New York hotellit lähellä Carnegie Hall

Plussat: The location is excellent if you want immediate access to high-end shopping, Carnegie Hall, great restaurants (like "Benoit") and Central Park. The hotel was very clean and quiet, which we really appreciated as well.

Miinukset: We did not eat breakfast there although we had to pay for it anyway, since the cost of breakfast is embedded in the "daily resort fee" charged by the hotel. I think all guests should be given an "opt out" re the breakfast. The eating area was small, cramped and windowless. Not appealing as a place to eat.

Plussat: Location and clean.

Miinukset: Price was too high.

Plussat: New, clean, efficient use of space

Miinukset: Very small; no bar

Plussat: Location, cleaningness of the property.

Miinukset: Breakfast could be better.

Plussat: Location is the best. Right in the center of where we wanted to be ..Carnegie hall. Near Central Park centrally located nothing Near all transportation staff is excellent. Professional. Warm friendly very helpful Rooms are efficient and most important very clean. Thank you Carnegie hotel

Miinukset: Nothing to dislike

Plussat: Close to Central Park.

Miinukset: Too small room.

Plussat: Ystävällinen palvelu

Miinukset: Aamupala ei vastannut hotellin antamaa kuvausta.

Plussat: The breakfast was good and available until 10 AM. Additionally there were snacks and drinks available through out the day and night, these were free. The location is great, very close to various subway options as well as Central Park.

Miinukset: Bed was on the soft side.

Plussat: Very clean and modern. Polite and helpful staff. Refrigerator in room. Comp. cheese and wine hour. Good location.

Miinukset: Small room. Coffee not great.

Plussat: Location. Very clean

Miinukset: Very small room

Plussat: Staff Location was perfect!

Miinukset: Coffee was terrible We wish they would have had better coffee We would have traded that for the pastries

Plussat: The hotel staff was wonderful.

Miinukset: Rooms were small but comfortable.

Plussat: The room was beautiful and clean. The bed was very comfortable

Miinukset: The a/c made an annoying noise when it is turn on. It is very noticeable and I had to turn off the A/c to get any peace and quiet

Plussat: Location, exterior, decor, staff were excellent.

Miinukset: The rooms appeared bigger when I booked on the internet. Wasn’t too keen on the on view shower. I was not really impressed with the restaurant menu but again the staff were excellent.

Plussat: I like the bathroom and the bed in a room. Moreover, the sraff is polite and friendly.

Miinukset: There was a cockroach in my room.

Plussat: the location and the concept

Miinukset: the room was extremely small

Plussat: Great breakfast, very comfortable and the Great Room with bar was wonderful.

Plussat: Location, Staff, Decor and Cleanliness was excellent

Miinukset: The HVAC system was located outside my window and loud!!!

Plussat: The staff were amazing and everything was great we ended up doing room service breakfast quite a few times as it was really great way to start the day. We booked the room type with views to Central park and it was really worth it. From our windowsill seat we could relax and enjoy the great views to Central park. The TV was absolutely fantastic and let's you stream content from Netflix or many other phone apps straight to the TV. It also had a good selection of live channels as well as latest movies to rent on demand, perfect for a rainy day in (we rented John Wick 3). The highlight of the room for me personally though beyond the views was definitely the shower. Definitely one of the best hotel showers! Room features automatic air-conditioning that can both cool and heat the room to desired temperature. Very silent though so great at night when trying to sleep.

Plussat: Hotel was extremely user friendly! Wish I had more time to explore more of the hotel!

Miinukset: Surprisingly small entrance+reception area.

Plussat: How you feel in this hotel is amazing!

Miinukset: Nothing really, maybe that’s wasn’t my home.

Plussat: Excellent location and friendly staff who seemed very genuine.

Plussat: Reception staff were excellent and made me feel very welcome and comfortable. The room and decor was beautiful and it smells sooo good! Bed was very comfortable and the bathroom shower was lovely and clean. Room service food was also way above par.

Plussat: Location and design.

Miinukset: Had to leave from there.

Plussat: Room comfort, view on TSq: rooftop, breakfast

Miinukset: Lacking the tea/coffee facility; service on the rooftop; safety in the shower

Plussat: Great location. Friendly staff and very clean.

Plussat: The room is nice and cleaned, the view from the bar is amazing, and the location perfect. Easy to accès by subway, taxi or train. Perfect if you want to enjoy Theater or Central Park.

