No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "New-ish aircraft"
Miinukset: "Prompt departure; better food/snacks."
Plussat: "Seats were spacious and they fed us on the flight."
Miinukset: "In flight entertainment."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Food was great"
Miinukset: "Connect flight time was cutting it short- sane scenario."
Miinukset: "On our layover in Munich, we were at our gate, then noticed about 30 minutes prior to boarding that they’d moved us to another gate quite far away, so we hurried to the new gate, only to discover the change was an error, and we had to run back to our original gate. Made it, but annoyed."
Plussat: "On time, onwith excellent care by staff"
Miinukset: "The long walk on the airport for connecting flight"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "FRA to PHL excellent"
Miinukset: "I was rebooked into FRA from BSL without notification."
Plussat: "Food, service pretty much everything"
Plussat: "Excellent service. They really brought around the drinks and food and seemed to be there when you were looking for more."
Miinukset: "There was not entertainment at all"
Plussat: "The plane, entertainment and crew (except for the one flight attendant who seemed to think she was too good for the job). The personal at the airport were very helpful."
Miinukset: "A flight attendant was impatient with children, cranky and rude. Other members of the crew were very friendly and let my son check the second floor and cockpit. There was only one choose of main course."
Plussat: "The crew was great. It was only a short flight, so we only got a c0okie, but what a cookie!! Big and soft and super tasty. And the coffee was quite good. Germany has never been known for its superb coffee, but this coffee was very good. None of that fakey airline taste to it at all. Could easily be the gourmet coffee you'd serve at home. You DO serve gourmet coffee at home, right? And water and juice and then more water and more juice, all served up by very nice people--not just good service personnel, good people. Baggage pickup was quick and smooth--I travel with my cat, so pickup can be rocky. Nothing to it here."
Miinukset: "I liked everything, so am leaving this box completely blank. Completely, I tell you!! Stop reading this!!"
Plussat: "My wife and I ran from our connection all the way from one end to the other and the crew could tell. They said after I stow my carry ons to corn to the back and get a drink and use the bathroom to cool down as we were just about to take off to taxi to the runway. The crew was absolutely great and the I. Flight entertainment and food was great. We just wish our luggage had made it back too. We are still waiting to see where our luggage is - if in Europe still or Dallas."
Miinukset: "I would say that other passengers had their kids behind us and they kept screaming and kicking our chairs. We told the woman to tell her kids to stop but all she said was “they are a child” when all they needed to do was just tell their kid to stop. Flight attendants saw and knew but I don’t know what they could do to help when they can’t help with bad parenting. I wish there was a clear way to upgrade to first class on a trip as it was difficult to find out how."
Plussat: "The crew was friendly and the flight was comfortable. And the food was very good."
Plussat: "Timeliness of departure time Ease of navigating airport to find departure gate"
Miinukset: "Nothing comes to mind Good flight over all"
Miinukset: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Miinukset: "Poor customer service (I asked for a glass of water, they were almost annoyed and it took 20 minutes), delayed flight, missed luggage. Never again."
Plussat: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."
Plussat: "Flight on time"
Miinukset: "Nothing. All was good"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "Business Class Seats, same as economy. Middle seats left empty but this doesn't make up for uncomfortable, barely reclinable, narrow seats. Had ardered a special meal and was served the same meal on both legs of my flight from Sofia to London."
Plussat: "The Lufthansa help desk fairly quickly resolved the ticket and boarding pass problems."
Miinukset: "That it was still necessary to use the help desk to get aboarding pass, although they were totally professional and resolved the issue."
Plussat: "This plane was an airbus, while the plane I took to Europe was a boeing something. Economy was much more comfortable and there were great entertainment options. I also like the frequent brandy, Bailey's, and water service. The flight attendants were nice and at least appeared to care about the level of service they were providing."
Miinukset: "This probably is just personal preference, but I didn't like the meal options all that much. But that's about it. Mind you, I eat German food often in the States, so the type of cuisine wasn't the problem."
