lots of food service & drinks. Thankful for sitting close to first class."
Miinukset: "I would have preferred an aisle seat. Difficult to get out of the rows without everyone having to get up."

Plussat: "Efficient boarding"
Miinukset: "Flight map tracking did not work"

Miinukset: "Food on flight Detroit - Frankfurt was terrible."

Plussat: "Equipment, crew"
Miinukset: "The boarding of the plane was disorganized."

Plussat: "The bathroom downstairs"
Miinukset: "Late arrival inMunich, rush to connection and my luggage didn’t make it"

Plussat: "Boarding and timeliness"
Miinukset: "Entertainment system on 2 out of 4 flights didn't work well. Only 1 of the earphones worked on my seat, practically useless. Crew was grumpy the whole time, and food was average at best."

Plussat: "It was great."

Miinukset: "Crew was not nice at all. They would skip us along the way while serving others, or even drop ice on us, and never said sorry once (instead, they would say it's only ice, or if I want 2 since they skipped me already twice when serving tea unlike the passengers around me on both sides). We paid nearly $6k for the 3 of us, but the crew made us feel as if we paid nothing. The entertainment system did not work well, and most of the time the movies refused to play. We were always suggested to restart, and were not even given free access to internet as an alternative. No one ever apologized for anything in the entire flight, it felt like this flight was a favor."

Plussat: "Nothing!"

Miinukset: "Food was just ok"

Miinukset: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "they did good job"
Miinukset: "security held me up due to venice security not stamping my passport,,,i was finally able to find the original ticket due to free wifi in airport and get it straightened out though it would have been awful if i had not been early early"

Plussat: "Flight was comfortable. Seats were spacious and leg room was really good. Crew were friendly and efficient. Entertainment was varied and extensive."
Miinukset: "Food was awful. Muslim meals were gross. Need to find a new vendor in Germany. Breakfast was very poor. We were starving when we got to Washington. No snacks were provided. I would prefer a seafood or vegetarian option. Bathroom were filthy. For such a long flight there has to be a backup for dirty bathrooms"

Plussat: "Airline crew very friendly and courteous throughout entire flight"

Plussat: "Nothing."

Plussat: "my favorite airline"

Plussat: "Great planes."
Miinukset: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "process of online check-in - fully automated so just few clicks on link (without entering booking number etc) which I received by email and I was ready to go"
Miinukset: "bus in Frankfurt"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "New airplane A380-800. Staff was nice but no nonsense. Entertainment had good selections, although interface was a bit clunky and slow to respond."
Miinukset: "Almost no legroom to speak of so very cramped for a long flight."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Miinukset: "The 45 minutes between flights was too short. there is no way this is feasible given that we had to go through passport control. Kayak should NOT have recommended this combination of flights. We almost missed the flight to Chicago."

Miinukset: "Little more leg room would be nice"

Plussat: "Boarding was quick, staff was kind and helpful."
Miinukset: "N/A"

Plussat: "Great food, great Service (attendants), smooth flight, clean/tidy aircraft"

Miinukset: "Too much sugary bread as nourishment."

Plussat: "Big plane and there is a lower level for toilets that makes it easy for passengers to access and not be close to bathrooms"
Miinukset: "Movies choices were not current. Haven been on Delta and United, the choices on Lufthansa were not that good."

Miinukset: "Friendlier crews"

Plussat: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Miinukset: "Nothing"

Miinukset: "Very nice crew and great food"

Plussat: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Miinukset: "I flew economy and all was good and appropriate to the level."

Plussat: "Confort and kindness"
Miinukset: "It was too cold"

Miinukset: "When its rain we shouldn’t walk to the air plain"

Miinukset: "Delay due to strike"

Plussat: "Great crew."
Miinukset: "Ran out of business class meal. Substituted a Econ class."

Miinukset: "Flight got cancelled"

Plussat: "Newer plane, crew was amazing, seats were adjustable"

Plussat: "Just as I expected. And I made my last connection easily."

