New York hotellit lähellä Radio City Music Hall

Plussat: The location

Miinukset: Arrogant attitude of the staff, specifically in the more public dining area.

Plussat: Every bit

Miinukset: Nothing really. Perfect

Miinukset: overall appearance of the Hotel is dated all the furniture from the benches outside the elevators to the table and chairs in the lobby bar are old and dirty. The palm dinning room was way over priced for the food and service was horrible

Plussat: service was excellent, the hotel location amazing, they try to keep up with the properties as much as they can, the concier were amazing . i didn't have any bad experience. i will recommend it for friend

Miinukset: none

Plussat: This was a bucket list trip. Met every expectation!!! Everything was perfect.

Plussat: Price point

Miinukset: Nothing really

Plussat: Excellent service

Miinukset: No

Miinukset: Renovation of the building from outside was little appealing given the aura and fame it is suppose to portray. That was a downside. Hope for a better view next time

Plussat: loved the staff especially Tony who greeted me every morning with a smile at the door

Plussat: Staff, Hotel, Room were all excellent! 100% satisfied!

Miinukset: The car valet company that the Plaza uses rummaged through my wife's Range Rover and left it a mess. Don't care about the few $$$ they took, its the principle that this shouldn't happen. Not the Plaza's fault, but be careful.

Plussat: Bed was very comfortable, excellent gym facilities and bar/afternoon tea was lovely.

Miinukset: Staff treated us as if we could not afford to stay there.

Plussat: Love the decorations in the room, great spot across the Central Park...

Plussat: Perfect location, very comfy rooms

Miinukset: Not very helpful staff

Plussat: The refurbishment and style of the rooms was excellent, tasteful and modern. The rooftop bar was an awesome spot to spend an hour or so. The restaurant was well managed (despite being extremely expensive)

Miinukset: The staff tried to make good on our numerous issues however it was a bit like a scene from "faulty towers" - the front desk/concierge staff were quite useless and were awkward in their approach and resolutions. It seemed like they needed a complete review of the end to end customer journey and review their end to end process - lots of gaps between departments (ie housekeeping and room service/dining).

Plussat: Proximity, Rooftop bar.

Miinukset: Our room was not properly cleaned before we arrived, Light bulbs not working so clearly room was not checked before we arrived.

Plussat: Perfect location, friendly staff, nice rooms, secure and comfortable place

Miinukset: Even though it looks newly renovated but needs alot of maintenance example is carpets in corridors at some floors are not straightened or clean and there is some issue with the lifts etc..

Plussat: Absolutely great concierge team thanks so much Jeff Mark and the others Superb food and beverage lady in the bar

Miinukset: The hotel is not as clean as it should be and the room was not in best shape !!!

Plussat: The best location

Miinukset: Room cleaning Bed making Not valuable

Plussat: Good location and clean rooms, friendly staff and very good service

Miinukset: No ice machine or easy access to beverages to take to the room

Plussat: Bar on top and Lucy at check in

Miinukset: Price was ok but could be lower

Plussat: Clean Location Comfort Staff friendship

Miinukset: A little bit pricey If you have a Car, it may need 20 - 30 min during rush hours to be brought to the hotel. I believe this is because of the traffic jam.

Plussat: The staff was most accommodating to make sure of our comfort and the availability of assistance, right from the start, our bellman made sure our concerns or inquiries got answered. Best "Times Square" hotel for me!

Miinukset: Some of the amenities of a 5 star include asking for anything and everything one requires, through the desk. I could walk to an ice machine faster than the line was answered-sometimes.

Plussat: Continental breakfast was quite okay but could do with changes day-to-day. Consistent in room decor and stylien

Miinukset: Confusing lobby area. This could be fixed by relocating reception to the left side of the entry area rather than way up the end of the hall. It is too dimly lit too in my opinion. Our Junior Suite (1501) was quite dark with small windows. The complimentary tablet is a gimmick and is not likely to be useful to anyone with a smartphone or their own tablet/laptop. No hand towel rack—where do you put them? Disconcertingly loose bathroom/shower fittings. No coffee. Stain on couch.

Plussat: Large room very clean. Perfect location

Plussat: The location is perfect

Miinukset: The rooms need to renew and the mattress is uncomfortable

Plussat: Rooms are spacious and clean, in NY very difficult to get such service for a reasanoble price... the location in Midtow is convenient as for bussiness as for turism. I’m returning to this hotel every year.