Plussat: "my favorite airline"
Plussat: "Ground Staff helpful. Cockpit pilots communicated effectively. Cabin staff was courteous."
Miinukset: "The wait prior to takeoff. Flight departed late. The gate counters at IGIA, New Delhi were allowing some passengers to pre-board early even though the passenger was not senior citizen or handicapped, or family with children. Food from New Delhi to Frankfurt was less than optimal in taste."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "That my seat was broken the whole time. I have a spinal injure and need to rotate positions while sitting. My seat was broken and my back hurt badly."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Courteous flight crew"
Plussat: "Lit hands crew more caring and professional. All good."
Miinukset: "My wifes luggage was lost, no followup at all from Lufthansa (main) or in Seville which was our destination. We had to call to find out any information. Once the bag was found and delivered to Seville, Lufthansa personnel again did not tell us nor would they deliver the bag to our hotel as the driver had already left. We then had to wait another day to have the bag delivered to Granada. Terrible customer service, the bag was missing for four days causing us to spend time shopping for clothes rather than experiencing the city."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Nothing about vayama."
Miinukset: "There was a 4.5 hr delay due to "technical difficulties". We had to switch planes. This caused me to miss my flight to Tucson out of LAX. When I asked them to help rebook my flight that Lufthansa caused ne to miss, i was told there is nothing they can do. Seeing as how that last flight was not booked through Lufthansa. This is absolutely ridiculous! There were no Lufthansa flights into Tucson so I had no choice but to go with another carrier! So after a long grueling 4.5 hr delay and 11+hr flight now I have to stay in a hotel because my flight out via Southwest was the last one out for the day and The only nonstop flight departs at 12:35 tomorrow. Thank goodness Southwest booked me on another flight at no charge! They take care of their customers. It was not their fault I missed the flight. It was dur to the "techincal difficulties" with Lufthansa. And every hotel within a 8 mile radius has been sold out. And at one point I booked online only to find out upon my arrival, after paying for taxi and havig him leave, thAt this hotel is sold out and should not have allowed me to book online. So after landing at 7:15 pm at LAX I am just now in bed at a hotel after searching and paying for cabs etc. And on my dime! Absolutely ridiculous !!"
Miinukset: "Μy flight experience was good overall. My husband was in the same flight from Munich to Sevilla. His luggage never arrived to Sevilla. We are still trying to locate it. We fly frequently and this is the first time we had our luggage lost. Eleni"
Plussat: "Great crew, smooth flight, enough leg room, but no reclining seats"
Plussat: "There was a particular flight attendant who went above and beyond to make our flight amazing!!"
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Terrific hot breakfast in bus. class"
Miinukset: "Window did not darken like the others."
Miinukset: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Plussat: "Information sharing by pilots and crew. Economy class leg room is good."
Miinukset: "All good up to the level"
Plussat: "Great atmosphere, crew was excellent!"
Miinukset: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Miinukset: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Plussat: "Reclinable seats."
Miinukset: "The food!! The lights could be dimmed as it was a night flight."
Miinukset: "KLM crew exceed our expectations"
Plussat: "Crew was friendly"
Miinukset: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Plussat: "Everything was smooth and effortless."
Miinukset: "Can’t think of anything."
Plussat: "Just the cabin crew being nice"
Miinukset: "Punctuality KLM is always late"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."
Miinukset: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "MCR airport Mert & Greet parking was smooth and efficient."
Miinukset: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Plussat: "Very pleasant, professional crew"
Miinukset: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Miinukset: "wasn't able to take the flight since I missed it"
Plussat: "Crew was excellent -kind nice and very attentive"
Miinukset: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Plussat: "punctuality of boarding and flight time"
Miinukset: "attitude of crew in business class: no sense of true hospitality"
Plussat: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Plussat: "Snooth and efficiënt with a KLM service"
Miinukset: "No entertainment"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Miinukset: "Boarding was confusing and disorganized"
Miinukset: "They have mabaged to lost my luggage"
Plussat: "We got a meal for a 1h flight only"
Miinukset: "No entertainment but normal for this type of flight"
Plussat: "Food was good and crew members were very nice"
Miinukset: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Plussat: "Friendly staff, good service and on time departure/arrival."
