New York hotellit Pikku-Italia

Plussat: Nice clean hotel

Miinukset: No electric outlets near bed to plug in phone charger

Plussat: Camarero very nice

Miinukset: Staff of reception unkindly

Plussat: One staff who helped me take the luggage to the room, and then to the other one 30 mins later when I realised there is a problem with the water pipe and no water’s coming out of the shower (actually some, but yellowish)

Miinukset: They don’t seem to be so busy at the moment yet I had to wait for quite a while until they recognised me. The manager was extremely impolite and indifferent when handling my check-in and other enquiries. I was surprised by her attitude, for a staying in a hotel room charging USD400 plus (discounted). This is surely not a hotel I would recommend unless the senior management is going to give a serious training for the front-desk staff (who told me I’m just doing my job, can’t help) and even their manager (just showed up for 3 mins with a stern face, as if I were a fraud using someone else’s account to book my own hotel stay, which I clearly have verified). if they’re that unhappy with their profession, just leave and don’t torture the customers especially for those who come all the way to here just hoping to enjoy NYC.

Plussat: Nothing wrong with this property essentially, it was clean, nicely decorated The bathroom was of a good standard. Staff were a mixed experience, the porter was a gentleman and very useful when it came to transport advice, there was a female receptionist who was quite helpful also.

Miinukset: However I booked a twin bed room and a picture of this room did not feature in any of the photos of the property and I can understand why- it was like they cut off the end of a hallway and put two single beds back to back with less than half a meter left to walk through the room- absolutely no room to relax or conveniently unpack, your classic box room! For the money we paid to stay here we would have expected a bit more room or at least honesty concerning its dimensions during the booking process as the other pictures seen in the booking process showed rooms with considerably more room and facilities. There was no other facilities in the room like an iron etc. The initial male receptionist we encountered needs to brush up on his people skills as his communication was poor and he was not the most helpful individual... but maybe he was having a bad day- who knows?

Plussat: Fantastic and clean rooms

Plussat: Location is amazing. The foyer and attached bar is super cool. If you're in NYC for visiting, you can't do better!

Miinukset: There is no elevator, so careful with heavy suitcases. The rooms themselves don't match the public areas so feels a little underwhelming. My room was also situated at the start of the hallway and outside cleaners cupboard so there was constant slamming doors and noise outside the room.

Plussat: Sijainti on erinomainen.

Miinukset: Meillä oli perhehuone, jossa on kolme sänkyä. Huone oli pimeä ja huonosta ilmanvaihdosta johtuen tunkkainen. Huone-esittelyssä tulisi mainita, että perhehuoneet sijaitsevat alimmassa asuinkerroksessa ja toisessa niistä on näkymä täysin pimeään pihanurkkaukseen, jossa on tuuletin. Rakennuksessa olevasta pizzeriasta tuli sinne hajua. Ikkunoita ei voinut pitää auki. Jääkaappi oli rikki. Pyysimme toista huonetta ja vasta silloin kävi ilmi, että perhehuoneet (2) ovat vain alakerrassa. Toinen huone oli varattu ja siitä henkilökunta sanoi, että se on meluisa. Perheenjäsenillämme oli samassa hotellissa myös yksi standardihuone. Se oli erittäin meluisa. Kertoessamme ongelmista meille ei tarjottu samaan hintaan mitään muuta huonetta.

Plussat: Friendly staff. Nicely decorated

Miinukset: They should really install an elevator...

Plussat: Room decor and finishes felt high end. Staff was great. Loved the location shopping and restaurants.

Miinukset: Mattress was not comfortable.

Plussat: Nukuinmme hyvin. Kahvi ja tee-tarjoilu oli miellyttävää. Hotellin sijainti lähellä mukavia ravintololoita oli suurkaupungissa mukavaa.

Plussat: Sijainti oli hyvä, lähellä metroasemaa ja hyvien ravintoloiden lähellä. Hotelli oli siisti. Sänky ja tyynyt erinomaiset. Huoneemme sijaitsi sisäpihan puolella, joten vilkkaan kadun äänet eivät kuuluneet huoneeseemme.

