On time arrival. No food or drinks.
The ticket it’s to expensive for what they offer. It was no order in the line and because of that they make me check our luggage without any other option because there was no capacity en the cabin. They deliver the luggage 1 hour late of our landing. The seats are very uncomfortable, no food and entertainment included. Not recommended.
More people at check-in but I understand there is staff lacking.
American Airlines is the worst. Every time I’ve flown with them, there’s constant delays or cancellations. This particular flight was delayed four times
The service was absolutely terrible, check-in had a line that wrapped around the corner, that took about an hour and a half, boarding began late, our plane was scheduled to depart at 5:10 we didn’t depart till 5:50. The service on the plane was absolutely terrible as well. They had no cabin wifi as advertised, no amenities as in drinks or food/snacks. Only to buy, for a 9 hour international flight! I don’t know how or why American Airlines chose to be partnered with this airline. Wouldn’t it make sense to partner with airlines that provide the same care for their customers/guest? Never again.
Could have newer entertainment
Friendly and professional flight attendants. Very rude check in staff.
I requested a special meal 2 weeks ahead of my flight. It was impossible to find a way to do this on the website so I filled out the request form and today (the day after my flight) I receive an email that you are working on my request. While the crew was nice and apologized I think there should be an easier way to request a meal. Please review your website. It is not clear how to go about requesting a special meal. The rest was ok. Had to do an all out sprint to the gate since the 50 min layover was not enough to get to the different terminal in Madrid to my connecting flight. I went straight there. No bathroom stop or time to refill my water bottle. Not sure how less mobile passengers would cover this distance in 35 min before the gate closes, especially when also having to show Covid test etc. at the Gate. American Airlines could also do better on sustainability. What’s with all the single use plastic? Other airlines are able to provide silverware and reusable cups. Why can’t you?
Great service. Sadly internet/wifi didnt work
Me fui madrid - Cancún y nunca llegó la maleta 🧳 a Cancún… iberia no se hace responsable y debo arreglármelas con AereoMexico quienes no dicen nada sobre mi equipaje…… MUY IRRESPONSABLE IBERIA
Ordered gnocchi- received rigatoni for 15 euros. They don’t serve alcohol on flight
Miinukset: "They lost my suitcase"
Plussat: "Buena comida a bordo y peliculas de entretenimiento."
Miinukset: "Asientos incómodos oara un viaje de 10 horas."
Plussat: "Everything was good."
Miinukset: "There was no problems whatsoever."
Plussat: "What I liked was smooth flight. And the fleece blanket."
Miinukset: "Crew was not even visible in all that time. No water offered, no concern for passenger comfort. Food was skimpy and packaged, no clues what we were eating. Seats were tiniest and least comfortable ever! Difficult to get up from and get out from window seat."
Plussat: "Arrived at destination"
Miinukset: "Left an hour and a half late due to mechanical problems. This also disrupted in flight entertainment system. Got to destination"
Plussat: "It was fine."
Miinukset: "Seats are a little crammed."
Plussat: "Food on board was really good in general and some of the crew members where so polite and helpful but the rest of them nop."
Miinukset: "The way the crew was serving the meals and offering everything was disappointing, in few word no good. Coffee, coffees anyone? Coffee, coffee! Please! That’s not a way for serving"
Plussat: "Great food on this long haul flight. Business class lounge was nice. On time flight."
Miinukset: "Very slow & chaotic boarding process."
Miinukset: "Had to want in aisle to go to bathroom while beverage cart took forever to get to the back of the plane. Line was 12 deep to get there."
Plussat: "Food and entertainment were okay."
Miinukset: "Iberia was unable to ticket us all the way through to our final destination when we checked-in at our origin (Faro). We then had to go through an arduous process to get handwritten boarding passes in Madrid. This put us at the end of the line for boarding. Then the gate agent refused to let us board because the boarding passes Iberia customer service wrote and stamped didn’t have ticket # on ithem. The gate agent made it clear that it was all on me to go back to the agent at customer service to get it addressed and make it back in-time. The other passenger was my 80 year old mother who a I had to leave unaccompanied at the gate so i’d have some chance of running across the terminal and making it back in-time, which fortunately I did. The complete lack of interest in helping or even acknowledging that this was their mistake is the reason why I will never fly Iberia again."
Miinukset: "Leg room on Iberia flights is scarce, even though I'm only 5'7" tall. No snack or beverage service on a 2 1/2 hour flight."
Miinukset: "We never made it to this part of our flight because our Budapest to Madrid flight was canceled due to faulty AC system. We were boarded In Budapest and about two hours later they made as deplane after sitting in the hot plane for two hours. It was around 10 PM and no food was available at the airport, so I could not feed my four-year-old son ."
Plussat: "The flight was short and smooth."
Miinukset: "Iberia put me on standby with no notification or explanation. My entire trip came to a screeching hault. The stress and anxiety of waiting to see if I got on a flight with my new fiancé was wildly inexcusable on Iberia’s end. I am incredibly lucky to have made it on but it is deeply disturbing that Iberia would rely on luck so heavily after screwing me out of a seat I payed a lot for. I would have missed my connecting flights and been stuck in Spain for god knows how long since they wouldn’t tell me other flight information. I am very worried about flying with Iberia again."
Plussat: "Boarding and deplaning was done in a fast and orderly fashion. Crew members were polite and services were done in a coordinated manner. The food quality and quantity was good. The entertainment system and availability of options was very good. Seats were spacious and the blanket provided was very nice."