Plussat: "Seats were comfortable"
Miinukset: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Miinukset: "Bag was lost"
Plussat: "Just great crew."
Miinukset: "Not comfortable at all and will not book KLM again."
Plussat: "The supplied pack of toothpaste/toothbrush"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Plussat: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Miinukset: "The seats in economy were a little too small for a 12 hour flight"
Plussat: "Crew service"
Miinukset: "Flight delayed."
Plussat: "The staff was fast and curteous."
Miinukset: "There is not anything to complain about besides the usual discomfort of travel."
Plussat: "Loved this 747! Crew was professional and food was very good."
Miinukset: "We had a long wait (25 minutes) at the gate because we were early."
Plussat: "quick boarding, responsive Airline stewardess, very polite."
Miinukset: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Plussat: "Speed, crew, and reliablity."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Plussat: "Atmosphere, crew were very professional and friendly"
Miinukset: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Plussat: "Food and staff were great"
Miinukset: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Miinukset: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
There was 1 person from Iberia working the check in gate for a flight of hundreds of people from Chicago to Madrid. Flight left an hour late, making us miss our connecting flight and now have to spend 14 hours in airports. Worst way to start a honeymoon, I will never use this airline again.
Sorry the Madrid to Zurich was the flight crew comment not the Ibiza to Madrid. The Ibiza to Madrid staff were all good
While my bags were left behind, using Apple Trackers I was able to head straight to lost and found and report the issue, they located them in Madrid, and said they would be on the next flight and delivered to my hotel. Great service, other than the left behind bags. It was a short layover, it happens.
Very unhelpful in locating me as a passenger
Iberia abandoned its own passengers by delaying an earlier flight. About a dozen of us missed out international connecting flights and the plane was still on the tarmac in "delayed" status. Uneeded headache for Iberias own screw up. Booking through Kayak added extra layer of complexity when trying to make changes.
My original flight had been canceled and they got me on a better flight with a shorter layover. I spoke to Roger on the customer service line and he was wonderful.
Left my luggage behind. Flight attendants were extremely rude. Got charged twice for my ticket and still no refund. Worst airline i’ve ever flew with.
It was very stressful not being able to use Iberia/American Airlines apps for checking in, adding TSA Pre, or using mobile boarding passes.
Miinukset: "They lost my bag and I still haven't heard from them"
Plussat: "The entertainment was good"
Miinukset: "The space in the seats are very small for such a long trip"
Plussat: "Puntual en horas de salida y llegada"
Miinukset: "Son muy incómodos los asientos para un vuelo trasatlántico"
Plussat: "Boarded on time, flight crew was friendly, nice amenities like pillows, headphones and blankets."
Miinukset: "The food was ok could be better and WiFi didn’t work."
Plussat: "Food was pretty good."
Miinukset: "Poor boarding process"
Miinukset: "Seats switched from together with my wife on our honeymoon to seperate.Rrude front desk staff."
Plussat: "Once I understood how it worked it was a breeze"
Miinukset: "Made more than four different lines before 1 understanding Iberia worker helped us out. Was told that that wasn’t the correct line and sent to another. The next place the same for more than 3 times. Then finally, Raquel, LISTENED, and away we went."
Miinukset: "Short flight so no type of entertainment or drink/food service."
Plussat: "Food, Entertainment was state of the art for airlines that is, wine and beer available as choices"
Miinukset: "No so friendly staff but OK, I've noticed other major airlines trying a little harder. but it was OK. It was difficult changing seat assignments and checking in online,"
Plussat: "Fast efficient boarding."
