Very poor snack and drink option
Muy buen servicio al cliente
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Over 3 hours of delay without any assistance from klm
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Plussat: "Yes"
Miinukset: "Nothing. Flight was amazing"
Plussat: "Everything perfect and arrive to destination on perfect time."
Miinukset: "All positive."
Plussat: "very nice crew"
Miinukset: "my bagfage was lost"
Miinukset: "Staff rude and short"
Miinukset: "Delays, took my hand luggage into the hold,"
Plussat: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Plussat: "Nothing"
Miinukset: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Plussat: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Plussat: "Seating is tight. The crew was great !"
Miinukset: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Crew was in a festive mood, the meal was unexpectedly delicious"
Miinukset: "Seats ok, but could be more comfy"
Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plussat: "Nice people and good service"
Miinukset: "Not much"
Plussat: "Efficient boarding system, clearly signposted. Professional staff"
Plussat: "Landing"
Miinukset: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Plussat: "Interior of the plane was clean. Smooth landing."
Miinukset: "Pilot did not avoid turbulence"
Plussat: "Arrived early!"
Miinukset: "Boarding seemed disorganized."
Miinukset: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Miinukset: "Flight was cancelled."
Miinukset: "Boarding was confusing and disorganized"
Plussat: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Miinukset: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Plussat: "Left ontime and service was excellent."
Plussat: "The aircraft was clean"
Miinukset: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Plussat: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Miinukset: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Plussat: "Helpful and smiling cabin crew."
Plussat: "The food was excelent"
Miinukset: "I have to pay to pay a little more confort"
Plussat: "The flight attendants could not do enough for you."
Miinukset: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Plussat: "Flight was delayed for three hours and was a very stressful flight"
Miinukset: "Flight was not on time and got to destination very very late pier management of aircrafts"
Plussat: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Miinukset: "The food was okay, not that great."
Plussat: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Miinukset: "Nothing to be honest . All positive."
Plussat: "newer plane, good staff"
Miinukset: "need better and more food options, more often"
Plussat: "Very little if any."
Miinukset: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Plussat: "Eveything is well arranged"
Miinukset: "Nothing"
Miinukset: "Long stop over at Schiphol. Too Long!!!!"
Plussat: "Nothing"
Miinukset: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Plussat: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Miinukset: "The entertainment was quite dated and didn't have new movies etc"
Koneen tarjoilun hinnat olivat kalliita
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Finnair says its operated by american airlines and american says its operated by Finnair, so they’ll decided to give me ZERO answers to all my needs. Shockingly poor service in every sense
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Finnair was great - superior to our experience with BA in every way.
"Basic economy" tickets should be outlawed.
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Separated my family again. What’s wrong with you people.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
There was family that was not seated together, some seated in business class and some in economy that kept having meetings in the business class area in the aisles and hovering over other business class passengers seats. The crew was ignoring this and never attended to this matter despite the obvious discomfort of other passengers. Also for business class there was no service until after more than 1 hour in the air. I did however see the steward go to economy several times with coffee several times during this hour. The staff was friendly when they did finally decide to provide service, that I liked.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
The crew was rude and lazy. Ran out of food and water. One crew member did not follow mask protocols.
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Plussat: "Premium seats and service make flying so much more comfortable."
Miinukset: "Boarding and leaving on time."
Plussat: "Price Staff"
Miinukset: "More food choices (vegetarian)"
Plussat: "The last time I purchased a flight with them it was canceled. No previous notice . No solution . They wouldn't even answer the phone ."
Plussat: "We landed safely."
Miinukset: "The operating flight was changed and our seat were downgraded. Given that it was a birthday trip i wanted my fiancée to be as comfortable as possible. Instead she was stuck in a middle seat between two crying babies with no outlets to to charge our phones for entertainment. Additionally I was notified that I cannot be refunded until after the flight has landed. So technically Norwegian still has my money and I paid top dollar for a less than average experience. Unacceptable."
Miinukset: "Premium cabin service and amenities very poor. No snacks available with premium ticket. Also no socks or hygiene products typically available on other business class flights. Will not fly Norwegian again."
Miinukset: "Paid for priority boarding but was pulled out of line and did not get priority."
Plussat: "Attendant's were nice"
Plussat: "In flight entertainment"
Miinukset: "Insufficient staff to check people in. Over 1 hour delay; no updates were made to the flight boards on the airport. No complementary food or water was provided on this 9.5 hour flight. Landing was bumpy and nerve-wracking."
