The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
sijainti erinomainen. Hotellin ilmastointi ei toiminut ajoittain. Huoneissa oli todella kuuma ajoittain,
Sijainti, siisteys. Parisänky olisi voinut olla kaksi erillistä sänkyä.
Hotelli oli hyvällä paikalla ja helposti liikuttavalla paikalla. Henkilökunta auttoi kohtalaisen hyvin kun pyysi apua. Moni työntekijä ei puhunut kunnolla englantia. Myös sänkyjen koko muihin Yhdysvaltojen hotelleihin verrattuna oli pienet. Euroopassa 120cm sänky on normaali parisänky joissain paikoissa mutta yhdysvalloissa en ole koskaan ennen törmännyt 120cm parisänkyyn.
Absolutely beautiful hotel in a great location! Loved my stay there!! Charging 16.00 per day for wifi is insane
Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again. There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).
Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot! No closet in the hotel room.
Staff was very cordial and gave excellent customer service. Charge for Wi-Fi was unexpected for a $700 a night room.
Location, good neibourhood , good loung and snack shop . Also rooms were good side and clean with proper functioning bathroom. I wish they had a sit down restaurant of their own. Although they are close to restaurants on the street.
Decor, location, cleanliness $16.00 for wifi
Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.
location room wasnt clean properly by housekeeping
Convenient location to everything we were doing and the Molton Brown products are terrific! It's a luxurious hotel and a lovely interlude from the chaos of Manhattan. We asked for some champagne flutes and the ones we received were delivered dirty. We called and asked for replacements and it took well over an hour to receive them - at that point we had washed the flutes ourselves in the bathroom sink.
Large rooms, excellent location
Staff was great, service excellent, rooms were huge in the Tower No coffe in room, very pricey to have sent to your room
Very clean rooms, updated rooms, great service, great location.
Had a wonderful stay. The staff was very attentive and always seeking ways to make our stay better. The location to shows was the best with a theater right next door and the 54th floor bar was a perfect after theater hang out for drinks and snacks. It was also steps away from the subway to go in any direction. We did not have to step foot in a "smelly" new york taxi all weekend not to say the subway was a bouquet.....just kidding on the smell.
Location was great A bit noisy Some of the staff( not all) had attitude. I noticed they were attentive to some people better than others.
The location was great. So close to Time Square and in the middle of 2 great Irish Pubs. Only that we could not stay longer.
Overall staff was friendly.....BUT Our beds were very firm, and our maid did a lousy job cleaning our room. She left a dirty wash cloth on our bathroom floor for two days! We did not receive our requested newspaper at our door, and the staff would not give us a paper because there were no extras. The Internet charges were ridiculous!
Location, rooms, restaurant, and 54th Floor Lounge were very nice Everything... we will be back.
Location Overall atmosphere less than satisfactory
The view of the city and comfortable bed
Very Clean, Very Modern. Loved it!
Location and price
loved the location, close proximity to the subway, free cold filtered water & water bottles, & the staff was great! This was a great hotel.
the location is very good. 1) i have told the hotel that i would be paying for my stay on cash, and was told that i should do so upon check-out; yet the hotel proceeded to debit my credit card before the check-out time; 2) the car park is too blocks away. If one has luggages, the car-park is too far. 3) we arrive at the hotel earlier than 3 pm cos my flight arrived at 11 am. Despite there being vacant rooms, the hotel refused to assign us the room. Upon our return at 3.30 pm, we had to wait 45 minutes for the room allocation.
Location, friendly staff, room comfort. While the room initially seems small, it soon becomes much larger because it is so compact and carefully thought out. I marvelled at the eye pleasing decor and efficient design. It has the feel of a small European hotel. There's no wasted space in the room or in the lobby. The check in /out front desk measures 3 x 5 feet at most. Amazing! I liked everything about the place.
