Everything went smoothly and all staff did a fantastic job taking care of passengers and their carry-ons that didn't have enough overhead compartment space to put into, but did well taking care of everything.
Plussat: "Crew was amazing. Very attentive and welcoming."
Plussat: "Customer service as always"
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Plussat: "Great entertainment"
Miinukset: "We just boarded pretty late for apparently no reason"
Miinukset: "Filthy plane, and delayed too long"
Plussat: "Yes, . Amazing crew Seat was comfortable."
Plussat: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Miinukset: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Miinukset: "Worst first class service. Only came by twice in two hour flight"
Miinukset: "Late arrival"
Plussat: "Crew was awesome. Very efficient"
Miinukset: "Couldn’t connect to see the trip on the monitor but no big deal. Still was able to watch tv"
Plussat: "- flying business was great. Comfortable chairs that lay flat. - entertainment options are amazing. Worthy of any international flight."
Miinukset: "- staff was not very friendly. At least one of the businsss class stewards. - Food options for breakfast limited."
Miinukset: "The comfort seats are not that comfortable"
Miinukset: "Delay after landing"
Plussat: "Food and entertainment not applicable"
Plussat: "The movie selection was good"
Miinukset: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Miinukset: "Seats very tight!"
Plussat: "Service was great, crew was responsive, snacks were good per usual."
Miinukset: "The AC was blasting at an all time high, felt frozen to my seat, even asked for a blanket but “ they didn’t have any more “, had to tuck in my arms into my layered shirt. this was a morning flight and no breakfast was served ... they didn’t even have food available for purchase."
Plussat: "Nothing particularly stands out. I did arrive safely."
Miinukset: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Plussat: "Clean bathrooms and great refreshment choices"
Miinukset: "This was the longest part of a three flight trip back to DCA and there was no movies. This was completely unexpected, so I wasn't prepared to entertain myself for 5 very long hours. It would have been nice to have know this ahead of time so I could have brought a book with me. Early notification thru the app is the way to go."
Plussat: "Flight attendant was great!"
Plussat: "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
Miinukset: "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
Miinukset: "They wouldn’t accommodate with seating and I couldn’t sit with the people I came with. Also they served almonds and I’m allergic. The guy sitting next to me requested almonds causing my eyes to swell and my throat to close"
Plussat: "The movies were great and the boarding was more streamlined.the plane was clean and in good condition."
Miinukset: "The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules"
Miinukset: "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
Plussat: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Miinukset: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Plussat: "Again, a quick and easy connector and flight homeward."
Miinukset: "Not applicable."
Miinukset: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Plussat: "Cabin crew was good."
Miinukset: "This flight had at least 5 gate changes in three different terminals. We had serious jet lag and did not need to go roaming all over the Atlanta airport."
Plussat: "The service was good"
Miinukset: "The flight was very rough on landing"
Miinukset: "luggage did not arrive same time with me and not the same airport"
Miinukset: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Plussat: "Comfortable seats in coach Good snacks Friendly crew"
Plussat: "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
Plussat: "Better seats"
Miinukset: "The seats"
Plussat: "Yet one more trip that reminds me why I refuse to fly any other airline than Delta. (I fly every week for work.) Top-rate LA crew, flights always departs on time, early to destination more than half the time. Comfortable seats, upgraded to Delta Comfort today. Gate agent was friendly, helpful and joking with passengers. Made it seem like we were all going on an adventure. Kudos to Delta all around!!"
Plussat: "The stewards and flight was overall fine. In fact I found the stewards to Atlanta from West Palm very accommodating."
Miinukset: "I have reservation on booking Comfort plus next time I fly though. There appeared to be no difference in the seating or service as economy. A lesson learn I guess. I will atillflyDelta but stick to economy. I saw no perks"
Plussat: "Polite and thoughtful crew took care of our needs. Beverage service came through at least twice. Crew persevered through difficulties with the in-flight entertainment system and finally got it to work for us. :)"
Plussat: "Modern plane from ATL to BOS. On board games were a fun distraction."
Miinukset: "Why can't all the Delta gates be near each other. My connecting flight was very far."
Plussat: "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"
Plussat: "It was as fast!!"
Miinukset: "Nothing was offered, my bag was checked at the door but no big deal"
Plussat: "Overall great experience"
Miinukset: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Miinukset: "The flight was delayed for 13 hours, the airline (delta) made no effort whatsoever to remedy the adverse effects of this delay. They were even charging for snacks on the flight. A horrific experience throughout."
Plussat: "Just to clean the cabin a bit more and the folding table tops. thanks!"
