New York hotellit lähellä Rockefeller Center

Plussat: The staff was incredible. They were always there to help and answer questions for us. It was our first time in New York and I couldn't be happier at the service and facilities.

Miinukset: Nothing

Miinukset: The hand-held shower did not work and made taking a shower uncomfortable. The receptionist failed to warn me that retrieving my car from valet parking may take half an hour. I will recommend my friends to park across the street.

Plussat: Location was excellent and the hotel was very clean. There wasn’t a mass of features but this was ok as you tend to be out and about sightseeing in this location.

Miinukset: The gym could have been better equipped

Plussat: Location, rooftop bar with a great view, delicious food, comfortable room

Miinukset: N/a

Plussat: Front desk staff was great - easy answers to all of our questions. Very patient when I checked and unchecked my bags multiple times because I kept forgetting things I needed for the day. Pricey, but reasonable considering the location. Escorted trip to the top floor deck after checkout was a huge bonus.

Miinukset: I was very uncomfortable that there were no locks on the windows. I’m not sure exactly how far they opened, but even a couple of inches is too much for a high rise.

Miinukset: Hotel fees that I never used.

Plussat: Erittäin hyvä sijainti. Siistit viihtyisät huoneet.

Miinukset: Yöllä melu kuului kadulta.

Miinukset: the attitude of staff make you feel really bad, like owe them money or sth. very cold attitude of front desk.

Plussat: The Views are the best in NYC.

Plussat: The privacy

Miinukset: Staff was a little snobbish. Also, I thought the room would be a little bigger. Was very basic.

Plussat: Location and hotel organization was perfect.

Plussat: The location.

Miinukset: They have a card in the room stating you only get clean linens including towels every 3 days. I did however get clean towels both days that’s to the lady who cleaned the room. The staff was not friendly when we checked in. Prices are way too high. I ask for my 2 rooms to be close together but my daughter and her family were on a different floor even though there was an adjoining room right beside us and I made this request months ago.

Plussat: EVERYTHING was 1st class. The comfortable bed & beautiful linens were a total delight. Scaffolding were professional, warm & discreet.

Miinukset: Food was very expensive. Ordered room service and got an old turkey wrap and Ceasar salad and it was $80! Went to the restaurant for breakfast and got 2 bowls of oatmeal for $60. We didn’t eat at the hotel after that

Plussat: The rooms are dated and small. There is a need for an upgrade on decor especially with the price for the room.

Miinukset: decor and update of room

Plussat: The location is perfect

Miinukset: The rooms need to renew and the mattress is uncomfortable

Plussat: It went to Sofitel and resides there permanently. To accommodate a late evening meeting, staff in the in-house restaurant, Gaby, expedited my dinner order. Across three continents and three cities--New York, Amsterdam and Marrakech--I have come to rely on and expect great service.

Miinukset: I haven't found it yet.

Plussat: Excellent location, friendly staff. Very pleased with it!!

Miinukset: Nothing negative.

Plussat: It is warm and inviting, and centrally located.

Miinukset: Not a thing - it was great!

Miinukset: No complementary bottles of water in the room

Plussat: Staff were very pleasant.

Miinukset: the rooms are dated with outlets and wires where they become an eye sore and the carpets were stained...needs a facelift!

Plussat: Beautiful property and wonderful staff on Check-in and in the bar and dining areas.

Miinukset: Location and polish to the place

Plussat: The staff was congenial and helpful particularly Metti, one of the bartenders

Miinukset: The shower had cracked tile and much, much mold. The TV never worked properly. There was no coffee maker (1st hotel ever in NYC not to provide coffee)

Plussat: The location of the hotel was wonderful. Steps from Times Square, the Theatre District and 5th Avenue shopping! Friendly and helpful staff. Nice to wake up to free coffee and a paper. Small but adequate work-out area was an added plus.

Miinukset: Although well-kept, the rooms were looking a little bit beat up with scratches and divots in the furniture and stains on the carpet.

Plussat: Room comfort, view on TSq: rooftop, breakfast

Miinukset: Lacking the tea/coffee facility; service on the rooftop; safety in the shower

Plussat: Great location. Friendly staff and very clean.

Plussat: The room is nice and cleaned, the view from the bar is amazing, and the location perfect. Easy to accès by subway, taxi or train. Perfect if you want to enjoy Theater or Central Park.

Miinukset: - the breakfast for $30 is very disappointing. The viennoiserie are sad, no label on all the cold cut so you don’t know what you eat, the hot chocolate is made with water. Also, we were 4 at the table, 3 included, 1 was not. We almost got attacked by the server, to know who will pay, how and when. - the bar is nice, drinks are good, but service is very slow. It is difficult to order, and it take more than 7 min to ba able to pay! - the concierge did order my parents private taxi, however he ordered for the wrong day ! Luckily we found someone very helpful downstairs to call the company and got a car 10min after. Maybe the concierge was more pre occupied to get his $15 cash commission from my parents than focusing on the day ! (This is the first time i hear cash commission, maybe it NYC) - Finally, the reception. Very nice at check-in, even for a lucky upgrade! Check out was thought. We gave our credit card for pre auth in case of incidental, however as mentioned during check in this card should not be used to pay consumption. Unfortunately they automatically proceed the payment on this card. (How come you don’t confirm before charging, this is a hospitality standard !). Later, I extended for 1 night, what a surprised, they again charged on my french card when i specifically said to the same receptionist agent I wanted to pay with a different card! Thank you for the commission that my bank will apply. I usually don’t do comments, I am working in hospitality industry since 10 years, but many things were unfortunate to see when you pay so much money.

