Etsi halvat lennot reitille Saksasta $[31873-Rovaniemelle

Plussat: "Great service and yummy food."
Miinukset: "The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!"

Plussat: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Miinukset: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."

Plussat: "The crew was really good"

Miinukset: "It was late"

Plussat: "Crew was great and welcoming"
Miinukset: "Some features on screen did not work, also seat handle wasnt possible to lower"

Miinukset: "The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing"

Plussat: "Lovely crew, very good entertainment system."

Plussat: "everything was good"
Miinukset: "Needed a bit more food :)"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "clean planes, timely service, nice flight attendants"
Miinukset: "no power outlets narrow selection of juices/water on the plane"

Miinukset: "I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Everything was on time"
Miinukset: "I couldn’t change my seat"

Plussat: "I liked that they said ...you need to wait for 5 hours for the decision to get you or not on the next flight...and how much it will cost you extra now after having a great night spent at the terminal."
Miinukset: "All that matters for Finnair is that the flight took off on time... If you make it or not....if you know where to go...why to worry! It is your problem now! We will charge you up to "current" price now!"

Plussat: "Entrees were great and we appreciated receiving two meals. Like the bottle of water, blanket and pillow."
Miinukset: "Seating is tight in coach. Desserts need help. The movie selection was OK but not great."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "Good flight, on time, nice crew"

Plussat: "modern aircraft, excellent service , nice crew"

Plussat: "The crew was very helpful and kind. The plane extremely comfortable"

Miinukset: "No leg room"

Miinukset: "We had to sit on the runway for a very long time after landing and I missed my connecting flight. It also took a very long time to get a hotel assignment because I was stuck in Chicago overnight. The finnair air agents at ohare were not very understanding or helpful. I was sent from their line to American Airlines and then back again. They were slow. We waited in the line for a long time for someone to come and help us. overall they were not very apologetic regarding the fact that I was stuck there overnight. It took soooo long to get to the hotel. I arrived there well after midnight. Overall it was a very unpleasant experience. I DO NOT UNDERSTAND WHY FLIGHTS ARE BOOKED SO CLOSE TOGETHER. NO LAYOVER TIME IN BETWEEN MEANS MISSED CONNECTIONS! THIS HAPPENED BOTH WAYS ON MY TRIP. VERY ANNOYING"

Plussat: "was on time. Small airport, convenient transit without passport control,"
Miinukset: "Small flight, longer flying time. Almost no service."

Plussat: "Entertainment options were fine. Crew was courteous. Boarding was fast. Flight was on time."
Miinukset: "Economy seats were more cramped than other international economy flights I have been on. My knees were against the seat in front of me the entire 9-hour flight. There were supposed to be 2 options for meal, but by the time I was served there was only one remaining. The meal itself was passing."

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Miinukset: "Delayed"

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Miinukset: "Delay"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "Nicest plane I've been on. Boeing for life."

Plussat: "Everything went smoothly"

Plussat: "The good"

Plussat: "Hyvä ja helppo lento"

Plussat: "Pieni kone mutta mukava"

Miinukset: "My suitcase was lost for 1,5 days."

Miinukset: "business class was empty and not able to upgrade at an affordable price"

Plussat: "Clean and well appointed plane, enough room to get comfortable, great on-time performance."
Miinukset: "Only coffee served over a 3-hour flight"

Plussat: "I was surprised with an amount of drinks and food provided.Everything was delicious, and we were very hungry so imagine our happy faces. The crew was professional in all ways.Flight was smooth and comfortable-applause for the pilots!"

Plussat: "It is misleading to review this as finnair flight. Not relevant"

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Plussat: "Plane was nice, new, every seat had an entertainment system. Crew was very nice and did their best to accommodate my needing a gluten free meal. *This was an Iberia plane, not an American Airlines plane."
Miinukset: "The Iberia web site, and web app were not functioning properly. I want able to save any of my personal information such as phone number or known traveler number. I was unable to select a gluten free meal prior to the flight since the web app and website were not working. I tried calleding Iberia customer support over 10 different times and was never able to speak with a representative. The customer support prior to the flight was non-existent."

