New York hotellit Lower East Side

Miinukset: The view could have been a little better.

Plussat: How spacious the rooms were. The staff was very accommodating for our large party.

Miinukset: The staff didn't turn down the day bed after we called.

Plussat: I've never written an online review before - this hotel exceeded alll expectations based on what I saw and read on their website. It's a beautiful site, right in the middle of everything on the lower east side, and the staff are truly outstanding.

Miinukset: Nope.

Plussat: From the moment we arrived the staff were warm, friendly, professional & ready to assist. The restaurant food was delicious & a few red wines by the fireplace was the perfect way to end a busy day of touristing. The location was perfect for exploring soho, tribeca etc and Russ & Daughters bagels around the corner was the icing on the cake. I’ll be back.

Plussat: Great location and very luxurious.

Miinukset: The staff at the bar area tended to be very short and unwelcoming. They seemed annoyed at the fact that I was there to get a drink.

Plussat: Room was too dark lighting no good

Plussat: Wonderful staff, great atmosphere, good location.

Miinukset: The rooms are smaller, but you just don’t notice. They’re excellently appointed and many have great views.

Plussat: Ystävällinen henkilökunta, ihana huone pienellä parvekkeella, upea kylpyhuone kylpytakkeineen, viihtyisät aulabaari- ja terassitilat, kaupunkinäkymä kuntosalilta ja kiva aurinkoterassi

Plussat: Super comfy bed and great bathroom

Miinukset: I personally prefer firmer pillows rather than feather pillows.

Plussat: Location fantastic, lobby bar super relaxing and perfect for catching up on work

Plussat: Great room. Bed perfect. Tub was a nice bonus

Plussat: Incredibly helpful staff, we changed rooms part way through our stay and the second room was ready when we checked out of the first which shows they are excellent planners. The lobby and seating areas are both warm and inviting. Our rooms were both superb and definitely worth the upgrade for a couple of nights in the skybox room!

Miinukset: Nothing

Plussat: Amazing location and very friendly staff especially Matt

Miinukset: Nothing to think of

Plussat: Extremely kind and careful staff, they made me feel really taken care of. Perfect location and very nice room. I will go back

Plussat: The Sago is small and simply, minimally, but elegantly designed. It probably has the smallest front desk and lobby you can imagine, but it works perfectly. The location couldn’t be better on the lower east side. Around every corner are wonderful restaurants and breakfast spots and buses and the subway. The staff went out of their way to help with everything we needed, including calling their car company when we were about to leave for the airport. The car arrived in minutes and cost about $25 less than the Uber I was about to use. The room was cleverly designed, and quiet, with a wonderful king size bed and a tiny kitchenette which came in very handy a couple of times.

Miinukset: The lighting in the room is, for my taste, too low. The closet was small, but ok.

Plussat: The linens, waterfowl pillows and duvet were some of the finest linens I have experienced the world over. Fantastic bed and mattress and i would highly recommend for a fabulous sleep.

Miinukset: I was so looking forward to the experience of a small boutique hotel on the L.E.S and it living up to it's amazing reviews. However, as a hotelier myself saddened on several notes. - Communication was poor and had no response to previous attempts via two different email options well in advance. - Customer service was automated, lacked any emotion or form or personality. - Access to the supposed rooftop was only via the concierge pressing the lift button which is not viable if they are mid check in. - Rooftop is actually only a small weatherbeaten deck at the rear edge of the hotel - Room was small which i am fine with but this should be best advertised as single person on business suite. - Badly lit room and bathroom and had a TV hanging 20cm+ of the wall in a jumble of cables which meant every time you walked around the bed you had to lean to avoid it banging into it. - The bathroom door did not close properly and would only slide halfway across. Shower door was wedged closed and tough to open. - Tiles and grout were dirty with mildew - Shower floor was wooden japanese style slats which are nice to stand on but unhygienic for a commercial space. - Minimal luggage storage for twin suite and had to pop my suitcase in the dark corridor behind the door. - Water was not included and charged at a stupendous rate. Rarely do I ever make such a strong review but compared to the previous reviews Sago had received it was such an underwhelming experience overall and spending over $500nzd for a special occasion it did not live up to expectation. I hope others do enjoy their stay and this feedback can be taken constructively to fix the broken items and create and experience to be proud of offering.

Plussat: Location, staff, comfort, clean aesthetic

Miinukset: Lighting in rooms were dark, could use a long mirror. Minor things

Plussat: Great location on the Lower East side, just a short walk to the subway. Away from the manic part of New York, but close enough to everything. The staff were amazing.

Miinukset: The in-room safe was an epic fail. Repeated efforts to fix it by the hotel did not succeed. In the end, we just wrote it off as "all too hard". This is not rocket science. It was very annoying lugging around stuff we would have preferred to have stored safely while sight seeing; especially as we stayed for a week. This is the ONLY downer on an otherwise terrific place to stay.