Miinukset: - the breakfast for $30 is very disappointing. The viennoiserie are sad, no label on all the cold cut so you don’t know what you eat, the hot chocolate is made with water. Also, we were 4 at the table, 3 included, 1 was not. We almost got attacked by the server, to know who will pay, how and when. - the bar is nice, drinks are good, but service is very slow. It is difficult to order, and it take more than 7 min to ba able to pay! - the concierge did order my parents private taxi, however he ordered for the wrong day ! Luckily we found someone very helpful downstairs to call the company and got a car 10min after. Maybe the concierge was more pre occupied to get his $15 cash commission from my parents than focusing on the day ! (This is the first time i hear cash commission, maybe it NYC) - Finally, the reception. Very nice at check-in, even for a lucky upgrade! Check out was thought. We gave our credit card for pre auth in case of incidental, however as mentioned during check in this card should not be used to pay consumption. Unfortunately they automatically proceed the payment on this card. (How come you don’t confirm before charging, this is a hospitality standard !). Later, I extended for 1 night, what a surprised, they again charged on my french card when i specifically said to the same receptionist agent I wanted to pay with a different card! Thank you for the commission that my bank will apply. I usually don’t do comments, I am working in hospitality industry since 10 years, but many things were unfortunate to see when you pay so much money.

Plussat: Terrace bar and location

Miinukset: Lack of “style” and amenities (no free water for example). Also, you can hear neighboring guests a bit more than expected.

Plussat: That everything from checking in to having cocktails in premise went smoothly.

Miinukset: Our bathroom toilet continued to run and was not flushing completely.

Miinukset: The holding deposit of $480 US was removed from our account and not returned on check out. I contact accounts who advised they would send me an email confirming they deposited the funds, but no email.

Plussat: I like they provide 2 beds in the room and very comfortable, good quality bed clothes, clean room and good house keeper. the gym is good has everything i need it. the restaurant has great views of times sq broadway st but went with 5 people to eat dinner service bad! my cesar salad with chicken no dressing NO parmesan CHEESE I MAkE IT BETTER , the service slow and will no eat there ever. THERE WAS SO FEW CUSTOMERS??!!I would come back to this Hotel

Miinukset: GOOD BEDS QUIET ROOM, clean room good tv great gym, value for money, but rooms are small!! good coffee very delicious, good help with luggage

Plussat: location and outside terrace overlooking NYC

Miinukset: no valet parking

Plussat: Clean, stylish room. Great location. Terrific views from room on 30th floor. Staff very friendly. Very comfortable mattress. Quiet. Nice bathroom. Location close to lots of great food in hell's kitchen. Three subway stops within a block and easy walk to central park.

Miinukset: Pillows, one too firm, other not enough. Rooftop patio was filled with smokers, couldn't stay out there for more a few minutes.

Plussat: The bed was amazing and the location was great.

Miinukset: The ice machine was broke all 4 days of my stay, after repeatedly telling the staff only to hear we will fix it each time, sucked. One staff said just keep going to the bar with your bucket. Not convenient at all.

Plussat: This wasn't the first time we stayed in this hotel, The location is perfect.

Miinukset: We had double room with two double beds, beds weren't comfy. The TV remote wasn't work properly.

Plussat: Loved the rooftop bar.

Plussat: Sijainti oli erinomainen 100 m:n päässä Central Parkista. Kylpyhuone oli uudistettu ja siisti. Henkilökunta oli ystävällinen.

Miinukset: Standard King huone oli vaatimaton ja erittäin pieni kahdelle henkilölle. Ikkunoista avatui rakennustelineiden välistä "maisema" vastapäiseen tiiliseinään. Emme onnistuneet vaihtamaan huonetta, koska hotelli oli loppuunmyyty vierailumme (7 vrk) ajan.

Plussat: We were initially disappointed that our room was behind the construction work taking place. We pointed this out to Amanda and we moved to a better rim the next day. This turned things around for us.

Miinukset: See above Restaurant and bar very expensive, even for the area.

Miinukset: This had been my go to hotel for several years now- I probably have stayed there a dozen times. Unfortunately, there is construction going on and there was drilling and hammering right on the other side of the wall all three days I was there. I was told this would go on for two years. Plus, all the details that I loved about the hotel seem to have disappeared- such as a lot of the amenities. Seems to be no mini bar. Too large paper cups have replaced the stylish cups for the Nespresso machine. No glassware. No room service. Staff not as friendly. I understand that Hilton has bought the property this past year so I presume that has a lot to do with these changes. And shockingly, the price of the room has gone up to boot! When I complained about the noise with the front desk the woman was not very apologetic and gave me a reluctant “sorry” and said she would note it in the guest record. I checked out feeling disappointed and sad as this used to be my favorite hotel. Will not stay there again.