Miinukset: "No frills flight. You have to pay for snacks and drinks."
Miinukset: "crew... food was awful..."
Miinukset: "Online check in failed, and legroom was non-existent - the worst of any alliance-based carrier I have ever flown."
Plussat: "Little be more leg space"
Plussat: "This trip would have been another good experience for me flying with Iberia if it wasn't for the man that was sitting behind me. He didn't want me to recline my seat because he wanted to cross his legs... I told him that the guy in front of me had his seat reclined all the way and I wanted (sort of needed) to do the same, then he got aggressive with verbal abuse, called me names and he punched my seat. So I called the flight attendant and told her about the incident. She was nice and calm and told the man in a very respectful way that I wasn't doing anything wrong and he should not behave in an aggressive manner, etc. The man kept mumbling insults addressed to me while talking to his wife and making sure I was hearing it.... And he kept kicking my seat every now and then, and made a fuss every time he went to the toilet. He really ruined my flight experience to New York."
Miinukset: "They need to have agents stationed throughout the terminal to help customers make connections. I had 2 hours and I still barely made my flight. The airline representatives are extremely unhelpful and the customs process is an absolute mess in Madrid."
Plussat: "Comfort and crew were good,"
Miinukset: "Delay in takeoff due to equipment repair"
Plussat: "The time"
Miinukset: "The servicie inside the plane"
Plussat: "Food was good Entertainment system is very good. Good selection of movies with good sound Crew does a fine job"
Miinukset: "I am an American who flew roundtrip Chicago - Madrid. We (family of 3) still haven't received our lost luggage from 2 weeks ago. When we checked in at Madrid, one staff told us to ask about the luggage downstairs at the luggage retrieval, which we are not allowed into. I came back and another staff woman told us to immediately go through immigration, because it takes so long to get through. Since our luggage appears to be lost for good, we will never take Iberia again. Madrid airport is a nightmare! We arrived at Madrid airport 2 hr 20 min. before our flight. Because the distance from the check-in counter to the plane is unbelievably far, and we all have to wait in very long lines, and then take multiple trains, escalators, and finally a bus, and U.S. passengers have their passports checked twice in long lines, we got on to the plane barely in time, on "last call" 30 min. before it took off. We will never fly through Madrid again! On any other trip from Spain overseas, we will choose some other city in Spain to leave from."
Plussat: "The food for sale was better than average"
Miinukset: "The seats are by far the most constricted I’ve ever been in"
Plussat: "The amability of the crees"
Miinukset: "All was excellent"
Miinukset: "We were delayed two hours after boarding while the ventilation system was repaired. Some people got water...others not. We were the one not given water."
Plussat: "Small, easy airport. Less picky security than some."
Miinukset: "Older, more worn-out plane."
Plussat: "Not much"
Miinukset: "Despite seeing a crew bring 3 pieces of luggage to the plane, since the cargo was closed they turned around and 1 of those was my luggage which arrived a day later. The flight was late departing and then required to circle the airport and then the luggage did not make it."
Plussat: "Fast boarding."
Miinukset: "No air conditioning.no help with making connecting flight/customs. Staff could not speak english."
Plussat: "It was nice and cool inside the plane."
Miinukset: "It was several empty seats available and wasnt offered the those who were crammed in the middle Isles."
Plussat: "No nonsense all business crew. Barajas airport."
Miinukset: "Chaotic boarding. A large crowd was allowed to clog gate access, and no announcements were made regarding boarding procedures therefore as a preboarding family with toddler we had to push through the crowd to accessential the gate. It seems boarding status announcements could have alleviated the boarding tension."
Plussat: "crew was awesome"
Miinukset: "how long and unorganized both checking in and boarding"
Miinukset: "Cramped by ok"
Plussat: "Very comfortable and friendly crew."
Miinukset: "They start boarding on time, but inexplicably kept people waiting on the jetbridge and did not allow anyone to actually pass through the airplane doors."
