New York hotellit lähellä August Wilson Theater

Plussat: The location is excellent if you want immediate access to high-end shopping, Carnegie Hall, great restaurants (like "Benoit") and Central Park. The hotel was very clean and quiet, which we really appreciated as well.

Miinukset: We did not eat breakfast there although we had to pay for it anyway, since the cost of breakfast is embedded in the "daily resort fee" charged by the hotel. I think all guests should be given an "opt out" re the breakfast. The eating area was small, cramped and windowless. Not appealing as a place to eat.

Plussat: Location and clean.

Miinukset: Price was too high.

Plussat: New, clean, efficient use of space

Miinukset: Very small; no bar

Plussat: Location, cleaningness of the property.

Miinukset: Breakfast could be better.

Plussat: Location is the best. Right in the center of where we wanted to be ..Carnegie hall. Near Central Park centrally located nothing Near all transportation staff is excellent. Professional. Warm friendly very helpful Rooms are efficient and most important very clean. Thank you Carnegie hotel

Miinukset: Nothing to dislike

Plussat: Close to Central Park.

Miinukset: Too small room.

Plussat: Ystävällinen palvelu

Miinukset: Aamupala ei vastannut hotellin antamaa kuvausta.

Plussat: The breakfast was good and available until 10 AM. Additionally there were snacks and drinks available through out the day and night, these were free. The location is great, very close to various subway options as well as Central Park.

Miinukset: Bed was on the soft side.

Plussat: Very clean and modern. Polite and helpful staff. Refrigerator in room. Comp. cheese and wine hour. Good location.

Miinukset: Small room. Coffee not great.

Plussat: Location. Very clean

Miinukset: Very small room

Plussat: Staff Location was perfect!

Miinukset: Coffee was terrible We wish they would have had better coffee We would have traded that for the pastries

Plussat: The hotel staff was wonderful.

Miinukset: Rooms were small but comfortable.

Plussat: The location

Miinukset: There was mold in the bathtub walls

Plussat: Location is amazing

Miinukset: hotel rooms are old and toilet are very old and horrible

Plussat: The bed was ok could've been alil more cloudy soft

Miinukset: The design of the rm & the furniture needs updating

Plussat: Location is the best.

Miinukset: There is no swimming pool.

Plussat: Location

Miinukset: Destination fee charge.

Plussat: Perfect location

Miinukset: Room service timings.

Plussat: Perfect location

Miinukset: Room service timing

Plussat: Location is great - next to everything in Times Square, Room size for the price in NY is good.

Miinukset: property is a bit dated...bathrooms are old and appear a bit dank. Property and elevators can get very rushed and busy as well during peak times. Full beds are really small - not really double sized and hard for two adults to sleep comfortably

Plussat: The veiw and the area

Miinukset: First time I sleep in hotel room and not refrigerator , also $478 .00 and change a night and not breakfast included a little disappointed

Plussat: Spacious room and lobby, central location, but still quiet and peaceful in the room.

Plussat: Very Clean and Comfortable

Miinukset: That room don’t have fridge

Plussat: Location, helpful staff

Miinukset: No

Plussat: Room comfort, view on TSq: rooftop, breakfast

Miinukset: Lacking the tea/coffee facility; service on the rooftop; safety in the shower

Plussat: Great location. Friendly staff and very clean.

Plussat: The room is nice and cleaned, the view from the bar is amazing, and the location perfect. Easy to accès by subway, taxi or train. Perfect if you want to enjoy Theater or Central Park.

Miinukset: - the breakfast for $30 is very disappointing. The viennoiserie are sad, no label on all the cold cut so you don’t know what you eat, the hot chocolate is made with water. Also, we were 4 at the table, 3 included, 1 was not. We almost got attacked by the server, to know who will pay, how and when. - the bar is nice, drinks are good, but service is very slow. It is difficult to order, and it take more than 7 min to ba able to pay! - the concierge did order my parents private taxi, however he ordered for the wrong day ! Luckily we found someone very helpful downstairs to call the company and got a car 10min after. Maybe the concierge was more pre occupied to get his $15 cash commission from my parents than focusing on the day ! (This is the first time i hear cash commission, maybe it NYC) - Finally, the reception. Very nice at check-in, even for a lucky upgrade! Check out was thought. We gave our credit card for pre auth in case of incidental, however as mentioned during check in this card should not be used to pay consumption. Unfortunately they automatically proceed the payment on this card. (How come you don’t confirm before charging, this is a hospitality standard !). Later, I extended for 1 night, what a surprised, they again charged on my french card when i specifically said to the same receptionist agent I wanted to pay with a different card! Thank you for the commission that my bank will apply. I usually don’t do comments, I am working in hospitality industry since 10 years, but many things were unfortunate to see when you pay so much money.

Plussat: Terrace bar and location

Miinukset: Lack of “style” and amenities (no free water for example). Also, you can hear neighboring guests a bit more than expected.

Plussat: That everything from checking in to having cocktails in premise went smoothly.

Miinukset: Our bathroom toilet continued to run and was not flushing completely.

Miinukset: The holding deposit of $480 US was removed from our account and not returned on check out. I contact accounts who advised they would send me an email confirming they deposited the funds, but no email.