Location My reservation was cancelled. The staff did not pass me the messages that were left at the reception. renovation with constant noise. Very small rooms, even for ny. Was charged for full day because of late check out
We loved the location. Bed was a little hard for my husband, but I was comfortable
The staff were very informative,friendly,and accommodating. The location was amazing!
Convenient location and reasonable pricing make this a good choice for a NYC weekend. The room was modern with all the needed items. Not really a negative but do note there is no lobby here, just a couple terminals to check in and one person to help you. So not a full service hotel but it was ok with us. Breakfast was typical american buffet for about average NY prices. We generally don't spend a lot of time in the room while in NY so this was good.
LOVED the purified water on our floor. Also, the Guest Closet on our floor was nice. Had extra coffee and an iron. Loved the look and the value.
Location was awesome, steps away from Rockefeller center. Quiet at night. Staff were lovely. Furniture was a bit worn. Beds were not full size.
For a solo, environmentally-conscious traveler, it was fun to experience what it's like to live in 250sqft of room. Everything in the room was well-designed to fit all the conveniences of modern life into perfectly organized, perfectly sized furnitures and fixtures. The tiling, furniture, and appliances all felt modern and fresh. My only 2 negative experiences during my stay were the thin walls and not-so-comfortable mattress. In all fairness, I sleep on a premium mattress at home, so the bar was quite high. But mattress aside, I wish there was more sound-proofing on the walls - particularly exterior walls and windows. The NYC night-time jack-hammers kept me up until 3am. Even my White Noise app on my phone couldn't drown it out. If you stay here, bring earplugs
The bed was horrible...not enough blankets either.
Hyvä sijainti, ei kuluneisuutta, ystävällinen ja avulias palvelu, palvelussa pientä sähläystä; huone ei ollut täysin valmis kun saavuimme, pyysimme erillistä peittoa jo varausvaiheessa, jota ei kuitenkaan oltu tuotu, pyynnöstä se tuotiin, seuraavan päivänä se vietiin pois ja sitä seuraavana päivänä se oli jätetty ilman lakanoita. Ymmärrys ystävän/kaverin kanssa matkustavien tarpeista puuttui. Hotelli oli kesken, rakennustöiden viimeistely puuttui osittain, kuvat nettisivuillanne (booking.com) antavat ymmärtää, että hotelli on valmis, huone oli valmis, aulatilat ja sisäänkäynti keskeneräiset
Huone oli erittäin viihtyisä ja kaunis. Koko hotelli oli todella upean näköinen, sisustukseen panostettu. Huoneessa oli iso kylpyhuone, todella mukava sänky, tv.. Hotellin ravintolassa kävimme vain aamiaisella, mutta se oli erittäin hyvä ja myöskin todella luksusta. Sijainti aivan loistava, Times Squarelle n. 5 min kävelymatka. Tilausaamiainen, jonka tarjoilu kesti jonkin aikaa. Muuten ei haitannut mutta lähtöaamuna, jolloin oli kiire, olisimme toivoneet ripeämpää palvelua. Lisäksi saimme väärän aterian yhtenä aamuna, mutta se ei varsinaisesti haitannut (kävi hyvä tuuri). Ruoka ravintolassa oli erittäin hyvää ja ravintola itsessään erittäin viihtyisä, välillä tuntui vaan että tarjoilijan olisi pitänyt keskittyä hiukan enemmän.
Staff was wonderful, interior was beautiful, rooms where very comfortable, entire experience made for quite a romantic stay. Rooftop bar wasn't as great as I'd hoped. The design was trendy, but the clientele was decidedly not. Fortunately, the hotel is in a great area with plenty else to do nearby.
fantastic service, great staff, good location smallish rooms, lack of closet space
The staff at the front desk and the doormen are so helpful!!
Location is amazing. Dinner at Tender restaurant was very good. Staff was helpful and very nice. Room was facing street and was very noisy. Pictures of room looked spacious. In reality, room was basically a king sized bed! Bathroom was literally part of the room with no separation. Seemed a high price for a very small room.