Plussat: The bed was too soft

Miinukset: Too pricey in comparison to US hotel chains also break fast was very expensive

Plussat: The service

Miinukset: Condition of room

Plussat: This was the best breakfast I have ever been offered as part of the hotel rate. It was NOT a buffet, but a custom-cooked and served breakfast from a menu of innovative choices! The location was perfect for uptown, mid-town, or downtown touring or shopping. I have lived in NYC area for over forty years and only stayed at a hotel to maximize my stay in the city --- I will ALWAYS go back to the Sofitel! Also, it is walking distance to the theatre district, and their restaurant offers a pre-theatre dinner. This is actually how I discovered the Sofitel -- I went first just to the restaurant for dinner before theatre.

Plussat: Didnt try it

Miinukset: Old rooms and hotel

Plussat: Great location!

Miinukset: N.A

Plussat: LOCATION

Miinukset: THERE ARE NO IMPORTANT THINGS THAT A TRAVELLER NEEDS SUCH AS WATER, COFFEE TOILETRIES AND OTHERS

Plussat: The location

Miinukset: The property needs a lot of renovation The rooms are becoming outdated The room service is deplorable !

Plussat: loves the looks of this hotel

Miinukset: nothing

Plussat: The hotel is very centrally located, close to theatres, many attractions and restaurants. Our room was spacious. There was a good choice at breakfast and the service was excellent despite the hotel being full.

Plussat: The location of the hotel was wonderful. Steps from Times Square, the Theatre District and 5th Avenue shopping! Friendly and helpful staff. Nice to wake up to free coffee and a paper. Small but adequate work-out area was an added plus.

Miinukset: Although well-kept, the rooms were looking a little bit beat up with scratches and divots in the furniture and stains on the carpet.

Plussat: Room comfort, view on TSq: rooftop, breakfast

Miinukset: Lacking the tea/coffee facility; service on the rooftop; safety in the shower

Plussat: Great location. Friendly staff and very clean.

Plussat: The room is nice and cleaned, the view from the bar is amazing, and the location perfect. Easy to accès by subway, taxi or train. Perfect if you want to enjoy Theater or Central Park.

Miinukset: - the breakfast for $30 is very disappointing. The viennoiserie are sad, no label on all the cold cut so you don’t know what you eat, the hot chocolate is made with water. Also, we were 4 at the table, 3 included, 1 was not. We almost got attacked by the server, to know who will pay, how and when. - the bar is nice, drinks are good, but service is very slow. It is difficult to order, and it take more than 7 min to ba able to pay! - the concierge did order my parents private taxi, however he ordered for the wrong day ! Luckily we found someone very helpful downstairs to call the company and got a car 10min after. Maybe the concierge was more pre occupied to get his $15 cash commission from my parents than focusing on the day ! (This is the first time i hear cash commission, maybe it NYC) - Finally, the reception. Very nice at check-in, even for a lucky upgrade! Check out was thought. We gave our credit card for pre auth in case of incidental, however as mentioned during check in this card should not be used to pay consumption. Unfortunately they automatically proceed the payment on this card. (How come you don’t confirm before charging, this is a hospitality standard !). Later, I extended for 1 night, what a surprised, they again charged on my french card when i specifically said to the same receptionist agent I wanted to pay with a different card! Thank you for the commission that my bank will apply. I usually don’t do comments, I am working in hospitality industry since 10 years, but many things were unfortunate to see when you pay so much money.

Plussat: Terrace bar and location

Miinukset: Lack of “style” and amenities (no free water for example). Also, you can hear neighboring guests a bit more than expected.

Plussat: That everything from checking in to having cocktails in premise went smoothly.

Miinukset: Our bathroom toilet continued to run and was not flushing completely.

Miinukset: The holding deposit of $480 US was removed from our account and not returned on check out. I contact accounts who advised they would send me an email confirming they deposited the funds, but no email.

