Etsi halvat lennot reitille Kaakkois-Eurooppa $[7232-Helsinkiin

Miinukset: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"

Miinukset: "They changed my seat at the gate, will be filing a claim to Turkish airlines."

Plussat: "The food and service were pretty good. The entertainment was good, and the crew very helpful."
Miinukset: "The boarding process was terrible. We were checked out and processed 7 times! The questions we were asked were so ridiculous that at some point I started laughing. The official wanted to see my itinerary since I left the US, and all if the places I had visited! (That was a month after the start of my trip since I was on my way back from my vacation). The seats are made for people who are 5 feet tall and skinny. The airport was so busy that we had to Wait inside the plain for over an hour because there was (taxiing traffic) and could not get on the take off Lane."

Plussat: "Crew was very good."
Miinukset: "I wasn’t able to get a simple luggage name tag after asking several staff employees. That’s crazy."

Plussat: "Good service and timely departure"
Miinukset: "Ability to choose seats before trave and requested that during bookingl. During the check-in process no attempt was made accommodate my request."

Plussat: "Food"
Miinukset: "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"

Miinukset: "The food"

Plussat: "Comfortable seats, good food"
Miinukset: "Nothing"

Plussat: "Beautiful and clean plane. Great service. Excellent seats that become beds with sheets and full pillows and warm covers. The food selection is great and tasty."
Miinukset: "Nothing to complain about"

Miinukset: "I could not use my ticket I was trying to extension date but customer services terrible"

Plussat: "The food, seevice, amenities and cleanliness were the best I have seen in economy class."

Plussat: "Okay"
Miinukset: "Pilot needs to learn how to land"

Plussat: "Flight attendants were friendly and made the experience more pleasurable. Food was alright, however could have been better."
Miinukset: "Delay in departure."

Miinukset: "they cancelled the flight 1882 3 days in a row without any clear explanation which is unacceptable. I had to spend many hours in a line each day to rearrange my flight."

Plussat: "Excellent service. Food and other amenities were excellent"
Miinukset: "Nothing"

Plussat: "Free drinks and movies"
Miinukset: "Food wasn't great, wouldve rather better snacks than food that wasnt good. Pilot volume - I would listen to a movie at say level 3 and the pilot would come over the radio at like volume level of 7 or 8. Not helpful."

Miinukset: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"

Plussat: "I like the food in the air craft it was good, but the crew seemed not wanting to speak inglish The are more willing to serve turkish speakers, They were not even able to solve seat problem. that I and my next seat guy decided to solve the issue by offering our seats to them so that they can sit together, the crew spoke poor english and we were held up by that seat problem, ask that crew member they will tell you what happend, After we gave up our saets to random girls who were also angry about turkish airline, we were able to take off for nairobi And yes the coffee store by the cafe nero and nearly all business refused to give us a wifi And turkish airport offers wifi to only those who have a turkish phone number that is so very low Shame on turkish airline for treating us the give us a free rides we are their bussiness and we will make sure that we stop giving our bussness It looks like they took their customers for granted and we will just tollered it but I will not and many people whom I know will not It is simply desaster... 0% service from the time you come to the airport untill boading time I had to ask about 5 deffrent men to tell me if where I was terminal. One but none of them know what i was saying And at the time my flight was sopposed leave 7:50 so I was freaking out And no one helping at that crtical moment I finaly got the delay flight info after running somany times up and down the road"

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "Crew needs to be more attentive and polite. One of the crew member passed me with out asking what to drink I waited until she comes back to tell her I didn't get a drink you just passed me she said ok what do you want . It took me by surprise her rudeness was un expected there was no apologies at all. This iwas my first time to fly with Turkish Airline. It is sad that just one member can influence the overall perception of the flight experience !!!!!"
Miinukset: "I hope this young lady get the proper training to be polite for your upcoming flights!!!!"

Plussat: "Good service and perfect entertainment"

Plussat: "They accommodated my service dog even without being in the system.They are always very nice and look after me perfectly!I was super late for boarding on the way from NYC and they helped me out!"
Miinukset: "I called the Customer service to let them know I have a service dog and she wasn't in the system neither the way to Hungary or back!I had a little trouble because of that!I asked to sit at the isle for the same reason and they gave me a seat and then moved me because they said I cannot sit there with a dog.They wanted to give me a middle seat but fortunately a nice girl swapped with me for the Isle seat!"