Great location, 1/2 block from Times Square TKTS, and walking distance from Grand Central. Classy hotel, lobby and room furnishings, it was great for a long weekend for the two of us. After Kayak gave us an opportunity to request a superior view, we got a 9th floor room. In that room space around the bed was small, as was closet space also, and only one chair.
Great front desk, bellman and concierge staff. Nice breakfast. Room wasn't ready per check in time.
Great location and very nice staff in all departments. The rooms were a bit worn and the separation of the bathroom was only with a curtain.
Location. First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.
The room was very nice and clean. The location was excellent. The rooftop bar was really cool too. The staff was extremely friendly. I guess if I had to complain about anything it would just be the size of the room, it was very small. But I know that it is typical for many NYC hotels.
Great staff. Everyone was so helpful and friendly. Especially door men and bell hops. Arrived in rain and they were right there with umbrellas. Stayed on 4th floor and often a loud noise in the walls would wake me up. Possibly related to ventilation or pipes?
Nice staff Remodeling so no restaurant or bar, small lobby
- room was extremely clean, decor was very nice - the size of the room king room was perfect with plenty of space to feel comfortable and not cramped like typical NYC hotels - bathroom was good size and extremely clean - location was great (midtown east but more central and just further away from the tourist traps that you can get a nice night of sleep) - hotel restaurant was a little small but efficient for an early breakfast. - this is officially my new go to hotel when I have short business trips in NYC. The price is great and it has everything I need. i don't have anything negative to say about this hotel.
Room was large, bed comfortable Street noise, room keys failed to work multiple days in a row, knocking on my door at 6:30am despite DND. I've stayed at OneUN, and at the Candlewood- in both places i felt that the cost was more aligned with the quality than it was at at the Omni.
You charge me 199 plus tax then $65 for dont know what for?then you put me on the 2nd floor facing a generator when my wife told them we were friend and family dor the hotel said their nothing they can do.was tired just wanted to go to sleep nothing else.only to notice a charge of 65$ no explanation for it....
Friendly staff, great bar, and well priced. The rooms are a little small but we've had smaller in Manhattan.
Very Friendly and attentive staff. Location away from Times Square but still walkable. Proximity to Central Park! Very Clean Rooms that seem to be a rarity in NYC! You need a cab? The Doormen have that handled quickly! Hotel Car service to the Airport is a value for the money! I did come home with bug bites on my legs that itched through out my stay there. I can't say for certain it was from the bed but may have came from room.
The staff was pleasant and very helpful. We loved the location. We were right in the mix of everything and in walking distance to the metro. Bar/restaurant was a bit pricey for what we received. Felt a bit nickel and dimed...i.e. Charges to make a phone call.
Good location, friendly staff, clean and decent sized rooms for NYC. Reserved 3 "deluxe double" rooms but when I arrived front desk told me those are not guaranteed when booking through 3rd party website (then why do they give you an option of what type of room you want). Anyway, I received 2 deluxe doubles and a king room with a roll away bed. Not ideal but the king room was large and the rollaway was actually pretty nice. Also, valet service is SLOW. Call at least 45 minutes ahead for your car.
Service, service, service. Everyone was incredibly friendly and helpful. Staff was all smiles, even the guys painting the hallway, so I'm assuming this place treats everyone well. The room was awesome! I ordered champagne at 1 in the morning, the guy helping me confirmed my order - then called back 10 minutes later to tell me they were out of the bottle I requested but they would give me the next option up at the same price. Had an awesome stay. This is the first time I have stayed at a hotel where I am struggling to write something here. Prices of the hotel bar maybe? Not really a fair complaint as this is a luxury hotel in NYC.
Clean and pleasant. There was not coffee machine. The refrigerator was not working properly and did not get cold.