Plussat: "I liked that I made it from Marrakech to Madrid in one piece."
Miinukset: "Everything. People were getting up, switching seats, in people's way, screaming over other passengers. The crew MAYBE twice said something to the passengers but essentially washed their hands of it. They just let them run amuck. Even when going through some turbulence the pilot came on to tell everyone to sit down. No one did, but the air stewards also didn't say anything. Do you know what it's like to have an unwanted man's private area in your face for several minutes while he holds a conversation, though you ask him to move, but he continues? It's disrespectful. Then when boarding, they opened the front and back doors, so people were coming in both ways. People in seat 7A were coming from the back to the front and people in 23C were coming from the front to the back. Literally a handful of people on this flight had consideration for others and let them pass. Others were just shoving their way through, or exhaustively waiting for someone to finally stop talking and get in their seat, so they could pass. It was a nightmare. And still, the crew did nothing."
Plussat: "It was on time. It was efficient."
Miinukset: "Should offer at least water."
Plussat: "I had the next seat empty next to the window so I can sleep more comfortably. The entertainment selection was wonderful."
Miinukset: "The air conditioning was too cold. I was sneezing the whole trip."
Plussat: "A short flight but could have some form of entertainment."
Miinukset: "The air conditioning was not working correctly, they opened the door during boarding to allow for some relief. ??? It was just uncomfortable. Another thing which is terribly annoying is the touch screen entertainment on the back of the seat. Who in their right mind invented this? What happens when you have a inconsiderate person playing games behind you tapping your seat back like they are playing the xylophone? Ridiculous! People have lost their ability to be respectful, so please get rid of this and put the controls someplace else. This goes for all airlines. Thanks."
Miinukset: "The entertainment cost money for the flight and the transfer procedure for luggage in Boston was unclear and poorly organized. One of our bags was lost."
Plussat: "Very uncomfortable seat from Iberia Airline.The cushion was almost down to spring. Need to upgrade. Crew are not very helpful. Service is not good. Specially at the Airport, speaking English is very bad. I need an assistance to request for PRM ASSISTANCE for wheel chair, I don't believe that he don't speak English at all, Why would he be in that position. It should have bilingual person. I'm sure whether he pretend too I have walk back & forth to get help for information to have it translate to Spanish. All He does is make priority to all local people, it took one hour to get the wheel chair & then by transfer to intl national airport by bus took another hour, we check in @ 8:30AM by the time we get into the terminal was 12:30PM the flight leave 2 12:45PM. What a service. I will never ever flight with Iberia Airline. What a BAD service. Communication by itself is very very bad, the airline crew hardly can speak English. We have 6 people. We will definitely not recommend Iberia Airline. Thank you."
Miinukset: "They change flight times without notifying us. They made us spent a night in a hotel and BUY new tickets for the following day. Were unable to find a person to even file a complaint. Please feel free to contact us if willing to help us!!!"
Plussat: "1. Crew and food 2. Getting rebate of $118 for not getting the outward pre-booked seats. 3. When the plane doors closed on our return trip, we asked the crew about the empty pre-booked seats and they allowed us to move. We really should get a rebate for this leg since we were put in the wrong seats."
Miinukset: "1. Paying $236 for pre-booked seats and not getting them 2. Trays which collapse when drinks put on them and having to eat on a tray when plane is hitting turbulence. 3. Seat light not working 4. Horrible Boarding process in Heathrow and overcrowded waiting area in both Manchester and Heathrow terminals. 5. Being assigned other seats on return trip despite calling 2 weeks before to confirm we had the pre-booked seats. 6. Phone calls prior to check in and talks at check in could not resolve the seat issues. One excuse at check in was poor exchange of data between Iberia and BA. but we booked the advanced seating via BA website."