Plussat: "The planes I flew in were very clean, comfortable and in great condition. I enjoy the seat space and comfort, good entertainment options with great quality entertainment system. The meals were also decent and we were even fed sandwiches on a short flight."

Plussat: "Fantastic airline crew, actually good food and plenty of beverages offered, really nice complimentary amenities like pillow, blanket and toiletries bag."

Plussat: "Crew and entertainment were excellent"
Miinukset: "Seat assignments I made on line got changed."

Plussat: "comfortable seats space for legs"

Plussat: "Took Turkish Airline from New Delhi to San Francisco. The flight is at 6:55am from New Delhi, so a little early start - but the connection in Istanbul is excellently timed. The aircrafts were 777-300ER on both legs, and rather new. The entertainment is great and the TV screens are 11inches. Could not complain at all. Food is fine, standard fare, and there are some snacks available through entire flight. Istanbul is a reasonable airport for a short connection. Turkish allows 2 bags of 50lbs free - yet another reason to take it along with the reasonable fares."
Miinukset: "The luggage delivery at SFO took forever! The flight landed at 4:36pm and I got my luggage at 5:40pm. This is something I have noticed on Turkish Airlines multiple times. They really need to work on their luggage workflow."

Plussat: "Beautiful jet. Fine pilots. Wonderful flight. The flight crew were great. Thank you team Trurkish airlines for a safe and memorable flight. God bless everyone! Christos"

Plussat: "Great service and food onboard."
Miinukset: "4 flights with turkish air. All used silly buses upon arrival/departure. Also had fo reschedule a flight due to geece air strike that caused TA to cancel my flighf 24 hours in advance. Never recvd a txt, email or call from them. BOO. Had to go to airport to change resvtn as they werent answering resvtns phone. Booo"

Plussat: "Food, kit with slippers etc, movie choices, food"
Miinukset: "Nothing"

Plussat: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Miinukset: "Nothing at all"

Plussat: "Comfort, service, entertaiment features and food."

Plussat: "Very comfortable. The best flight i ever had."
Miinukset: "There was a problem with conecting the headphones. The chicken dish wasnt good."

Plussat: "The crew is wonderful, the food is very good for airline, and the flight was on time"
Miinukset: "Boarding a bit chaotic"

Miinukset: "Transfer to terminal was by bus from out on tarmac."

Plussat: "Enjoyed the flight, airports, service."

Miinukset: "עיכוב"

Plussat: "Crew was helpful."
Miinukset: "No entertainment"

Plussat: "The crew was good"
Miinukset: "The bording wasn't good"

Miinukset: "Tough landing and strange turbulence"

Plussat: "The flight out of JFK was late. I was seated way in the back. If the steward had not thought to offer me an empty seat way up in the front, I would not have made my connecting flight."
Miinukset: "my seat back did not recline."

Miinukset: "Failed to offer me newspaer upon boarding....passed our seat flying with cart full of papers!"

Miinukset: "Thessaloniki airport needs an upgrade badly"

Plussat: "Turkish Delight, food, seating that had leg room for my husbands long legs (we arranged our seats well in advance of the flight) ."
Miinukset: "Was hot before taking off then had cold air blowing directly on my neck. For most of the trip it was comfortable."

Plussat: "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."

Plussat: "emergency row had plenty of leg room."
Miinukset: "don't recall getting an email reminder to check in ahead of time, so did when i arrived at airport... i guess this resulted in the emergency row seating, which, while having plenty of leg room, apparently is the least important when it comes to service. overlooked several times, my peers and i in the row had no food choices, and were given what was leftover, often lukewarm."

Plussat: "Generally speaking I love Turkish Airlines, my only concern was the tiny and shaky tables."
Miinukset: "The personal tables were tiny and could hardly hold the trays. I didn't have any drink with my food as I was afraid it would spill."

Miinukset: "Boarding need to more organized."

Plussat: "Friendly Staff Good Food On Time"

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Miinukset: "There was a dilay"

Plussat: "The crew were friendly enough and willing to serve."
Miinukset: "The seat could have been thicker and softer for greater comfort--instead, it was thin and flimsy. There should also be greater space/pitch between the rows of seats."

Plussat: "Amazing crew and service! They are the best!!"
Miinukset: "Amazing crew and service! They are the best!!"

Miinukset: "Luggage did not arrive."

Plussat: "Food was great and the crew were helpful."
Miinukset: "Seat could have been comfier!"