Plussat: The extra large bed, the location, check-in and checkout were quick and easy and all staff were friendly and welcoming.

Miinukset: We had no view from our window which had blinds that we couldn’t open or adjust and there was construction going on around the hotel which we should have been informed about. The air conditioning unit was difficult to adjust and very noisy.

Plussat: Nice Location, friendly staff, meat and clean! Will come back ! :-)

Plussat: No room service or breakfast and to noisy

Miinukset: Location

Miinukset: *Lobby is dreary, stail and uninviting, Room that was booked as luxury was anything but...... cheap furnitures, Tiny room in which I couldn't fit in an open suitcase, television picture resolution was bad. Lighting fixtures fit a military barak not a so called luxury room, worned and stained carpet and an outdoor view of a wall and fire escape rusted stairway.

Plussat: Location was good; connected to Wayfarer which has great bartending staff; comfortable bed; good housekeeping service

Miinukset: Was not 5 stars in property, amenities or service. Room was very small for price (even in NYC) with crazy loud air conditioner; check in service was very transactional - no warmth or welcoming but this did improve at check out with much friendlier staff and great doorman/bellman.

Plussat: The property and Location are wonderful. Love that part

Miinukset: They removed perks and details like room service and in room snacks and never published it on their website. They made me wait for an hour even though the check in time is at 3 pm and I arrived at 7pm

Plussat: It had a great bathroom and soft blankets!

Miinukset: The room was just okay. The walls had cracks and it just felt a little old and there was a lot of dust. The elevator was also broken.

Plussat: service and location very good staff!

Miinukset: The room was on the small side.The bed was just ok!

Plussat: The staff was very friendly and helpful.

Miinukset: No room service, couldn’t even get ice. I should have been made aware of that when I booked. The hotel in general needs a bit of a facelift.

Plussat: I loved the location, the staff was very warm and accommodating. The breakfast and evening social were outstanding.

Miinukset: I had to constantly ask for more towels, daily.

Plussat: They are not nice nor kind. Nor willing to help at all

Miinukset: They charged me for a night I booked by midtale. 5 mins later i wrote to them as they clearly could see my real reservation was for staying with them for almost a week but 3 months later. Wrote many times etc. No willing to help even tough we would have been using 4 rooms for a whole week later this year. This is not a great customer service.

Plussat: Location

Miinukset: They charges us 49 USD/day/person without letting us know in advance. We would have not stayed there if we knew before. It was supposed to be for food/beverage service. But we dont drink alcohol and didnt use the service as much as we should have to make

Plussat: Great Location, lovely staff, comfy room.

Miinukset: Having been given a price on booking I was not expecting to have to pay an extra $181 a day for my daughter and I to cover taxes and fees and included the $49 dollar person for breakfast etc. I understood my breakfast was included in my booking. Paying to have drinks and eats on the terrace is fine if the terrace is open and not under construction so no sipping your wine with city views as one would expect. I do feel there could have been a slight discount on the daily rate for that.

Plussat: Friendly staff, nice room, view to Time Square, appropriate breakfast, afternoon snacks, ideal location. Due to my birthday during the stay I got some chocolate and a bottle of wine as present. What a nice gesture. All in all a great stay.

Miinukset: Due to the hotel is very close to the Time Square it is very noisy. Furthermore the rooftop bar was closed because of construction works.

Plussat: Happy hour

Miinukset: Deposit they took so much

Plussat: this is my second time staying here and i love it just as much as the first time! the happy hour and breakfast are amazing and the beds are very comfortable

Miinukset: nothing!

Plussat: Wonderful location!

Miinukset: Unfortunately under some minor construction and so the terrace balcony overlook was closed

Plussat: Location

Miinukset: Lack of basic amenities in room - like toothbrush, unresponsive staff, no light blocking curtains in room, insufficient light in room for reading and other activities, inexperienced staff at front desk

Miinukset: Staff service was poor/unresponsive/inadequate lighting in room/no amenities such as toothbrush, and very difficult to get one/shades cannot block out light, so hard to sleep/no restaurant except for breakfast - how can this be billed as a five-star hotel??? And all sorts of hidden charges built into the bill

Plussat: Good location

Miinukset: Breakfast same every day ( 7 days stay )

Miinukset: Hotel maintenance is poor ; service is not up the standard