Miinukset: "Wasn't able to board in Munich still stuck their ... They wouldn't work with me to either give a refund full or partial and weren't able to give me a credit to rebook at a later date ... I was unable to board due to an error on my green card that I was unaware of ... Iberia says I is considered a no show and wouldn't budge ... Once I'm able to reschedule my flight I will be looking at other airlines"
Plussat: "More service than I would have imagined. Great entertainment selection."
Miinukset: "Rear portion of the plane only had one bathroom"
Plussat: "Standard, short connecting flight out of a large airport."
Miinukset: "Slightly delayed, but they did keep us updated."
Fast, good loads in and out, totally worth of price.
Disembarkation at Seville airport was in a part of the airport distant from the main facility. We used stairs to leave the plane then had a very long walk to the luggage area and Covid monitors. They could do much better.
Miinukset: "allow a carry on bag to be same as international standard in size and weight. Do you expect international tourists to buy carry on bags that fits your specifications for size and weight? Why do not except same size as other international carriers?"
Plussat: "Cheap! And fast"
Miinukset: "No everything was perfect"
Plussat: "Crew was okay ."
Miinukset: "The seats were very uncomfortable, dirty , and smelly"
Plussat: "Arrival Gate position in Seville was perfect for a quick exit."
Miinukset: "The wueue for priorty boarding was twice the size of normal. Rip off."
Plussat: "It took off and landed"
Miinukset: "Ryanair is always the worst flight, so many corners cut"
Miinukset: "Que no hablen en español las instrucciones de vuelo y demás solo en español e inglés"
Miinukset: "No food/ drink. Even water costs €3. It was EXTREMELY hot on the flight."
Miinukset: "Dirty bathrooms and delays"
Miinukset: "Problems with the boarding pass. Personnel rude and totally not helpful."
Plussat: "There was no food. There was no entertainment except the crew who were entertaining each other. The reason it gets two stars is it got us to our destination without going down in flames."
Miinukset: "Kayak did not forward me bookin confirmation and I paid extra 60€ At Ryanair no customer service desk. Nearly missed flt. Never again w Ryanair"
Plussat: "Hacen lo básico"
Miinukset: "El proceso de abordaje"
Miinukset: "Evidently you have to check in online on your phone 2hrs before departure or else you will be charged 60 EURO to check in at kiosk. They do not tell you this on receipt email. Airport wifi did not work so i had to pay 60 EURO. It was more than the actual ticket. DO NOT USE RYANAIR"
Miinukset: "Delays and no information given about gate change. A mess"
Miinukset: "Horrible boarding. Horrible seats. Garbage sandwiches for a fee. Zero entertainment. Not even a seat pocket. Toilet was disgusting, no wipers. Hyper stressed. Glad it's over, baby! Never ever, again."
Plussat: "2 hours late. Didn't tell us in English why. Changed Gates the times. Say on plane when we finally boarded for 45 minutes."
Miinukset: "See above"
Plussat: "Nothing. They were late, disorganized the seat assignment was a real mess. During the flight they sold raffles, perfumes etc. No refreshments served. 6 euros for a coke? Is this a joke. The seats were small no space for legs. The plane was dirty. Please dont sell that airline anymore. It is a disgrace."
Plussat: "Cheap fare"
Miinukset: "I didn’t receive an email confirmation for my flight. When it was time to check in at the airport I was greeted with a scowl and was told I needed to pay 80€ per ticket because I didn’t check in 2 hours before. In all my flying I have never heard of this kind of policy. They were uncompromising and rude. They also demanded an additional charge of 50€ for my checked bag which should have been 1€, apparently, had I complied with the unknown terms."
Miinukset: "A lot of hassle to get a “cheaper” price which gets more expensive for every single thing you get charged for. Also, the long lines to board and the stress of finding overhead space for your baggage is not great."