Plussat: "After i paid 37$ to reserve a Ileseat,i was seated on the window with two people next to me.i paid for that seat so i dont have to ask two sleeping people ,five times ,to let me go to the bathroom,do to a medical condition.needless to say it was embarrassing and very inconvinientfor me as well as t"

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Good crew unlike previous experience a few months ago"
Miinukset: "Food"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Outstanding service from the flight crew. The food was even good. The flight crew comes around constantly with drinks, food, and just extras and we were seated in economy. Plus, they acted like they were so happy to be able to serve us. What a great trip. Love Lufthansa!"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Clean"
Miinukset: "Freezing cold temperature Too small seats Food dropped on travel partner Poor choices of food and snacks Gone down since last time years ago"

Miinukset: "A little older aircraft and seat was very warned"

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "Space between the sits and movies"
Miinukset: "Food was not good and service even worse"

Plussat: "Diner"
Miinukset: "Was told that an upgrade to premium economy entitled us to lounge privileges. Were told by attendants that we had to pay an extra $35. each. We had $6.30 subs from potbelly."

Plussat: "Lufthansa service is better than any us carrier"
Miinukset: "They didn’t track my luggage Lost bag for two days"

Plussat: "Flight on time, good service, helpful staff. The plane wasn't too full and they invited us to find a better seat if we wished. There was a pretty long stretch of bad turbulence and the pilot talked to us to let us know what's going on and reassure us, which, as someone who freaks out in these situations, I really appreciate. There were a few good movies to choose from."

Miinukset: "See first comment."

Plussat: "flight was on time"
Miinukset: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."

Plussat: "Everything except that cookie!"
Miinukset: "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"

Plussat: "Great flight crew, inflight entertainment and food"
Miinukset: "Damaged bag...working with airline to get replacement"

Plussat: "On time flight with no problems"
Miinukset: "Uncomfortable seats so hard to sleep during flight"

Plussat: "On time, punctual and efficient. Just what I would expect from Lufthansa."
Miinukset: "This was a 747, but in economy they've configured it with newer 10 across rows like they do on the new Dreamliner, which I hate. These new seats are much narrower in width (not ideal, but fair enough, the airline wants to maximise capacity) and much harder to sit on for a long haul flight (much less ideal, after a couple hours, the seats were just plain uncomfortable, by the end of the flight really unbearable). The food (pasta) was not particularly good and not to the usual standard I expected for Lufthansa. Staff were efficient, but not particularly friendly. To be honest, I've had better flights in terms of comfort on the likes of Ryanair and Thomas Cook."

Plussat: "Fight attendants' courtesy"

Plussat: "Flight was on time both ends. Fed us twice with frequent drink service. Movie choices could have been better, but that is not why we fly. Easy on line check in. In Boston, the smoothest landing we have ever had. Just love Lufthansa. Highly recommend, this is the fourth time long haul with them."
Miinukset: "Would have liked better movies. Small point."

Miinukset: "bad weather, not your fault"

Miinukset: "My plane was non existent and put me on a time crunch for connecting flight."

Plussat: "THE FLIGHT LEFT ON TIME."
Miinukset: "LUGGAGE IS LOST. THE FOODS WAS NOT VERY GOOD."

Plussat: "0"
Miinukset: "Had to pay to check in one nag"

Plussat: "Moscow to Munich then Paris were good flights. When weather in Munich delayed our return take-off from Paris, the crew did their best to communicate. Upon arrival a Luft employee was at the gate to escort 11 of us to our connecting flight to Moscow. She took us to a special window for passport check, then our own train car to the other terminal. Bravo! Other airlines leave one to navigate alone. Thankyou Lufthansa. Food was decent on both flights in this day of many 'No food' local flights."
Miinukset: "Zip. All was good for these well seasoned travelers. We appreciate the extra attention."

Plussat: "No issues"

Miinukset: "Awful customer service once out of the airplane. It took 2 hours from landing to get our luggage. Just terrible. How many times can someone hear a generic announcement about luggage being here momentarily? This left a very poor impression of Lufthansa overall for me and everyone in my party."

Plussat: "Good staff, comfortable seat"
Miinukset: "The transfer from one Lufthansa flight to another"

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Miinukset: "I had problem with my ears - they were stopped and were hurting me badly. I approached first stewardess, she was very unpleasant and she told me that I had to go to the back of the plane, the one in the back of the plane was unpleasant too, she told me she was out of nose drops, did not offer me any additional assistance and told me I better consider not traveling if I have ear problem. Very poor service."