Miinukset: "Not being 1 hour late"

Plussat: "Reasonable space in economy class seats"
Miinukset: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Plussat: "Crew was helpful and food was very good"
Miinukset: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Plussat: "The friendliness of the crew"

Plussat: "Crew was ok."
Miinukset: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Miinukset: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Plussat: "It was all fine"
Miinukset: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Entertainment options."
Miinukset: "Service was poor, seat did not recline, and the food was terrible."

Plussat: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Light snack and complementary wine"

Plussat: "Employees were very friendly"
Miinukset: "The seats were very small"

Plussat: "Very friendly and helpful crew."

Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Miinukset: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Plussat: "Fast boarding"
Miinukset: "The entertainment system wasn’t working for the whole 10 hour flight."

Plussat: "Really friendly staff. Great service"

Plussat: "Nothing"

Miinukset: "Crowded seating, wake-up for breakfast service two hours before arrival"

Plussat: "Very friendly crew"

Plussat: "The food and the punctuality"
Miinukset: "The technology in interteiment is not touch screen"

Miinukset: "Tiny old cramped plane."

Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Plussat: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Plussat: "The crew were pleasant"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Miinukset: "The seats in economy were a little too small for a 12 hour flight"

Plussat: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Miinukset: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."

Plussat: "Same as above"

Plussat: "Wide selection of entertainment, food was good."
Miinukset: "Boarding unorganized, but that may have been more of a passenger issue then KLM"

Miinukset: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"

Plussat: "Seat space was good for a short flight, inclusive of free snack and drink."
Miinukset: "Too much overoverhead luggage."

Plussat: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Miinukset: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."

Plussat: "Overall very nice flight, even comes with free drink and snack"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Captain was updating us with the delay status."
Miinukset: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."

Plussat: "Overall, good flight"

Plussat: "quick entry - but it was not a full flight!"

Plussat: "Great crew"
Miinukset: "Very old entertainment system"

Plussat: "Organized process and controls."
Miinukset: "The crew can be a little more personable. They were very professional and courteous. Didn’t go out of their way to serve."

Miinukset: "Simply everything"

Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"

Plussat: "Friendly competent staff"
Miinukset: "Nothing in particular"

Miinukset: "Unnecessary delay"

Miinukset: "The TV was not working"

Plussat: "The crew was very helpful in adjusting my flights. The lack of information on passport policies from kayak have made me disappointed on this company and I will not be using it or recommending it in the future. I had to spent over 300$ in hotels and gas to get to Miami to obtain a new passport."
Miinukset: "The booking services that kayak offered were not helpful at all. When I booked my flights to Spain the website should have alerted me that I needed a passport with an expiration date of over 3 months. Kayak should have information on travel policies to the countries they offered flights to."

Plussat: "Good food good crew flight was good"
Miinukset: "While in London not good experience for old people especially if wheel chair assembly and to get AA airline birding pass is very confused need to b more in comfortable"

Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."

Plussat: "The plane was tidy and arrived in Venice early. Boarding was orderly."
Miinukset: "There was no entertainment."

Miinukset: "I was seated at the emergency row. The staff has a policy of collecting the pillows and blankets during take-off from these seats. But they never gave them back to us afterward. Later when I wanted to go to sleep, they could not located these items."

Miinukset: "Just believe overall they could do better"

Miinukset: "Late departure caused down stream issues."

Plussat: "The title says it all"

Plussat: "Staff was pleasant and helpful"

Plussat: "Not much nothing stands out that I liked"
Miinukset: "The way they gave you snacks almost like throwing them at you."

Miinukset: "Forced to check carry on bag upon checking into gate despite being among first to arrive and having proper size. Then saw many with larger bags enter after us. There was room in the overhead bins. Frustrated that no reason was provided for mandatory checking of baggage, especially when having alliance priority status."