Plussat: "The movies and the leg room seemed better then normal"
Plussat: "Crew was very helpful"
Miinukset: "Food could've been better"
Plussat: "Food, Entertainment was state of the art for airlines that is, wine and beer available as choices"
Miinukset: "No so friendly staff but OK, I've noticed other major airlines trying a little harder. but it was OK. It was difficult changing seat assignments and checking in online,"
Plussat: "Fast boarding, friendly staff, clean plane."
Miinukset: "Not even a tiny snack as complimentary for a 3h flight."
Plussat: "On time, polite, comfortable"
Plussat: "Finnair landed their plane so smoothly...."
Plussat: "It was a regular flight Seats worked entertainment worked Staff did their jobs without many smiles but they did it"
Miinukset: "staff was somewhat distracted doing their duty but not attuned to peoples needs I wanted more water Had to ask twice OH I forgot was the answer I got Otherwise all was fine"
Plussat: "Relatively cheap flight"
Miinukset: "Zero legroom. My legs were in aisle."
Miinukset: "Barcelona to Madrid... got the TB section. Chorus of coughers in these days."
Plussat: "on time"
Miinukset: "business class is the same as eco...very poor...LH aslo have regional line, much much better."
Plussat: "The staff was very friendly, polite and attentive"
Miinukset: "A porter checked our bags at the gate without asking us whether we were traveling beyond London, so the bags were never transferred to the transatlantic flight nor did they arrive in SF. It wasn't necessary to check them because there was plenty of room in the overhead bins when we got on the flight. We immediately asked a flight attendant to help when I realized they might not go through and he said he spoke to someone who caught and tagged the bags to go through, but it still didn't happen. It would have been easier if he had just brought them to us on the plane. Another women's bag was taken with all her baby supplies and bottles in it for a 16-hour travel day. Very frustrating for all of us."
Plussat: "Crew was friendly and very helpful."
Plussat: "Excellent meal in premium economy. As good as business class on other airlines"
Miinukset: "Boarding process is excrutiating"
Plussat: "Nice people. New air plane Good movie Excellent service"
Miinukset: "4 hours too late"
Plussat: "Extremely professional, capable, friendly staff. Very good food. Great selection of films. Comfortable seating."
Plussat: "A short flight but could have some form of entertainment."
Plussat: "Considering my flight was from Tenerife to NY even though they stopped in Madrid they could have given us at least a bottle or glass of water without charging for it. No TV so not the greatest flight. Staff not very helpful at airport to accommodate a seat change to be able to sit with family."
Plussat: "service on the flight was excellent pilot helpful and informative about weather and delays"
Miinukset: "once we got to the airport (JFK)- Iberia ran the flight, we waited over 3 hours (yes 3 hours) for our luggage with very little information about why it was delayed some said security, some said weather we got announcement that it would be there in 15 min then monmentarily but we still waited 2 more hours this experience- esp the poor information in addition to the wait really tainted my expereince. I would not fly Iberia again and recommend that FinnAir not affiliate with them"
Plussat: "Flight attendant didnt help to pup up my luggage; even water was not free"
Miinukset: "food not bad but could be better"
Plussat: "Orderly Checkin, comfortable seats, friendly hostesses, great food well delivered, on time arrival."
Air Europa took an entire day of our trip away from us. What was supposed to be a short travel morning ended up being 15 hours of travel. We were stuck at the OPO airport for 8 hours. They cancelled our early morning flight 20 minutes before departure. Had ZERO communication. I found out from a notification from Kayak. We were supposed to leave at 7:35am. We were told the next flight is at 11:35pm. That flight didn’t end up departing until 1:45pm. It took over an hour to complete boarding (I’ve never been on a flight that took an hour to bird passengers). We were at the airport from 6am-1:45pm. Our 1 hour flight to Madrid arrived 6 hours late. We missed our connecting train and the next available wasn’t until 7:45pm. So we got to sit at the train station for 3 hours. We got to our end destination at 9pm. We were supposed to be there at 11:30am. It’s a day to our trip that we will never get to experience. We had places we wanted to see and now we won’t be able to. Never fly this airline even if it’s way cheaper. Cough up the extra money to avoid this nightmare of an airline.
Plussat: "Smooth travel"
Miinukset: "I can’t think of anything"
Plussat: "Between this nonstop and Iberia’s nonstop, these seats are much more more comfortable, they recline and there is actual legroom."
Plussat: "Excellent on time, quick turnaround with Canary Air"
Miinukset: "Air Europa...everything"
Miinukset: "Food options and number of times meals are served could be improved."
Miinukset: "The seats were so uncomfortable for such a long flight. And they was not enough space between rows. I felt like cattle. It was in humane. My legs were numb several times during flight. My chair would not recline properly. I’m exhausted. Won’t be booking aireuropa ever again."
Plussat: "Departed on time, nice entertainment"
Miinukset: "Food could have been better, for such a long trip beverages service was scarce"
Miinukset: "Include the baggage fee in the price of the ticket"
Plussat: "It was ok no more then that"
Miinukset: "Make sure the stuff or more Patience and understanding"
Plussat: "Nothing and already didn’t have muy baggage"
Plussat: "The plane was delayed 1hr and 30 minutes and I have to run to catch the connecting flight. I had to ask people to let me pass them at the police control in foreign country"
Plussat: "NOTHING WAS GOOD"
Miinukset: "EVERYTHING could have been better. communication especially. a WHOLE DAY OF MY HOLIDAY WAS LOST"
Plussat: "All the way unti dinner everything went fine. Once dinner started all good things up to now everything went down the drain. The crew were rude, unprofessional and disgusting. Everything else was excellent. Arlindo Fernandez"
Plussat: "Boarded late but arrived early. Nice easy flight."