Plussat: "The dinner tray was actually one of the best I ever had in a plane (except maybe for the bread). Flight was comfortable overall, I was just a little too hot, with no individual air vent."
Miinukset: "A little too hot, and no WI-FI. Other than that, great flight."

Miinukset: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."

Miinukset: "Flight was delayed for 4+ hours"

Miinukset: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"

Plussat: "Cops is always a good reason to flight"
Miinukset: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."

Plussat: "Nice and attentive crew."
Miinukset: "Seats not comfortable in premier economy."

Plussat: "All went right namely the seats but the luggage condition is the worst"
Miinukset: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"

Plussat: "Nothing !! Such a bullshit flight ever !!!"
Miinukset: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"

Plussat: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Miinukset: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"

Plussat: "The entertainment options were great."
Miinukset: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."

Plussat: "Had decent room space seats comfortable"
Miinukset: "My luggage could have arrived for a start"

Plussat: "On time, no hassle."

Plussat: "Crew was wonderful and welcoming!"

Plussat: "The cue lines per zone are the most brilliant idea!"
Miinukset: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."

Plussat: "The crew"
Miinukset: "Seats! They were too small!"

Plussat: "The crew was helpful and accommodating"
Miinukset: "The flight was delayed, missed connection, and lost baggage. Subpar."

Plussat: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."

Plussat: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."

Miinukset: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"

Plussat: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."

Plussat: "No extra charge for simple refreshments."

Plussat: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Miinukset: "Le capitain et l’aterrisage"

Plussat: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Miinukset: "Nothing"

Plussat: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Miinukset: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."

Plussat: "The staff was very nice and friendly"
Miinukset: "One hour delay without any information on embarking and another hour in the plane before departure"

Plussat: "Nothing"
Miinukset: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."

Plussat: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Miinukset: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"

Plussat: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"

Plussat: "Free snack and drinks. Good service."

Plussat: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"

Miinukset: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."

Plussat: "The crew, the service, the food and beverages"
Miinukset: "The 3 hours delay"

Plussat: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Miinukset: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."

Plussat: "Punctual, great food in Premium Economy, friendly crew."
Miinukset: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."

Plussat: "On time after latish start"
Miinukset: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"

Plussat: "Nice food Right in time Police and customs formalities easy"
Miinukset: "Poor comfort in business class No entertainment at all"

Plussat: "The hostesses were very kind and nice"

Plussat: "It was on time"
Miinukset: "Food was AWFUL! Better to serve nothing"

Miinukset: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."

Plussat: "Pretty decent"
Miinukset: "Not much"

Plussat: "Getting there on time despite delay"
Miinukset: "entertainment had very old media and no recent additions. Crew was not very organized"

Plussat: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Miinukset: "TV was too slow."

Plussat: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Miinukset: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."

Plussat: "Seats were comfortable with good recline. Food was good, but not excellent."
Miinukset: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."

Plussat: "The flight crew and flights itself were great."
Miinukset: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."

Plussat: "food was good, leg room was decent for economy"
Miinukset: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."

Plussat: "Movie selection was awesome! Food was good too."
Miinukset: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."

Plussat: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Miinukset: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."

Miinukset: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."

Miinukset: "Left a little late for no apparent reason."

Miinukset: "My entertainment system did not work for the whole 8 hours. Seats were uncomfortable. The lights above the seats broken."

Plussat: "The flight was pretty smooth considering it was a small plane."
Miinukset: "I did not appreciate having to give my hand luggage into the hold which meant that I did not have any money to purchase any drinks on the flights and I was also sitting next to an overweight man which made it very tight for space."

Plussat: "Row 3, loads of leg room, the filter coffee was excellent, just a really calm, well run flight"
Miinukset: "Seat prices were expensive and should really be free as if you are a family of 4, this will add well over £50 to your flight costs."