Plussat: "flight was not crowded and service attentive and courteous"

Plussat: "Entertainment"
Miinukset: "3 hour delay"

Miinukset: "You have to pay to select seats for water and even a basic snack"

Miinukset: "As a Kenyan Passport Holder living in Canada on a PR status was denied right to travel to Kenya via LHR transit. WHY ? will you help us with our rights what compensation will help to alleviate the pain"

Plussat: "Nice legroom in world plus."
Miinukset: "Wish there was live TV for sports."

Miinukset: "terrible seats. unable to recline my seat. horrible experience for 8 hours..."

Plussat: "Entertainment good, comfortable seats."
Miinukset: "Snack was pathetic, chips and chocolate. Lunch was not very good, only two choices. A lot of airlines have three."

Plussat: "crew attentive to passengers and always with a happy demeanour."

Plussat: "Service, food, safety video"
Miinukset: "Delayed flight"

Plussat: "Efficient and convenient"
Miinukset: "The cleanliness of the plans...my tray table has crusted food stains and the magazines in the seat pocket had gum all over them."

Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"

Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Plussat: "Easy flight"
Miinukset: "No food or even water was available without paying"

Plussat: "It was my second flight with BA that day. After first one I said never again, but I didn't have a choice and got on the flight from London to NYC. Everything was great. Food was very good, but my highlight was the crew!!! Super professional, super nice and It's them who will make me fly with BA again"
Miinukset: "I can't think about one thing ."

Miinukset: "Delays both for takeoff & landing resulting in my missing connection. Appallingly slow service - I was sitting in the rear and we were over southwest London in a holding pattern before we got any service- 2 and a half hours into the flight. BA needs to place more attendants or give the crew some instruction in efficiency...."

Plussat: "perfect.... loved the aircraft too ... Boeing 747 Jumbo Jet"

Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Plussat: "Highly professional crew whose customer care is fabulous! Comfortable seats Tasty meals Kept time"
Miinukset: "Can't think of any. Just keep it up!"

Plussat: "That Pilot has to bring my buggy"
Miinukset: "Socking wet buggy Head rest in pices Rubbishy in the pockets Staff confused about checked in bag I purchase on different occasion than ticket, took ages to sort it out"

Miinukset: "Having to pay for a cup of tea!"

Plussat: "Everything"
Miinukset: "None"

Plussat: "The crew were pleasant and attentive. The food and entertainment were good. We had a large meal, a light meal, and a snack for an 11 hour flight. Plus drinks. The lights were kept off for half the time so we could sleep or rest."
Miinukset: "The seats are horribly crowded. If the person in front of you lowers their seat back (as mine did) you have about 8 inches from your face to their seat back. That with already very little seat room and I felt as though I was in a straight jacket for much of the flight."

Plussat: "We fly a lot, over 20 flights last year. I was very disappointed in this flight. No water was offered during the entire flight (2 and 1/2 hrs). We had to track down a steward to buy a bottle of water and some lunch. At checkin I was told my new suitcase, a Travel pro carryon was too big to take on. As we boarded I saw many people with bigger carryons. Who makes these rules so inconsistently? On the positive side, we had very comfortable seats, but I did pay extra for them!!"
Miinukset: "The landing was horrible. Skidded and rough, glad to get off this plane. Not sure I will fly BA again."

Plussat: "Once I was actually at a boarding person to be checked in, the process was quick"
Miinukset: "Announcement was made to all passengers inn rows 20-40 or so to line up, which we did. Then, we were told only priority passengers were to be boarding. Priority passengers asked where their linne was, and a BA crew member snappishly answered "where the sign says Priority". The sign wasn't able to be seen, and these passengers shouldn't have been faulted for BA's ineptness. After being checked in, I asked an another BA agent where to go. Upon arriving at the aircraft, I was rather frostily told "you're onn the wrong level" and pointed to the stairs. I let them know that I was on the 2nd level due to the direction of the BA staff. My seat space was reduced to a mere 12" when the passenger in front of me abruptly reclined his seat all the way back."