Plussat: "boarding was relatively good"
Miinukset: "they didn't offer me or my husband absolutely nothing to drink! and the trip was awful!"
Miinukset: "No USB outlets"
Miinukset: "We paid for exit row seats that made all the difference. This also made us eligible for a lounge"
Miinukset: "The airline is not honest at booking saying how much the luggage costs. It is insane what they charge and they do not disclose the exact amount. Food is mediocre for a 9 hrs flight. Will not consider flying with them again and will comment to friends."
Plussat: "Free wine with your meal."
Miinukset: "The staff at check in were very rude, we were never advised about paying $150 extra per bag each way! They stated because we booked through a travel agency instead of booking directly with air Europa they charged us for luggage. It was an unexpected large expense. Crew barely spoke any English."
Plussat: "Missed the flight because couldn’t check in on line ! 3 days trying to check in and the company site wouldn’t work ‘"
Plussat: "the plane was modern."
Miinukset: "They charge you 3 euro for water! Really?! You can’t give it to us for free. Lame"
Miinukset: "Late boarding, and had to get on a bus to get to the plane."
Plussat: "Delayed arrival of the aircraft in Lisbon , subsequently hour plus departure delay ,onward connections and baggage lost."
Miinukset: "A low cost company trying to compete with bigger company and prices too high for what you got."
Plussat: "The crew, the food the entertainment"
Miinukset: "I missed my connection because of the insane delay on the first flight."
Plussat: "Food was good. Crew was friendly but not attentive at all."
Miinukset: "Left late; 40 minutes. The Airbus A340 business class seats from JFK to MAD have a serious design flaw. Three people had their cell phones or iPads slip down the side of the seats, requiring the seats to be disassembled in flight, and getting down on the floor to reach in and get it....if you have small enough hands. Boeing aircraft are far better quality. Noisy aircraft, again, not Boeing quality."
Miinukset: "When I arrived at the airport 2 hours before my flight as directed there were zero Air Europa staff there. I waited 20 disconcerting me minutes for them to arrive."
Miinukset: "Food very bad, long delay, reading lamp did not work, waiting time at landing, bad airline ... not recommended"
Plussat: "This flight was cancelled without notification, please contact me immediately."
Plussat: "The plane was on time, but the boarding process was chaotic. The flight attendants were nice."
Miinukset: "The seats were so small. I am 5'2" and had no leg room. I don't know how anyone who is taller fits. The food was really poor and my entertainment system did not work. Also, the gate was not posted on the board until right before the flight boarded and the boarding process was chaotic at best."
Plussat: "On time and a nice crew."
Miinukset: "Terrible food, entertainment, seat and amount of leg room."
Plussat: "Crew was nice"
Miinukset: "Air Europa lost my bag for 6 days. I picked it up at the airport finally the 7th day of my trip. They found it on day 3 but took 4 entire days to ship it from Boston. Awful. We were also delayed 3 hours in Madrid with no compensation, we got a "snack" voucher that totaled $5. It was terrible and I will never fly this airline again."
Plussat: "Crew was nice"
Miinukset: "Air Europa lost my bag for 6 days. I picked it up at the airport finally the 7th day of my trip. They found it on day 3 but took 4 entire days to ship it from Boston. Awful. We were also delayed 3 hours in Madrid with no compensation, we got a "snack" voucher that totaled $5. It was terrible and I will never fly this airline again."
Miinukset: "We flew twice in 2 weeks. One way the delay was 40m, back - 1 hour"
Miinukset: "Airplane seats were small and too firm Airplane entertainment system was terrible"
Plussat: "The flight was great overall. The staff was super friendly and they kept coming around with water and tea. My seat was comfy and I slept a lot."
Miinukset: "This was a pretty long flight, but the seats did not have individual screens for entertainment like on most international planes. Instead, there were a few large screens in the center aisles but the shows were not in English and you had no personal choice of what to watch."
Plussat: "I was a bit worried because I'd never flown with Air Europa. However, the fight price was very reasonable and staff was excellent! The plane was very modern with plenty of room to stretch my legs. They fed us and that was a major plus."
Miinukset: "My seat wouldn't recline and the armrest where you plug in the headphones wouldnt work. I had to watch the movie I chose with no sound until my boyfriend let me use his seat's screen."
Plussat: "Short flight"
Miinukset: "Not clear how to precheck a bag when booking Cost 30 instead of 15 dollars at counter"
Plussat: "Onboard service was great. A small tram picked me up as I was in a Wheelchair and transported myself and companions to the terminal."
Plussat: "Great prices without feeling herded."
Miinukset: "Boarding could have been easier. Back of the plane should board before the front of the plane. Also, don't let people at the back, use the space at the front. Use the space above your own seat!"
Plussat: "Brand new plane"
Miinukset: "Food can be better"
Plussat: "They leave me in Santo Domingo with no reason and no phone to call and solve the problem. That cause problems with my job. They don't have customer service to help people in this case."
