New York hotellit lähellä American Girl Place

Plussat: Location

Miinukset: Service, prices, amenities, paying $16 a day for Wi-Fi, especially at these exorbitant room rates, ridiculous. I’ve stayed at 5 star hotels in New York for the past 40 years, and this is the worst ever. Don’t stay here! The towels are so threadbare and hard that I actually scratched my face after a shower.

Plussat: Spacious rooms, beautiful lobby, amazing location and friendly staff.

Miinukset: Carpets in the room were dirty and very old. The bathrooms definitely need refurbishment- they’re much nicer in other 5 star hotels in NYC.

Plussat: We had a wonderful stay at the Lotte NY Palace hotel. Staff was excellent, At the front desk did a great job checking us in and went above and beyond checking us in early and  was helpful with a question regarding wifi.

Plussat: Very accommodating, professional & friendly staff.

Miinukset: N/A

Plussat: Beautiful hotel with a great location!! The staff is excellent! We stay here everytime we come to NYC.

Plussat: The room was spacious and I love the location

Miinukset: I really cannot find anything to say that I didn’t like.

Plussat: It was a great location. The staff were always friendly and helpful and our room was extremely clean. We were really appreciative that we were able to check in to our room considerably earlier than expected.

Plussat: The bed was comfortable. The service was great

Plussat: Staff was weary helpful For some reasons my booking via booking.com was not reflected in their system but the manager did good job. Booked for me immediately the room gave us room on executive floor with best price, best views and complementary late check out

Miinukset: You better check you booking before arrival directly with the hotel Open Bar in front of the building may be used in a better way

Plussat: Clean and friendly. A little pricey but nice.

Miinukset: The beds and bathrooms are poor if you don't stay in the Tower.

Plussat: Spotlessly clean, personal service, well located

Miinukset: We had a small issue with the master switch for the lights in the bedroom that we were told they would fix the next day but they never did. That said, this hotel is lovely and I would recommend it.

Plussat: Only location I was the worst experience for me I’ll never go back I’ll say that

Miinukset: Nothing maybe the rooftop might be a little nicer to hang out but other than that zero hallway was as hot as the fire

Plussat: Good location for theaters, relatively quiet, morning coffee in the lounge, lots of towels

Miinukset: Coffee not available all day in the lounge. Change the mattress pads!!!--they are plastic coated mattress pads and are very hot, causing sweating at night. At this price level, the bedding should be all cotton, and organic.

Plussat: Everything!!

Miinukset: Nothing!

Plussat: Very helpful staff, wonderful location, outside penthouse terrace, very clean

Miinukset: The aircon was a little noisy, the bathroom was a little small. Our main gripe was that they charged us for an extra bed every day. If they had given us a twin room as we had requested we would not have needed the extra bed

Plussat: Tyylikäs huoneisto mukavuuksineen. Siisti. Erittäin ystävällinen henkilökunta.

Plussat: I loved the location

Plussat: Central location but quiet. Air conditioning appreciated as temps and humidity high. Great staff. Close to theatres and quality shops.

Miinukset: N/a

Plussat: The rooms are very cleaning and organize.

Miinukset: They could leave more toilet paper (on the room we had only one) and more soap for washing machine and dryer

Plussat: Everything. The Staff where fantastic which added to the experience.

Miinukset: Nothing, It was all good

Plussat: Good size apartments well equipped including washer and dryer. Very close to everything yet quiet. Whole Foods only a couple of blocks away. Staff very friendly.

Miinukset: Nothing

Plussat: The location is great

Miinukset: The lobby with more light

Plussat: Friendliness of the staff and they always greeted you in French which I loved. Great location.

Plussat: EVERYTHING was 1st class. The comfortable bed & beautiful linens were a total delight. Scaffolding were professional, warm & discreet.

Miinukset: No top sheet. The down comforter was too warm for me so a sheet would have been nice

Plussat: Location and easy access to main attractions

Miinukset: Not much really all was fine

Plussat: Location was perfect! Right in the middle of everything!

Miinukset: Property was clean and staff was great!

Plussat: Location - cleanliness

Miinukset: Staff - very tough to deal with especially the receptionist ‘March’ I believe he had an issue dealing with non French speaking persons

Plussat: Comfortable bed Spacious Style

Miinukset: Room interiors starting to get a little worn, but not bad

Plussat: Great property , great location , terrific staff , outstanding ambiance

Plussat: Quiet stay, excellent breakfast service. Very friendly check-in desk staff

Miinukset: Room view

Plussat: Great staff. Go the little extra to make your visit special

Plussat: The location of the hotel was wonderful. Steps from Times Square, the Theatre District and 5th Avenue shopping! Friendly and helpful staff. Nice to wake up to free coffee and a paper. Small but adequate work-out area was an added plus.

Miinukset: Although well-kept, the rooms were looking a little bit beat up with scratches and divots in the furniture and stains on the carpet.

Plussat: Friendly staff, large rooms, excellent location and a very affordable price... real value for money...

Miinukset: Perhaps adding a microwave to the rooms and some kitchen utensils like plates, forks or knives just in case someone would want to bring food home. Everything else was great.

Miinukset: The staff was sooo friendly!