Plussat: "Crew was great, food and beverages were fine"
Miinukset: "Nothing"
Miinukset: "They don’t even give you free water. Even when you’re sitting on the tarmac in 90 degree weather for an hour."
Miinukset: "The seats on the plane are no comfortable at all especially for a long flight. The seat room and aisle are tiny , and doesn’t have much room between each chair. You don’t get offered any food unless purchased through app or during the flight."
Plussat: "The crew was very attentive. The food was good. The pilot did not speed."
Miinukset: "Online check-in availability in Newark. We were in line for 2+ hours."
Plussat: "They were friendly and excellent plane"
Plussat: "The air conditioning system was advanced and made me feel comfortable"
Miinukset: "Meals are purchased when you book a ticket. If you do not prepurchase a meal, you can order snacks and sandwiches but you’re not a priority to meal purchasers so in the event of yesterday, there is a long wait for your food. People assume most tickets come with something so that should be advertised"
Miinukset: "Uninterested clue. Poor communication regarding delay. NEVER AGAIN."
Plussat: "Nothing was good"
Miinukset: "Boarding was slow and made us just stand in line for an hour, there was no food or water on the plane, we waited an hour to take off and then another hour when we landed. Norwegian is the worst airline I have flown."
Plussat: "You get what you pay for. So no food or drink unless you purchase."
Miinukset: "The crew just seemed angry. Never Really smiled. If you didn’t pay for a meal plan they could care less about you"
Plussat: "Service was fine but nothing stood out in particular. We liked the newer Dreamliner."
Miinukset: "Seat (economy) not comfortable. Less room that most other aircrafts in the same class. Seats seemed narrow. With all the extra charges, I would not consider Norwegian to be a ‘budget’ or low cost airline. In the end we paid the same, if not more, for a comparable ‘non-low cost’ airline."
Plussat: "Solitaire on the screen rise"
Miinukset: "Rude staff. Why did i have to pay for my bags to be checked returning from Europe when i didn’t pay for them to enter Europe?! Makes ZERO sense."
Plussat: "As expected for a budget flight."
Miinukset: "I feel that water should be offered free of charge to all passengers, particularly for a 12 hour flight."
Miinukset: "The breakfast was not anything usual for your US travelers. Perhaps a choice or option should be offered."
Plussat: "Comfortable seat with adequate legroom, cleanliness, good entertainment choices, affordable fares."
Miinukset: "Complementary water, coffee or tea"
Plussat: "The flight was ok overall."
Miinukset: "Extra luggage fees!! We were charged for our carry on bags, when we shouldn’t have been. The airline has a bulletin that states that your small suitcase can be up to 10kg plus a handbag/backpack weighing no more than 5kg. Not happy with Norwegian Airlines.."
Plussat: "One of the crew members offered to help with my bag since he said we had to stow it above us. I was in the seat near the bathrooms so there wasnt a location to store my personal bag under as in other seats (normally I keep my personal bag with me under the seat in front of me.)"
Miinukset: "Was not offered water, tea, or food while those around me & even next to me in my aisle were being offered them! Was not until the end of the 8.5hr flight as the woman was at my aisle that I mustered up frustration to ask for water! Also got ELBOWED in the back of my HEAD by another passenger!"
Plussat: "good crew and comfortable seats in the premium cabin"
Miinukset: "boarding was delayed and on flight entertainment were old/mediocre."
Plussat: "Nothing"
Miinukset: "I was forced to pay $93 for a carryon that I used with Norwegian 2 weeks before."
Plussat: "Awesome job"
Miinukset: "Keep up with the good work"
Plussat: "The plane was amazing. It had all of the great things you'd expect from a new plane (e.g. entertainment, bigger windows, device to control everything, etc.)."
Miinukset: "You had to pay for water for an 8 hour flight. Complimentary water should be an automatic. It's weird to have the staff go by and not even acknowledge your existence unless you pre-ordered the mediocre meal offered on the flight."
Miinukset: "I missed this flight because my connecting flight was delayed. When I reached this airport the gates were closed and they would not assist me. I had to go through kiwi which was VERY difficult in a foreign country. Kiwi did not reply quickly or helpfully to any request for assistance through the app."