Plussat: "On board entertainment and it's equipment"
Miinukset: "Food was lousy. Worst I've experienced . Below par to airlines such as Singapore, Cathay or Japan airlines. Lufthansa food and crew is similar to air china now . Before this travel I used to enjoy flying with Lufthansa."

Plussat: "keep going"

Plussat: "The airline staff for Lufthansa were kind, courteous, and respectful! As mentioned, haven't flown in 30 years, let alone, never overseas, and I couldn't have had a better experience; especially being in economy seating! Would fly with Lufthansa again in a second, and recommended them to friends on Facebook!!"
Miinukset: "No complaints!"

Plussat: "Excellent service"
Miinukset: "Every thing is excellent"

Plussat: "The crew was very assertive, plenty of snacks and drinks, good food. Flight went on smooth and the captain lender splendidly. Seats were comfortable with plenty of leg space, entertainment had numerous choices. Would recommend to friends."
Miinukset: "Everything's was fine"

Plussat: "It was all together a pleasant trip."

Miinukset: "was a long run from gate to gate, barely made it."

Plussat: "the magazine selection prior to flight, bottle of water in front of each seat and crew were great, the pilot's landing was amazing! The seat in front of me had weird legs that made the room under the seat smaller than other seats around me. So you couldn't fit in the carryon fully under it as you could under the seat diagonally from me, however, this ended up being a huge plus since I could use the legs of this chair in front of me as stepping places to place my feet during flight. Since airline does not provide foot rest, it was great to have this to elevate the feet for a long flight. More considerations should be give to provide footrest or at least these kind of foot elevations."
Miinukset: "The dinner and breakfast were a bit disappointing, but not bad and not a deal breaker at all since the rest of the flight was wonderful. I noted comfort as ok, but that's applies to all airlines - the seats in economy and no footrest is very uncomfortable, but that's on all economy flights, so no deduction of points there. I do want to note that I needed a boarding pass at the gate and stood in line for quite a while (I was first in line) before I was even acknowledged by a lady who ended up helping me eventually. But she was so cranky! (there were 2 ladies - one busy helping the crew and putting around barrier - she was fine, the other with a head covering (putting this hear just to distinguish the ladies as one was doing a great job)- not sure what she was doing, but she plainly ignored me standing at the desk in front of her, I didn't say anything, just patiently waited until she acknowledged me, and then she printed the boarding pass for me, but she was way to cranky to be in the job that she is in - no need for that kind of attitude."

Plussat: "The flight was on-time!"
Miinukset: "The food was mediocre."

Plussat: "The flight attendants were very friendly and welcoming and eager to help. The flight was comfortable and had nice accommodations."
Miinukset: "The breakfast meal was a little different."

Plussat: "New airplane"
Miinukset: "The front seat has sharp edges at knee level. Wen the front passenger recline his seat it killed my knees."

Plussat: "very clean and nice cabin space"

Miinukset: "More space"

Plussat: "Organized"

Plussat: "Pretty roomy seats, food and drinks included in the price."
Miinukset: "30 minutes late at the take off, but appreciate captain’s comment that airport was busy at the time."

Miinukset: "No delays!!"

Plussat: "We didn’t crash."
Miinukset: "Everything else."

Miinukset: "Baggage was delayed!"

Plussat: "The staff especially the cabin crew were very professional and Courteous. The food was fantastic and served well."
Miinukset: "Being called to wait to board in a Que when we did not need to like Ryan Air"

Plussat: "Everything think was good! The pilot too strong"

Plussat: "Very good"

Miinukset: "See above"

Plussat: "Accurate times"
Miinukset: "Night travelling"

Plussat: "Same"
Miinukset: "Same"

Miinukset: "Never i formed that we need to paid for logage"

Miinukset: "I wasn't aware I was supposed to pay for my luggage"

Plussat: "Nothing"
Miinukset: "The staff member and very rude and racist it's sad to see this still happening"

Plussat: "Everything"
Miinukset: "Nothing"

Miinukset: "too many fussy babies crying and screaming."

