New York hotellit Hell's Kitchen

Plussat: Location and cleanliness

Miinukset: The $57 per night fee that we had to pay in addition to paying for the room in advance!

Plussat: Room and design

Miinukset: Great water bar in lobby. Not always avaiable

Plussat: The bar and shower.

Miinukset: Kitchen opens too late

Miinukset: They have charged me $28.06 mandatory fee. I do not understand why would someone cheat like that when you offer lower rate to attract to begin with. I am never going to book again

Plussat: Great location. Clean room.

Miinukset: The front desk lady was not forthcoming about hidden hotel fees. I never approved the fees and found out about them on my monthly statement. Manager was professional and great and rectified my complaint issue about the charge.

Plussat: I loved the location and the staff! The staff was very extremely helpful as they assisted us with anything we needed. The rooms were very clean, excellent design, a great space and the food was excellent!

Miinukset: N/A loved it! Would go back!

Plussat: SUPER!!!!!!!!! Best holtel experience I ever had !!!!!

Miinukset: Bar could be open later on Friday night

Plussat: Clean, nice gym and a good sized room.

Miinukset: Nothing - all good.

Plussat: Staff were amazing, welcoming consistent and warm

Miinukset: Water and ice machine on my floor - too tricky

Plussat: The staff were lovely, upbeat and helpful.

Miinukset: Bathroom was grimy and in need of a good thorough scrub, and the vanity was broken.

Plussat: Most employees were very friendly and helpful. Good location close to Times Square and Penn Station. Nice bathroom. Very clean.

Miinukset: Many things were not as one would expect from a 4-star hotel so overall the hotel is to me overpriced. Breakfast choice very limited. "restaurant" area very small, gets crowded very quickly. No minibar. No complementary water. Location overall is alright even though the actual street can seem a bit dodgy and dirty.

Miinukset: Noise and construction around

Plussat: Location

Miinukset: Excesive hotel charges for benefit received Internet is always on/off and slow.

Plussat: Room comfort

Miinukset: Sloppy paint in rooms

Plussat: Clean. Accommodating staff. Great location.

Miinukset: rooms are a bit small, but that NYC.

Plussat: Location, staff, cleanliness, and comfort.

Miinukset: Cheaper

Plussat: I ate out

Miinukset: nothing to mention

Plussat: The location was great only 5 minute walk from Times Square. Rooms were nice and modern and very clean. The bed was big and very comfortable. We were on the top (27th) floor of the hotel which was fantastic.

Miinukset: Nothing at all!

Plussat: Good size room, especially for NYC. Exceptionally friendly staff—front desk, door, housekeeper…across the board.

Plussat: Location.

Miinukset: There were fruit flies in the bathroom. One morning the hot water was out and I had an ice cold shower. Staff not apologetic and did not offer anything for my trouble. Wait staff in restaurant extremely rude. First stay here was good, this was terrible.

Plussat: Staff was friendly and helpful. Hotel employee in the restaurant was awesome. Location of the hotel was great

Plussat: New and modern rooms. Nice linens. Good food service throughout the day. Location.

Miinukset: Room and closet space was a bit small to fit winter clothing. Lobby wasn't as big and clean as it could be.

Plussat: The front desk staff were always extremely courteous and often went out of their way to help us to see the best of New York

Plussat: The reason i give this hotel a 10 is because of the staff, they were extremely attentive to us, the location is OK if you are walking everywhere, and if you want to use the metro, it is also very close by.

Miinukset: our room was very small and the beds are too.

Plussat: Room was very nice and large. Gorgeous for this price point.

Miinukset: Too far from transit. Very noisy, with a huge construction site across the street and thin windows. Tons of extra fees, including $25 charge for "complimentary" wifi (that's literally what she said - I explained it's not complimentary if it costs $25)

Plussat: Good Value, good food, close to Javits Center

Plussat: Loved the friendly staff-everyone was cheerful, helpful & wonderful!

Miinukset: Zip

Plussat: the views from every window in the room- including the bathroom! beautiful. Spacious room and bathroom. Cool vibe.

Plussat: The room was clean, ample towels, and the bed was super comfortable!

Miinukset: They charge a $130 security deposit. $30 of that, they keep for "amenities". I don't know what amenities are offered regularly, but during the pandemic, it's just wifi. $30 for wifi.. and when I went to log into the wifi, it offered me a daily rate of $16. I only stayed for one night and was too tired to debate this or find another hotel. I would definitely not stay here again. Also, not the hotel's fault, but they're doing construction on 11th Avenue directly across the street from the hotel. I woke up to construction noise at 8am.