Plussat: "I liked the in-flight entertainment and the crew was very pleasant"
Miinukset: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."
they served "kosher" Dairy with Meat for dinner.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
When I arrived at the airport I checked my bags in and they gave me piece of paper and told me to wait and someone will come get me with the wheelchair. I am 84 and this was set up when I purchased my ticket. My flight was at 4 . I have waited an hour for someone to show up after 3pm . After that I was told I won’t be able to board the plane because it’s too late. What a mess! My bags were taken! I ended up taking a another flight few hours later . When I arrived at my destination I found out my bags are missing. Again! I am 84 all my bags were checked in . I am not able to carry heavy items . I don’t have my belongings, my medication! This is was horrible , horrible service . Not only flying somewhere it’s stressful as it is these days and then this! My flight was over 10 h plus all the time I spent at the airport that was freezing cold ! Again I am 84! This was a nightmare. Thank you Lufthansa for making my trip hard to forget.
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "The crew were friendly enough and willing to serve."
Miinukset: "The seat could have been thicker and softer for greater comfort--instead, it was thin and flimsy. There should also be greater space/pitch between the rows of seats."
Miinukset: "I could not check in because the system cannot link my flight legs and as such it considered that I’m going to Europe although I’m just transiting in Europe. So it required a visa which I don’t have."
Plussat: "The crew was great with kids. Very friendly and helpful."
Miinukset: "My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience"
Plussat: "The airplane crew were very reassuring"
Miinukset: "Gate was changed 3 times and flight was delayed 2 times too!"
Plussat: "I didn’t enjoy this flight as everything seemed very unwelcoming here"
Miinukset: "Take care of passengers for drinks and others. Treat passengers with other languages nicely rather than in condescending way. I saw air hostess laughing among themselves and being little short with passengers who couldn’t communicate. The boarding process was very chaotic with no groups."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Flight crew was excellent. Top notch in customer service. They had a very difficult lady constantly wanting help with meals and food issues, and they were very professional and efficient."
Miinukset: "Check in was late in Rome. Arrived at 5am for a 8:30 flight, and they would not check us in until 6 am. Don’t understand the “arrive 3 hrs prior” when this happens."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Crew was friendly"
Miinukset: "Lost my luggage and was late"
Plussat: "Courteous staff. Great movies. Good food."
Plussat: "crew is nice"
Miinukset: "breakfast was pretty lame !"
Plussat: "Food on flight lags a bit behind other major airlines. Crew very nice and helpful though."
Miinukset: "Boarding process at Tegel is archaic and inefficient. Gate area too small and without access to shops/restaurants/etc."
Miinukset: "Flight was delete and nobody assist during transfer to next flight"
Plussat: "It was one of the best flight experiences in my life. Flights on time and suitcases delivered immediately."
Plussat: "1. I like the plane and the comfort of my seat. 2. I was pleased to find my luggage in Athens as Lufthansa was the only airline that in the past twice had misplaced my luggage and had to wait for one day to get them. 3. The flight arrived at the scheduled time and going through the airport , security to my connection was especially easy. 4. The sandwiches also at the airport were tasty."
Miinukset: "1, It isn't really a 100% complaint because I'm also responsible. As I was waiting for the dinner to be served it took more time and I felt asleep watching a bad movie, so I missed dinner when I finally woke up. This is the reason I have no opinion about the food. My sole complaint is about the general practice in all airlines that they serve first the slim minority that does not eat meat. Democracy means that the majority should be served first. Unless the airlines consider the vegetarians as some kind of sick people! 2. The crew didn't offered us enough liquids during the flight and the excuse that they didn't wish to disturb our sleep is too lame."
Plussat: "Boarding was fast"
Miinukset: "I had to pay extra because I didn't know that Lufthansa only allows one piece of luggage for international passengers, unlike most of their competition. Cost me $375 extra!!!"
Plussat: "Real silverware and glasses for dinner and the best blanket on any flight I've ever taken."