Plussat: "Love the airplane wow"
Miinukset: "In barcelona we where told we had to stay in line even do we are going by seaction and we could have been seating in the chair."
Miinukset: "the seats in business class did not become flat like in other airlines.not very comfortable for sleeping."
Miinukset: "I had to sleep on the cold airport floor by myself because every hotel close to the airport was full. Those 5 minutes late caused me a very miserable next 24 hours sitting at the airport."
Miinukset: "Downgraded from business to economy. Flight was operated by a Brazilian charter airline. A special meal I require was not delivered so only snacks for 8 hours."
Plussat: "New plane, clean"
Miinukset: "I tried to add an additional bag online, but server kept freezing up. Decided to check bag at airport. I was charged 80 Euros instead of 35 shown online. I then had to take the small additional box to another counter, because it wasn’t a suitcase???? Staff were very rude, and at best the crew was indifferent. I have flown all over the world on many airlines, and this was by far the worst experience. I will never fly Norwegian again."
Plussat: "Choice of own menu needs"
Miinukset: "Very dirty- food remnants between seats and on floors from a previous flight Bathrooms needed cleaning"
Plussat: "on time, friendly staff, no frills, great entertainment selection, liked that there was no cart coming up and down the isles, and you ordered what you wanted."
Miinukset: "wish the on board baggage wasn't so stingy."
Plussat: "Modern Boeing, seats are comfortable enough, good selectiom of movies and tv shows and the snacl bar service was on point."
Miinukset: "A little delayed before boarding. We took off 25 minutes late (1sr flight) and 50 minutes (1nd flighr) But it seemed it was because of paperwork."
Plussat: "Everything, slept most of the flight"
Miinukset: "Nothing to complain"
Plussat: "Nice plane and nice staff."
Miinukset: "On board everything costs money."
Miinukset: "Flight was delayed over an hour due to technical problems, which they let us know about after having us line up for 40 mom. Then the entertainment system didn’t work. Nor did the WiFi. Food was horrible."
Miinukset: "Incredibly uncomfortable seats. Inexperienced flight crew."
Miinukset: "Charged for being slightly over luggage weight. Delayed by over an hour"
Miinukset: "My cousin was not allowed to board because her passport was about to expire in less than 3 months and Norwegian did not refund her ticket or offer her a credit of any sort or schedule her for the next flight out after her passport issue was taken care of. She lost her whole ticket fare and I was forced to travel alone. No customer service no consideration - nothing. Will never fly Norwegian again."
Plussat: "price, speed, simplicity."
Miinukset: "all of the food was mediocre, overpriced and not even a cup of water was free. no napkins were provided. trash was rarely picked up. staff was direct and not very friendly. it felt very impersonal. baggage was WAY overpriced, as were seats, so it would have been the same as buying flights on another airline and with more courtesy. I wouldn't fly with them again unless it was a weekend trip and i was flying alone and trying to save money."
Plussat: "The crew was nice."
Miinukset: "I tried extending my trip the night before my flight but customer service kept saying their system was down and their site wasn't working properly. I bought a Flex ticket for the exact reason of being able to adjust my schedule if needed. I decided to try to extend my trip at the airport and had the same issue. It's very disappointing that I paid extra and had zero help from their team. The new flight date would have been the same price too. On the flight, I didn't get served the dinner since they couldn't find my Flex information but it somehow got corrected later. I had a decent experience with Norwegian Air a few years ago but this time it was a mess on all three flights. I wouldn't recommend."
Plussat: "The window technology"
Miinukset: "Not enough free water available"
Plussat: "The had a good selection of movies and the seats were very comfortable."
Miinukset: "During the flight the aircraft was really cold."
Plussat: "I have liked Norwegian ever since I first flew with them. So my meal was something I ordered and looked forward too on a long 8.5 hour flight. I actually tell everyone that it is my favorite airline"
Miinukset: "Even though I paid the fifty pounds for extra bag and "nice and tasty" food they didn't bring it as they said it was not on my ticket. When I asked where my food was, long after everyone had been fed, they brought me what was left over. A spaghetti and chicken which was warm and not "tasty" and I do not normally eat chicken. It was the only thing left. For the breakfast snack they also forget me until I asked again. The the "nice and tasty" meal was very sad and disappointing. And when I have travelled with Norwegian before the meal and entertainment were excellent. Also when I arrived in Barcelona "transit" to Newark there was no one advising up where to go! They dropped us en mass at the immigration which was huge and packed with long, long lines. When I asked people in uniform where transit was they told me I had to go through immigration! An hour later when I went to the immigration booth, the officer took me directly upstairs to another security check and then I was told to wait in an area and my flight would be called. Nothing. And when I went to the flight they said my bags were unloaded! All the Norwegian offices and checkin were closed for the night. My phone would not work there and finally I found wifi and called Norwegian in London, They gave me numbers and company names to call. But there no one to be found or connected to. At seven o'clock the next morning when Norwegian opened I was able to be put on the next flight on Sunday, two days later. A terrible transit like I have never experienced before."