Plussat: I like they provide 2 beds in the room and very comfortable, good quality bed clothes, clean room and good house keeper. the gym is good has everything i need it. the restaurant has great views of times sq broadway st but went with 5 people to eat dinner service bad! my cesar salad with chicken no dressing NO parmesan CHEESE I MAkE IT BETTER , the service slow and will no eat there ever. THERE WAS SO FEW CUSTOMERS??!!I would come back to this Hotel

Miinukset: GOOD BEDS QUIET ROOM, clean room good tv great gym, value for money, but rooms are small!! good coffee very delicious, good help with luggage

Plussat: location and outside terrace overlooking NYC

Miinukset: no valet parking

Plussat: Clean, stylish room. Great location. Terrific views from room on 30th floor. Staff very friendly. Very comfortable mattress. Quiet. Nice bathroom. Location close to lots of great food in hell's kitchen. Three subway stops within a block and easy walk to central park.

Miinukset: Pillows, one too firm, other not enough. Rooftop patio was filled with smokers, couldn't stay out there for more a few minutes.

Plussat: The bed was amazing and the location was great.

Miinukset: The ice machine was broke all 4 days of my stay, after repeatedly telling the staff only to hear we will fix it each time, sucked. One staff said just keep going to the bar with your bucket. Not convenient at all.

Plussat: This wasn't the first time we stayed in this hotel, The location is perfect.

Miinukset: We had double room with two double beds, beds weren't comfy. The TV remote wasn't work properly.

Plussat: Loved the rooftop bar.

Plussat: Sijainti oli erinomainen 100 m:n päässä Central Parkista. Kylpyhuone oli uudistettu ja siisti. Henkilökunta oli ystävällinen.

Miinukset: Standard King huone oli vaatimaton ja erittäin pieni kahdelle henkilölle. Ikkunoista avatui rakennustelineiden välistä "maisema" vastapäiseen tiiliseinään. Emme onnistuneet vaihtamaan huonetta, koska hotelli oli loppuunmyyty vierailumme (7 vrk) ajan.

Plussat: We were initially disappointed that our room was behind the construction work taking place. We pointed this out to Amanda and we moved to a better rim the next day. This turned things around for us.

Miinukset: See above Restaurant and bar very expensive, even for the area.

Miinukset: This had been my go to hotel for several years now- I probably have stayed there a dozen times. Unfortunately, there is construction going on and there was drilling and hammering right on the other side of the wall all three days I was there. I was told this would go on for two years. Plus, all the details that I loved about the hotel seem to have disappeared- such as a lot of the amenities. Seems to be no mini bar. Too large paper cups have replaced the stylish cups for the Nespresso machine. No glassware. No room service. Staff not as friendly. I understand that Hilton has bought the property this past year so I presume that has a lot to do with these changes. And shockingly, the price of the room has gone up to boot! When I complained about the noise with the front desk the woman was not very apologetic and gave me a reluctant “sorry” and said she would note it in the guest record. I checked out feeling disappointed and sad as this used to be my favorite hotel. Will not stay there again.

Plussat: The extra large bed, the location, check-in and checkout were quick and easy and all staff were friendly and welcoming.

Miinukset: We had no view from our window which had blinds that we couldn’t open or adjust and there was construction going on around the hotel which we should have been informed about. The air conditioning unit was difficult to adjust and very noisy.

Plussat: Nice Location, friendly staff, meat and clean! Will come back ! :-)

Plussat: No room service or breakfast and to noisy

Miinukset: Location

Miinukset: *Lobby is dreary, stail and uninviting, Room that was booked as luxury was anything but...... cheap furnitures, Tiny room in which I couldn't fit in an open suitcase, television picture resolution was bad. Lighting fixtures fit a military barak not a so called luxury room, worned and stained carpet and an outdoor view of a wall and fire escape rusted stairway.

Plussat: Location was good; connected to Wayfarer which has great bartending staff; comfortable bed; good housekeeping service

Miinukset: Was not 5 stars in property, amenities or service. Room was very small for price (even in NYC) with crazy loud air conditioner; check in service was very transactional - no warmth or welcoming but this did improve at check out with much friendlier staff and great doorman/bellman.

Plussat: The property and Location are wonderful. Love that part

Miinukset: They removed perks and details like room service and in room snacks and never published it on their website. They made me wait for an hour even though the check in time is at 3 pm and I arrived at 7pm

Plussat: It had a great bathroom and soft blankets!

Miinukset: The room was just okay. The walls had cracks and it just felt a little old and there was a lot of dust. The elevator was also broken.

Plussat: service and location very good staff!

Miinukset: The room was on the small side.The bed was just ok!

Plussat: The staff was very friendly and helpful.

Miinukset: No room service, couldn’t even get ice. I should have been made aware of that when I booked. The hotel in general needs a bit of a facelift.