Plussat: "short flight but managed to get some coffee/food, very helpful and polite crew as always"

Miinukset: "Cold on the plane"

Plussat: "Legroom Polite and attentive crew"
Miinukset: "Flight times No onboard entertainment"

Plussat: "Cada vez que viajo en AEGEANS, revibo un buen servicio... Tuve un problema con pequeños líquidos en carry on, y regresando al checking, me ayudaron , sin pagar extra y recibieron mi maleta de mano gratis y no sólo eso...me la chequear on como FRAGIL... El desayuno fue excelente...SPINACH PIE, YOGURT, JUICE..DRINKS..a comparación con el vuelo en otra aerolínea de una amiga...sólo crackers and drink.. GRACIAS AEGEANS AIRLINES. .!!"
Miinukset: "Buuu...no reparten más los riquísimos caramelos de Grecia.. OUZO CANDY'S. ..!!"

Plussat: "Efficient"

Miinukset: "1 hour delayed"

Plussat: "Very bad"
Miinukset: "All the team"

Miinukset: "A big delay."

Plussat: "Take off and landing"
Miinukset: "Could not get a juice or water ignored me. No movie option"

Miinukset: "Delay 1 hour and 20 minutes at departure"

Plussat: "Great experience"
Miinukset: "They should work on their airport staff a little."

Plussat: "Just great"

Plussat: "Efficiency"
Miinukset: "No negatives"

Miinukset: "Delays...."

Plussat: "Personnel were great"

Miinukset: "Was perfect"

Miinukset: "Only wish it was in a desent hour and not in the middle of the night"

Miinukset: "excessive cisa checks for my wife who is not an EU citizen"

Miinukset: "I would like if you call me and I tell you. 972-508935554"

Miinukset: "40 minute delay due to traffic at destination airport. Not Aegean's fault. Pilot kept us informed. Very nice job."

Miinukset: "I was surprised (like many other) that the ticket did not include any baggage. The cost for the baggage at the counter was more than double of the cost on the web site."

Plussat: "This was fine."

Plussat: "It was fine"
Miinukset: "Staff is rude. We are the paying customer"

Plussat: "Was ok."
Miinukset: "Delays due to ground traffic in Mykonos"

Miinukset: "Not being able to bring coffee purchased 200 feet from the gate on board was irritating"

Plussat: "Border and de boarding front and back of the plane"

Miinukset: "The staff in Athens airport, at the ticket desks, were disinterested, and actually rude. Bad impression."

Plussat: "Checking was managed efficiently and courtrously"
Miinukset: "Everything went smoothly"

Miinukset: "Need free wifi"

Plussat: "The same wonderful Greek hospitality you're love on a plane. Smooth passage through security, smooth boarding process, and alight atmosphere on board. American airlines should take notes."

Plussat: "Quick, straightforward, only a little late."
Miinukset: "The hot sweaty bus from gate to plane needs air conditioning."

Plussat: "Yes, very pleasant, I would fly again"

Plussat: "Short and sweet"

Plussat: "I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers."
Miinukset: "What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating."

Plussat: "The crew members were so sweet."
Miinukset: "Flight was late. I missed my connection."

Miinukset: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."

Plussat: "Friendly crew"
Miinukset: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."

Plussat: "Crew was polite and helpful"
Miinukset: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."

Plussat: "One crew member in the OTP-VIE flight that was great in service ."
Miinukset: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."

Miinukset: "Airport in Vienna was pretty disorganized. Several people from several flights had to be pulled out for additional screening that should have been done earlier. Passengers were confused and frustrated"

Plussat: "Nothing"
Miinukset: "Flight was not on time so I didn’t make the rest of the flights. And tbd new airline lost my luggage."

Plussat: "I had to pay 75 USD for 3.6 KG extra. Very annal"

Plussat: "Fligth attemdance atention"
Miinukset: "Delay in the departure (40 min)"

Plussat: "On time, nice breakfast"
Miinukset: "Not enough leg room, same as everyone"

Miinukset: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"

Plussat: "On time take off"

Plussat: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Miinukset: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"

Plussat: "This is always a pleasant airline to travel with."
Miinukset: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."

Miinukset: "Seats are very small. Plane was cramped. Snack was not very good. Need healthy options."

Plussat: "Crew was very friendly, food was decent and the boarding was a breeze."

Miinukset: "Food was ok. Flight was delayed."

Plussat: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Miinukset: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."

Plussat: "all good."
Miinukset: "austrian airlines female flight attendants have to wear ALL red. it seems a bit much."

Plussat: "Crew"
Miinukset: "Space between seats"

Miinukset: "Checked baggage very expensive."

Plussat: "Crew was great. Comfortable in terms of airline travel. Entertainment selection was spectacular given the long flights and the fact I was with three kids. Really pleased!"
Miinukset: "Food was ok, not great."