Plussat: "The Hi Fly staff was great-very attentive to its customers. This was in stark contrast to our flight to Barcelona operated by Norwegian. We did not upgrade our flights, and still received hot food and plenty of beverages."
Miinukset: "There was no entertainment, and their boarding process was a little confusing."
Plussat: "Entertainment: Many of the latest movies were available."
Miinukset: "No complimentary meals Needed to pay for 1 checked luggage for an int'l flight Flight crew was unresponsive when using the on-screen flight attendant request button...unless I was purchasing something. What a rip-off!"
The check-in process and baggage tagging seems to confound many customers. The agent had to override the weigh and tag machine for fully half the people I watched. Do NOT remove your bag from the scale when the tag prints! Wait for the screen to tell you to do so. Dumb. Bring a book. No wifi. No video. Their aircraft do as many routes in a day as a Southwest jet. A delay at any stop ripples through the day. Welcome to modern flying. But I got there comfortably with my luggage. No big complaints.
Plussat: "Quick boarding and landed earlier than scheduled."
Miinukset: "The air-con was too cold. The seats don't allow you to sleep as there's no where to rest your head against."
Miinukset: "From terminal to terminal... the worst airlines and experience. Flight delayed, crew unprofessional and boarding horrible."
Plussat: "Crew were great, bubbly staff even though they were tired, *not obvious*"
Miinukset: "Boarding process, and being told we may have to stay until Wednesday as the operator double booked our seats."
Plussat: "Koneeseen nousu oli nopeaa ja sujuvaa. Miehistö oli ystävällisiä, hauskoja ja informatiivisia. Lento sujui mukavasti ja nopeasti. Kiitos tästä <3"
Miinukset: "If they could be on-time. This one was half hour late"
Plussat: "Yes and yes"
Miinukset: "For what it is that you offer I am not sure what more I should expect. All staff were courteous and friendly. Great job."
Miinukset: "Flight was very delayed, there was almost communication. Everyone was literally standing in a hot room for 50 min."
Plussat: "The plane took off and arrived on time"
Miinukset: "Handling my wife special assistance needs"
Plussat: "So not amazing, but good value - you get for what you pay-"
Plussat: "Miehistö ystävällinen."
Miinukset: "Koneeseen nousu hidasta."
Plussat: "Crew"
Miinukset: "Late flight and re allocated seats"
Miinukset: "Tall people suffer in any seat but the exit seat. Delayed flights are never enjoyable"
Plussat: "Efficient. Got me too my destination with my luggage as soon as possible."
Miinukset: "Thin, hard seat, became uncomfortable after 10 minutes. They need more padding in the seat. Even though I was very tired, I found it impossible to doze because of the angle of the seat and lack of foam in headrest. Made a 2 hour flight quite unbearable even though I paid for extra legroom. Is foam an expensive luxury / too heavy?"
Miinukset: "Even in low fare airlines you're allowed to have one piece of luggage and hand luggage with you. easyJet allows only one hand luggage, but they don't clarify that clearly in their rules. They are telling that first in the gate and then they charge for extra £50 for hand luggage. I'm going to avoid flying easyJet in the future."
Plussat: "The crews were friendly and service was great. keep up Easy Jet."
Plussat: "On time and boarding witoutvchas"
Miinukset: "Nothing"
Miinukset: "No vegan option in food Flight delayed as usual for Easyjet"
Plussat: "It was cheap"
Miinukset: "Boarding was late"
Miinukset: "Easy jet exists today because we, customers have little choice. It’s a typical example of a company that has a good market positioning but is extremely poorly managed. The day a customer centric airline will enter the market, easy jet will gently disappear. The exact thing happened with frech taxis the day uber entered the french market"
Plussat: "Friendly staff okay service"
Miinukset: "There was a problem with the plane when everyone was boarding then was told to go back to the boarding gate because the plane was not ready yet. Then had to check in to the gate again. Journey was a bit rough too."