Miinukset: "Hardly any water given and no food pretty lame. Seats were also to close together"
Plussat: "flight on time"
Miinukset: "Paying for my seat I didn't fet"
Plussat: "Lunch and dinners and service was better in this fly compare to my last 2 trips same fly itirenary"
Miinukset: "Snacks (breakfast or PM snack) Also this is the 3rd fly that I take in las 15 months and alwyas de plug on the seats are either damage or do not operate. 3 out of 3. Please conduct an assesment of your PM verification"
Plussat: "the entertainment."
Miinukset: "Seats. They tend to get very uncomfortable after the fourth hour."
Plussat: "Servicio excelente"
Miinukset: "El sistema de peliculas"
I love the entertainment. I think the food could be better
Great service and adequate food on inter continental flight, but inter-Europe flights they charge for EVERYTHING including water!!
The crew managed the covid guidelines very well in a friendly way. Wearing a mouthmask does not feell ok in a 2 hours flight. As long s people are sitting still, I would consider periods of taking it off all together, (keep it on up to departure and then again before landing. People moving shoud wear a mask.
Plussat: "Everything was amazing"
Miinukset: "The process to travel"
Plussat: "thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)"
Miinukset: "there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !"
Miinukset: "The Florence Airport has difficulty with baggage. Had to wait for over an hour."
Plussat: "The flight crew were amazing and had lovely gifts for our daughter"
Miinukset: "the flight was late and no food or drinks were available without paying rather high prices"
Plussat: "Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much."
Miinukset: "The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin."
Miinukset: "Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive."
Plussat: "This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day."
Miinukset: "Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP."
Plussat: "The crew was OK, the seats had generous leg space."
Miinukset: "The flight could have been on time. not only was the plane late arriving, but then the didn't take off for another hour! have never flown an airline that refuses to take off because of a little rain.... :-("
Plussat: "Seat not confortable"
Miinukset: "Get newer planes with better functional amenities"
Plussat: "The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean."
Miinukset: "The flight and its crew did well but I will NEVER use it again if it has to transit in Brussels. We were bussed to the T terminal ( ‘incidentally’ where were all the AFRICAN flights transit) were we had a 5 hour layover, which is fine with me, but the terminal has no restaurant or any decent stores."
Plussat: "The chairs were comfortable the staff was very attentive and nice"
Miinukset: "I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally"
Plussat: "Helpful services."
Plussat: "The flight itself was smooth and the crew kept passengers well informed. Beyond that, not much to report it serviced as a mode of transportation but not an experience."
Miinukset: "The seats were super cramped, hardly any leg room or elbow room which made it quite difficult to get comfortable for any length of time. The food was unpleasant. The flight attendants seemed very green."
Miinukset: "The bags took over 45 minutes to be delivered"
Miinukset: "Terrible. Long delays caused me to miss connecting flight and a wedding. Lufthansa decided 12 hours of my day and the missed ceremony was worth a 5 euro voucher... Never flying german again."
Plussat: "The flight attendant was very quick to meet any needs big or small."
Miinukset: "Still extremely unhappy about my broken item."
Plussat: "The on board staff was very nice. That's pretty much the only thing that I liked."
Miinukset: "Just about everything. Not only were both flights delayed, one without notice, both the check-in and boarding processes were obscenely long with no obvious reason. On board, the staff was very pleasant but took almost 20 minutes to respond to a page and I only paged them one time. The screens for entertainment had a lot of trouble reading touch for both my seatmate and I and the selections were very limited. My seat did not recline which made for a very uncomfortable flight as I had hoped to be able to sleep. They lost one of my bags and somehow still have not found it more than 36 hours later."
Plussat: "clean plane and nice crew"
Miinukset: "plane was an hour late, there was no lounge access and no where to sit my pregnant wife in the departure hall"
Miinukset: "Delay boarding,delay riching destynation,poor crew service"
Plussat: "it was just perfect, no complain"
Plussat: "Worst business class seats. Regular seats with no one in the middle seat."
Plussat: "Everything was smooth"
Miinukset: "I was misinformed about the meal service in advance. But besides that I was satisfied with the flight."
Plussat: "Ease of boarding, reasonably comfortable seats on a short flight."
Miinukset: "No liquids (soda, coffee, water) offered."
Miinukset: "No service - not even a glass of water!"
Miinukset: "Stingy with food, very little entertainment if at all"
Miinukset: "Late departure in Brussels with confusing and inaccurate information. The food was tasteless, my kids and I hardly ate anything because of it. The in-flight entertainment options were pretty limited. Once again, the flight crew was not very friendly or service minded."
Plussat: "Long flights are never fun It helped that the crew was helpful and pleasant Food was ok but there could have been more offered It was an 8 hour flight and there was one meal an hour after take off and then just a very small snack and drink an hour before Not enough water was offered throughout the flight"
Plussat: "Smooth flight Pleasant staff Smooth boarding process"
Miinukset: "Super late due to poor management of runway construction in Brussels No entertainment in the cabin"
Plussat: "The food somewhat but I couldnt enjoy it when everyone else seated where I was had better food and I couldnt have the better food because I had to order it...something that was never mentioned if it was atleast by email I wouldve ordered. Swiss airlines have emails to give you options on entertainment and everything else...follow their lead"
Miinukset: "The flight attendants were rude and moody like they didnt want to be there and took it out on the people they were suppose to give service to. One flight attendent got upset or acted a little nasty because I asked her for another custom border slip. She said was going to bring one but I guess she forgot and an atleast 30 minutes to an hour went by till I asked her again and she got nasty. The same lady along with the other flight attendants snatched trash out peoples hands like they were diseased...and they had gloves on. When it came to entertainment they didnt have much variety. Unless the price for the flight is dirt cheap or below average I would choose to fly with them again other than that I'll go to another"
Plussat: "Everything was generally good. Food was slightly below average."