Plussat: Our suite was beautifully appointed with a balcony, separate living area and kitchenette. The bedroom was simple in its design.. but had a clean, modern aesthetic that we love. Oh and it had the most comfortable king-sized bed! My daughter, who enjoys baths, loved the deep soaking tub. We were also blessed to have the entire floor which had a large, private terrace. Convenient location close to Caffe Vita, amazing Ramen Ishida and so many other cool spots. All the staff we encountered were friendly, gracious and a pleasure to interact with. Overall, we thoroughly enjoyed our stay!

Miinukset: The living area could use 1 more lamp. I had to work late into the night and would have preferred it to have been a bit brighter. The wi-fi was dodgy, had to re-enter password several times. However, neither of these things would deter me from staying here again.

Plussat: Bed was amazing, wonderful location, the staff was super friendly. Great rooftop terrace with view of the city. Couldn’t have asked for more

Plussat: Love the neighborhood Love the deck

Miinukset: Lighting was poor Obnoxious fluorescent lights Difficult to control

Plussat: Friends of us were upgraded on checkin but we were told to call back every day then gave up on day 5. The bathroom is all black - tiles, basin, toilet, shower-curtain & no natural light so impossible to put on makeup.

Miinukset: All black bathrooms. No shower cap provided.

Plussat: Beds were comfortable and I liked the room temperature. The hotel was fairly quiet as well.

Miinukset: Not enough lighting- fairly dark in rooms, not enough security to access guest rooms (no peep hole), water in shower was Luke warm at its warmest, no coffee maker in the room.

Plussat: Didn't have breakfast. Had to leave too early.

Miinukset: There really wasn't anything I didn't like

Plussat: The room was a good size for NYC, it even had as small balcony (no view though). The bed was extremely comfortable and the staff very friendly. There are plenty of restaurants and reasonably priced bars nearby. Neighbourhood felt safe

Miinukset: The shower was by a clear window which I found strange as the buildings opposite could see in. I did not ever see anyone though and it soon steamed up once shower was turned on.

Plussat: Handy Location. Great eating options

Plussat: Location and staff were great.

Miinukset: Not being able to make a cuppa in the room , cookies were left each evening , would have been nice to have a cuppa with them

Plussat: Sijainti oli todella hyvä. Lyhyt kävelymatka Little Italyyn ja Chinatowniin, metroasema kulman takana. Vaikka katu oli vilkas päivällä, öisin oli rauhallista. Paikan ovimiehet olivat ystävällisiä, avuliaita ja kohteliaita. Huone ja kylpyhuone olivat tilavia. Kylpytakit olivat ihanan pehmeät.

Miinukset: Huoneessa ei ollut kuvauksen mukaista kokolattiamattoa vaan lattia oli kiveltä tuntuvaa materiaalia ja se oli jääkylmä. Tossut olisivat olleet tarpeen, mutta niitä ei huoneessa ollut. Mainonnassa voisi käyttää kuvia myös alempien kerroksien huoneista, jotta asiakas saisi totuudenmukaisen kuvan. Hotellia mainostetaan loistohotellina, mutta vastasi mielestäni S-ryhmän perustason hotellia Suomessa, esim. vastaanottopalvelut pelaavat täällä paremmin.

Plussat: The view was AMAZING! The staff extremely friendly. The hotel itself was beautiful and clean. The location is a full blend of unique culture that you won’t be able to experience anywhere else.

Miinukset: Wish we could have stayed longer.

Plussat: Comfy beds and great location in the LES of NYC.

Miinukset: Nothing.

Plussat: The size of the room is very large for a hotel room and the bed is comfortable. The room is bright but the bathroom is so dark you can’t see to put your makeup on.

Miinukset: There is only room for one opened luggage other than the floor. The toilet dripped all night, they fixed it, however it was dripping again within an hour. We had a cold shower as there was no hot water coming through after 20 minutes. The noise from the street was unbearable, it felt like there was a drunken party in our room. Police sirens, horns tooting, woman screaming etc. continued all through the night. It’s a hotel that definitely needs double glazing. The area is convenient to all our chosen activities, however it’s littered with rubbish and very sleazy.

Plussat: Size of room and friendly staff. The porter was very helpful.

Plussat: Staff person in cafe Medi was the best! She treated us like family!

Miinukset: Narrow corridors, but that can't be helped.

Plussat: Great location for sightseeing, right by a train stop and easy to walk around from too. Clean, quiet and comfy rooms. Super helpful and friendly reception staff.

Plussat: Overall, it was a good experience. The staff was very friendly and the hotel was clean. The location was great!