Miinukset: "Single bag policy is unnecessary, it only creates discomfort in the experience with easy jet."
Plussat: "So smooth nice flight and great service nice people,first time we use again"
Plussat: "Quick flight, great take off and smooth landing"
Plussat: "The boarding was quick and efficient"
Miinukset: "The amount of seat space is very limited. I am 5' 8" and my knees were touching the seat in front of me and I had to sit almost all the flight with crossed arms as I had a middle seat. Cheap flight, cheap seats."
Plussat: "Cheap flight, polite assistants. Had no problems with them although we were very aware of the luggage restrictions. They were fast and helpful."
Miinukset: "Small stiff seats that don't recline, no entertainment and food or drinks only for purchase. But for the price of the ticket you cannot ask for more..."
Plussat: "The staff are always pleasant and cheerful"
Miinukset: "Plane less comfortable than usual. CDG display boards rarely up to date. This flight is nearly always delayed."
Plussat: "The speed of boarding"
Miinukset: "Other passengers that kept trying to bring more than one item on board"
Miinukset: "To many people that had carry ons which would not fit. Long wait to board the flight."
Plussat: "Crew was nice and polite"
Miinukset: "Boarding process was an absolute mess."
Miinukset: "The airline is perpetually delayed. Food options are not vegan friendly. The crew is not very service centric"
Plussat: "NOTHING!!!!!"
Miinukset: "They charge 47Euros for Hand Luggage if you don't pay for it when you check in. You are only entitled to one personal item (your purse or small bagpack). Read their website carefully before booking. They charge you for everything- even a cup of water. I booked travel for someone who needed assistance, but the lady at check in counter was too busy scolding me about all their rules, that she never got wheelchair for us. It was the WORST EXPERIENCE EVER. I don't recommend this airline for folks traveling from the USA with lots of luggage. This works well for Europeans making short weekend trips that are less than 1hr to destination. There are better, friendlier airlines on the market."
Miinukset: "You may have to check baggage that goes on US airlines as carry on. We were charge at the gate and it was $60 euros. Not happy about that at all."
Plussat: "Efficiency"
Miinukset: "The seats were small"
Plussat: "I upgraded to premium seats in 3rd row lots of legroom and get to board first. Friendly staff Nice food and drinks selection I like their model and would use again"
Miinukset: "They prboaded us but made us wait on the hot jet way for ever which I did not like"
Plussat: "Pilot telling very clear about flight , timing,"
Miinukset: "Crows"
Miinukset: "When we get there they told us flight was overbook and there is no seat for one of us and we may need to get a day after flight. Having too much stress on my vacation and on danger to loss at least 1 day of staying in Paris. They gave us seats at the end but never flight with Easy Jet again,"
Plussat: "Nothing."
Miinukset: "Even though the standard for most airlines is two carry-on bags, EasyJet only allows you one. They need to change that rule if they ever expect me to fly with them again."
Miinukset: "I didn't like that there was only an allowance of 1 carry on bag and need to pay for a purse or backpack. The universal carry on policy is a carry on suitcase and a purse or something small you can fit under your seat. I think that information should be told to customers before they buy their tickets since this goes against what most people know about the carry on policy."
Plussat: "the plane was clean"
Miinukset: "the whole boarding process is so bad. There are no clearly marked lines. People get in the priority line unknowingly and then get sent the back of the economy line because they didn't know. Not knowing the gate until 60 minutes before the flight is also annoying - you walk through security and then it can be 1 of 90 gates. Checking in is ridiculous too - you can wait in line and then be told 'we are checking people in for this flight yet'. But there are no signs saying what flights can check in. the baggage restrictions are ridiculous too. We saw several people have to check their bags even though they easily fit in the overhead. All in all - easyjet is a cheap flight but you get what you pay for. I will mostly likely never fly with them again."
Miinukset: "Only allowed one carry on bag. Charged 47 euros for my bag to Get on the flight. Pricey."
Miinukset: "Nos antendieron mal en el aeropuerto , mucha negligencia . No nos decían nada hasta la puerta de embarque . Consideró uno de los peores servicios brindados ."
Plussat: "Nothing!"