Miinukset: "Neither the JFK counter agents nor the flight attendants knew if I could transition in Brussels onto Bulgaria Air without exiting and re-entering. In fact, it is a simple process in the Brussels Airport transition zone, with the friendly help of Bulgaria Air agents. Breakfast is a box of sugar: shrink wrapped muffin, Toblerone bar, orange juice. These are all sugar delivery systems."
Miinukset: "Poor customer service."
Plussat: "They remembered my special meal requested."
Miinukset: "Not a very informative crew, service seemed rushed - I only got 2 small cups of choice of beverage offered on a 6.5 hour flight, which was disappointing as I was unable to purchase a bottle of water in the airport terminal prior to boarding as I was just there for a layover and did not have euros to buy one from the machine."
Plussat: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Miinukset: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Plussat: "The welcome."
Plussat: "On time Polite crew"
Plussat: "The extra leg room was very much worth it! Did the trip both ways. On the way to Europe we went standard economy and economy plus on the way home -- economy plus was much more comfortable over the long duration of the flight"
Miinukset: "The food remains mediocre at best in the economy cabin."
Miinukset: "Too noisy tp sleep and It was a long flight, but not your fault."
Plussat: "I've love Kayak for many years. Booked my ticket directly with Kayak this year. Great service with timely travel updates. First time flying Brussels Airlines. Great planes, wonderful staff and service. Would absolutely recommend Thank you"
Plussat: "Friendly crew, good food"
Miinukset: "First time on Brussels Airline - flying from IAD to Budapest and back via Brussels. On the long haul to/from Europe, the seats in coach did not have any type of individual air flow control above the seat. I was sitting by a window which must have been directly facing the sun. I have never been so hot and uncomfortable on a plane. Some kind of air conditioning did kick on for a short duration, but it was not enough."
Miinukset: "No water/fluid offered -- everything was pay-to-play."
Miinukset: "Had to change a tire on the plane - they checked us through at the gate but didn't allow us on the plane - which makes sense. However, they should have NOT checked us through at the gate. Dozens stood for over a half hour waiting to move forward. They wouldn't let us back into the gate area to sit. Poor planning"
Miinukset: "EXCELLENT SERVICE"
Plussat: "Crew was polite in spite of their frustrations and ours."
Miinukset: "Power outage at Brussels airport caused a delay (no ones fault), a drunk man was let on the plane, which led to us detouring from taxi to another gate to have police escort him off. This led to extra security checks of hand and checked baggage. They found an extra bag? Which led to extra, extra security checks. Worker fell off the luggage conveyor belt, plane was surrounded by medical staff and an ambulance. We finally took off, 3 hours late. I arrived at St. Petersburg, but my luggage did not. The next day I found out it had been sent to Frankfurt. An absolute disaster, many of the problems could have been prevented by more diligence from the airline."
Miinukset: "Airfair.com is terrible. They re-ticketed my mother who was traveling with me on a different flight and would not acknowledge this. I was able to get it resolved but took many calls and emails - a huge hassle. I would never book another flight through this "travel agency"."
Plussat: "The flight attendants were professional and actually smiled often! The food served was tasty and they made sure we had plenty of water throughout the flight."
Miinukset: "A crying baby for most of the flight. I offered to help the Mom a bit. Couldn't be helped by the airline of course."
tout était parfait. Merci
Miinukset: "Premium cabin service and amenities very poor. No snacks available with premium ticket. Also no socks or hygiene products typically available on other business class flights. Will not fly Norwegian again."
Plussat: "This was a cut-price flight. Considering what we paid, the flight was amazing value for money. The plane was new. There was plenty of overhead space. The seat pitch was adequate. We took our own food. We slept for most of the flight. We arrived on time. If Norwegian can continue to keep the price low, I'll happily choose to fly with them again."
Miinukset: "A free soft drink and nibbles would have been nice, though hardly necessary."
Miinukset: "Water should be free on the flight"
Miinukset: "The seats were so close together that it was extremely uncomfortable. I was charged 80 Euros extra for my bag which them claim was overweight, it was the exact same 10 Kilo weight as leaving Chicago. No service for water or food food unless you pay for it."
Miinukset: "Worst flight ever didn’t make it to İstanbul. Stuck in Madrid. Had to change my destination because it won’t get me in time to İstanbul. Paying for a hotel in Madrid out of pocket. Won’t be buying from kayak ever again."
Plussat: "The boarding process was easy"
Miinukset: "It wasn't made obvious on Kayak booking that you had to pay for meals separately, which is €40 and not that great from what I've seen. The staff was also very rude and unfriendly"
Miinukset: "They don’t even give you free water. Even when you’re sitting on the tarmac in 90 degree weather for an hour."
Plussat: "Nothing, unfortunately. Crazy boarding and deplaning process. Definitely not worth the ticket price discount. Wouldn’t ever do it again. Really horrible."
