New York hotellit lähellä Lincoln Center for the Performing Arts

Plussat: The location

Miinukset: Arrogant attitude of the staff, specifically in the more public dining area.

Plussat: Every bit

Miinukset: Nothing really. Perfect

Miinukset: overall appearance of the Hotel is dated all the furniture from the benches outside the elevators to the table and chairs in the lobby bar are old and dirty. The palm dinning room was way over priced for the food and service was horrible

Plussat: service was excellent, the hotel location amazing, they try to keep up with the properties as much as they can, the concier were amazing . i didn't have any bad experience. i will recommend it for friend

Miinukset: none

Plussat: This was a bucket list trip. Met every expectation!!! Everything was perfect.

Plussat: Price point

Miinukset: Nothing really

Plussat: Excellent service

Miinukset: No

Miinukset: Renovation of the building from outside was little appealing given the aura and fame it is suppose to portray. That was a downside. Hope for a better view next time

Plussat: loved the staff especially Tony who greeted me every morning with a smile at the door

Plussat: Staff, Hotel, Room were all excellent! 100% satisfied!

Miinukset: The car valet company that the Plaza uses rummaged through my wife's Range Rover and left it a mess. Don't care about the few $$$ they took, its the principle that this shouldn't happen. Not the Plaza's fault, but be careful.

Plussat: Bed was very comfortable, excellent gym facilities and bar/afternoon tea was lovely.

Miinukset: Staff treated us as if we could not afford to stay there.

Plussat: Love the decorations in the room, great spot across the Central Park...

Plussat: good location & good rooms & friendly staff

Plussat: Location and room size

Miinukset: Food quality not good. Personnel training, apperance and politeness could be dramatically improved.

Plussat: Location, Nice room, great beds, very efficient and friendly staff.

Miinukset: The cost of food and drinks in the bar. We didn’t even try the restaurant. The reviews were not so hot and prices were very high.

Plussat: The bed was very comfortable. The room was clean and a good size.

Miinukset: The only issue I had is that, even if you tried, you couldn’t close the room door without it making a lot of noise. This was a little annoying at night.

Plussat: Love the location! One block from the heart of Fifth Avenue, minutes from Central Park. Easily walkable to Times Square, but out of all the craziness! Staff was always friendly and helpful. Classic old hotel, more classy than flashy. Very nice sized rooms, especially by New York standards.

Miinukset: No real complaints. Elevators could be a little slow on occasion, but not a real problem.

Plussat: The comfort of the rooms - an oasis in a busy bustling city

Miinukset: Paying so many taxes!

Plussat: Location was great, could walk to a lot of interesting sights in NYC. Suite was nice and large

Miinukset: No sofabed in the suite

Plussat: Great hotel. Awesome location!

Plussat: We usually stay here because location is excellent. It’s reasonably clean and comfortable.

Miinukset: Hotel is showing its age: very tired and run down. Needs refurbishing, new carpets etc.

Plussat: Liked the location

Miinukset: The lift too small, the rooms were dated .

Miinukset: If I had been able to book directly with the hotel I would have saved money.Unfortunately I got the tel number aafter i had booked.

Plussat: location and large size of room

Plussat: Room comfort, view on TSq: rooftop, breakfast

Miinukset: Lacking the tea/coffee facility; service on the rooftop; safety in the shower

Plussat: Great location. Friendly staff and very clean.

Plussat: The room is nice and cleaned, the view from the bar is amazing, and the location perfect. Easy to accès by subway, taxi or train. Perfect if you want to enjoy Theater or Central Park.

Miinukset: - the breakfast for $30 is very disappointing. The viennoiserie are sad, no label on all the cold cut so you don’t know what you eat, the hot chocolate is made with water. Also, we were 4 at the table, 3 included, 1 was not. We almost got attacked by the server, to know who will pay, how and when. - the bar is nice, drinks are good, but service is very slow. It is difficult to order, and it take more than 7 min to ba able to pay! - the concierge did order my parents private taxi, however he ordered for the wrong day ! Luckily we found someone very helpful downstairs to call the company and got a car 10min after. Maybe the concierge was more pre occupied to get his $15 cash commission from my parents than focusing on the day ! (This is the first time i hear cash commission, maybe it NYC) - Finally, the reception. Very nice at check-in, even for a lucky upgrade! Check out was thought. We gave our credit card for pre auth in case of incidental, however as mentioned during check in this card should not be used to pay consumption. Unfortunately they automatically proceed the payment on this card. (How come you don’t confirm before charging, this is a hospitality standard !). Later, I extended for 1 night, what a surprised, they again charged on my french card when i specifically said to the same receptionist agent I wanted to pay with a different card! Thank you for the commission that my bank will apply. I usually don’t do comments, I am working in hospitality industry since 10 years, but many things were unfortunate to see when you pay so much money.