Miinukset: "Boarding time was very long.... once on the plane i wanted to sip my red wine bought at the duty free the flight attendant told me in a direspectful mannner that I was not allowed to drink any other alcohol than the one on their Bistro menu. When we Landed in london we were stuck on the ground for 15 good minsb never again!"
Miinukset: "the Madrid - Bristol connection is a mess. Grossly delayed on the way up and down, which in the case of a night flight can let you stranded in the airport to wait for the next bus to the southwest for a couple of hours, like it happened to me."
Plussat: "Arrived on time"
Miinukset: "They took half of the plane's carry on luggage and registered them as checked luggage, the other half of the passengers had several pieces of luggage and took most of the space of the plane's stowage. We had to take out all the electronics that we had on our carry ons because they failed to crack how many pieces of luggage every passenger had at the beginning."
Plussat: "Euro 47 for check luggage, it should be euro 35!"
Plussat: "Speedy boarding. Had a row to myself"
Miinukset: "Nothing on this flight. EasyJet is best of low cost"
Plussat: "Everything went smooth & as planned"
I liked the flight and the delay from Alicante to Manchester disorganised my plans for the next day and I know at times there are delays. I liked the services provided but there was no entertainment offered all in all i enjoyed my flight and the staff were so helpful at all times. This could have been better if there was entertainment provided
I have no complaints at all with my return flight
Aunque la compañía lleva tiempo con huelgas que provocan retrasos y cancelaciones tuvimos la suerte de que no afectó a nuestro vuelo. Todo fue perfecto
Not have you stand outside in baking heat while waiting to board and then have a freezing plane
Reasonable price, good staff, flight time’s suit me. 👏👍
Fast, good loads in and out, totally worth of price.
It was fine apart from some of the other passengers and their poor mask wearing. They aren’t supposed to be worn under the chin.
Gate opened 45 mins before allowed to enter the airplane. Crew did not act to maintain passagenrs safety when landed. Passangers startwd standing and opening overhead compartments while olane was still moving
Due to Covid-19 checks and paperwork and not being in the EU anyone directions could have been clearer, I saw people who were very nervous and panicky.
Plussat: "Friendly ground staff at Alicante airport."
Miinukset: "Airplane was dirty, floor covered in food from previous flight."
Plussat: "The whole thing from start to finish was excellent"
Miinukset: "Nothing"
Plussat: "Boarding was efficient as was disembarking, crew were good"
Plussat: "Speed"
Miinukset: "Boarding in Eindhoven is outside the terminal building"
Miinukset: "What is the point of buying priority boarding if everyone gets on the plane at once.. 9 euro for 3 bottles of water says it all to."
Miinukset: "Food was poor, particularly the croque monsieur, which was dry and tasteless."
Plussat: "Friendly staff"
Miinukset: "Being a bit late. Unusual for Ryanair"
Plussat: "Fast. That's about it really."
Miinukset: "More leg room and more comfortable seats also would be nice if the food wasn't extortionate"
Plussat: "Save trip Good flight"
Miinukset: "Chaos at start off"
Miinukset: "The problem with random seat allocation is if you pay to sit somewhere then that should be fine, no. Today I was constantly asked if I wouldn’t mind swapping seats so the passenger could be closer to their partner which is always going to be an inferior seat or worse sat in the middle seat. Their random seat allocation therefore can inconvenience seat paying passengers not a quality experience."
Plussat: "Easy boarding, plane looked clean, crew all smart and genuine smiles. The bonus is we arrived early and their were no Benidorm p..s artists on board. Excellent."
Miinukset: "Only that we were late leaving, this didn’t matter in the end because we arrived early. I only gave one star for Food & Entertainment as the option to give no stars is not available. I’m sure the food would have been fine,however, I didn’t have food and brought a book for my own entertainment although I don’t believe any entertainment other than your own is available. I would suggest that Kayak offer a not applicable option on their star rating grid."
Miinukset: "Nothing Nothing Nothing Nothing Nothing Nothing Nothing"
Plussat: "Flights ran to time"
Miinukset: "Some passengers were taking phone calls when the safety demonstration was being done."
Plussat: "For the price, you just can't beat Ryanair. The only thing that spoilt the flight were 3 drunk passengers opposite and behind who were noisy and kept annoying other passengers, however the cabin crew handled the problem very well."