Miinukset: "Boarding, deplaning, and onboard service."
Plussat: "The crew is great, gave me a bandaid was smiles and kind."
Miinukset: "The boarding was a mess, and the arrival was long- got to Ft lauderdale 20 minutes early only to sit on the tarmac. The customs in Ft Lauderdale is the real mess- no organization, 1 line and too few customs people working. That airport is a nightmare!"
Plussat: "I flew on the economy class and the space between the front seat and mine is conformable, you can really stretch your legs with no problem."
Miinukset: "All snacks had to be paid for, there was no complimentary food on an 11 hour trans-atlantic flight."
Plussat: "Entertainment was good."
Miinukset: "Give us some water for free damn it. Some lady passed out and hit her head. The whole reserving food thing is very discriminating."
Miinukset: "The boarding staff at Oslo airport should not be the money maker for the company and not choose languages by face .. my one was pulled out because it was 1nch to tall the woman before me sane language nothing they charge me another fee"
Plussat: "Seat 6D has lots of leg room"
Plussat: "We didn’t order any food. Free drinks would have been nice. Crew was nice. Entertainment was a good surprise."
Miinukset: "Having the choice of no drinks or $5 drinks was unpleasant. Also, why were we crowded three in a row of three seats when there were rows (of three seats) with only one person? Also, it was a major pain in the neck to be stuck at CDG with all our luggage (which we had to claim after the previous flight — surprise! — since we bought out ticket through Kiwi.com) for hours, due to Norwegian Air not allowing us to check in yet."
Miinukset: "I was bumped off my assigned seat"
Miinukset: "I missed the flight, because all flights from Denver to JFK were 6 hours delayed. I was not put on another flight, not reimbursed at all, not even treated considerately. WORST treatment EVER, in 40 years of world travel. TERRIBLE. I am so sad to see how air travel has degenerated. Very very sad."
Miinukset: "Prison food, torturous seats, no complementary anything"
Plussat: "The Dreamliner is a great plane and it's as comfortable as you can expect from an Economy flight. Entertainment options are limited but sufficient. Check-in and boarding are very efficient. Overall, flying Norwegian is a good experience."
Miinukset: "- Dehydration: In a 12 hour flight, there wasn't any single drink offered outside of the meal ones. Seriously, 12 hours without bringing water to people? It's great to have higher air quality for better jet lag, but water is prime in that regard. It seems to be a recurring pattern in this flight, no water service. Of course, you can just go and walk up to them and ask for water, but chances are you will get frown at for the annoyance. - Upset staff: Another passenger was seating on my seat when I boarded and asked me to swap places so that he wouldn't have to move. I agreed, and I notified the flight attendants of the change so they knew where to take the meals. I thought I was being nice to them, but I still got rolling eyes and lost stares whenever they came for meal service and they had to revisit the situation. I don't get it."
Plussat: "The price was great."
Miinukset: "There was a 5 hour delay and I was not notified by Norweigan via email or text, even AFTER CALLING AND REQUESTING that they notify me. No drinks were served-not even WATER to those that did not pay for a meal plan. This is unacceptable and possibly illegal. Awful experience."
Plussat: "There was a medical situation on board. The crew kept us informed as to why we were delayed and updated us on the situation and when we would be leaving. A dispute between two passengers was solved by the steward wisely moving one of the parties involved."
Miinukset: "Water should be available free of charge on all flights longer than two hours."
Plussat: "It's a very nice plane, everything seems new and updated. I like that the cost of the flight didn't break the bank."
Miinukset: "I don't like that I had to pay for food (being that it's an international flight 8 hours). It's the first international flight and the first flight ever that I've had where they didn't at least offer you a drink. I also didn't like how phony the baggage system was. I had to pay 65 dollars for one bag...because I paid it at the airport vs paying it online. And last but not least I wasn't satisfied that I wasn't able to check in online beforehand, the line was ridiculous."
Miinukset: "Overcharged on luggage because I had 10.5 kg of carryon luggage instead of 10kg. The flight was virtually empty and so much space and still can’t understand why I had to pay usd 130 for 0.5kg over the 10kg. Felt exploited and cheated"
Plussat: "Price was competitive. Nonstop from Oakland to Gatwick was great."
Miinukset: "No Wi-Fi on 787. If they had Wi-Fi, my review would have been excellent, but lack of Wi-Fi makes the flight 10 times longer."
Plussat: "The flight itself was really good, smooth and easy. The staff were also very helpful. Good value for money"
Miinukset: "The plane hadn't been cleaned properly, there was still food in the pocket in my seat from the flight before. And they didn't bring the trash through nearly often enough which resulted in passengers leaving wrappers and cups on the floor. We were 30 min delayed as well."
Plussat: "The equipment was top-notch. The staff was friendly and efficient. The food was appropriate to flying. The price was right."
Miinukset: "The negatives were so minute that they are not worh mentioning."
Plussat: "They ran out of food on a 8hour international flight. They didn’t even accommodate with giving complimentary snacks."
Miinukset: "The E’NTERTAINMENT was poor. The airline sold out of everything. This sucked"
Plussat: "Nice crew and good clean plane."
Plussat: "Boarding and crew were very good"
Miinukset: "Movie and TV selection was poor. Food was poor, selections I wanted were not available."