Plussat: "Efficient and on time"
Miinukset: "Movie started too late so there wasn't time to finish"

Plussat: "Everything was first-rate"
Miinukset: "The inflight movie service is, in our opinion, worthless because of the noise. If you had closed captions available that would work."

Miinukset: "Absolutely no complimentary food and beverage on the international flight"

Plussat: "Smooth flight, no hassles from start to finish. Arrived ahead of schedule."
Miinukset: "The seats could not have been any narrower. Vegetarian meal was ok."

Plussat: "Great crew good service, except a little unorganized at the gate. Best service I've gotten compared to other airlines I've experienced."
Miinukset: "Food was a little cold. Sitting in the middle of the row is the worst most uncomfortable in economy."

Plussat: "Friendly staff"
Miinukset: "poorly working entertainment system."

Plussat: "It was short enough not to get too annoyed with the experience"
Miinukset: "British Airways is no longer a preferred airline for me to fly with"

Miinukset: "No snacks even for 1st class."

Plussat: "On time flight"

Miinukset: "A tv on plane"

Miinukset: "2 hour delay"

Miinukset: "50 minute wait for a gate to deplane. How could there not be a gate at 10:30 pm? It’s not like our arrival was a surprise!?"

Miinukset: "Pilots could have at least tried to talk to passengers on what was causing delays. Just silence"

Plussat: "My seat"

Plussat: "Nothing. The plane was late. The WiFi didn’t work. The plane was hot in 90 degree weather and after travelling almost 19 hours I needed a little comfort."
Miinukset: "At least make the WiFi better."

Plussat: "Nothing"
Miinukset: "Original flight was canceled and I had to find another way back to Tampa as this flight was 30 hours after the original flight."

Plussat: "The flight attendants were unfriendly and not very attentive. Although one person did get sick and caused the crew to be shorthanded that’s no excuse to not smile and be friendly. I wanted to throw away some beverage cups and no flight attendant came through for almost an hour. The food sucked."
Miinukset: "Much better food, even though we were economy class the food could have been better. Also, I was told and researched that there would be an AC outlet at my seat and all there was is a USB port. I rented a portable CPAP machine and couldn’t use it. Cost me $120."

Plussat: "It was all good nice crew and smooth flight"

Plussat: "Seat seemed smaller than previous flight BDL to MIA"
Miinukset: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"

Miinukset: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."

Plussat: "On time departure and arrival."
Miinukset: "Hard landing!"

Plussat: "Crew worked hard."
Miinukset: "premium service was good including extra seat space"

Plussat: "Although boarding took a very long time because the flight was full, the flight was smooth. The touchdown was awesome."
Miinukset: "I can't comment on food. I didn't get any."

Plussat: "Great passengers and crew"

Miinukset: "I would have liked more Rosé."

Miinukset: "The Crew Tried to take us from our seats so they could sleep in our seats. They tried to relocate us to the last row where the seats don't recline.they were very abusive and rude, we have it all on a body Cam and we'll lodge formal charges against American Airlines once we return to the States. Worse Trip EVER."

Miinukset: "Crowded, upcomfortable seats. Food for sale on plane all contains wheat, except potato chips. Other airline have a much broader selection of food."

Plussat: "Leg room and seats were comfortable,"
Miinukset: "Hidden bag fees"

Plussat: "The entertainment"

Miinukset: "The last cabin was very packed and almost there was no available seat. However, the front cabin was not crowded but a cabin attendant didn’t let me move to other seat at the front cabin even though I was sick and coughing a lot."

Plussat: "Seats were comfortable enough"
Miinukset: "They force you to get to the airport really early."

Plussat: "That we arrived safely and that the flight attendants were nice"
Miinukset: "Very uncomfortable seats again with no head rest. I have not had this on any flight of any length for a very long time. Most seats have the adjustable head rest. WHO EVER HEARD OF HAVING TO PAY ADDITIONAL FOR SEATS. AND I PAID TWO TIMES AS I CHANGED MY FLIGHT TO AN EXIT ROW SO PAID DOUBLE...TWO TIMES WHICH IS HIGHWAY ROBBERY."