Plussat: The view

Miinukset: The bed had a huge rip on the side the room didn’t come with a bathtub we didn’t have cups in the room the area was extremely loud and the service worker came and knocked on our door before our checkout time which is extremely unprofessional!!!

Plussat: The room was better then expected

Miinukset: I Didn’t like that i got charged $200 for something i did not break. I didn’t even know that a glad from a table was broken. Now my account is short $200.

Plussat: This hotel was amazing! Room was very clean and beautiful, construction around the area but everything was close.

Miinukset: Construction was loud.

Miinukset: The room was INFESTED with ants. From the nightstand, to the bathroom they were everywhere. I was sitting on the bed and one was crawling on my leg. Disgusting. There was also a nasty brown stain on the night stand and a weird white stain on the headboard fabric, don’t even wanna guess what that was.

Plussat: Stylish, super clean and spacious rooms (especially for NYC) w/ good amenities. Comfortable bed. Great shower and bath products. Excellent daily maid service. Gourmet restaurant on premise that also does room service.

Miinukset: Walls are not sound proof on all sides and I had a bachelorette party next to me one night, which kept me up late. No free water. Mini bar is awesome, but REALLY overpriced. No free Internet - daily price above standard. hotel rates.

Plussat: Everything was great

Miinukset: No it was fine

Plussat: Kimpton properties are always great. Stylish, comfortable, great staff.

Miinukset: Just be aware the location is VERY far west. A multi-block walk to anywhere.

Plussat: Good location, 10 minute walk to Times Sq.

Miinukset: No coffee/tea making facilities in room. Drinks expensive.

Plussat: The View at the bar on the 16th floor! The view from our room, the food, service, location

Plussat: We brought our dog with us, and they were very welcoming and accommodating...he got treats, a new leash, and they even offered a dog bed! And, they didn't give us a hassle when we wanted to leave the dog in the room while we went to dinner. I think the dog had as great a time as we did!

Miinukset: The location wasn't the greatest if you are looking for "things to do" right there in the neighborhood, but for our needs, it was perfectly fine!

Plussat: Nice view from the bar, nice room.

Plussat: Amazing room with a view of the Hudson River. Excellent service from staff. The evening wine reception is a nice touch.

Plussat: Very nice soap and shampoo

Miinukset: Toilet paper poor, coffee stand in the morning moved away very early. At 9:30 it was already moved away. from the five opportunities we could only use 2.

Plussat: The cleanliness of the room and the bathroom and the location (near to time square) which we can find several metro lines.

Miinukset: The noise resulting from the street (trucks, klaxons all night long). It was almost impossible to sleep even with earplugs.

Plussat: There were comfortable beds, nice tv's in the room as well as a brilliant shower.

Miinukset: The hotel is next to a junction so you get awoken very early every morning but i was put on the second floor next to it.

Plussat: Great welcome. Staff always willing to help. Rooms very comfortable. Great view. Fantastic design, furnitures, deco.

Miinukset: Room cleaning was average.

Plussat: Peace and quite Nice and friendly staff

Miinukset: Lack of housekeeping.. Need better water pressure..

Plussat: Everything

Miinukset: Nothing

Plussat: The view and the location was great. Staff was very helpful during our stay.

Plussat: No breakfast or room service due ti Covid Rules

Miinukset: Left one night in advance for family reasons and made me pay full rate

Miinukset: It was very small .

Plussat: The easy answer calls are floor pick was amazing

Miinukset: I didn’t get the suite I booked but I was satisfied with my room But suggestion u should put microwave in rooms

Plussat: Hyvä sijainti. Hiljainen huone. Ystävällinen respan porukka.

Miinukset: Hissit olivat ruuhkaiset ja henkilökunta käytti samoja hissejä. Aamupalahuone pieni sekä erittäin ruuhkainen. Hotellin asukkaita ei kutsuttu Sky roomiin vaikka sen kuvilla hotellia mainostetaankin. Olisi pitänyt mennä samaan jonoon hotellin ulkopuolelle jossa muutkin jonottivat.

Plussat: Friendly staff and great location!!

Plussat: The safe and bath tub and bed background..

Miinukset: Too small can't even walk around in the room

Plussat: Newe and modern rooms. Breakfast was good. Great location

Miinukset: We found 4 needles in the carpet, likely no one stepped on them and got hurt.

Plussat: the location & the cooler inside the room

Miinukset: no cold water, shower head kept leaking, the ac/heating unit kept turning on/off automatically, the room layout wasn’t the best, the towels felt cheap, the room purchased was suppose to have a view but it didn’t at all

Plussat: Nice place will be booking again in May

Miinukset: Only thing there wasn’t any toiletries only a bar of soap

Plussat: the rooms were comfortable

Miinukset: hot water ran out

Plussat: Great Hotel. Highly recommended. Nice rooms, friendly staff and excellent service. Continental breakfast included, and it was not bad at all. Great location near Times Square. Next to the bus stop if you travel through Newark airport.