Miinukset: "This was my first time flying RyanAir, I will never again. I did have to pay the luggage fee, I don't understand why you have to lift your luggage through the size measuring device when clearly my luggage would have fit in the overhead compartments. Aside from that, I thought the lighting (yellow lighting!) and the advertisements all over the interior was tacky and distracting from having a calm, relaxing flight. I don't think the $$ saved is worth going through this again."
Miinukset: "They ripped off clients by sending emails charges at the last moment, not keep their own rules,"
Plussat: "It went from Stansted"
Miinukset: "With additional charges for 1x 20kg bag at £40 each way, plus boarding choosing a seat etc etc it was extremely expensive. The flight was delayed by 40 mins, and the whole boarding process collapsed, so not worth the extra for priority boarding. If I could fly with any other airline in future I will!"
Miinukset: "Plane late - no update. Had to get there 3 hrs early. Pfinding a way to print boarding passes inMorocco a pain. Not sure I will ever fly Ryanair again. Plus risk of flight being cancelled last minute!!!!!!"
Miinukset: "there is no line up or organization to people getting on and off, everyone rushes to be first."
Plussat: "The flight departed on time and arrived early. Pleasant staff, no fuss. Just what you want from a flight."
Plussat: "The flight was good and I think people who complain about Ryanair are stupid becuase it's a safe and practical airline with amazing prices and that's all that matters. If they want more they should pay more. I like Ryan air and will always travel with them within europe. I liked the check in online be feature it was convenient!"
Miinukset: "Too many silly announcements to sell things but hats okay. it gets a bit annoying when they are excited to sell you sandwiches and snacks and selfie sticks but I I guess it's what they have to do."
Plussat: "They charged me 50 euro for my carry on, after that I was flying with the same small bag 3 times in Ryanair."
Miinukset: "I want my money back because they didn't charge me before when I had travel on Ryanair, just I Italy. And they said that if I dindt pay they close the gate for me, and after I said that I am gonna paid, they laugh with the other girl, and say "she has money and she said not""
Miinukset: "The airline hs low fares but since I did not check in online, I had to pay 50 Euroes for in airport checking. Total rip off. The ticket itself was 50 Euroes."
Miinukset: "At check in there was little information posted. The check in folks made my in-laws check two bags that, while technically a bit larger than the frame, were clearly small enough for the overhead-- many other passengers cleared check in with bags of equal or greater size."
Plussat: "Didn't enjoy seat won't recline at all"
Miinukset: "Food sel sucks. Paying for drink is lame"
Plussat: "Friendly staff"
Plussat: "The crew on the fly ; very nice and polite . They should work for better airline"
Miinukset: "Terrible service to understand people who is taking this fly for first time don't know you must have you tix printed and they don't provide any kiosks so you can do by yoiuself ; ( they want you money 50 euros ) fly delayed no explanation and three even try to make pay extra money for my carry on"
Plussat: "Absolutely nothing"
Miinukset: "The mandatory online check in 2 hours before the flight or you incur a 50 euro fee per ticket, and no communication about this requirement . Such bs. And the customer service is poor. Do not fly this airline! I will never in my life. Iberia is so much better."
Miinukset: "The staff on the ground was incredibly rude and dismissive. They were so offensive and racist toward us that we decided to fly a different airline. I have never been treated like this in my life. I understand Europeans are different but they just assumed my wife and I did not speak Spanish and were saying racist things about us just because we are African American. Maybe they had never seen a black person before? Incredible. When I called them out on it in Spanish (which I DO speak) te girl helping us HID her badge so I could not write down her name!! Then "left to go on break" she was so embarrassed. I will never fly Ryanair again and will relate this story to anyone thinking of flying them."
Plussat: "Trying to print your boarding pass was very difficult and then coming to airport without it caused penalty if 50 eu plus going to stand in another line. Every other airline I've used could print a boarding pass for you at the point where you checked your baggage. Huge dissatisfied!"
Miinukset: "See above"
Plussat: "The crew was nice. The flight was safe. Boarding was efficient."
