We visited Chicago to see Hamilton. The hotel is in a great location, within walking distance to restaurants and attractions, very close to the Private Bank Theater where Hamilton is playing. We arrived slightly early and worried about getting into our room, but the staff were able to accommodate us. All the staff we encountered were extremely friendly. The self-park was included in our stay and very convenient. We had a king bed room which was very nice and clean. Overall very pleased!
Very small rooms and poor room service.
great hotel with great service
Clean. Friendly staff. Location is great. The beds were well used. I slept in a very deep impression in the bed. The mattresses were covered with a duvet placed under a top sheet (instead of a fitted sheet) I assume to make the mattresses feel more comfortable and less lumpy. It was the worst mattress I've ever slept in in a hotel. Poor parking options. $125 for two days (non valet) No roof top bar or pool. Charges for any local outgoing calls or 1-800 #'s. A little thing, but a main bulb was burnt out in the bathroom and it wasn't changed before or during my stay. Made the bathroom quite dark. The tub facet dripped constantly.
Perfect location, easy access to shopping, restaurants and museums A/C unit blew like a box fan and was quite annoying and not adjustable, toilet clogged and took time for staff to assist, we had a rental car and parking onsite was convenient but outrageously priced...in hindsight I would have booked elsewhere.
We loved the special lounge to relax in. It was like having our own kitchen and living room. Everything was great.
Location - very convenient. One of those hotels that tries to make money on every little extra. Cockroaches on the 26th floor where our room was. Reported it to the front desk - they didn't sound surprised at all.
The hotel was right on the water and close to many attractions. The rooms were clean and the beds were very comfortable. The pool could use some upgrades, and it would of been nice if the rooms had a mini fridge for personal use, instead of a fridge stocked already with items that you have to purchase.
The location, bed, and shower were perfect. The room size was great and the view of the river was beautiful. It's in walking distance of the Willis tower and sky gate. Parking is about 55 dollars for 24hrs, and about 14 for 30 minutes. There is no fridge in the room. There was no coffee in the room, as is supplied at lower end hotels. Because there are restaurants in the building, when we asked for recommendations on places to eat the staff would only recommend those places, which are overly expensive. No complimentary breakfast.
We got a great deal for the night so we decided to give it a try. We were pleasantly surprised. Very comfortable. Love the memorabilia throughout. We'll stay here again.
The location of the hotel is perfect. It is within walking distance to the parks and many other attractions. The decor was not that of what I expected at The Hard Rock. Our first room was dirty and incredibley small. The staff was very accommodating and moved us to what was supposed to be a nicer room. The new room was a bit larger but still not very clean. There was urine spatter all around the floor by the toilet. The couch appeared to have stains on the cushions. I can only imagine what those were. The furniture was more than weathered and worn looking as well. It was a very underwhelming expierence of which we will not be repeating!
Large and full service yet not corporate-looking and bland. Very slow elevator.
Booked through kayak the day of to arrive and no record of my booking at hotel. Card was swiped twice, so I had to wait past my stay for the authorization to fall off for the $700 charge. It was a messy situation and one that shouldn't happen while I am taking a break.
Clean comfortable room, nice staff. Great location While the bar/lounge was nice, the lack of Gym and pool were something I missed.
I liked that it was close to everything we wanted! The wifi was slow! They had no ice machines in the hallways so we had to call every time for the front desk to being some to us. When entering the hotel it had a clean but smelly odor it was weird! We requwsted with a nice view but we got the back of another buildings view! The shower had some mold!