Plussat: "Good entertainment options on individual screens, where you can also order food"
Miinukset: "They charge for just about EVERYTHING. I was aware that checked luggage was not included in the ticket price so I prepaid for that. But be prepared: even on an 11-hour flight you must also reserve meals (i.e., prepay), or you'll be looking forward to buying from the "snack bar"--$9 for a small sandwich. Other items they charge for: water, earbuds, blankets... Don't even ask if there are free snacks. I'm surprised I wasn't charged for speaking with a crew member (when I could flag one down--good luck with that). They begin "boarding" 2 hours before departure. Why? So you can stand in a long line, no food venues nearby, to then be sequestered in an enclosed waiting area until they condescend to let you on the aircraft (no fee for that, surprisingly). Unless you prepaid another fee for expedited boarding. But if you're a common peasant I suggest taking a different discount airline where they actually care about their customers."
Plussat: "reasonable upgrade to business class"
Plussat: "the crew was very nice and friendly. The seats were comfortable and I loved the high tech windows."
Miinukset: "Food - extra $45 Luggage - extra $55 - $60 Reserving the seat - extra $45 The both flights were not on time, there were close to one hour late Limited choice of games and movies"
Plussat: "This flight was very inexpensive. I did not get food service and the entertainment was limited because I chose the least expensive fareI really got my moneys worth: The plane was new and comfortable the crew was respectful and helpful, snacks and beverages were available for a reasonable price"
Plussat: "Nothing really. It took off, it landed."
Miinukset: "2 hours delayed. Old plane, no entertainment or food. Indifferent crew. Nothing to recommend it really and no reason to endorse choosing this airline."
Plussat: "Lots of seat room. Good entertainment selection."
Miinukset: "Only one drink service ."
Plussat: "Legroom plenty"
Miinukset: "30 mins late"
Plussat: "B787 is a great aircraft. It's true the pressurization and the lighting reduce fatigue.Great crew!"
Miinukset: "Seats do not recline enough."
Plussat: "Crew on board tried to be friendly."
Miinukset: "Weight limit on our carry on bags made it basically impossible to carry anything on board. Had to check our luggage. Flight was delayed. Seats were so small and uncomfortable. Didn't specify that I was a vegetarian before the flight so I was fed chicken and told to pick out the salad and rice. Travel all the time and never had such a difficult time with an airline."
Miinukset: "The tickets are extremely unclear as to which airport they depart and arrive at."
Plussat: "Clean, efficient, great entertainment options, friendly flight attendants, practical luggage checking or carry-on options"
Miinukset: "They overbooked and denied me from boarding even though I was on time. They first told me the next available flight with an opening would be 48 hours later, and a couple hours later they told me never mind, the next available flight wouldn't be avIlble until 5 entire days later. Trip ruined, my first international flight ever. After 6+ hours of battling on the phone with them and looking for other flights (prices starting at 700% of my original booking price) I accepted defeat, left the airport, headed home and went to sleep. When I woke up the next day version of the same flight on the same airline was available for only about 210% the original booking price, a flight they specifically told me would not be available to me for a transfer. They ultimately booked the transfer "free of charge" although they tried to tell me I would not be refunded for the original flight, nor granted the voucher for a future flight that they originally tried to offer me to pacify me, nor would they pay me the compensation I am legally entitled to in these circumstances for 400% of the original booking price up to $1,350 for international flights delayed by at least 4 hours. In other words, I had to choose between getting to my destination a day late after incurring many additional expenses as a result of their overbooking practices and being told the next flight was in 144 hrs (a day before my originally planned return date), or canceling the trip maybe possibly being partially compensated for all the money I already put into the trip. All in all about the worst experience I could imagine short of the plane crashing or them punching me in the face and then laughing at me just for fun."
Plussat: "I love Norwegian!"
Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Plussat: "Cheap tickets, on time flights and modern aircraft"
Miinukset: "It's a budget airline, don't expect any luxuries. No free water on board. Check in experience at Helsinki was ridiculous. Spent an hour queuing just to DROP our bags. This was AFTER already having boarding passes and luggage tags"
Plussat: "New plane"
Miinukset: "Flight was an hour late"
Plussat: "Oakland Airport is easy because it's not as busy as other SF Auroprts. The Dreamliner is a nice plane."
Plussat: "Friendly staff, comfortable seats, lots of space for bags, temperature and air pressure was great."
Miinukset: "Boarding process took a long time, not enough seats in boarding area. No wifi on a 10 hour flight."
We bought priority tickets which was supposed to give priority boarding before others so that we can get to our seats and easily place our luggage in the bins before others. However, the priority boarding is only into the bus. So we get off the bus we were in a crowd with everyone who did not purchase priority tickets. So the very purpose of purchasing priority tickets was gone.
The flight from Milan to Warsaw was terrible - not enough time for the change, had to check-in at the airport, smart pass didn’t work, and the flight was delayed by 2 hours.
Con Ryanair hubo cambio de puerta en el último momento, pero por lo demás todo genial
The 1st flight was late so I missed the 2nd one
Because the scale includes two terminals, we almost lost our flights. That data was not referrenced to us. The check-in process was a pain too.
Great staff, easy boarding
Miinukset: "Space and environment."
Plussat: "Seats were slightly more comfortable than Ryanair."
Miinukset: "Not making us bounce between gates 3 times because they didn't know where the plane was going."
Plussat: "Seats comfy plenty of room"
Miinukset: "The delay which was no fault of Vueling"
Miinukset: "The departure could have been on time."
