New York hotellit lähellä Times Square

Plussat: Perfect location, very comfy rooms

Miinukset: Not very helpful staff

Plussat: The refurbishment and style of the rooms was excellent, tasteful and modern. The rooftop bar was an awesome spot to spend an hour or so. The restaurant was well managed (despite being extremely expensive)

Miinukset: The staff tried to make good on our numerous issues however it was a bit like a scene from "faulty towers" - the front desk/concierge staff were quite useless and were awkward in their approach and resolutions. It seemed like they needed a complete review of the end to end customer journey and review their end to end process - lots of gaps between departments (ie housekeeping and room service/dining).

Plussat: Proximity, Rooftop bar.

Miinukset: Our room was not properly cleaned before we arrived, Light bulbs not working so clearly room was not checked before we arrived.

Plussat: Perfect location, friendly staff, nice rooms, secure and comfortable place

Miinukset: Even though it looks newly renovated but needs alot of maintenance example is carpets in corridors at some floors are not straightened or clean and there is some issue with the lifts etc..

Plussat: Absolutely great concierge team thanks so much Jeff Mark and the others Superb food and beverage lady in the bar

Miinukset: The hotel is not as clean as it should be and the room was not in best shape !!!

Plussat: The best location

Miinukset: Room cleaning Bed making Not valuable

Plussat: Good location and clean rooms, friendly staff and very good service

Miinukset: No ice machine or easy access to beverages to take to the room

Plussat: Bar on top and Lucy at check in

Miinukset: Price was ok but could be lower

Plussat: Clean Location Comfort Staff friendship

Miinukset: A little bit pricey If you have a Car, it may need 20 - 30 min during rush hours to be brought to the hotel. I believe this is because of the traffic jam.

Plussat: The staff was most accommodating to make sure of our comfort and the availability of assistance, right from the start, our bellman made sure our concerns or inquiries got answered. Best "Times Square" hotel for me!

Miinukset: Some of the amenities of a 5 star include asking for anything and everything one requires, through the desk. I could walk to an ice machine faster than the line was answered-sometimes.

Plussat: Continental breakfast was quite okay but could do with changes day-to-day. Consistent in room decor and stylien

Miinukset: Confusing lobby area. This could be fixed by relocating reception to the left side of the entry area rather than way up the end of the hall. It is too dimly lit too in my opinion. Our Junior Suite (1501) was quite dark with small windows. The complimentary tablet is a gimmick and is not likely to be useful to anyone with a smartphone or their own tablet/laptop. No hand towel rack—where do you put them? Disconcertingly loose bathroom/shower fittings. No coffee. Stain on couch.

Plussat: Large room very clean. Perfect location

Plussat: Very centrally located just off Time Square. Very close to many subway lines allowing easy access throughout the city and surrounding boroughs.

Plussat: Location and hotel

Miinukset: Everything was good

Plussat: Overall it was good. Very clean. One of the elevators to the lobby was down. So there was only one working. That also broke and they used staff elevator to take us to lobby and that area had so much smell. They did fix it later that day but both elevators should be working at first place.

Miinukset: The parking was very expensive. There should be a microwave in the room.

Plussat: My Stay Was Exceptional & Staff Was Very Accommodating !!!!

Miinukset: N/A

Plussat: comfortable and clean

Miinukset: was unaware of the incidentals requirement until check in

Plussat: Location and staff. Breakfast good.

Miinukset: Carpet in room stained. Needed a deep clean.

Plussat: View from room and location. Every was close.

Plussat: Very friendly staff. Stephanie pre-registered is on early arrival and was very friendly, but so was everyone we interacted with on our stay.

Miinukset: Only one elevator from the entrance to the lobby was working and it was a bit cumbersome.

Plussat: The doorman was brilliant!

Plussat: Cleanliness, location, and value

Miinukset: A little pricey

Plussat: Great location but rooms are quiet. Good breakfast

Miinukset: Only one lift from ground floor to lobby so had to queue.

Plussat: Hotel was amazing, it has a great view of the city and right next to everything. Exceptionally clean and beautiful rooms with plenty space for my family. Shower and bathtub were beautiful also. Will come againto same hotel

Plussat: location and friendly staff

Miinukset: Inclusion of Breakfast would have been useful given the price paid. Hotel is a bit dated

Plussat: Very Good Location , Cleans , Excelent Staff

Plussat: Great location.