Plussat: Terrace bar and location

Miinukset: Lack of “style” and amenities (no free water for example). Also, you can hear neighboring guests a bit more than expected.

Plussat: That everything from checking in to having cocktails in premise went smoothly.

Miinukset: Our bathroom toilet continued to run and was not flushing completely.

Miinukset: The holding deposit of $480 US was removed from our account and not returned on check out. I contact accounts who advised they would send me an email confirming they deposited the funds, but no email.

Plussat: I like they provide 2 beds in the room and very comfortable, good quality bed clothes, clean room and good house keeper. the gym is good has everything i need it. the restaurant has great views of times sq broadway st but went with 5 people to eat dinner service bad! my cesar salad with chicken no dressing NO parmesan CHEESE I MAkE IT BETTER , the service slow and will no eat there ever. THERE WAS SO FEW CUSTOMERS??!!I would come back to this Hotel

Miinukset: GOOD BEDS QUIET ROOM, clean room good tv great gym, value for money, but rooms are small!! good coffee very delicious, good help with luggage

Plussat: location and outside terrace overlooking NYC

Miinukset: no valet parking

Plussat: Clean, stylish room. Great location. Terrific views from room on 30th floor. Staff very friendly. Very comfortable mattress. Quiet. Nice bathroom. Location close to lots of great food in hell's kitchen. Three subway stops within a block and easy walk to central park.

Miinukset: Pillows, one too firm, other not enough. Rooftop patio was filled with smokers, couldn't stay out there for more a few minutes.

Plussat: The bed was amazing and the location was great.

Miinukset: The ice machine was broke all 4 days of my stay, after repeatedly telling the staff only to hear we will fix it each time, sucked. One staff said just keep going to the bar with your bucket. Not convenient at all.

Plussat: This wasn't the first time we stayed in this hotel, The location is perfect.

Miinukset: We had double room with two double beds, beds weren't comfy. The TV remote wasn't work properly.

Plussat: Loved the rooftop bar.

Plussat: I loved the location, the staff was very warm and accommodating. The breakfast and evening social were outstanding.

Miinukset: I had to constantly ask for more towels, daily.

Plussat: They are not nice nor kind. Nor willing to help at all

Miinukset: They charged me for a night I booked by midtale. 5 mins later i wrote to them as they clearly could see my real reservation was for staying with them for almost a week but 3 months later. Wrote many times etc. No willing to help even tough we would have been using 4 rooms for a whole week later this year. This is not a great customer service.

Plussat: Location

Miinukset: They charges us 49 USD/day/person without letting us know in advance. We would have not stayed there if we knew before. It was supposed to be for food/beverage service. But we dont drink alcohol and didnt use the service as much as we should have to make

Plussat: Great Location, lovely staff, comfy room.

Miinukset: Having been given a price on booking I was not expecting to have to pay an extra $181 a day for my daughter and I to cover taxes and fees and included the $49 dollar person for breakfast etc. I understood my breakfast was included in my booking. Paying to have drinks and eats on the terrace is fine if the terrace is open and not under construction so no sipping your wine with city views as one would expect. I do feel there could have been a slight discount on the daily rate for that.

Plussat: Friendly staff, nice room, view to Time Square, appropriate breakfast, afternoon snacks, ideal location. Due to my birthday during the stay I got some chocolate and a bottle of wine as present. What a nice gesture. All in all a great stay.

Miinukset: Due to the hotel is very close to the Time Square it is very noisy. Furthermore the rooftop bar was closed because of construction works.

Plussat: Happy hour

Miinukset: Deposit they took so much

Plussat: this is my second time staying here and i love it just as much as the first time! the happy hour and breakfast are amazing and the beds are very comfortable

Miinukset: nothing!

Plussat: Wonderful location!

Miinukset: Unfortunately under some minor construction and so the terrace balcony overlook was closed

Plussat: Location

Miinukset: Lack of basic amenities in room - like toothbrush, unresponsive staff, no light blocking curtains in room, insufficient light in room for reading and other activities, inexperienced staff at front desk

Miinukset: Staff service was poor/unresponsive/inadequate lighting in room/no amenities such as toothbrush, and very difficult to get one/shades cannot block out light, so hard to sleep/no restaurant except for breakfast - how can this be billed as a five-star hotel??? And all sorts of hidden charges built into the bill

Plussat: Good location

Miinukset: Breakfast same every day ( 7 days stay )

Miinukset: Hotel maintenance is poor ; service is not up the standard