Miinukset: When we arrived, we were given a room with 1 bed, even though we had reserved 2 beds. They had overbooked the 2-bed rooms for that night and we had to squeeze a wheeled bed into a tiny room. The next day they did move us to a 2-bed room.

Plussat: The room was clean and the staff was responsive to our needs.

Miinukset: I was promised a room with two beds and was told that the room had a leak and was unavailable. The hotel provided a rollaway that was of such poor quality that you could feel the springs through the sheets. They gave me $30.00 off the price of the room as a compensation.

Miinukset: The reception could have had a few more comfortable chairs.

Plussat: The staff was so friendly and helpful. The bed was very comfortable. The room was small but it was clean and met my needs for a two night stay.

Plussat: I really enjoyed the decor of the room and how clean the room and building were. Outstanding staff too.

Miinukset: Nothing I did not like.

Plussat: The hotel was clean and affordable relative to everything else in Manhattan. The rooms are air conditioned and contain a private bathroom.

Miinukset: At night the area felt a little unsafe, especially at the corner of Clinton and Delancey. The cafeteria is currently closed for remodeling and the continental breakfast is available at $13 per person.

Plussat: Great location. Great staff.

Miinukset: Small bed.

Plussat: the room was nice and cozy. My friends and i enjoyed the locations . We are plan on coming back and stay here in a couple of months . Your staff was very tentative for the most part and they asked us about our stay before we left. So helpful.

Miinukset: Although i had little to no complaints. There were a couple nights when kids were running around the hallway and knocking on our door! It was disturbing because we couldn’t enjoy our last night . They were calling and playing on our phone .

Plussat: The rooms were very clean and comfortable

Plussat: Location was convenient for me at this time

Miinukset: I booked a room with 2 beds and they changed me for a room with one bed . I complained but they said they didn’t have anything else available . They gave me a $30 discount. The room was tiny and noisy. I was staying with my 19 year old son so it wasn’t great to share a bed.

Plussat: I wasn't feeling well and Tristan at the front desk allowed me to check in hours early and made sure I was ok. Location was great. Room was clean. I'd definitely stay again.

Plussat: Location of Hotel is great for proximity to lower east side and East Village.

Miinukset: Had I known the nightclub would be 2 floors below me and all I could hear was the bass until early morning I never would have stayed here. Not my first time here but my first time was great, this time I wished I were somewhere else especially paying full price.

Miinukset: Overnight parking was $85!! I self parked at same garage for $60!

Plussat: Comfortable beds and a good location.

Miinukset: I’ll be honest we were treated pretty poorly, I perceived some of the staff to be somewhat racist, refusing to issue a key to a black guest whose name was on the reservation. Also we were repeatedly turned away from the pool despite attempting to visit during operating hours. The pool was not heated and was freezing. Also our room smelled like weed on multiple occasions.

Plussat: The bed was comfortable

Miinukset: The lobby looks like you walk in to a two or three star hotel, the sitting area is ugly, you have benches but no tables, no flowers, no fruit, looks unfinished I will never stay there again

Plussat: Good price. Good location. Easy check in.

Plussat: Very little. One of the most promoted assets of the hotel is a swimming pool which was closed for the season by the time we were staying. This despite very warm weather in NYC on the last weekend of September 2019. When I suggested that management should reconsider its decision on the basis of the temperature, I was told quite rudely that it was not a warm day despite the temperature showing 25C (check out the weather for Saturday 28 September 2019 in New York City).

Miinukset: In addition to the above, I called to arrange a shoe shine - as offered with a special bag provided in each room - only to be told that the person who did that was not available.

Miinukset: Restaurant was terrible, brought the wrong order, then after an additional 45 min.. the correct order was brought. Food was cold and terrible, you could tell it had sat out for hours.. three small depressing items for $100-

Plussat: The suite made for a perfect size room by NYC standards. Great view with windows that open, beautiful linens, and an amazing shower. There is a club in the hotel but the staff courteously put us in a corner room where the noise was not at all an issue.

Miinukset: I felt the bed was too hard. The hotel has a restaurant where you can pick up food, I would prefer if it were room service.

Plussat: Location was great and the pool and bar were very nicely decorated

Miinukset: Customer service, especially at reception was poor - a little rude. Limited space around the pool, there was never a lounger available, ended up on towels on the concrete each time we went. The poolside bar prices were extortionate

Plussat: Size of the room for money, prime location, pool and club in the hotel

Plussat: Comfortable

Miinukset: Front desk was horrible

Plussat: Joshua started out stay off right! When I arrived I was in a bad mood because of our trip here, but when Joshua greeted my boyfriend and I he totally changed my mood around. He was so pleasant! Joshua helped us with our bags and gave me some information about things to do near by.