Miinukset: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."

Miinukset: "Rude crew"

Miinukset: "At the beginning it wasn't clear the flight was operated by AA, but it is a failure of the British Airlines broker who sold the tickets. We almost missed the flight"

Plussat: "The flight departed on time, landed early, had plenty of entertainment, and the crew were pleasant."
Miinukset: "Check-in was problematic: the first agent claimed my luggage allowance was only one checked bag, even though the ticket said 2. Had to wait in a second line to fix it."

Plussat: "The flight wasn't totally packed, so no one got kicked off. There was room for all of the carry-on baggage. The staff was friendly and courteous. Flight was not on time, but early! Never have an issue with American!"
Miinukset: "The only thing that concerned me about this flight was that immediately when we left the ground, there was a very strange noise that occurred and stayed until we were above the clouds. Made me and a number of passengers concerned because none of us had ever heard such a noise from a flight ever."

Miinukset: "My audio outlet was defenct. So, no films. And my connecting flight didnt have any information."

Plussat: "Overall, one of the most enjoyable International flight experiences I have ever had."

Plussat: "Very quick connection"

Plussat: "appreciated having enough room for my knees not to hit the seat in front of me"

Plussat: "N/A"
Miinukset: "Our 10:40AM flight got cancelled. We had to wait in line until 1AM with regular check-ins to rebook for 8:40AM. When we made it to the airport again after limited sleep, that flight also got cancelled. We bought a ticket with LATAM which was a breeze. Throughout the following week, we tried calling them numerous times to have them tell us we had to loose yet more time by having to go to their Cusco office... but they couldn't resolve the issue either. We had to escalate this over the phone from their office so they would issue us a flight back to Lima at no charge to us. Now, I can only hope that they will honor this ticket but I'm not expecting much."

Plussat: "Really?! After all these years, you can't manage the boarding process or even attempt to create and/or keep ques? This part I have to say is not rocket science. Also, if you are going to offer carry-on baggage, then make sure you can honor it!No one took charge Or do we get to charge you $60 for the luxury of being able to check our bags to their final destination?"
Miinukset: "No one took charge. Those that refused to check bags when told they must due to no more overhead bin storage, all had room to put their carry-on in the overhead storage with room to spare."

Plussat: "Overall the flight was fine. There was plenty of room in the seats and leg room (economy). I'm 6'2" and never felt there wasn't enough leg room or hip room in the seat. There was good service throughout. There were good entertainment options. The food was very good. Arrived early. I checked to purchase this flight directly with AA but found it to be cheaper booking through Kayak choosing British Airlines. I will look here again to be sure."
Miinukset: "Beware of sitting on the aisle. Those drink carts can get you. This is true with any airline that uses drink carts. Also, I was seated in the aisle seat that went from four seats in the middle to three seats in the middle as the airplane progressed toward the back galley. I was in the last 4 seat across and was bumped constantly by people coming up from behind, particularly by one flight attendant. I will be sure not to choose that seat in the future."

Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."

Plussat: "On time"
Miinukset: "Cramped seats. Entertainment system outdated"

Plussat: "New plane, fair legroom, comfortable temperature, a couple nice FAs, couple mediocore ones."
Miinukset: "IFE completely broken, mediocre apology. Sat on ramp 15 min after push. Zero explanation or status update. Typical small pretzel or cookie and soft drink."

Plussat: "Paid for extra leg room...otherwise everything went very smoothly.."

Plussat: "Stewardesses tried to make up for disastrous management mistakes. One customer service rep was helpful when Kiosk refused to give me boarding pass or seat assignment or pay for baggage check--ALL USING MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!"
Miinukset: "Change of airports from EWR-Oak to JFK/SFO after I had printed boarding passes. Got call from AA but when I picked up, no one was on the line. Equipment prob, they said. I think it was two half full planes and they screwed the EWR passengers. Manhattan was in gridlock because of UN session. I discovered change when I arrived to check luggage curbside at EWR. 3 hours of stop and go traffic to get there. See other box re kiosk problems. Boarding pass didn't have my TSA FTN so had to go back. Could not check luggage curbside. Got seat in last row when I noticed boarding pass had no seat assignment. They lost my luggage at SFO. There's more, but..."