Plussat: "Entertainment was good."
Miinukset: "The crew was horrible. They walked through the aisles with no regard for passengers seated in the aisles. No food over a 9 hr transatlantic flight. This was not explained in the ticket. This was absolutely absurd. I have never experienced that before"

Plussat: "Nothing"
Miinukset: "Everything from checking in where I asked for an aisle seat and was informed that I was given an aisle seat just to find that I was given a middle seat on both legs even though I had checked in for the second leg of the trip. Added to which my luggage is now missing"

Miinukset: "I missed my connection in Dusseldorf because none of the 12passport gates worked. Two border agents tried to handle the crowd, but I arrived at the gate 1 minute after flight close. Neither the agents at the gate nor at the transfer desk were willing to help me get to Manchester. Never fly EW again."

Plussat: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean. Ohh and the y didn’t loose my luggage (as I was travelling through connections, I was worried bit)."
Miinukset: "No food or drink is included in the price, narrow seats, delayed flight. We were already seated when it turned out the departure will be delayed by 30 mins. No toilet use during this time...."

Plussat: "The crew was fine and boarding was efficient."
Miinukset: "We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00."

Miinukset: "Boarding took ages. And there were no announcements telling passengers what was causing the delay."

Plussat: "The flight was quick and they waited for our flight from JFK, which had been delayed and arrived and hour later than scheduled."

Plussat: "The crew was welcoming and friendly. The choice of movies was awesome."
Miinukset: "The seat i was in had many stains on it and there was garbage under my seat. Someone needs to clean better... Also, need to look at passengers more closely as at least 2 still had cell phones on at take off"

Miinukset: "More legroom. And not having to pay for a simple glass of water."

Miinukset: "Flight was cancelled, difficult rebooking."

Plussat: "I’ve flown with various airlines and must say that I was very impressed with this crew. I guess it was because they all were young and didn’t füdisplay burnout as so many other flight attendants show when dealing with their customers."
Miinukset: "On both flights the control forty didn’t work."

Plussat: "Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful."
Miinukset: "Information"

Plussat: "Good view with the high winged propeller plane"
Miinukset: "Small overhead storage"

Plussat: "Quick efficient boarding - on time."
Miinukset: "Not terribly comfortable seats but for short haul flights, just fine."

Plussat: "Friendly and attentive crew."
Miinukset: "There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass."

Plussat: "Staff super friendly. Comfortable sears. Food very good."

Miinukset: "The flight was delayed and we could not check in online from home."

Plussat: "If I can give this airline negative stars, I would."
Miinukset: "Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process."

Plussat: "Nothing"
Miinukset: "Timing Food Service Entertainment"

Plussat: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, frequent beverage and snack offerings, and a nice selection of entertainment at the seat."
Miinukset: "Vegetarian hot meal option was a little strange, but not terrible."

Plussat: "We had one of the more legroom seats so that was nice"
Miinukset: "Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on."

Miinukset: "The seats are broken and the crew treats the passengers like they do not matter."

Plussat: "Staff at the airport (ticket counter and check-in) were very polite."
Miinukset: "The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers."

Plussat: "Flight was on time!"
Miinukset: "The security in Düsseldorf for American citizen was very nusty. They stop everywhere ask allot of non sense questions and check your bags twice! That was a real torture for no reason!"

Miinukset: "Flight was cancelled; waited in the Rome airport for over 8 hours waiting for assistance and for a new flight for tomorrow and then another 2 hours we had to wait for a shuttle to take us to the hotel. By far worst airport/airline experience by far. Will never book with Austrian/Eurowings ever again."

Miinukset: "The entire process to get on a bus to go to flight was delayed by over 15 minutes so the ticket agent could fix one person's flight. There were over 40 people waiting to board the bus. Terrible."

Plussat: "Once we were all aboard the completely booked out flight, it didn’t take long to take off. The captain apologised for the delay and kept us up to date with our progress during the short flight. Staff were efficient and friendly."
Miinukset: "Lack of communication at the boarding gate. It wouldn’t take much to let people know the reason for the delay. And, while I understand that it isn’t possible to cater for all allergies on a short flight, there are enough people with food intolerances to have a few options other than wheat based snacks."

Plussat: "For a short flight, the trip was fine. No delays were experienced."
Miinukset: "The security line at Tegel airport was long. It took over 30 minutes get to the security scanner."

