Great that the seat lies flat in premium economy… and the FinnAir staff on the leg from Fra-Phil was Stellar! every other detail was crap… logistics, online experience, food, boarding, airport experience was disgusting. If airports and flying gets any more painful, I will avoid flights.
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
It's my first time on Eurowings and it didn't meet the standards am used to from lufthansa.
Short time between flights. Most important things special for my age. I choose another liner but I going to stay with LUFtHANSA. Thank you.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Canceled the flight and rebooked without telling me
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
Thanks for the best service
My luggage never made it. :(
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Everything was great!"
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "Orderly sitting of economy class passengers"
Miinukset: "There were a couple of flight delays. Other that that, I love Lufthansa."
Miinukset: "Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!"
Miinukset: "The airline lost our bags!"
Plussat: "TSA in Philadelphia were very rude and aggressive. This is not Lufthansa's fault, but LH can at least pass on word that their passengers were hassled unnecessarily by TSA personnel."
Miinukset: "See above."
Plussat: "The crew was excellent"
Plussat: "Smooth flight."
Miinukset: "More leg room."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value."
Miinukset: "having to come back from vacation!!"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "Not entertainment at all"
Miinukset: "That you get out the plane using the steps and take a bus to the main airport.. and waiting for the wheelchair for half an hour"
Plussat: "The flight attendants were very attentive. It's clear they hire for people with high EQs."
Miinukset: "Not enough leg room. Media box under the seat in front of me so no room to put my carry on under the seat. Also, breakfast was skimpy. Some fruit and a muffin."
Miinukset: "seating is very cramped when the plane is full"
Plussat: "I liked the food and the election of entertainment. I’m"
Plussat: "Courteous staff, good in-flight entertainment, efficient boarding and deboarding, lots of space on the flight"
Plussat: "Upgraded seats from PHL to FRA, which was great. Had a lot of legroom. Very nice staff, comfortable flight"
Miinukset: "Very small legroom from Frankfurt to Budapest. When you are 5’11 it’s hard to fly . The prices i have to pay all the time to upgrade only because I am tall is out of control. It adds hundreds to my flight cost when the prices are already high."
Plussat: "Thanks for offering kosher!"
Miinukset: "Fish :("
Plussat: "It was clean and it was on time."
Plussat: "Very professional and nice crew. Clean and new planes."
Miinukset: "Flights are never on time, seats are extremely small and planes are very often full. Not enough storage for carry on."
Miinukset: "Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call."
Plussat: "Everything was great and comfortable. Good and helpful services on board and at gate. We received a sandwich, which actually was pretty good!"
Plussat: "On time arrival"
Miinukset: "Very hot on the plane, food mediocre, flight attendants could be friendlier"
Plussat: "The crew was very helpful, attentive, and friendly."
Miinukset: "The vegetarian (Lacto-Ovo) meal options were terrible, and the seats were fine, but not amazing."
Plussat: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Miinukset: "Late flights are never good."
Plussat: "Flight was uneventful, which is what you want!"
Plussat: "We were not cramped like US domestic flights. Bathrooms were kept cleaner."
Plussat: "General quality and competence."
Miinukset: "I find the seats in Economy rather uncomfortable (Premium Economy is way better, but too expensive for me)."
Plussat: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Miinukset: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
I thought the airplane was a bit small for the number of passengers.
NEVER book through Kayak. First they booked us on a flight that didn’t exist and after they fixed the problem, we had to leave a day later then expected. Then because we were booked under SAS, but outsourced to a United flight for our first connection (because SAS doesn’t fly to Cincinnati), we were told our bag couldn’t be routed to our final destination so when we arrived in Newark, we’d have to get our bag from baggage claim, re-check it, and get our new tickets for the rest of our flight. Of course this caused us to miss the connecting flight to Copenhagen, and once rebooked, we lost another 2 days of our trip and added an additional country/ stop to the journey. And finally on our flight from Belgium to Venice, my baggage was lost, causing us to cancel the remaining few days of our trip (we were supposed to be hiking and all of our gear was lost in that bag). Since we booked under Kayak, we were punted around from Kayak to SAS to United customer service reps, everyone passing the blame off on the next company. Kayak claims no responsibility and the airlines refer you back to Kayak. Probably would have had as much satisfaction by setting a pile of $5,000 on fire. What a honeymoon.