Miinukset: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."

Plussat: "Very friendly staff"
Miinukset: "All was well"

Plussat: "The flight was comfortable and very timely."
Miinukset: "Very little leg room."

Plussat: "thanks for the trip. all the way was fast and comfortable)"

Miinukset: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."

Miinukset: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "Boarding process quick and on time."
Miinukset: "no entertainment to rate."

Plussat: "Very organized airline. Friendly staff."

Miinukset: "Service"

Plussat: "Very well organozed"
Miinukset: "None"

Plussat: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."

Plussat: "People at the desk didn't know or don't wanna say much why we have no plane"
Miinukset: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"

Plussat: "snacks plus they had sparkling mineral water"

Plussat: "Flight was on time ,"

Miinukset: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."

Miinukset: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."

Miinukset: "Flight from Budapest to Vienna was too hot and the AC was not working properly."

Plussat: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Miinukset: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."

Miinukset: "Behavior of AA. We came with AA from Nica to Wien on time and AA did not allowed us to take plane to Zagreb. They changed to latter fly with CA. Shameful and inadmissible !"

Plussat: "Everything"

Plussat: "All"

Miinukset: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."

Plussat: "The food was very good! And the movies you could choose too."

Plussat: "The food was excellent and the business class layout was perfect."
Miinukset: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."

Miinukset: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."

Miinukset: "Plane rescheduled, left 55 minutes later than anticipated. I was already preparing for having my luggage lost."

Plussat: "The plane condition."
Miinukset: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Miinukset: "The touch screen did not work properly"

Miinukset: "Friendlier crews"

Plussat: "Everything perfect and arrive to destination on perfect time."
Miinukset: "All positive."

Miinukset: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Plussat: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Plussat: "Loved the smooth ride."
Miinukset: "Bathroom was pretty nasty"

Plussat: "Usual faultless KLM experience"
Miinukset: "Nothing."

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Miinukset: "Information on arrival time was not correct"

Plussat: "Boarding was quick and flight was calm"
Miinukset: "The coffe and breakfast."

Plussat: "The friendliness of the crew"

Plussat: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Miinukset: "Doesn't"

Plussat: "Pleasant flight"
Miinukset: "We were delayed & missed our connection"

Plussat: "Nothing!"
Miinukset: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Plussat: "Like the overall KLM experience"
Miinukset: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Plussat: "Just the cabin crew being nice"
Miinukset: "Punctuality KLM is always late"

Plussat: "Being fed was amazing and watching free TV was great!"
Miinukset: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Miinukset: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Plussat: "The crew was amazing and the food was great."
Miinukset: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Plussat: "Crew was nice and efficient"
Miinukset: "Economy seats don’t recline enough."

Miinukset: "Inflight was better than I expected. But needs upgrading air crafts."

Plussat: "The flight arrived a few minutes early."
Miinukset: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Plussat: "Crew was in a festive mood, the meal was unexpectedly delicious"
Miinukset: "Seats ok, but could be more comfy"

Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Plussat: "Very friendly onboard personnel - I really had kind of homy feeling."

Plussat: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Plussat: "The crew was efficient. Flight left on time. Food and wine served."
Miinukset: "No entertainment."

Plussat: "Nice flight ...was comfortable travel ...good food.Thanks"
Miinukset: "No such things"

Plussat: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Miinukset: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Plussat: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Miinukset: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Plussat: "Very friendly crew going out of way to assist in making trip comfortable"
Miinukset: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Plussat: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Miinukset: "there was no lounge close to our departure gate"

Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"

Miinukset: "Bit cramped for space"

Miinukset: "At some point the luggage was lost. here."

Plussat: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"

Plussat: "Flight was delayed for three hours and was a very stressful flight"
Miinukset: "Flight was not on time and got to destination very very late pier management of aircrafts"

Miinukset: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."

Miinukset: "old plane, tight and uncomfortable"

Plussat: "That we didn't crash"
Miinukset: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Plussat: "Flight attendants were friendly, but they only had limited resources to work with."
Miinukset: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."

Miinukset: "Did not get the luggage from connecting flight from Amsterdan to Basel"

Plussat: "Excellent service"
Miinukset: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."

Plussat: "It was very comfortable"
Miinukset: "The crew was great"

Plussat: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Miinukset: "Only 1 drinks round on a 3h flight."

Miinukset: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."

Plussat: "pleasant"
Miinukset: "Pleasant"