Plussat: Location, comfortable

Plussat: Its location.

Miinukset: No upgrades was given when asked for a balcony/terrace. Also asked for a late check out which they did not acknowledge and wanted me out at 12pm when my flight was at 7pm.

Plussat: Good Facilities, Excellent Location and Staff

Miinukset: No USB connectos to charge phone and batteries

Miinukset: A bit too pricey

Plussat: The beds and pillows were really comfortable.

Miinukset: The quality of the service at the reception was really mediocre, they responded but without real interest for the visitor and not always willing to answer questions about directions in the city. The reception service of a 4star hotel should should engage much more with the travellers.

Plussat: Location. Very clean room

Miinukset: The mirror in the bathroom. It is far from the face so it is difficult to make up.

Plussat: Very clean. Good location between two subway stations.

Miinukset: Unexpected additional fees upon arrival. Small bathroom with no fan / vent to air it out. No centralized lighting system - only several lamps strewn throughout the room.

Plussat: Most of the staff we encountered were very pleasant, although the presence of the doorman was intermittent. The lobby is small but pretty. The elevators are fast and reliable. My husband wanted a different pillow and a selection was provided. The beds were comfy and have nice linens and a comforter. The shower was nice. Of course the location-- midtown east-- is convenient to almost everything. We live on Long Island-- came in to spend time with out of town friends visiting our native city. We picked the hotel because it's 4 blocks from other friends they were able to stay with.

Miinukset: The hotel, even on the 16th floor where our room was located, is very noisy- there should be double pain windows-- this is quite customary in lots of noisy cities and nice NYC apartments have these. The bathroom sink did not drain properly. The A/C fan was incredibly loud. On the plus side this helped block the street noise. There was no cheese or crackers or fruit etc with the included wine hour-- and no option to purchase food where the wine was served. Can't drink on an empty stomach. The bathroom amenities were sorely lacking-- no shower cap, no cotton balls or q-tips, no emory board. And most of all, no robes. There was a 10 dollar a day included allotment for shopping in the cupboard-- would have rather applied this to the room fees. We don't really need water for near 9 dollars. LOL NYC tap water is amongst the best in the world. We asked for a slightly late check out-- we just wanted one extra hour-- we could "maybe" get it, but there would be a charge. No other fine hotels do this-- as long as the hotel is not sold out, they usually will do you the curtesy. We went to breakfast and had the bellman hold our luggage, because we weren't sure if we'd make the noon deadline or not, but when we came back it was BEFORE noon and our room was already cleaned. So we used the bathroom, wiped the sink and counter down and dropped off the towel in the hallway so the maid (who'd just gone into another room and closed the door), would find it when she came out. Should have waited till after noon to clean our room.

Plussat: I loved the neighborhood .. within minutes of Grand Central ... budget friendly as to accesssing essentials and restaurants...

Plussat: Love the room very spacious and comfortable !!

Plussat: The staff was pleasant and professional. Bed was comfortable and the room was clean.

Miinukset: The room wasn’t ready upon arrival. The front desk never answered the phone. Although we requested a wake up call it never occurred.

Plussat: Friendly staff, nice rooms and good amenities close by ie Starbucks and eateries also very close to Grand Centre Station, Madison Avenue and 5th Avenue and not too far to walk to Central Park.

Miinukset: Had to wait a long time for our room as it wasn’t ready, it was a very busy Friday.

Plussat: Great location and staff was very pleasant! The room and property was pretty clean minus shower head (see below)

Miinukset: The shower head looked like it had never been cleaned! Black stuff was coming down when my son showered and it wasn’t until I actually looked at the shower head and it was covered with mold! I used a rag to clean it off bc I wasn’t showering under that and showed it to the front desk. They gave me a credit by waiving the resort fee of $25! As a Marriott reward member and American Express platinum holder you would’ve thought s little more discount would’ve been given! Overall, I’d stay there again however I’d check the shower head first!

Plussat: Great location, a 12 minute walk to Times Square. One of the cleanest hotels we have stayed in. Housekeeping very helpful.

Plussat: not bad , can be much better

Miinukset: no wardrobes in the room . The room size is not small at all, however it should at least have a small luggage table , I had to open my bag on the floor during my entire stay which is really annoying

Miinukset: Check in wait time. They said they would text when our room was ready and that did not happen.

Plussat: Lobby and staff

Miinukset: Room was loud from aircon and elevator. Tub paint was peeling.

Plussat: The decor and cleanliness were better than expected

Miinukset: Location

Plussat: Great location, hotel with Long history. Close to grand central station. Easy to travel around to explore the city. Courteous and helpful staff especially male staff who helped us to hail a cab to the airport and made sure that we were not overcharged

Miinukset: City tax included 30 usd laundry credits/day and 20 usd beverage credits at the bar. Which was a nice touch. But could be more clear about the credits usage that unused credits will be credited back to guest. If this was known earlier, may not have used laundry service

Plussat: The room was well kept and cleaned by staff who looked and acted polite and professional. The breakfast was fantastic and the receptionists were so polite, friendly and ready to serve with a smile!

Plussat: Loved the room; quietness; barcvoucher

Plussat: Nothin really

Miinukset: Price and size of room