Plussat: Terrace bar and location

Miinukset: Lack of “style” and amenities (no free water for example). Also, you can hear neighboring guests a bit more than expected.

Plussat: That everything from checking in to having cocktails in premise went smoothly.

Miinukset: Our bathroom toilet continued to run and was not flushing completely.

Miinukset: The holding deposit of $480 US was removed from our account and not returned on check out. I contact accounts who advised they would send me an email confirming they deposited the funds, but no email.

Plussat: I like they provide 2 beds in the room and very comfortable, good quality bed clothes, clean room and good house keeper. the gym is good has everything i need it. the restaurant has great views of times sq broadway st but went with 5 people to eat dinner service bad! my cesar salad with chicken no dressing NO parmesan CHEESE I MAkE IT BETTER , the service slow and will no eat there ever. THERE WAS SO FEW CUSTOMERS??!!I would come back to this Hotel

Miinukset: GOOD BEDS QUIET ROOM, clean room good tv great gym, value for money, but rooms are small!! good coffee very delicious, good help with luggage

Plussat: location and outside terrace overlooking NYC

Miinukset: no valet parking

Plussat: Clean, stylish room. Great location. Terrific views from room on 30th floor. Staff very friendly. Very comfortable mattress. Quiet. Nice bathroom. Location close to lots of great food in hell's kitchen. Three subway stops within a block and easy walk to central park.

Miinukset: Pillows, one too firm, other not enough. Rooftop patio was filled with smokers, couldn't stay out there for more a few minutes.

Plussat: The bed was amazing and the location was great.

Miinukset: The ice machine was broke all 4 days of my stay, after repeatedly telling the staff only to hear we will fix it each time, sucked. One staff said just keep going to the bar with your bucket. Not convenient at all.

Plussat: This wasn't the first time we stayed in this hotel, The location is perfect.

Miinukset: We had double room with two double beds, beds weren't comfy. The TV remote wasn't work properly.

Plussat: Loved the rooftop bar.

Plussat: Great location, balcony was a plus and friendly staff.

Miinukset: Wish room service was 24 hrs

Plussat: Friendly staff, convenient location, bag storage for timing and check-in.

Miinukset: I got a balcony room and the picture online showed a great view, in reality we were on the third floor and our balcony faced an alley. Everything else was okay, but i expected a little more for 250 a night

Plussat: The staff was amazing and very helpful!

Miinukset: I noticed small details that could use updating. Not a big deal but the hotel may want to consider when competing with all the other hotels in the area.

Plussat: Great location near to town square easy check in and check out process Friendly staff

Miinukset: No valet parking you have to park yourself in the next building No complementary water AC sensor not working well too expensive too small selection for in-room dinning

Plussat: Balconies

Miinukset: Hot water wasn't working, apparently in most of the building, just my luck

Plussat: Location and room size.

Miinukset: There was an ongoing mechanical noise could not be stopped and I could not sleep. Staff was nice but hopelessly unhelpful. Front desk woke me up at 4am for taxi rather than 4pm. The concierge guy caused me to almost miss my flight arranging his buddy as taxi to airport who never showed up,

Miinukset: The view from the room was terrible. There was scaffolding and construction work going on and when we checked in to the hotel the blinds were down so we were not aware of this. We were woken up three times during the night due to the noise from the outside construction. When we mentioned this to the manager they did not try and make things right. The bell boy forgot to give up a bag and we were forced to order an Uber to retrieve it as we were on our way to catch a flight back home. The manager again handled the mistake very unprofessionally. Our stay was not peaceful and the staff was disappointing. The bathroom door was also dirty. The housekeeping staff needs to be more efficient and thorough.

Plussat: Location

Miinukset: Booked the Penthouse - was NOT worth the money: very noise, worn out and outdated. They changed me to a suite, which was cheaper in the price, no difference in money was refunded.

Plussat: Location is very convenient

Miinukset: Bed was not confortable, toiletries and towels not replaced accordingly.

Plussat: Excellent location close to Times Square, Broadway and the subway. Very friendly and efficient staff with good knowledge of the city tourist locations and transport. A very clean room with balcony and double glazing so it was a quiet room.

Miinukset: Nothing at all.

Plussat: Nice Astrosphere.. Close to the theater district.. Room was Pose. Like the fact they held our bags while we roamed the museums after we checked out.

Miinukset: Wish it had two chairs in the room, the bed was too soft and to low hurt our backs getting in and out of it. Wished we could get more than an continental breakfast from the hotels' restaurant.

Plussat: Have stayed before year ago - it was lovely: Private Terrace on front

Miinukset: Front desk clerk Dirty carpet and bathroom Loud loud air conditioner Terrace useless due noise of airconditioners Lumpy uncomfortable bed