Miinukset: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."

Plussat: "I was so comfortable I slept - I never sleep while traveling"
Miinukset: "It was fine"

Plussat: "comfortable seating"

Plussat: "BA system down. Najor delays and long lines. Flight good."

Plussat: "Flying first class"
Miinukset: "This was just over an hour flight, but something in first class besides popcorn or potato chips would have been better. Maybe hummus or cheese tray? What happened to warm cookies with milk?"

Plussat: "I messed up royally, as a result, I missed my flight to Miami. However, they were able to put me on the available flight without the extra cost to me. Thanks a lot."

Plussat: "Same as above."
Miinukset: "Same as above"

Plussat: "Flight delayed due to no pilot or co-pilot. Did not land til 2 a.m. I hate American airlines. Their planes are old, there is no entertainment, the seats are like sitting on a board"

Plussat: "The crew was spot on with there interacting with us passengers and very good doing there job"
Miinukset: "Food and drinks lol"

Plussat: "I landed safely"
Miinukset: "The infotainment system didn’t work. Headphones connection is faulty. Everything else was ok."

Plussat: "The staff are friendly"
Miinukset: "They didnt say any information to the passengers who had connecting flights. No one us that all passengers with connecting flight need to check out their luggages and check it in again. Now my luggage is lost.."

Plussat: "Entertainment, service"
Miinukset: "30 minutes of delay at least."

Plussat: "Smooth flight"
Miinukset: "No entertainment unless purchased. Seats were very tight -no leg room"

Plussat: "Pizza was terrible."
Miinukset: "No tobacco or duty free on flight. No wifi signal. Only if u rented ipad from them did u have wifi"

Miinukset: "Tight uncomfortable seats. Terrible food."

Plussat: "Second time on this flight and cant say enough good about the crew and food, they are fantastic. The movies are great."
Miinukset: "How do you loose bags between the gate and customs Being tied up in customs because they lost my bags when we arrived in Toronto. One and one half hour wait and the bags never arrived at the final destination for two more days.? The seats on a fifteen hour flight could stand to be better."

Plussat: "Cadence of service. Amazing plane."
Miinukset: "No free drinks"

Plussat: "The crew is always tops. Despite being out of coffee, they were good-natured and funny and kind."
Miinukset: "My seat was super uncomfortable for some reason. Maybe the cushion was coming off? I couldn't adjust it because the guy next to me was so tall and taking up so much room (not his fault!) So anyway my butt totally fell asleep because this weird hard line/bar was poking me."

Plussat: "On time"

Plussat: "Simple, straightforward, staff was great."
Miinukset: "No screens at seats (haven't been on an international flight in a long time without that!), seats are not very comfortable."

Plussat: "courteous flight crew"
Miinukset: "poor service at the gate....the staff does not care, does not answer questions, avoids looking into problems until the last minute I was told there is no way I will be upgraded when I asked and then when boarding I get an upgrade into a middle seat which I totally hated food is not good entertainment selection is ok"

Miinukset: "Flight late (30 minutes) as mostly with Air Canada, fortunately not cancelled this time as also common with Air Canada short distance flights Not enough space in overhead compartments for carry on. The lady at the boarding makes it sound like that is the passengers fault."

Plussat: "Friendly folks"
Miinukset: "My flight was first delayed, then cancelled, and there wasn't even bad weather at either airport. I still don't know why the flight was cancelled. My alternate flight had to be from a different airport and that flight was also delayed. I went from a non-stop flight to a flight with a layover... a 7 hour layover. Was not fun sleeping at the airport. On top of that, I had paid to select my seat and it wasn't honored on the flight back. Somehow I was unassigned because of the flight change during departure but I was still charged."