Miinukset: Huoneessa liian hämärä valaistus. Aika kallis hotelli tasoonsa ja huoneen kokoon nähden, mutta tämä taitaa olla aika tavallista New Yorkissa. Ei aamupalaa.

Plussat: Modern Amenities Excellent Location

Miinukset: Cramped rooms Noisy location Not business friendly No Early check-in

Plussat: Overall experience was great

Miinukset: Not enough space in the bathroom counters to put the toiletry

Miinukset: The room was too noisy

Plussat: Cleanliness. Staff was very nice and accommodating.

Miinukset: Rooms were unbelievably small for the very expensive price.

Plussat: the hotel was beautiful and very well located in Soho.

Plussat: excellent all round... Ill stay here again...!

Miinukset: nothing in particular

Plussat: Very good service...

Miinukset: Didn’t love the street level entrance. No place to sit really. It was very fine just not welcoming at all

Plussat: Beautiful design throughout and great bar!

Plussat: The relaxed vibe and the awesome doormen

Miinukset: The concierge was very rude .. too much attitude. I also did not like having a room beside the cleaners closet and when they opened our room multiple times without knocking. I really needed my rest and found them disturbing.

Plussat: The location was perfect for us. Very pleasant, Helpful staff. Steve at Check-in was first class! Would definately stay at 11 Howard again.

Miinukset: Nothing !

Miinukset: Location was closer to Chinatown than Soho so doesnt justify high price. Found it to be just an average hotel and by no means a 5 star hotel. Would not recommend or stay again.

Plussat: Great location / very friendly staff/ hotel cleanliness

Miinukset: Second floor club inside hotel was obnoxious

Plussat: Intelligent design, best shower in the city.

Miinukset: Smallish room

Miinukset: Value hotel. Small rooms and no amenities. It is simply a bed, TV and bathroom. No luxury but gets the job done if you need a place to sleep in a good location

Plussat: The location.

Miinukset: In your search functions it said Free Parking  as a amenity. That is not true and I think it was false advertising on your part and dishonest on the part of the hotel. We had to pay $50 for parking. I chose the hotel on location and parking availabi

Plussat: Closeness in proximity to little Italy and China town

Plussat: Staff pleasant

Miinukset: Absolutely NO amenities. Got in late and could not get even a bottle of water other than the one in room - not even any machines. This is basic, basic, basic.

Plussat: great location

Miinukset: no services in the htoel

Plussat: Location and the room looks modern.

Miinukset: No microwave inside and the free parking was not available as informed when booking.

Plussat: Overall we had a good stay. The biggest draw is the location. You can walk right outside into Chinatown and Little Italy and there are a few subways stations close by. There are tons of cute restaurants and shops around too. The room we stayed in was small and not the most comfortable or biggest bang for your buck, but it got the job done, especially for New York. There was a nice, informative book about New York City in the room, which was helpful. Because of the location, I'd stay again, but for the price, I wish we had gotten a bit more (like free breakfast).

Miinukset: The hotel was clean overall, but showing some signs of wear and tear (the tub was chipping, the toilet paper roll holder was falling off the wall, etc., so there are some maintenance issues). The staff wasn't super friendly either. I'd chalk it up to being in New York City, but we've stayed in other places where the people were super friendly and accommodating. The water in the bathroom (both sink and shower) was extremely hot. Like, dangerously so. If we had kids with us, we could have been very worried as it could have scalded you if you didn't turn it down.

Plussat: Location, bed, shower and staff.

Miinukset: Not bright and inviting. Tight rooms.

Plussat: Location and staff.

Miinukset: Way below our expectations.

Plussat: Hotel has a good location. The room as so run down. The bathroom had holes under the sink. The tile in the tub was moldy. I would not recommend this hotel. Our rate was very high for such poor value. Will never stay there again.

Miinukset: Sorta run down needs to remolded

Plussat: Great location, friendly staff

Miinukset: Misrepresentation of parking fees, as when you google this hotel - it shows that it has "free accessible parking" on its website but I had to shell out 50 dollars each day for parking. If that was taken into account, I would have chosen another option.