Miinukset: Yes, the breakfast room is small, but it was not a major problem.

Miinukset: Room Airconditioner was efficient but was too noisy at night - probably needed maintenance to fix noisy fan which appear to be out of balance.

Plussat: Location

Plussat: Very helpful staff and great location. Excellent breakfast.

Plussat: Fabulous location. Breakfast great and superb value for 2 adults and 2 teenage children. Room quite small but very clean and excellent bathroom.

Plussat: Parasta hotellissa oli sen sijainti - Times Square muutaman kadunkulman ja Empire State Building mukavan kävelymatkan päässä. Hintaan kuuluva aamupala oli myös plussaa. Hotellin concierge oli erittäin palvelualtis ja häneltä sai erinomaisia vinkkejä kaupungissa liikkumisen sekä nähtävyyksien suhteen.

Miinukset: Aamupalahuone oli pienehkö.

Plussat: Hotellin sijainti oli erinomainen, ei liikenteen melua mutta kuitenkin vain nurkan takana viihteen keskuksesta. Metroasema nurkalla, samoin bussiasema.

Miinukset: Huone oli melkoisen pieni, mutta king size sänky todella mukava. Aamiainenkin kuului huonemme hintaan, mutta suomalaiseen makuun amerikkalainen kertakäyttökulttuuri ja makeat leivät eivät olleet sitä "luksusta", josta hotelli-tv kanavallaan hehkutti. Mutta, kyllä sillä aamiaiselle melkoisen matkan käveli. Ihan ok.

Plussat: Henkilökunta oli todella palvelualtista. Aamiainen oli hyvä aloitus päivälle. Emme kokeneet aamiaissalia liian ahtaaksi ja meluisaksi, joista aikaisemmissa arvioinneissa on saanut lukea. Hotellin sijainti oli aivan loistava, metroasema aivan lähellä, samoin Times square, Hell´s kitchenin mahtavat ravintolat, Macy´s, Empire State building...Hotellialue oli myös turvallisen oloinen.

Miinukset: Amerikkalaiseen kuttuuriin kuuluvat kertakäyttöastiat ja yksittäispakatut aamiaissyötävät saavat aikaan järkyttävän määrän jätettä hotellin aamiaisella. Ilmiö on nähtävissä kaikkialla New Yorkissa. Aamiaisella ei tarjottu mitään vihanneksia, mutta sekin on kulttuuriin kuuluva asia, ei hotellin vika.

Miinukset: Breakfast facilities seriously overcrowded, porter left behind 2 laptops which cost close to $100 to send to the airport in time.

Plussat: The rooms were good clean and kept clean very day. The staff were very friendly and happy to help anyway they could

Miinukset: At times it was a long wait for the lifts

Plussat: Location to Times Square and free breakfast

Plussat: Perfect location. Very friendly and helpful staff.

Plussat: Kahvi ok. Leikkeleet puuttuivat Aamupalan hinta/laatu ei kohdallaan

Miinukset: Muovilusikat ja kertakäyttölautaset ???

Plussat: Helpful and gracious staff, morning breakfast, to-go bagged snacks,and location, location, location.

Miinukset: Eye-level view of the hotel construction on 2nd floor.

Plussat: the staff were wonderful; and the rooms were huge - a rarity in New york!

Plussat: All Staff very pleasant. Printed tickets to shows for me. Helpful on transfers to airport. Nice staff cleaning rooms.

Miinukset: So many people for free breakfast staff couldn’t keep up with cleaning after them. Not enough waffle makers caused long wait lines. It’s that good you wait.

Plussat: Location was great, staff friendly esp bellman & server.

Miinukset: First thing was beds were not queens like mentioned in booking.com, when I called front desk the person I spoke to said they are considered queen size, in middle of stay we had to move rooms due to leak in room above us with to special upgrade or discount (mind you we are traveling with 1yr old). On 8th floor and we could here all the traffic outside. Breakfast was horrible, food ran out quickly early & dining room dirty.

Plussat: Excellent location

Miinukset: It was pretty noisy. When we checked in, we were put into a room with a sketchy adjoining door, that didn't look like it closed properly. We went and asked to be moved.

Plussat: The location was perfect.Also the breakfast buffet was good.

Miinukset: There was a mixed communication with our room.It was resolved the next morning.

Plussat: Great location!

Plussat: Great location Staff responded very fast to any issues Held our bags after checkout while we toured the city

Miinukset: Bathroom had old hair in it Sound on tv didn’t work at first Have to request a mini fridge IF they have any.