Crazy you’re even asking the question when the flight never happened!
On the way from Stockholm to Milan, our tickets indicated business class-but we were seated in regular seats, separated, and no one even tried to accommodate us. My wife has neck and low back conditions that she needs to have extra space but we were completely disregarded. This is unacceptable
SAS canceled flight the day before we were to head to Athens to catch our cruise ship. No warning whatsoever from Kayak or SAS. We only found out when we tried to check in and in red letters it said "Canceled". Kayak states they never received any message from SAS regarding this cancellation. SAS decided just to change our flights for the next day which was very unsatisfactory. NEVER AGAIN! Turkish Airlines is the way to go!
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "The movie section and food were very good"
Miinukset: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it."
Plussat: "Everything!!! Excellent service"
Miinukset: "Late departure. No roof during queuing for loading and rain..."
Plussat: "No problems. I was satisfied"
Miinukset: "We were late and my impression is that the crew is not well organized and costed the delay."
Miinukset: "We had to leave the airplane and board another one due to technical issues. This is the second time that that happens to me with SAS."
Plussat: "flight arrived on time"
Miinukset: "The food was poor, ventilation system in the cabin terrible. Smell from bathrooms during the whole flight, both ways. SAS lost our luggage and nobody seams to care about it. They know that there is a problem with luggage transfer on connecting flight, but don't bother to do anything about it. Customer service representative is not able to provide any information, doesn't even understand English well. Nobody answers the phone... At this point, we're still waiting for our bags"
Plussat: "Flight arrived on time. No issues."
Miinukset: "Standard flight - nothing special I wish they would have done a garbage run prior to landing."
Plussat: "The 2 gate agents were very helpful and nice, as well as the on-board flight attendants, all were very professional and did a good job for the most part."
Miinukset: "a few little things, nothing worth mentioning..."
Plussat: "The crew was great and the food as well"
Miinukset: "Boarding chaotic and Newark airport is very inconvenient. No signs to terminal B and the sky train with the compartment system is not very functional. I am tall person and sitting in the middle of the middle row was very inconvenient wilh not enough leg space."
Miinukset: "No food or even water"
Miinukset: "Flight delayed, had to take 2 other flights to get to the final destination. Arrived at 9pm instead of 2pm."
Miinukset: "I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet"
Miinukset: "Expensive rates on luggage"
Plussat: "Food, crew, overall comfort, movies"
Miinukset: "The plane was quite warm. We definitely could have used more water as well."
Plussat: "Convenience, timely procedures, comfortable seats, plenty tea or coffee"
Miinukset: "No Entertainment, no snacks included, only tea and coffee"
Miinukset: "Service was poor and seats were uncomfortable. There were only 4 flight attendants for the entire flight. It took over an hour for our food to be served after we received our drinks. The food was not good at all. The movie options were not the best either. Also, it was so hot during the entire flight especially once we landed and taxied for 30 minutes. I flew SAS to Europe and really enjoyed my flight but this experience makes me never want to fly SAS again!"
Plussat: "Only that it was the shorter part of the trip."
Miinukset: "Seat was tight and did not recline at all. Back was killing me. Flight attendants came across as rude the way they spoke to the people. No entertainment at all. Not even water was offered."
Miinukset: "The flight was good but it seemed like the heat was on instead of the a/c. besides that it was fine."
Plussat: "Boarding was easy, I'm a Star Alliance Gold member so was able to get on board first. There were significant delays leaving Dulles and our connection was tight, but SAS held the flight so I give them props for that."
Miinukset: "The crew was grumpy and unhelpful, but I can usually overlook that. What really got me was this: YOU HAVE TO PAY FOR BEER & WINE ON THIS INTERNATIONAL FLIGHT! Never in my 25 years of international travel have I seen this from a mainstream carrier. For this fact alone, I will never fly this airline again. You also have to pay to pick your seats in advance."