Miinukset: "flight got cancelled and was put on flight 1 hour later than originally planned."

Plussat: "Pillow, blanket, food provided. Inexpensive flight. Great crew and smooth flight."

Miinukset: "My husband went onto the plane in Toronto bite-free and left the plane in Toyko with over 20+ bites from what we assume were bed bug bites. This left us in a panic about dealing with bed bugs. Apparently, bed bugs on planes are becoming more common place! We've contacted Air Canada via email about a week ago and are waiting to hear back from them. Furthermore, the flight to and from Tokyo did not allow much time for sleeping. The flight attendants were going up and down the aisles very often with meals/snacks, drinks, duty-free, and charity requests. I was expecting a lull after the dinner meal where they would dim the lights and limit services for a few hours, but it did not happen. While impressive how many services were available it was a bit much and would have preferred less to allow for some quiet time. Finally, the return flight from Tokyo to Toronto there was a single flight attendant who was quite rude to the other attendants as well as passengers. While boarding a lady in front of us didn't have her boarding pass when entering the plane but was with her husband. This flight attendant asked her for the pass, and she said she knew where her seat was because her husband was right in front of her and they were sitting together (at this point we had our boarding passed check 3 times before even boarding the plane). The attendant raised her voice at the lady and told her it didn't matter and that she needed the pass. Within a few minutes, she was getting after a few flight attendants for insignificant things. This behavior continued throughout the flight, very unprofessional. This was my first time flying Air Canada and I was not impressed."

Plussat: "Onboard attendants were pleasant"
Miinukset: "No apology for lateness, flight boarded late, took off 40 min late, arrived 35 minutes late but we sat at gate waiting for someone to open it ?!, then another 15 min before bags started to unload Ridiculous but indicative of airlines You are not their valued guest or even their customer, you are a problem that needs to be solved and are consequently met with preloaded annoyance and a readiness to dismiss, placate at the best of times but definitely not please, impress, sympathize or satisfy. There is no evidence that it's even in their lexicon- not a part of their recruitment or selection process or training, ever! They're main focus and only positivity is saved for themselves. There may be a long line of concerned and anxious travelers but their priority is getting coffees for the battle ahead! They break their focused indifference only for each other and enthusiastically leave their post to satisfy each other's needs and attention. This has got to change! Why do we put up with such awful service for which we are the paying customer? Why are we, their customers, not valued? This airline makes record profits, provides less, charges for everything and increasingly delivers bad service, sometimes offensively bad! It doesn't cost more to hire a customer centric pleasant person, or incorporate guest experience into training or at the very least be friendly and smile! What if an airline just did that?! They'd differentiate themselves and develop a positive customer centered culture. Don't we deserve that, at the very least?!"

Plussat: "On time flight . Flight attendants are polite"
Miinukset: "None"

Plussat: "Flight crew were friendly"
Miinukset: "Ground staff were terrible and the ground crew mysteriously disappeared. Air conditioning was not working on the flight while it was on the ground. All passengers sweating for an hour on the tarmac. Flight arrived 2.5 hrs late resulting in a missed connection."

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Plussat: "Crew was very nice and helpful."
Miinukset: "Didn't like how we had access to wifi but only to use the air Canada app and not for our personal apps."

Plussat: "No issues"

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Plussat: "Staff were friendly"
Miinukset: "Seats were narrow and sitting in aisle seat you were constantly hit every time cabin crew took trolley up / down aisle. Woke up by cabin crew banging into me."

Plussat: "In attempt to recover the failure, they gave one complimentary drink."
Miinukset: "Planes got messed up which caused groups to get separated. Plane went from a two aisle plane to a single aisle. They had some sort of excuse but I am sure it was primarily to save money since the flight was not full. In flight entertainment kept restarting and the head jack hardly worked. Flight was delayed over an hour due to the plane switch. Also, to top it off they had one attendant that was dutied out so we had to wait longer for another flight attendant. This should have already been figured out before. I have flown Air Canada a lot and this was just not like them. Quite disappointed."