Plussat: I like they provide 2 beds in the room and very comfortable, good quality bed clothes, clean room and good house keeper. the gym is good has everything i need it. the restaurant has great views of times sq broadway st but went with 5 people to eat dinner service bad! my cesar salad with chicken no dressing NO parmesan CHEESE I MAkE IT BETTER , the service slow and will no eat there ever. THERE WAS SO FEW CUSTOMERS??!!I would come back to this Hotel

Miinukset: GOOD BEDS QUIET ROOM, clean room good tv great gym, value for money, but rooms are small!! good coffee very delicious, good help with luggage

Plussat: location and outside terrace overlooking NYC

Miinukset: no valet parking

Plussat: Clean, stylish room. Great location. Terrific views from room on 30th floor. Staff very friendly. Very comfortable mattress. Quiet. Nice bathroom. Location close to lots of great food in hell's kitchen. Three subway stops within a block and easy walk to central park.

Miinukset: Pillows, one too firm, other not enough. Rooftop patio was filled with smokers, couldn't stay out there for more a few minutes.

Plussat: The bed was amazing and the location was great.

Miinukset: The ice machine was broke all 4 days of my stay, after repeatedly telling the staff only to hear we will fix it each time, sucked. One staff said just keep going to the bar with your bucket. Not convenient at all.

Plussat: This wasn't the first time we stayed in this hotel, The location is perfect.

Miinukset: We had double room with two double beds, beds weren't comfy. The TV remote wasn't work properly.

Plussat: Loved the rooftop bar.

Plussat: I loved the location, the staff was very warm and accommodating. The breakfast and evening social were outstanding.

Miinukset: I had to constantly ask for more towels, daily.

Plussat: They are not nice nor kind. Nor willing to help at all

Miinukset: They charged me for a night I booked by midtale. 5 mins later i wrote to them as they clearly could see my real reservation was for staying with them for almost a week but 3 months later. Wrote many times etc. No willing to help even tough we would have been using 4 rooms for a whole week later this year. This is not a great customer service.

Plussat: Location

Miinukset: They charges us 49 USD/day/person without letting us know in advance. We would have not stayed there if we knew before. It was supposed to be for food/beverage service. But we dont drink alcohol and didnt use the service as much as we should have to make

Plussat: Great Location, lovely staff, comfy room.

Miinukset: Having been given a price on booking I was not expecting to have to pay an extra $181 a day for my daughter and I to cover taxes and fees and included the $49 dollar person for breakfast etc. I understood my breakfast was included in my booking. Paying to have drinks and eats on the terrace is fine if the terrace is open and not under construction so no sipping your wine with city views as one would expect. I do feel there could have been a slight discount on the daily rate for that.

Plussat: Friendly staff, nice room, view to Time Square, appropriate breakfast, afternoon snacks, ideal location. Due to my birthday during the stay I got some chocolate and a bottle of wine as present. What a nice gesture. All in all a great stay.

Miinukset: Due to the hotel is very close to the Time Square it is very noisy. Furthermore the rooftop bar was closed because of construction works.

Plussat: Happy hour

Miinukset: Deposit they took so much

Plussat: this is my second time staying here and i love it just as much as the first time! the happy hour and breakfast are amazing and the beds are very comfortable

Miinukset: nothing!

Plussat: Wonderful location!

Miinukset: Unfortunately under some minor construction and so the terrace balcony overlook was closed

Plussat: Location

Miinukset: Lack of basic amenities in room - like toothbrush, unresponsive staff, no light blocking curtains in room, insufficient light in room for reading and other activities, inexperienced staff at front desk

Miinukset: Staff service was poor/unresponsive/inadequate lighting in room/no amenities such as toothbrush, and very difficult to get one/shades cannot block out light, so hard to sleep/no restaurant except for breakfast - how can this be billed as a five-star hotel??? And all sorts of hidden charges built into the bill

Plussat: Good location

Miinukset: Breakfast same every day ( 7 days stay )

Miinukset: Hotel maintenance is poor ; service is not up the standard

Plussat: Location

Miinukset: This was by far the worst hotel experience I have ever had. Definitely a shame on the Intercontinental reputation and name. The staff need to be trained on the basics of manners before being trained on good customer service in the hospitality industry. We booked 2 corner suits. The rooms were so old and have not been well maintained and are much different that the pictures. Upon arrival we had to ask for complimentary water as there was no water in the room. Second day when we asked for water again we were told “ this property does not provide complimentary water and the guy who brought it to you was just being nice!”. Third day they decided they shouldn’t provide us with tea of coffee at all despite the fact that the facilities state that they provide coffee and tea. The cherry on top was the lovely concierge at the time of check out. I said “ excuse me” as i needed to talk to him about a pending matter and he looked at me and looked back at his colleague and continued talking as if I did not exist. When I said again “excuse me I’m talking to you” he looked at me and said ”look lady, I dont understand what you want from me. I wasn’t the person who took your bags look for him and dont talk to me!”. If he was trained on the basics of manners and good customer service he would be able to understand my simple enquiry and answer back politely! A horrible experience and I would never recommend this property to anyone.

Plussat: Quick check in, outstanding staff. Great location. Clean rooms

Miinukset: Let’s say very minor area of improvement, housekeeping can keep sharp eye if face washing soap has been used,provide another stick. No big deal. Construction noise ( not property fault)

Plussat: Fab location! Absolutely spotless.. beautiful hotel

Miinukset: Room service prices were outrageous but at the same we were central NY

Plussat: Beautiful hotel and in a great location

Plussat: The staff was very courteous and professional and the bed was very comfortable. All my needs were met and more offered

Miinukset: N/A