Plussat: "Just everything. On time, good service, relaxing flight. What else...?"
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Plussat: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Miinukset: "Flight arrived on time."
Miinukset: "The SFO crew was not helpful at all. Upon check-in, the SFO to Copenhagen leg of the flight was 2.5 hours delayed. When I expressed concern to the SFO ground crew, they said "You'll be taken care of in Copenhagen" in a very dismissive manner. I noted that we would miss our connecting flight (Copenhagen to LHR) and that there wouldn't be another direct flight that day. The SFO crew member told me that I was wrong that there was another flight available (a 4:30 pm flight). I told her that that flight wasn't on the SAS website and she told me that I didn't know what I was talking about in a rude manner. When I arrived in Copenhagen, the ground crew informed me that there was not a 4:30 pm flight and there never was. To get to London, I had to be fly first to Frankfurt then to London on another airline. Overall, this delay cost me over 6 hours. Utterly unacceptable and will never fly SAS again."
Miinukset: "Mostly junk food"
Plussat: "Smooth flight, friendly crew, food was excellent."
Miinukset: "Seats very cramped"
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Plussat: "Friendly and helpful staff."
Miinukset: "Narrow seats."
Plussat: "I liked the movie quality and overall order of the stuff and the flight."
Miinukset: "Since when do I have to pay for wine? :( Also, too few movie choices."
Plussat: "Service, etc."
Miinukset: "Boarding... the first 20 or so rows were called then "All remaining passengers..." causing considerable pushing, etc. MUST board by sections, etc..."
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "Was able to selct my seat"
Miinukset: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"
Plussat: "Being on time"
Miinukset: "Jetlag from the previous flight, please do something about it, just kidding..."
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "Best movie selection, comfy seats, arrived earlier than scheduked"
Miinukset: "Flight attendants were not very friendly, pilot was hard to understand"
Plussat: "Introduce meals even to economy class"
Miinukset: "Not much talk from captain about local weather and time."
Plussat: "The entertainment module is great!"
Miinukset: "I had the same seat as I originally chose, but my husband's seat was changed without any consent and he had to change from the isle seat to the middle seat. Due to this, he could not sleep at all in 8-hour flight. I bought the ticket well in advance and chose the seats, and that was all in vain. I have no idea why it happened, and we are very disappointed."
Plussat: "The food is great, the flight attendants are great, and the flight is comfortable."
Miinukset: "There is little legroom unless you are in first class."
Plussat: "Everything went as planned, good terminal for connecting flights"
The entertainment was nonexistent, no food, not very comfortable
Stefan stewart was excellent, helping with my food & drink needs,thank you.
Air France lost my luggage again Its the second time in a week
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
Plussat: "I loved the different features on the screen and the excellent. Customer service on this flights"
Miinukset: "The space on the seat."
Plussat: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Miinukset: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Miinukset: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Plussat: "The crew was perfect"
Miinukset: "No wi fi on the plane."
Miinukset: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Miinukset: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Miinukset: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Miinukset: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Plussat: "All went right namely the seats but the luggage condition is the worst"
Miinukset: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Plussat: "The whole crew is so kind"
Miinukset: "Delta made my whole first flying experience the best."
Plussat: "The schedule and timing"
Miinukset: "The airport, some of the crew, the aircraft seats, the entertainment system"
Miinukset: "We had a short delay"
Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Miinukset: "There was no entertainment and the food could be better"
Plussat: "Food and wine. Entertainment."
Miinukset: "Sat closer to water closet. Maybe more air freshener in there."
Plussat: "Crew was awesome!!"
Miinukset: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Plussat: "Great seat. Comfortable. Quick boarding."
Miinukset: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Miinukset: "They lost my luggage :("
Plussat: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Plussat: "Didn’t like the sandwich offered"
Miinukset: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Plussat: "The Air France service was ok. Got me to my destination on time and alive."
Miinukset: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Plussat: "Flight crew, pilot,food and entertainment options were great"
Miinukset: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Miinukset: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Plussat: "The crew worked hard, but the food was below the French standards."