Miinukset: "The delay of the flight without thinking of how to take care of the passengers or even appease them after almost 4hours delay"
Miinukset: "We were charged a rebooking fee by Lufthansa when customs searched luggage causing us to miss connecting flight"
Miinukset: "My passport was stolen on the overnight train I took to get to the airport. It wasn't until I was off of the train that I went to grab my passport and credit card and realized my tiny little purse was gone. I had to rush to the US Embassy, get a new passport, and then rush back to the airport. I didn't arrive until 40 minutes after my flight had left and I was a nervous wreck. Unfortunately Lufthansa staff could not care less. The guy at the ticket counter even looked at my new urgent passport that had the issue date listed as today, so clearly this all had just happened as it was only 10:50am still. What did Lufthansa do? Well they told me if I wanted to fly out the same day, I would have to pay 2700 Euro additional! My jaw dropped and then he said I could fly out tomorrow for an additional 675 Euro instead. I was still in shock as I felt like I had just been taken advantage of with my stolen passport and credit card and now it's happening again. I asked if there was any way he could find something cheaper and he said that I paid so cheap for this flight that I would need to speak with the agency I booked with to help me out more and then he dismissed me. Let me have you know that I booked this fare during an amazing sale that Lufthansa was having and I booked it directly through their website and now it was being held against me. There was no offer to pay something like a $200 change your flight fee. Instead he let that plane leave with an empty seat because I didn't have the 2700 Euro to pay him. Here I was, alone, nervous, in a foreign country, and I had to get my thoughts together the best I could and I immediately started looking up my own flights. I ended up having to book a flight with a different company and just forfeiting any kind of credit that Lufthansa would have applied to their overly exorbitant priced flights. Good job Lufthansa for being the worst customer care service I have ever experienced... and I have flown over 20 airlines and over 100 flights."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "The crew was a 10. They were wonderful."
Miinukset: "I was in business class and the tv remote did not work."
Plussat: "Seat comfort, service excellence"
Miinukset: "Quite outdated movies on entertainment system"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "We missed this flight because previous flight from Germany was late. After running like mad people thru the Frankfurt airport- we only found out they have left - many people missed the flight!"
Plussat: "Crew was fantastic."
Plussat: "I liked he cleanliness of the plane and failities, friendliness and professionalism of the flight attendence and Crew members. on time schedule and flight."
Miinukset: "The Food was terrible, I would rather have the Option to pay for something more edible"
Plussat: "my favorite airline"
Plussat: "The energetic crew who served with a smile"
Miinukset: "The tea was not strong and was served lukewarm and movies not up to standard.how about new blankets...and food only a choice between 2...chicken or pasta..why not beef or mutton?"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "We often fly on Lufthansa and highly recommend it!"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Chairs were uncomfortable, mainly due to the front passenger was always in reclined mode, and the passenger behind me wouldn't let me recline... He would literally push my chair up, but that's probably because his chair can not recline!"
Miinukset: "We needed to place special request on vegetarian meal, couldn't do it at booking or at checkin, was told to let crew know, they said it's too late. They brought us an "unclaimed" vegetarian meal, but it wasn't, it was Asian halal meal with lamb! After I let crew member know wmy husband was served meat instead, she denied it and said "its not possible" as the wrapper says "vegetarian". I informed her it actually said "Asian halal", she the proceeded to say, well, "i am sorry if it's wrong, but I gave you vegetarian". That said crew member collected my husband's plates while I was in the bathroom and came back later with a "vegan" plate that they now have available."
Plussat: "Great food and nice to be offered wine with dinner and after dinner drink"
Miinukset: "Could not have been more uncomfortable on this long flight. I am a normal size/weight person who practices yoga and if I was miserable, I can't imagine others who are larger or not in great shape. Those seats are like being in solitary confinement...but with 200 other people. Ugh."
Plussat: "After 4 hours of sitting on Tarmac and in lounge, they finally told us that the flight was cancelled. Better safe than sorry. Hotel, dinner...."
Miinukset: "7 hours of uncertainty. Having to re check in at midnight after the airport ordeal. Mixed messages about check in, baggage location, 400 people all showing up at once this morning to check in, having not been able to print boarding passes."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Miinukset: "Lack of space for legs, to much noise to"
Plussat: "leg room, entertainment, the pilot was informative throughout the flight"
Mejor el servicio a los dominicanos
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Staff were polite"
Miinukset: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Miinukset: "Nothing. Flight was amazing"
Plussat: "Usual faultless KLM experience"
Plussat: "Fast boarding"
Miinukset: "Slow in refuelling, got us delayed for 40-"
Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Miinukset: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Plussat: "The aircraft"
Miinukset: "No overbooking next time!"
Plussat: "Crew was great, very responsive and hospitable!"
Miinukset: "more lunch choices, especially choices without dairy products."
Plussat: "Crew helpful. Food good."
Miinukset: "Better range of movies please"
Plussat: "Food and service"
Miinukset: "Working wifi would be good. Better A/C. More comfortable seats"
Miinukset: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Miinukset: "We had 4 hour delay causing a stop over at 3am. So yeah"
Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "Turn the lights on early making it hard to sleep"
Plussat: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Plussat: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Miinukset: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Miinukset: "Not enough leg room"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"
Plussat: "Crew was very friendly. Nice that wine was served without charge."
Miinukset: "Announcements from the cockpit were hard to hear. Food has been better in past."
Plussat: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Miinukset: "Boarding was chaotic and congested with not much information or order."
Plussat: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Miinukset: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Plussat: "Good service onboard, good food. On time."
Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Miinukset: "Bag was lost"
Plussat: "Consistently high standards"
Plussat: "Very friendly and helpful personnel."
Miinukset: "They stole my money"
Plussat: "Cabin crew very pleasant"
Miinukset: "Lost our bags, little sympathy from staff"
Plussat: "Very little if any."
Miinukset: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Miinukset: "suitcase didn't turn up, although connection was quite tight"
Miinukset: "OLD plane without comfort or entertainment"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Terrible service in flight and customer service wise .. app functionality was below"
Plussat: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Miinukset: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
I had to cancel my flight for fear of pending pilot strike. I lost my airfare & booked on another airline because I couldn’t get on another SAS flight
Consideration of family seated together. I would recommend and fly with SAS again.
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "that there was a water and a blanket on each seat!"
Miinukset: "I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off."
Plussat: "Safe polite crew"
Miinukset: "No entertainment options on plane. Possibly due to 737maxs being taken out of service."
Plussat: "The attendants were constantly providing services to the passengers."
Miinukset: "We paid for meals that were NOT delivered"
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Plussat: "On time travel. Check In Staff were kind and engaging."
Miinukset: "On flight staff were minimally attentive. Food was mediocre."
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "Everything!!! Excellent service"
Miinukset: "Late departure. No roof during queuing for loading and rain..."
Miinukset: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Plussat: "on time"
Miinukset: "food selection"
Plussat: "plane is clean & seats are comfy"
Miinukset: "Flight to Stockholm was cancelled. SAS Provided no informaton on the steps for re-scheduling my flight. I had to call the SAS headquarters in Stockholm before receiving any guidance on what to do next. All service attendants ditched the ticketing desk leaving one poor employee to answer questions for over 70 disgruntled passengers. Very very very poor communication. Luckily I was finally able to book a flight using another airline after waiting on hold for 20 minutes with the regional customer service provider."
Plussat: "I liked the bottle of water in my seat. Thanks!"
Miinukset: "Delay and poor information. Staff confused at check in..."
Plussat: "reasonably comfortable seats"
Miinukset: "no thing to report"
Plussat: "Plane was fine and it arrived on time."
Miinukset: "Main meal was awful. Crew was hard to find. Also water or juice was not served on flight after the meal (for hydration)."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "Food was good and so was the entertainment on board"
Miinukset: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Plussat: "Excellent from boarding to departing the aircraft, very polite staff and comfortable flight! Thank you"
Plussat: "The crew was so amazing and friendly!!"
Plussat: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Miinukset: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."
Plussat: "Convenience, timely procedures, comfortable seats, plenty tea or coffee"
Miinukset: "No Entertainment, no snacks included, only tea and coffee"
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "Easy boarding"
Miinukset: "Seat width"
Miinukset: "Delay, no place to sit and wait"
Plussat: "The airline staff were super efficient and kind."
Miinukset: "I would have liked more music selections especially calming. OceN sounds or Tibetan bowls etc for overnight flight."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Miinukset: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."
Miinukset: "Missed my flight due to weather east coast"
Miinukset: "Water and beer paying"
Plussat: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Miinukset: "Can't think of a single thing."
Miinukset: "Bag drop line was over 45 min. Only 2 attendants. Flight was late taking off. Baggage fee was outrageous. Site said 1 free bag, but that is carry on only. Checked bag was €70!!!! The flight was only $85."
Miinukset: "my flight from stockholm was delayed and there was a massive queue at border control and no SAS or airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"
Plussat: "Great friendly staff. The delay we had going up in the air was caught up before we landed."
Miinukset: "The slight delay due to something not being able to lock."
Miinukset: "Same as above"
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "Short flight, friendly crew."
Plussat: "Excellent meal and very friendly staff."
Miinukset: "The cabin temperature seemed pretty warm."
Miinukset: "They changed departure gate, we sat at wrong gate for most time"
Plussat: "The dinner was great!"
Miinukset: "The variety of movies was more limited than I expected."
Plussat: "Nothing , it was terrible flight ."
Miinukset: "I bought full price ticket, not STAND BY SAS DIDN'T LET CHECK IN MY FLIGHT FROM RIGA to SAN DIEGO. So I have problem everywhere . In Oslo I was waiting for my seat more than one hours. I very often was SAS, it was good, but never ever I will use this company again."
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Plussat: "The food was excellent on this flight. Flights were on time."
Miinukset: "Entertainment was hard to hear with the ear buds provided. Wait time in security at Chicago was terrible. It took nearly an hour to get through security."
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Crew is amazing"
Plussat: "Crew great."
Miinukset: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Plussat: "A350, smooth and quiet. Nice plane"
Miinukset: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Plussat: "Larger airplane, good seat."