Miinukset: I change rooms, the first one had a cigarette smell

Plussat: It was an excellent experience! The staff was friendly and professional. I

Miinukset: The only thing that I would like to see a change in is the ability y to cancel If necessary.

Plussat: Very convenient to theatres and Times Square.

Plussat: My phone in the room did not work. I reported to front desk and they were to replace but within the 2 days there it was never replaced.

Miinukset: Phone did not work so I could not get room service.

Plussat: Location was perfect. Right in Times Square. Lobby very nice.

Miinukset: Customer service wasn’t up to par with Westin hotels I’ve stayed at in the past. Room floor was dirty and sticky. There was a tray full of room service left overs outside of our door when we arrived from the previous visitor, and it wasn’t picked up until after 6pm the next day. I asked for special accommodations that were not acknowledged or fulfilled. Tried to valet with the hotel, but 43’d was blocked off and hotel had no knowledge of how to help. Ended up driving for 1.5 hours in circles to get there. Finally selfies for and outdoor lot 5 mins away for $58/night.

Plussat: Convenient and very modern & clean.

Miinukset: Light was out in the bathroom.

Plussat: Location was fantastic if you want to be in the middle of NYC within walking distance of Times Square and the theatre district. Parking was easy and right across the street. Breakfast was great, too.

Plussat: Location to multiple subway lines, and theater district outside your door!

Miinukset: Restaurant was nothing special, compared to other Westin hotels that I've stayed at.

Plussat: Location and friendly helpful staff!

Miinukset: No

Plussat: Room comfort, view on TSq: rooftop, breakfast

Miinukset: Lacking the tea/coffee facility; service on the rooftop; safety in the shower

Plussat: Great location. Friendly staff and very clean.

Plussat: The room is nice and cleaned, the view from the bar is amazing, and the location perfect. Easy to accès by subway, taxi or train. Perfect if you want to enjoy Theater or Central Park.

Miinukset: - the breakfast for $30 is very disappointing. The viennoiserie are sad, no label on all the cold cut so you don’t know what you eat, the hot chocolate is made with water. Also, we were 4 at the table, 3 included, 1 was not. We almost got attacked by the server, to know who will pay, how and when. - the bar is nice, drinks are good, but service is very slow. It is difficult to order, and it take more than 7 min to ba able to pay! - the concierge did order my parents private taxi, however he ordered for the wrong day ! Luckily we found someone very helpful downstairs to call the company and got a car 10min after. Maybe the concierge was more pre occupied to get his $15 cash commission from my parents than focusing on the day ! (This is the first time i hear cash commission, maybe it NYC) - Finally, the reception. Very nice at check-in, even for a lucky upgrade! Check out was thought. We gave our credit card for pre auth in case of incidental, however as mentioned during check in this card should not be used to pay consumption. Unfortunately they automatically proceed the payment on this card. (How come you don’t confirm before charging, this is a hospitality standard !). Later, I extended for 1 night, what a surprised, they again charged on my french card when i specifically said to the same receptionist agent I wanted to pay with a different card! Thank you for the commission that my bank will apply. I usually don’t do comments, I am working in hospitality industry since 10 years, but many things were unfortunate to see when you pay so much money.

Plussat: Terrace bar and location

Miinukset: Lack of “style” and amenities (no free water for example). Also, you can hear neighboring guests a bit more than expected.

Plussat: That everything from checking in to having cocktails in premise went smoothly.

Miinukset: Our bathroom toilet continued to run and was not flushing completely.

Miinukset: The holding deposit of $480 US was removed from our account and not returned on check out. I contact accounts who advised they would send me an email confirming they deposited the funds, but no email.

Plussat: I like they provide 2 beds in the room and very comfortable, good quality bed clothes, clean room and good house keeper. the gym is good has everything i need it. the restaurant has great views of times sq broadway st but went with 5 people to eat dinner service bad! my cesar salad with chicken no dressing NO parmesan CHEESE I MAkE IT BETTER , the service slow and will no eat there ever. THERE WAS SO FEW CUSTOMERS??!!I would come back to this Hotel

Miinukset: GOOD BEDS QUIET ROOM, clean room good tv great gym, value for money, but rooms are small!! good coffee very delicious, good help with luggage

Plussat: location and outside terrace overlooking NYC

Miinukset: no valet parking

Plussat: Clean, stylish room. Great location. Terrific views from room on 30th floor. Staff very friendly. Very comfortable mattress. Quiet. Nice bathroom. Location close to lots of great food in hell's kitchen. Three subway stops within a block and easy walk to central park.