Plussat: "RUINED OUR TRIP"
Miinukset: "LUFTHANSA IS TERRIBLE"

Miinukset: "Flight was cancelled--no crew!"

Plussat: "N/A"
Miinukset: "Flight members were very rude, one didn't smile once. She also yelled at me when I was standing in an empty row stretching and waiting for the bathroom. She told me I was not allowed to stand up, even though I was in no one's way and we we're free to move about the cabin. Horribly rude during drink and food service as well."

Plussat: "Dass es ein ein Sandvich und nicht nur Kekse gab"
Miinukset: "Die Verspätung und die fehlenden Sitze für die, im übrigen nicht annoncierte, Wartezeit, sowie das nicht sehr gut geleitete Einsteigen (zu langer Stau im Rüssel)"

Miinukset: "Y in Geneva without clothes or meds. SwissPort at GVA doesn’t Java a clue."

Miinukset: "Long walk plus bus ride to plane in windy and chilly weather with slight drizzle."

Miinukset: "- the flight was delayed by approx. 30 mins (though this delay was not entirely unwelcome as my previous flight was delayed too so in order to make the connection safely, the delay was ironically useful)"

Plussat: "We missed this flight, so there was really nothing to like. However, the lady at the Swiss help desk was extremely kind and helpful in finding us an alternate flight."
Miinukset: "When I booked the itinerary clearly stated that this would be a Swiss Air flight. We were confused when they did not give us our boarding passing for our connecting flight at our original departure desk, and were told we would receive the boarding passes at the gate in Zurich. I never received any notice about his being a Eurowings flight or instructions to check in online. Our incoming flight to Zurich was delayed at least a half hour and it took us a while to get to the gate for our connecting flight. When we arrived, the gate had just been closed and we were told we were not even on the ledger. We were told we would have needed to get our boarding passes at the Swiss Sor desk and required prior check in to be on the passenger list. We were also very confused about the fact that this was a eurowings fight even though our booking indicated Swiss. This has never happened to us before. We would have needed additional instructions for prior check in, and had we been on the passenger list perhaps the plane would have waited for us."

Miinukset: "Buses didn't fit all people after landing."

Plussat: "Comfortable and enjoyable."

Miinukset: "EW lost my suitcase in transit in Duesseldorf. Suitcase arrived in Berlin on next flight but then didn't get delivered until 24+ hours later. Hard to reach both EW and delivery service. Due to the delay and further travel plans the next day, I had to buy new clothes in Berlin to have something to wear."

Plussat: "Eurowings employees overall were friendly, helpful and polite. Language was not much of a barrier. Seats were fairly comfortable for their size. Boarding was smooth and efficient. Information given in-flight was nice. I loved the electronic flight path information available on the entertainment console. We did not purchase the entertainment, but it looked like selections were adequate."
Miinukset: "Food menu was not accurate. Items listed not available. Food prices were too high. $15 Euro for a reheated fish dinner and small beverage is ridiculous. Carry on bags were weighed. Very difficult to meet carryon weight when carrying necessary electronics and chargers along with prescriptions and the recommended change of clothes. Made the trip stressful. I am used to meeting carryon SIZE requirements but the weight requirement was extremely irritating and unexpected. I would not have been able to do a one bag carryon of my clothing with the weight restrictions. It essentially forces a passenger to check their bag ($65 minimum)."

Miinukset: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."

Miinukset: "More than 3 hours delay and this is a lot of times !!! Absolutely no matter what the relationship is about This company is disastrous !"

Plussat: "N/A"
Miinukset: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"

Plussat: "Service onboard was very efficient. Flight was short"
Miinukset: "Flight was delayed about 45 min due to aircraft late arrival. Our seats did not recline right behind emergency row."

Plussat: "Overall good experience, flight was short and painless"
Miinukset: "Flight borded late and at a different gate"

Plussat: "Nothing"
Miinukset: "Never made it due to prior cancellation and no back up plan"

Plussat: "They rebooked me to a new airline to get to my destination."
Miinukset: "Multiple gate changes then flight was delayed 10mins, 40mins, then for an hour. No attendant ever came to the gate until the last minute. I had to be rebooked on a different airline."