Plussat: "On time"
Miinukset: "Filthy seats and pull down trays and chaos boarding as people being asked to change seats"
Plussat: "Zero"
Miinukset: "I was charged 60 euro x 2 for boarding passes 120E Should have been made aware I checked in 24hours in advance with no notifications"
Plussat: "crew very good"
Miinukset: "2 hour delay and no information, even changed boarding gate and did not inform passengers who was already waiting."
Miinukset: "Sat on the plane for 1:30 due to delays and missing our departure slot then to be informed that there was no water ,drinks or any food on the plane due to “supply issues”. Then the conveyor system to broke down at East Midlands and all the cases had to be moved into the collection area by had by 2 security staff All in all 3 hours later for the booked taxi and didn’t arrive home till 4am ! Never had such a bad experience with Ryanair and East Midlands airport"
Plussat: "Nothing really, it's a cheap ticket and that's it."
Miinukset: "Ridiculous boarding situation, expensive onboard food and beverage. Upright seats. Advanced check in always seats your group apart to encourage you to purchase seats. Budget airline that trust to milk their clients for every penny. Only use them if no other option."
Miinukset: "Received emails about baggage, the policy stated that any cabin baggage beyond 1 would be checked for FREE in the hold. My wife and I both arrived with a small carry-on bag and a backpack. Upon arrival to Lisbon the attendant told us we needed to pay40euro each for the extra bag because it was slightly bigger than the bag “tester” box. (It fit sideways but not long ways). We showed the email about the free checked bag and she said because it was too big we had to pay 40 euro each. After a while we agreed. She then told us just to go to the gate, it would be ok. At the gate we had the same conversation with a different attendendent, this time it was 50 euro a piece! She said there was nothing she could do and just like that we are out 100 Euro. Do not fly with these Crooks!"
Plussat: "Landing at Liverpool to get off the plane"
Miinukset: "A 3 hour delay. Unruly passengers."
Plussat: "Cheap"
Miinukset: "Cheap, you get what you pay for"
Miinukset: "The service overall"
Plussat: "The staff were professional"
Miinukset: "Bad language and rude conversations by some passages."
Plussat: "Flight on time no delays especially with the weather been bad"
Miinukset: "Only problem I would say they delay in baggage handling and on the wrong carousel"
Plussat: "For the price what is there to complain about."
Plussat: "Took off on time and arrived a few minutes early. I didn’t have to wait too long for luggage on carousel."
Miinukset: "Sitting next to someone who played music too loud even with headphones. Could hear a constant noise"
Miinukset: "Don’t like the underhand Ryanair pricing"
Miinukset: "Too expensive for what you get. Bad landing! Oh dear"
Plussat: "It was very punctual and the flight were very smooth."
Miinukset: "The seats don't recline and you have to pay for everything (even printing of boarding passes)."
Plussat: "All satisfactory"
Miinukset: "Boarding at Alicante was disorganised"
Miinukset: "On both flights we were called tbrough for boarding only to be kept queueing for over half an hour before actually boarding the plane. On the flight to East Midlands when everyone was on board we were then told due to an air traffic restriction we had to wait another 45 minutes before we could take off. On the return flight after queueing for half an hour only after I asked why we had waited so long were we told that the plane HADN't EVEN LANDED YET. So both flights were delayed with no explanation from anyone. Also all announcements on both flights were very difficult to hear above the engine noise. I am afraid that this experience has made me realise that I will NEVERTHELESS fly with Ryanair again. I would rather pay the extra and fly with a better airline."
Plussat: "The flight there and back got us there early each time despite being late departing. Choosing your seat is the ideal thing to do, even if it is only £6 more its worth it."
Miinukset: "There was no Aircon on the plane out which made it an uncomfortable flight out there and caused for certain people to smell slightly. The staff on the flight back weren't overly great and one accused a bloke of snatching when actually his bag was just heavy. She also had attitude towards others which made me think, whats she going in this job."
Miinukset: "Not much extra leg room and one attempted rammed the trolley into my foot trapping my toe against the wall and the didn't even respond to me shouting out in pain"
Plussat: "It was on time"
Miinukset: "The cabin was freezing. Also, most passengers were made to check cabin baggage at the gate, reason given as 'a full flight. but once on The plane, there was many empty seats (6 alone in the two rows around me) and the overhead lockers were about half full."
Plussat: "Nothing..."
Miinukset: "Nothing..."