Miinukset: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Plussat: "More experienced, professional crew, better food and service."
Miinukset: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Plussat: "If the flight would have leave in time we would receive our luggage in time"
Plussat: "I like the service. They caring and give snacks, comfort and overall"
Miinukset: "None. I like everything"
Miinukset: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Miinukset: "Flight cancelled because of weather"
Plussat: "Only the cabin crew was good."
Miinukset: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Miinukset: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Plussat: "It was on time and the crew was good"
Miinukset: "The food wasnt upto the mark"
Plussat: "The check in process was much better in the CFG airport than SFO. Very organized."
Miinukset: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Plussat: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Miinukset: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Plussat: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Miinukset: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Miinukset: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Plussat: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Miinukset: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Plussat: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Miinukset: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."
Plussat: "Loved the movie selection and the food was good too."
Miinukset: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Miinukset: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Plussat: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Miinukset: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
There is no food without paying $. Only soft drinks are included in your fare.
Plussat: "Crew was nice, space was tight."
Miinukset: "Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like."
Plussat: "Crew was friendly and helpful. I got some sleep on this red eye flight, surprisingly."
Plussat: "Nice crew"
Miinukset: "Seats are so uncomfortable"
Miinukset: "Seat comfort"
Plussat: "smooth boarding, comfortable, smooth flight, friendly crew, clean bathroom"
Plussat: "Friendly crew, clean aircraft"
Miinukset: "The food... tasted liked reheated frozen food."
Plussat: "Courteous crew. Flight was on time."
Plussat: "Kind crew and comfortable seats in the exit row"
Miinukset: "No snacks"
Miinukset: "Delay in Philadelphia affected this score"
Miinukset: "Boarding at KEF needs to be more organized."
Plussat: "On time. Luggage arrived to destination."
Miinukset: "Justfly ticket said the check-in bag was free but the airlines didn’t honor it and had to pay at the airport."
Plussat: "Very accommodating to me when I was flying solo with my 15 mo. old."
Miinukset: "I will never fly Icelandair anymore because they don’t provide any free meal for passengers. Even the expensive meal l paid for, taste horrible. I’ve never seen anything like that. Giving meals or snacks are part of passengers comfort."
Miinukset: "Tried to reschedule flight just a few days later because of a friend's wedding. It would have cost more in fees to reschedule the flight than it cost in the first place, and THEN I would have had to pay for an entirely new flight. JustFly was absolutely awful to work with and showed neither remorse nor compassion."
Miinukset: "Poor boarding process; took more than one hour Poor service No help with connecting flights"
Plussat: "The staff wss very friendly and efficient."
Plussat: "Once on board, the flight was fine."
Miinukset: "Packed airport made boarding difficult and prolonged. Didn’t have the personnel to handle boarding a full flight."
Plussat: "Crew and entertainment were great!"
Miinukset: "Seats were too narrow. You could not fit both feet under the seat in front of you! No meals were served unless you paid for them!! For a transatlantic flight that's unheard of and reprehensible!"
Miinukset: "I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing."
Plussat: "A passenger that I was going to sit with had an obvious head cold or flu. Due to my own medical recommendations, I calmly asked a flight crew member if I could change my seat. I was helped nicely, no big deal. Thank you So much!!"
Plussat: "Connecting flight on Finnair albeit from Oslo, Norway, delivered as promised. On time departure and arrival. What a relief. Too bad Icelandair ground ops did not get our luggage on board. No surprise there. Lost valuable vacation time and money tracing and recovering our possessions."
Miinukset: "From delayed departure from Dulles to hot airplane, cramped seating, minimum service, late arrival in Reykjavik and 19 hours of constant gate changes, nothing went right for the airline and the hundreds of frustrated passengers. Waited from 0730 Saturday to 0300 Sunday to continue to Helsinki. 5 unexplained flight delays and last minute gate changes before flight being cancelled and rescheduled. What has happened to Icelandair?"