Plussat: "I honestly can't think of one thing. At the end of the flight we made our destination."
Miinukset: "Seats are so small. The attendants were so awful. Upgrade to economy comfort. Just do it. Don't even blink at the cost. Best money I ever spent for return flight."

Plussat: "The entertainment was actually great. Literally everything else was terrible."
Miinukset: "It was the most uncomfortable flight ever. No water served and no refreshments served at all on the 9 hr flight."

Plussat: "Smooth plane ride"
Miinukset: "Friendly staff on plane"

Plussat: "no"
Miinukset: "more attention by crew, were not very friendly and did their best to ignore you"

Plussat: "Crew was good."
Miinukset: "Better if they give at least snacks and drinks. Other airlines give you food. Luggage was way expensive 90$ per person? Too much. Other airlines they only charge 60$."

Plussat: "We didn’t get to Paris because our first two flights were delayed and our third connecting flights left 30 minutes early. I’m beyond disappointed with the services provided. We tried to book an additional flight to make our trip and that flight was cancelled as well. We are beyond upset of moneylost"
Miinukset: "Help your customers when they are stranded!!!!"

Miinukset: "We didn't prepay for the flight meals, but that meant that if we wanted literally anything, a water/coffee/etc it was extra and had to be ordered from our touchscreen, even if a crew member was outside our row with the beverage cart serving other passengers, so it's not just paying for a meal."

Plussat: "Direct flight home, ended up on an emptier 11hr flight and had entire row to myself. We didn’t crash so that’s a plus."
Miinukset: "If you want excellent customer service buy the meals. If not you’re pretty much on your own. 11hr flight and I wasn’t even offered water."

Plussat: "Had my own row"
Miinukset: "Boarding process in English and a little more organized"

Plussat: "For the price range it’s a very good option. Not flying beds but comfortable enough for a transatlantic flight."

Plussat: "One of the crew members offered to help with my bag since he said we had to stow it above us. I was in the seat near the bathrooms so there wasnt a location to store my personal bag under as in other seats (normally I keep my personal bag with me under the seat in front of me.)"
Miinukset: "Was not offered water, tea, or food while those around me & even next to me in my aisle were being offered them! Was not until the end of the 8.5hr flight as the woman was at my aisle that I mustered up frustration to ask for water! Also got ELBOWED in the back of my HEAD by another passenger!"

Plussat: "Everyone was nice and the flight was smooth and restrooms were clean."
Miinukset: "I meant to write my Paris to Oslo review on the Oslo to LA review for what could be better. Like I mentioned the food was not good, please get rid of that white noodle coconut soup in a cup, there’s no way anyone likes it and more episodes on some of the shows like Friends"

Plussat: "Everyone was nice and the flight was good."
Miinukset: "The food choices. I got this rice noodle soup that was so gross. A lot of the items I wanted to purchase where out of stock. I wish you had more episodes on the shows for entertainment"

Miinukset: "We sat right by the kitchen galley. It was very noisy"

Plussat: "Disembarking from both front and back is nice and efficient. Wish more airlines did that."
Miinukset: "Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather."

Miinukset: "Unprofessional Crew, service, food"

Plussat: "Great staff, food and boarding. Your employees were very kind and helpful."
Miinukset: "The seats a VERY small."

Miinukset: "The plane was old. The seats were very uncomfortable. No entertainment at all."

Plussat: "Good value. Mostly new planes."
Miinukset: "For being new planes, they're already a bit dirty and run down."

Plussat: "I picked my seat out nd this time Norwegian kept layout of plane with what I paid for (they rarely do and often change place configuration without compensating for the change)"
Miinukset: "No a/c in airport terminal or plane. People were sweaty and it was disgusting. No announcements at all while waiting in airport to board plane which was delayed over an hour. Instead the staff was literally grabbing customers and pushing them into lines....I wasn't touched but I was watching and it was amazing that they could get away with what they did. Never handed out customs cards which led to excessive delays in customs. The Customs agents were actually bad mouthing the airline for their poor service."