Plussat: "The flights were on time."
Miinukset: "Plane seating is so cramped, very confining. Seems worse all the time. Tall folks suffer! Airline counters not well staffed at Ft. Lauderdale, ridiculous long lines moving extremely slow. Plane full to capacity, not pleasant. They charge for everything and Rouge even worse."

Plussat: "My connecting flight to Yoronto was very late and I missed this flight. air Canada was awful. My last trip with this airline."

Plussat: "More comfortable but because we payed $200 to fly emergency exit"
Miinukset: "That we had to pay $200 for emergency exit"

Miinukset: "Not enough food or beverages"

Plussat: "Flights left on-time. Leather seats reclined comfortably. Crew offered plenty of food & drink throughout the flight. I would definitely consider booking again with Air Canada"

Plussat: "The crew was friendly and polite."
Miinukset: "You really need to make those seats somewhat more comfortable. I'm an average sized person I think, 5'6" and 150 lbs, but I found the seats very hard and generally small. Also, please stop serving those hot pockets as a snack and please top charging for potato chips!"

Miinukset: "The flight was fine, but when I got home, I had two charges on my credit card from Air Canada. When I called, the woman didn't know what they could be for, so she told me to email Air Canada flight feedback. I still haven't heard from them."

Miinukset: "my luggage and my baby's car seat was delayed. I arrived at 10 pm and my luggage and baby's car seat was missing. I was told they will deliverer it to me the next day, but I have not received my stuff now its been two days"

Plussat: "Was arbitrarily assigned a seat with extra legroom. No excessive turbulence; landing was smooth."
Miinukset: "I was among the last to board and had to place my carry-on under the seat in front because there was no room in the overhead bin. This kept me cramped the entire time despite the "preferred" seating. Soft drink servings were really skimpy."

Miinukset: "Great"

Miinukset: "My one checked bag did not arrive with me. Not sure where the delay was."

Plussat: "The food was pretty good, and the staff were nice."

Plussat: "The crew was fantastic, and checkin was a breeze."

Plussat: "The pilots did an amazing job navigating around a passing storm."
Miinukset: "Flight boarded late and then was delayed on the tarmac for an hour to unload baggage for passengers that did not make the flight due to security/customs. Minimal legroom"

Plussat: "Great route! I went to Italy and this has been by far the best route and airline choice. Friendly staff, nice layove in Toronto"

Plussat: "The crew was very nice and friendly and the flight was smooth and short."
Miinukset: "During boarding, there were too many passengers for seats, so one woman had to leave the plane. Also, 8 people (on this very small flight of maybe 16-18 total passengers) did not get their luggage, including me. They said it would likely be several days before I could get my bag back, which is unfortunate because it contains most of my clothes, my glasses, and all of my toiletries, so I'm going to have to go buy some new ones while I wait for my bag to come home."

Plussat: "The ground staff were vl.ery helpfull"
Miinukset: "The seats were the most uncomfortable that I have sat in in my 60 years of flying. It was a nearly full plane and they ran out of some of the breakfast food by rhe third row was being served. I would not fly on Air Canada Rough again."

Plussat: "Very good individual entertainer system in seat backs of new boeing dream liner."
Miinukset: "Called in advance re special veg meal but they didn't have it at mealtime."

Plussat: "Everyone was very kind and helpful. I am glad to try Air Canada for thw first time this time."

Plussat: "The flight 723 left on time. From LA Guardia...the flight was smooth...the aircraft was clean and the inflight though hurried was efficiently carried out by a couple of pleasant looking air hostesses."
Miinukset: "Nothing really ...I like to fly Air Canada"

Miinukset: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."

Plussat: "Upgrade to business & crew"
Miinukset: "Crew must learn French! Announcements were again incomprehensible."