Erinomainen sijainti manhattanilla ja ystävällinen henkilökunta. Siisti ja mukavasti sisustettu huone. Keskeinen sijainti tekee Manhattanilla lomailusta todella miellyttävää. Pikkuasioita, mutta hyllytilaa vaatteille ei ollut juuri lainkaan.
Erinomainen palvelu ja kohtelias henkilökunta. Huoneet rauhallisia, vaikka hotelli on keskellä manhattania
Hyvä sijainti NY:n ydinkeskustassa 5th ja 6 th Ave välissä. Ei ikkunanäkyvyyttä ulos.
siisti hyvä sijainti,oikein hyvä huone kylmä huone,valitimme ei korjattu valitimme uudellen 6 tunnin jälkeensitten tuli kaveri käymään katsomassa huone termostaattia,,ja saimme lämmintä,,vessa vuoti korjasivat
Joka ilta henkilökunta toimitti huoneeseen seuraavan päivän sääennusteen yhdessä keksitarjoilun kera. Aamuisin oven edessä odotti päivän New York Times. Pieniä mutta mieleenpainuvia eleitä!
Clean and comfortable upscale hotel with a very friendly and accommodating staff. The restaurant pricing, especially for breakfast, is out of control.
The room service prices seem a bit excessive
Location was good for walking but, I was very dissappointed at how dirty smelling the lobby was. I stayed in NYC before and after a trip to the Galapagos. On the way down I stayed at a Hilton and on th way back I spent a little extra to end the holiday on a high note and chose the Intercontinental. In Asia Intercon hotels are luxurious and wonderful. The Intercon Barclay was a big dissappointment. The smell in the lobby for all 3 days was sour and foul. It reminded me of a gym locker. I hated walking through the lobby and sometimes you could smell it on the stairs before you even entered the building. Considering I paid about 100 dollars more a night then the Hilton, which was only three streets away, the room was very small and cramped. The bathroom was also very small, dirty, and the grout in the tile had not been cleaned well
it was central and close to the bus pick up for Javits centre no cafe style dining
Location good. No facility for making tea in the rooms. The extracters in the bathrooms did not work. Complementary Tea/coffee in lobby stopped at 7am.Basic internet facility should be complementary. the bathrooms are too small.
the location was good for the purpose of my business trip the bathroom was the size of a small closet with the smallest tub I have ever seen. the internet did not work for two days and on one day I had a cold water shower. Definitely not a 5 star hotel other than their prices and flower arrangement in the lobby
Hotel staff was very friendly and helpful. The hotel was beautiful, rooms were very clean and more comfortable than home.
We went to NYC just before Christmas and could not have been happier with this hotel. Although our room was small, we did not spend much time in the room and therefore it did not bother us! The staff was so friendly and helpful and the location was amazing! We would definitely stay here again on our next visit to the city!
The staff were always helpful and the hotel was in a great location to shopping, Times Square and Grand Central Station The shower used cloth shower curtains so that by the second shower the water would wick out to the second curtain and onto the floor. Also there is no fan in the bathroom so it was a bit steamy when you got out.
Rooms are quite larger, ceilings high. Decor is modern but not colorful. Still some areas under construction
room was shabby; breakfast personnel unfriendly.
Viihtyisä huone, aivan mahtava ravintola. Söimme aamiaisen kahdeksana aamuna hotellilla ja ruoka sekä palvelu oli hintansa väärti. Illastimme myös ravintolassa ja voimme suositella lämpimästi kenelle tahansa hyvän ruuan ystävälle. Consierge palvelu oli myös asiantuntevaa ja hyvää. Ei. Kaikki toimi hienosti ja olimme erittäin tyytyväisiä. Palaamme tähän hotelliin jos vielä matkustamme New Yorkiin. Voimme suositella myös muille.
hotellin sijainnista hinta laatusuhde oikeaksi, hotellin taso ei vastaa siitä maksettavaa hintaa