Miinukset: "Arrived late, several toilets did not work and the plane was extremely old offering little comfort"

Plussat: "The smoothest flight that I ever had! Thank you Norwegian airlines."

Plussat: "Comfortable seats. Friendly crew"
Miinukset: "Skagan wrap was slimy and terrible"

Plussat: "I am 94 years old, and my daughter in law was able to get me a wheelchair while we were standing in line."
Miinukset: "inefficient movement of lines for check in. you needed more people checking the passengers in for their flights. and if you have bags, it is a nightmare as you have to go to a separate line to do so. did not pay $45 for an airline meal - seems outrageous to me."

Miinukset: "Narrow aisles. Disorganized queue when boarding. Flight delayed without giving any information about the delay"

Miinukset: "No food or drink Over $200 for 2 pieces of luggage"

Plussat: "The crew was friendly."
Miinukset: "They didn’t serve meals. You could order snacks but they ran out of almost everything two hours into our twelve hour flight."

Plussat: "Plane didn't crash"
Miinukset: "Rip you off making u check in 15 lb luggage for $65 per piece After that it aint no budget. Stay away from Norwegian. Maybe they sail better..."

Plussat: "The entertainment system was pretty good."
Miinukset: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less."

Plussat: "The air quality in the plane was great."
Miinukset: "There wasn’t enough snack options offered for purchase."

Plussat: "The cost of the ticket was perfect, very affordable. I didn’t have a meal included, but was surprised that I was never even offered water worth the other passengers as attendants went down the aisle. I was completely looked over."
Miinukset: "I was VERY surprised to witness such unfriendly, mannered attendants. No smiles. No excuse mes or sorry when bumping in to someone or needing to get by. I felt like I would’ve put them out too much to ask for ANYTHING."

Miinukset: "We were diverted to Dulles because of weather, which is no one' fault, of course. We were assured on the flight that there would be buses ready to take us to New York or accommodation for us if the roads were too dangerous. We went through immigration and were greeted by a resounding silence on the part of Norwegian. No representative, no message, no announcement, no luggage, which we STILL have not received a week later. All efforts to get in touch with Norwegian were fruitless. Never, never, never will I give them my business again."

Plussat: "The 787 Aircraft was nice."
Miinukset: "3+ hours of delay on a 6 hour flight isn't acceptable (DY7148 from Boston to LGW on Jan 7 2018). After late arrival of the aircraft, "weather" caused a 1 hour delay in boarding and another hour of delay for loading bags. The only "weather" in Boston was "cold" (aka winter). Perhaps they'd have to cancel the flight if someone saw a snowflake."

Plussat: "The crew was nice and good movies to watch on the flight,"
Miinukset: "Flight was late upon arrival, then they boarded the plane and we where stuck on the tramac for almost 3hrs with no a/c. Then the plane was un-boarded due to technical difficulty. We where told to wonder the airport till further notice. But there was no notice, I had to look online to see that the flight had then been cancelled after a 5hr delay. The 5hr delay then turned into being stuck in Bangkok for the night to catch the next flight out at 1am. they fixed the plane. But then while on the plane it was time for food service, except the flight attendant skipped me and my passenger and we where told we didn't order food so there was none for us, when on a 11hr flight do you have to pre book food? When I booked my ticket online I was never given an option to "book food" not to mention she didn't even want to give us juice or a drink, she went straight by us. Was not happy. It was honestly a terrible experience flying Norwegian Air."

Plussat: "Great leg room considering it's a short flight."
Miinukset: "Rude staff."

Plussat: "Good staff. Clean aircraft."
Miinukset: "austerity style seats with a stick for an armrest."

Plussat: "Pricing was the best!"
Miinukset: "I would pay more for 1.) Better Food 2.) Friendlier staff... staff is untrained and not really very welcoming. They treat you like you are in their way! 3.) Better seats. Seats aren't bad but not super comfortable for long flight. BA and Virgin used to be great but they are both dropping off. Norwegian is a far better deal but it might see more business if it works on the above."