Miinukset: Pillows, one too firm, other not enough. Rooftop patio was filled with smokers, couldn't stay out there for more a few minutes.

Plussat: The bed was amazing and the location was great.

Miinukset: The ice machine was broke all 4 days of my stay, after repeatedly telling the staff only to hear we will fix it each time, sucked. One staff said just keep going to the bar with your bucket. Not convenient at all.

Plussat: This wasn't the first time we stayed in this hotel, The location is perfect.

Miinukset: We had double room with two double beds, beds weren't comfy. The TV remote wasn't work properly.

Plussat: Loved the rooftop bar.

Plussat: Location: Fantastic, in the heart of Times Square Bed was super comfortable Close to Subway lines, On bus route for the ferry shuttle

Miinukset: Room # 407 Shower water doesn't drain properly...floor should be sloped more Same for the sink

Plussat: The room was clean, and the hotel is very well located

Miinukset: We booked a three night stay in September, and paid over 400$ per night. When entering the room we were surprised to see that the room was extremely small, and defiantly not suitable for 2 people. There was no place to put our clothes besides one hanging rack and we had to leave all our clothes in our suitcases for the entire four days we stayed there. The bed was a full bed and was sinking in the middle. We were told that the hotel is fully booked and no other rooms are available. We asked for an extra bathrobe as there was only one in the room, and we never got it. The breakfast that was included in the room rate was very limited. And they try to offer you to pay extra for a scrambled egg or omelet. When checking out we asked to store our luggage for 1 hour until we leave to the airport, and they charged us 4$ which was extremely annoying considering the 400$ plus we paid for each night. We definitely won’t stay here again.

Plussat: very expensive but it was during the Climate week. Very busy street , could be noisy . And difficult access with car or if a taxi want to pick you up specially for Airport ...

Miinukset: breakfast :( better get a breakfast around ...

Plussat: Cute, unique hotel - the location, along with the parking option across street is phenomenal. Very reasonable for the price. The other 'perks' like free coffees, voucher for lounge was great.

Miinukset: Breakfast was mediocre at best. Only part of my stay that was a disappointment.

Plussat: The location, free Wi-Fi, coffee, staff was nice.

Miinukset: The room was small, the makeup mirror was mounted so high on the wall I could not use it.

Plussat: Great location and staff

Miinukset: Nothing

Plussat: The room was very clean, the air conditioning wasn't too loud, the blackout curtains worked well, and I loved the rainfall shower head. We enjoyed the free wine and cheese in the evening and our free coffee as well.

Miinukset: I was expecting more from their breakfast. When I booked the hotel it said breakfast included when it should have said continental breakfast”. I've had way better continentals at way cheaper hotels. It was a huge disappointment.

Plussat: Location, staff, accommodation and everything else.

Miinukset: Hotel is beautiful!

Plussat: Location just steps away from Time Square.

Miinukset: Petite room is ridiculously small. No room for luggage at all.

Plussat: Staff were amazing and went out of their way to make our trip exceptional. Great location, great facilities, couldn't fault it.

Plussat: Location was exceptional for Broadway - very short walking distance to theatres (some in the same street). Very close to the subway (and the line that goes to JFK). The complimentary wine and cheese in the lounge each evening was great!

Miinukset: Only frustration was upon check out. We had paid for 2 rooms for 4 people (family) for a week. On the day of check out, we wanted to leave 4 bags at reception whilst we went out for the day and we were charged an additional fee to store bags as there is a limit of 2 bags per room, and the 4 bags were from people staying in one of the rooms only. whilst only a small fee, it seemed ridiculous to be charged at all given the amount of money spent at the hotel already.

Plussat: The suite was good sized for New York with some fun modern touches.

Miinukset: They make you pay money to store bags. There is no valet for this hotel level. They sucker you into using the garage across the street that then swindles you out of money for both rate and a bribe. I'm sure the doormen get a piece too.