Plussat: The location was great, especially since I was arriving by bus at Port Authority - I was able to walk there. There are several restaurants right by the hotel and you can walk to most of the mid-town attractions.

Plussat: Hotellin sijainti oli kerrassaan erinomainen ensikertalaiselle NYssä!

Plussat: Great stay awesome price, good position and comfy atmosphere. My favorite part is the 24 hour coffee bar, feel like home

Plussat: All the staff were great! Breakfast was great. Also the location was perfect. 5-10 minute walk to everything!

Miinukset: There wasn't really anything.

Plussat: Excellent locationa nd value. We have stayed in the city many times and foudn this hotel have great amenities as well as a staff that is exceptional

Plussat: great location--the quiet side is actually pretty quiet for being so close to Times Sq/free coffee/tea/chocolate in lobby at all times

Miinukset: breakfast offerings could be better

Plussat: The attitude of the staff was excellent

Miinukset: The fire escape staircases are at the center of the building, not at the ends

Plussat: Friendliness of staff complimentary breakfast was fantastic something for everyone and even a limo supplied for the return trip to airport at the same cost of a taxi

Miinukset: Nothing to complain about

Plussat: I had a very arge room by NY standard ('King bed with study' - ie large room with a desk). There were hot drinks available 24/7 in the lobby

Miinukset: The carpet in the corridorsmade the place look rather grotty and run down, though at closer look it was not so.Some of the breakfast, all comlimentary, was very good (wafle mix and wafle machine) some of it was not: machine made omelttes with processed cheese etc.

Plussat: Everything, the staff were very friendly and helpful and were allways available. It was welcoming and central to all places of interest.

Plussat: Excelent quality / Price. Good service, Warm People, Well Located. Excelent Big Bed (king).

Miinukset: Expensive, but this is Christmas in New York, so... it is okay.

Plussat: It is very well located and the room is very comfortable and clean. All the employes were very kind.

Miinukset: You could have more variety in the breakfast buffet.

Plussat: Hotellin sijainti oli erinomainen. Huone oli siisti ja neljä aikuista majoittui kivasti kahden hengen huoneeseen. Sängyt oli mukavat ja pyydettäessä saimme lisäpeitot. Huoneessa oli jääkaappi ja vedenkeitin. Amerikkalaisen muffinssi-kahvi aamiaisen sai ostaa n. 10 dollarin hintaan. Ja kulman takaa löytyi pikku kauppa. Viiniä oli tarjolla aulassa joka päivä klo 17-18. Aulassa olu myös tietokoneet ja tulostin asiakas käyttöön. Henkilökunta oli avuliasta väkeä.

Miinukset: Hotelli otti mennessä huoneesta katevarauksen tililtäni ja lähtiessä veloitti uudestaan huoneen maksun. Katevarauksen poistuminen kestää 2-4 viikkoa.

Plussat: Good location. Pretty exterior.

Miinukset: The sheets were not very soft. The whole place just kind of needs a facelift - getting pretty dingy. No places to plug in electronics -- just a couple outlets with lamps and things already plugged into them. Had to move the table next to the bed to get an outlet. Light to the bathroom is outside the bathroom. No tea and coffee in the room, despite a "resort fee"

Plussat: Did not stay there. Trip was canceled.

Plussat: I liked the location and the style of the decor And other than front desk staff were very nice.

Miinukset: The elevators are slow, it was noisy with traffic on the 9th floor, front desk staff just ok, the curtains did not close,

Plussat: Location

Miinukset: No coffeemaker in room

Plussat: View

Miinukset: Breakfast - pastries and coffee only. No juices, fruits, eggs, bacon...

Plussat: Honestly it was a great price for the location. The beds were very comfortable and the room was reasonably and surprisingly spacious for a NYC, vintage hotel. Elevators were small but fast.

Miinukset: The shower was bipolar. The water would go from freezing cold to burning hot very unexpectedly. It would have been nice to have coffee in the room.

Plussat: Location , rooms ok

Miinukset: Breakfast buffet non existent, no facilities for drinks or snacks

Plussat: Excellent location!

Miinukset: Beware of Hidden Fees! Hidden Fees!

Plussat: The hotel was perfect. 2 adults and a teenager, the room wasn’t as small as I have stayed in while in the city. The room was clean, the hotel staff was great. We were just far enough away to get rest, but a short walk to broadway.

Miinukset: The only thing was the plugs aren’t beside the bed to plug in our phones.

Plussat: The front desk and the bell staff were very friendly and helpful.

Miinukset: The elevators were slow. But really, everything was great!

Plussat: The location is pretty good

Miinukset: It wasn’t very clean and had a musty smell.