Plussat: "The flight was on a nice modern 767, clean and I was lucky as a tall person I had no one next to me. So I was relatively comfortable. Tickets for a flight from London to JFK were very cheap. USB port to keep phone charged was nice, but whats the point with no WiFi available?"
Miinukset: "I felt this was a bait and switch offer. Cheap price offered, but no checked in baggage included nor any food and drinks or snacks. NOTHING. Flight attendants basically ignore you the whole flight unless you purchase on the flight or in advance. Very poor choice of movies, all old movies. And no WiFi whatsoever. All of these are major inclusions on trans-Atlantic flights, and were not visible when purchasing this flight. I thought it sounded too good to be true. To be honest, if this were all included up front, I couldve brought on-board food and drink for the flight. I dont like being nickel and dimed on everything. Charging over $50 for a checked in bag is ridiculous. At least if it were for $25 like every other flight, I wouldnt of minded."

Plussat: "Its more like an upgraded premium. There is lots of space. Decent value for money."
Miinukset: "Seat does not recline enough to get a good sleep. Food just OK. Entertainment choice very limited. Mainly old movies that have not changed in the past three months."

Plussat: "The bulkhead seats were great. Lots of room. Would love to come home with those"
Miinukset: "The boarding process was a bit helper skeleton. Really could not understand the woman announcing"

Plussat: "We like the automated self-check in for checked bags so you don't have to stand in long check in lines when you already have a boarding pass. we also like that the boarding process is fast and uncomplicated. Often planes are boarded from both ends."
Miinukset: "Norwegian charges for everything food related including coffee, so I didn't have anything ( and gave a neutral rating on that item)"

Plussat: "The Dreamliner is excellent. Everything is new. I surprisingly enjoyed the games available in the personal entertainment screen."
Miinukset: "For an 11-hour flight, I was surprised that pillows and blankets were not offered--especially since the AC was blasting out cold air. I was freezing throughout the entire flight and ended up getting a cold that I'm still recovering from. The only other issue I had was the lack of variety in movies and tv shows. Most were obscure movies and shows that I had never heard of. More recent/relevant options would be appreciated."

Plussat: "The 787 is a great plane to be on for long trips. It is comfortable and high tech. Checkin kiosks are easy to use and the app makes checking the details easy."

Plussat: "It was late due to some problem with the plane that required additional paperwork and they did not inform us very well anout it. Food is confusing. We got little half cups for tea that we didn't realize were our tea cups."
Miinukset: "It was late. Better communication would help."

Plussat: "Someone in the boarding area called this airline "cheap and cheerful" but that doesn't convey the fact that it's the 787 Boeing plane with roomy seats. And the flight attendants--of which there are many--are cheerful!"

Plussat: "This flight was so much better than Economy for not much more money. We had plenty of room, footrests, reclining seats, and complementary blankets, food, and drinks. I really applaud Norwegian for making international travel bearable. The staff was very nice and helpful. I would definitely fly Norwegian again."
Miinukset: "It's nice to get free meals, although they are the dreadful TV dinners of the airline past. However, the bar is now so low that we are grateful for them. Boarding was chaotic and crowded. The flight was delayed two hours. Access to the premier lounges was a wonderful perk. We were able to relax and charge our devices away from the crowded airport terminal main area. Why random people were singled out for extra security checks, when we had already gone through the main security check, was a mystery no one bothered to explain. It really delayed the boarding process."

Plussat: "Great price. Non stop service. Top of the line aircraft. Overall amazing value."
Miinukset: "There was nothing that I didn't like."

Miinukset: "they do not even serve you water, when I asked for water they asked me to pay, it is not low cost Airline, very unfriendly staff, I will never fly it again. the staff border line rudeness and have attitude issue. 11 hours of flight in unfriendly airline, fod is served if you order it and allowed two cup of coffee and one softwdring."

Miinukset: "Boarding did not start until 9:50am which is when we were supposed to be taking off."

Plussat: "Seats were comfortable"
Miinukset: "Flight was late."

Plussat: "Crew was polite and accommodating. Seat were comfy and they inflight movie selection was pretty awesome."
Miinukset: "i loved everything!"