Plussat: "I booked Economy Comfort, but the plane's configuration was such that I had effectively a Saga (business) class seat. It was overall very comfortable. Service was excellent, with free meals and beverages (champagne excepted). The seatback video was large, clear, and had a lot of content, including lots of tourism-promotion videos. Economy Comfort gets you access to the Saga lounge in KEF, which was very nice."
Miinukset: "The tray in the armrest, when opened, was too close for comfort. It did swing away, but then was at an angle. The seat of the passenger in front of me was somewhat broken in that it leaned back at an angle."
Miinukset: "My final flight and I was going to finally get some food. Only to find that without a major debit or credit card that wasn't happening. I needed to pay for my breakfast and cash was not acceptable. In addition to a massive overflow of parents going through passport control and neatly missing my flight I was quite unhappy"
Plussat: "Thanks for offering food on a relatively short flight."
Miinukset: "Need more vegan items"
Plussat: "This flight was 100% full, so I was bumped to first class"
Plussat: "Kindness and flexibility of staff with health concern."
Plussat: "I took an Icelandair flight a few years ago and this time around I noticed that the entertainment system had been significantly upgraded. The food options were a bit better too. All for purchase online, but, actually, pretty reasonably priced compared to what buying a sandwich, for example, costs at a grocery store in downtown Reykjavík. Also, all the staff were friendly and helpful."
Miinukset: "The boarding process was interesting - because our flight was late getting in, I thought we would miss our connection but the passport control was quick and easy and then our flight left late so there was no need to rush"
Plussat: "Once we got to the shuttle, boarding was quick and efficient. Flight was not expensive. Flight from Reykavik to Chicago had numerous movie/tv selections. Many were older, but plenty to choose from."
Miinukset: "Seats very close together--if the person in front of you reclined all the way, you had to as well. Seats were a little stiff (not terrible, but not very comfortable). Boarding at Reykavik was chaotic. Airport was boarding 4 big flights all from the same small (but new?) end of the terminal and it was hard for people to figure out which line they should be in due to the placement of the screens and the sheer number of people all boarding simultaneously. This is not an IcelandAir problem but likely an issue of Reykavik airport being under-prepared for the ginormous amount of visitors and layovers."
Plussat: "Non stop great service"
Plussat: "See above, all good reviews apply to all of my icelandair flights."
Miinukset: "See explanation above for previous flight. I wrote it in the wrong box and cannot copy and paste as I am completing this review on my phone."
Miinukset: "If you are expecting flat seats or even leg rests, this is not the ticket for you. Think premium economy instead of business class"
Plussat: "Entertainer system is nice. Crew is good and attentive."
Miinukset: "Boarding process is chaotic and communication with passengers is poor. Seats are small. Drink service is ok but not even a small snack is offered - crackers might be nice on a 5 hour flight. Food for purchase was outrageously priced even by airline food standards. Keflavik is a nightmare airport. Too small for the volume of traffic it gets and limited facilities."
Plussat: "Overall the flight was ok. Crew was nice, entertainment was decent."
Plussat: "Selection of movies"
Plussat: "Touchdown at EWR and disembarking."
Miinukset: "Reykjavik is an absolute sin... small airport for amount of traffric with VERY limited seating available for "between flight" layovers ... "cattle call" approach to boarding... at least a dozen empty seats on flight that could have alleviated "3 across" seating and flight attendants would not move anyone. Very disappointed."
Miinukset: "Economy comfrort seats were the same as economy seats!! This was a real gyp!! A lot of extra money for a free snack!! Gyp!! This comment was meant for the Seqttle - Reykjavik segment!!"
Miinukset: "It was delayed"
Plussat: "Pleasant staff, comfortable seats, decent entertainment."
Miinukset: "Food and beverages cost extra."
Miinukset: "Delay on boarding"
Plussat: "The flight wasn't too full."
Miinukset: "There was not enough food/meal options. It was mostly just overpriced snacks."
Plussat: "That there were complimentary blankets and pillows."
Miinukset: "There wasn't a good variety of food/meals. There were mostly just overpriced snacks."
Miinukset: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"
Plussat: "Held the plane when our flight from Denver was late."
Miinukset: "No tunnel loading."