Miinukset: "Questionable ethics in terms of check in. You have to check in online at least two hours before or prepare to pay a fee. This is not spelled out upon purchase of ticket. When checking in, you need to print or download boarding pass or pay a fee when arriving at airport. You must pay for a checked bag before arrival to airport or (you guessed it) pay a fee. We were fortunate to avoid all fees except for the checked bag fee (a convenience fee on top of the price to check a bag). Ryanair's emails provided no link or instructions to check a bag. Also, springing all this information on us two days before travel was sketchy at best. My guess is a healthy percentage of customers use Ryanair for flights in the middle of a vacation and investigating these details are the last thing on travelers' minds. Ryanair knows exactly what they're doing revealing the info when they do."
Miinukset: "I booked via kayak. Wasn't told I had to check in more than two hours in advance or pay a 45 euro per person fine. And we were only seven minutes late. Last time I fly Ryan Air, and possibly last time I use kayak."
Plussat: "Nothing ❗"
Miinukset: "Impossible to get a hold of I tried email Webb and telephone in each case I had to wait long time and most the time it would disconnect I was never able to talk to a human being I had other business that I had to attend to where I am and had to cancel my trip to Brussels I will try never to fly Ryanair again there reputation precedes them. Every other airline allows you to change within 24 hours, In the over Million miles I've travel. Please help!! Thank You, Robert"
Miinukset: "We purchased a luggage allowance of 15 kilos. As it turned out the exact same bag with the exact same contents fell within this limit coming from Madrid to Arrecife but not from Arrecife to Madrid. The person that checked our bag had absolutely no flexibility. We had to pay a fee for the 1 kilo overage. Later we purchased coffee before getting on the flight only to be informed we could not have hot beverages while boarding, something that has NEVER happened to me. The money you save on a Ryanair flight is not worth the absolute hassle they put you through, especially considering that you're liable to pay the difference in fees anyway."
Miinukset: "Rude personnel. Charge additional for printing my boarding pass and for my luggage, more than the price of the flight"
Plussat: "I didn't like anything."
Miinukset: "I had booked a flight from Rome to Seville in either August or September 2016 for November 10th. I paid for the flights then. Two days before my flight while I'm on vacation, Ryanair sends me an email saying that I must check in online or I will be charged 45 Euro per passenger. This was really inconvenient because who wants to be online while on their vacation? But nonetheless, I did it. Their website sucked so I had to get chat customer assistance. Whenever I made any progress their website would keep sending me back to the beginning of the process. I tried for two days. Finally the day before the flight I was able to complete it and I was charged for my baggage and fast track option for each of us. There were three of us. They sent me email confirmation showing that they charged my credit card for the luggage and the fast track option. Together this came out to about 107 Euro. So I thought ok but at least I checked in and I will be fast tracked because I was charged for it and paid. To my surprise when we get to the airport the customer service people said that I only paid for luggage but did not "check in." I asked how could that possibly be since I had been charged and paid and they said that if I didn't pay the 45 Euro each right there, I couldn't get on the flight. I had no choice but to pay another 135 Euro so I could make my flight. Disgusting scammers."
Plussat: "It was on time and comfortable"
Plussat: "Tight seating. Short flight with no food."
Plussat: "It was on time and check in at airport was fine. The online part was the nightmare!"
Miinukset: "Check in online was a nightmare. I spent close to an hour on their 'Chat feature' because their website would not accept our ID documents, LEGAL USA PASSPORTS!!!!!! 'Chat rep' finally asked what browser I was using. Google Chrome! It's pretty common. She had to input the info and then told me to print the boarding passes because RyanAir would charge 15 euros EACH to print at airport That's highway robbery! We finally managed to forward the ..pdf to hotel reception and they printed them. RyanAir should not assume that a traveller has access to a printer or a cell phone that functions abroad."
Miinukset: "Charge me for checking in €45.00 plus €65.00 for one lugage. Don't recommend this airline to no one."