Plussat: "Vueling is a horrendous company, delayed flights - very bad organisation"
Plussat: "Quick, cheap, and convenient"
Miinukset: "Like riding a park bench through the sky"
Miinukset: "Offering water to passengers. Vueling intends to charge even for water!!!!!????? Outrageous"
Plussat: "Good price"
Miinukset: "Baggage took far too long"
Plussat: "Crew was great and the seats were very comfortable."
Miinukset: "Never had to take a bus to and from plane, so that was different."
Plussat: "Because kayak did not alerted me my flight had to be moved to Miami since is the only city that provides passports the same day. This extra expense costed me over 400$ in hotels gas and extra parking costs."
Miinukset: "Kayak services were terrible and I do not plan to use them again. The website should have alerted me that I needed a passport valid for longer than 3 months to my flight for Spain."
Miinukset: "chairs can't go backwards and are very thin. unpleasant experience for a 4 hours flight..."
Plussat: "Punctuality and safety"
Miinukset: "Food options are very limited"
Plussat: "Straightforward flight. I feel like I would fly with vueling again but from a different airport."
Miinukset: "It was delayed by 30/40 minutes and the price was quite expensive (but that was probably my fault)"
Plussat: "This was a standard flight.... there was nothing special about it...."
Plussat: "The plane was clean and comfortable"
Miinukset: "My flight was approximately five hours delayed and I received no communications from the airline other than changing updates to departure time ranging from two hours to twenty minutes to five hours of delay. Airport staff offered no condolences or compensation."
Plussat: "Crew and Flight attendants were helpful, responsive and cheerful before, during and after the flight."
Miinukset: "I was not able to check into the flight online as the Kayak link sent me to an unknown page. It was not an Iberia flight but was operated by Veuling airlines, however was still unable to check in by going directly to the Veuling website. If you're not going to be allowed to check in online, that is one, thing, but it isn't great to be given a link that doesn't work and then be nervous that you are not going to get on your flight. The boarding process should be changed as it is a free for all and people are waiting in line on the jetway, when really they are waiting for the buses. I believe the plane was at Terminal 2, so we had to switch terminals via bus. Just seemed as though there should be a better process for boarding than lining up down the middle of the terminal or manage the process differently as we were boarding buses."
Plussat: "Great crew fromFCO to AGP. The head cabin attendant was amazing and very friendly and professional."
Miinukset: "Flight was cancelled and I was not notified or rerouted."
Plussat: "La compagnie a tenté de prévenir régulièrement du retard, par sms et mail."
Miinukset: "Retard de plusieurs heures, un voucher de 6€ censé permettre de « dîner » à l’aéroport... rien à boire ni manger une fois dans l’avion, et pas de compensation une fois arrivé à Paris CDG où nous en avons eu pour 45€ de Uber pour rentrer puisqu’il n’y avait plus de RER..."
Plussat: "cabin crew was friendly"
Miinukset: "ground staff was so trained to brush problems to the customers that never again Vueling, so bad experience compared to Ryanair..."
Plussat: "The seats were very cramped"
Plussat: "I was super tired and fell sound asleep before we even took off. When I woke up they were providing beverage service and the attendant was so sweet and quietly asked if I felt okay. I found that to be so sweet and like they were genuinely concerned."
Plussat: "I like very much weather of Barcelona which is ideal for me.people of spain very cooperative with excellent attitude."
Miinukset: "The aircraft was run down, checking in was ultra-slow, and they didn't even put our airplane on a jetway. They bussed us out onto the tarmac instead. They didn't even offer water or coffee on a 2-hour flight included in the ticket - it cost extra."
Miinukset: "Late boarding. But the crew was very nice and accommodating"
Plussat: "Selph check"
Miinukset: "No clear signage at aireport barcelona"
Plussat: "Nice short flight! Nice crew!"
Plussat: "Cheap, comfortable enough"
Miinukset: "Waited 1 hour at baggage carousel before bag arrived: trash was in the seat back pockets when we arrived"
Plussat: "Professional, clean aircraft. Overall very good."
Miinukset: "CONVOLUTED BOARDING PROCESS"
Plussat: "On time"
Miinukset: "Lazy steward talking and the toilet were he was standing next to had all water"
Miinukset: "I was forced to check in my carryon bag because it was over 3 kg. So I checked in my baggage two full hours before departure and the layover was three and half hours. There should be no reason why my bag didn't make it on the plane and yet it did not make it on."
Plussat: "Ample bag space"
Miinukset: "Cramped seating"
Plussat: "Boarding was very quick and efficient and staff was friendly."
Miinukset: "It was a short flight so I understand why there was no beverage service, but would have been great to have waters passed out."
Plussat: "Not really a like or dislike, we did not have food or entertainment on the flight it wasn't long enough."
Plussat: "Fast boarding"
Miinukset: "Had to pay for the luggage."
Miinukset: "The delay"
Miinukset: "Plane never left. Bused us to Bilbao, missed our flight to Porto. Have to wait in Barcelona for hours. Flying us to Vigo, Spain then ground transportation to Porto., 11 hours later."
Miinukset: "This flight is always late. Sucks."
Miinukset: "Chairs are uncomfortable It was hot during the flight"
Miinukset: "The most rude people I have seen in all my life. I hope the Conpany could fire all of them."
Plussat: "We had to buy sth to eat or drink. It is better to serve 2-3 kind of hot drinks for free."