New York hotellit Hell's Kitchen

Plussat: Clean and crisp decor. Also enjoyed the wellness theme and in room kit. Used the workout guides to get my days off to a good start during my stay.

Miinukset: Hmmm.. well the construction around the area was a slight distraction. But the hotel staff was always friendly and welcoming every time I walked through the front door!

Plussat: Location and cleanliness

Miinukset: The $57 per night fee that we had to pay in addition to paying for the room in advance!

Plussat: What I like is they fill your request to the fullest fast

Miinukset: This is one of the best hotel I been in and really nice and get your request done fast

Plussat: Room and design

Miinukset: Great water bar in lobby. Not always avaiable

Plussat: All good

Miinukset: No parking anywhere for under $50 per night

Miinukset: They have charged me $28.06 mandatory fee. I do not understand why would someone cheat like that when you offer lower rate to attract to begin with. I am never going to book again

Plussat: The location was excellent, very close to lots of shopping and to one of my favourite stores in the world - B&H Audio & Video! Interesting fitness theme in the room though didn't use a single option!

Miinukset: The bathroom door had a sliding door that doesn't close fully and has no locks - why do so many hotels do this these days?!!

Plussat: I didn't stay there myself. My daughter and her two girlfriends did. All early 20s. I did take my daughter up to the room and the restaurant and room were quite attractive. The room was clean and modern. The girls loved it.

Plussat: Location was good, liked the facilities, it was nice and clean.

Miinukset: The staff were unhelpful and we were unable to use the meal deal voucher facility on the booking. Aircon was noisy and room had little space for suitcases and storage.

Plussat: Stayed in this hotel as a family for one night. The location of the hotel is very convenient for those who then use Penn Station.

Miinukset: For a room for four, the beds could be bigger. Check-out at 11.00 am.

Plussat: Clean, great position

Plussat: The staff were awesome, so friendly and accommodating, rooms were clean, great location.

Miinukset: The variable room temp. The ac would come on for a period of time, then stop. The room would get warm for a period of time before the ac came back in. There was no steady state temp.

Plussat: The beds are Great to rest after walking all day. The touch of leaving on your bed a Mini towel and lavander spray to relax and clean your face after walking touring the day is super. The Food in the restaurant is amazing, the Cocktails and the service!

Miinukset: Not having a concierge to answer your questions or helping you on your first time to the big apple. or perhaps they do have one and i was with no luck when I approach the desk.

Plussat: Affordable price, great location at the heart of the city; friendly staff.

Miinukset: AC was very loud, walls between rooms are very thin, bed is not secured on the frame so it kept moving and bed is very uncomfortable, my back hurt. Valet parking was expensive and you need to give staff 30-45 mins heads up to get your car which turns out, they needed an hour advance because it took them that long to get our car. Security deposit will take 1-2 weeks before you get it back. Unlike other hotels that will only take less than a week.

Plussat: It was a bit of a drag dealing with the construction in the main lobby...had to be rerouted through the bar a few times and check out was a bit inconvenient. Pricing per night varied each night...the facility fee was a bummer too.

Miinukset: see above.

Plussat: The room was of adequate size and well decorated. The staff was helpful and friendly. Bed was comfortable and the room was clean and in good condition. The location is great as it is very central.

Miinukset: One towel in our room had a dirty spot on it. A friend complained there were gnats in their shower but was taken care of after they talked with the reception about it.

Plussat: Great location - very quiet (eventually), clean room

Miinukset: Had to turn off the air con as very noisy when starting

Plussat: Room was comfy and seemed nice, staff were friendly.

Miinukset: Entrance is just a corridor with a desk as reception and a fridge you can buy stuff from. Breakfast and bar are basically just a place next door where there happens to be a side entrance. Lifts were old and broke down (scary!)

Plussat: The breakfast was well prepared and presented. Hotel staff were very helpful and friendly. We stayed on the 14th floor (Quiet Zone) and it was indeed nice and quiet.

Miinukset: The music in the bar/restaurant/lounge was too loud, both at breakfast and in the evening. In the evening, we tried to watch TV with friends in the back area (well away from the bar) and even with the TV sound turned up to the maximum, we could not hear the TV clearly due to the loud music from the bar.

Plussat: It's good, especially the two eggs set.

Miinukset: Everything seems good so far.

Plussat: Beautifully appointed rooms with very comfortable beds. Offered champagne upon check in along with bottled water and snack packs for all of us. Clean hotel, friendly staff. Room service was priced fairly and the food was delicious.

Miinukset: Valet parking was $60 for 1 night..had I known, I would have self parked.

Plussat: The location of this hotel is perfect. My room had an amazing view and it was clean and neat.

Miinukset: This hotel exceeded my expectations

Plussat: the location is great and the staff were easy to interact with.

Miinukset: small flies in the bathroom.

Plussat: Very clean, quiet & met all of my needs.

Miinukset: N/A

Plussat: Very clean, big rooms for NYC and friendly staff

Miinukset: Mini bar was very expensive and no drinking water included

Plussat: Our room was lovely, the bed was enormous and very comfy and we had a great view of the Hudson and the Intrepid. The staff were welcoming and friendly and they took every opportunity to make sure we had everything we needed. Hell’s Kitchen is a great neighbourhood but it’s important to bear in mind that the nearest subway is a 10-15 walk away if you’re planning to use it to get around.

Miinukset: The construction work below our window really spoiled some of stay - it was mainly loud and continuous, starting at 7am every day except Sunday and meant that regardless of our plans we had to leave our room as early as possible to escape it.

Plussat: Location to cruise terminal, great staff, very clean and comfortable

Miinukset: There is a very loud bar that stays open until 4am on saturdays, that was a little rough

Plussat: Ease of access to amenities

Miinukset: The whole reason I booked into this hotel was for the view of the river..on arrival we discovered there was noisy construction underway...we were then move to a city facing room which was totally disappointing and not what I had planned...

Plussat: Location great to Intrepid, circle line and cruise terminal

Miinukset: Loud from bar next door, construction all around. Every elevator ride was with a cart of some sort for staff. Use the one of the 4 for the staff. It makes it easier on the guests!

Plussat: The hotel is smart and confortable , clean , kind personal , good restaurant. Very intersting the possibility to make printed yr documents by an apposite email address.

Miinukset: The problem was the noise ; there is a closed " cantina " at 48th , with drums and very disturbing people till 3 a.m.

Plussat: Stylish, super clean and spacious rooms (especially for NYC) w/ good amenities. Comfortable bed. Great shower and bath products. Excellent daily maid service. Gourmet restaurant on premise that also does room service.

Miinukset: Walls are not sound proof on all sides and I had a bachelorette party next to me one night, which kept me up late. No free water. Mini bar is awesome, but REALLY overpriced. No free Internet - daily price above standard. hotel rates.

Plussat: Good Value, good food, close to Javits Center

Plussat: The rooms are nice and spacious and the beds are comfortable. The restaurant-bar downstairs is really nice with great service.

Miinukset: There's constriction across the road. I had trucks come in at 2am, 3am, 4am honking outside my window which ruined both my night sleeps. All hotels in NYC with a price like this one should have double glazed windows or at least avoid putting guests right outside the construction noise zone.

Plussat: Had a terrible night. There was blasting music, drunk people yelling on the street outside our room, police sirens and garbage pick up. It wasn’t quiet until 3:15 AM. Sorry this should have been under what I didn’t like

Plussat: Room was very nice and large. Gorgeous for this price point.

Miinukset: Too far from transit. Very noisy, with a huge construction site across the street and thin windows. Tons of extra fees, including $25 charge for "complimentary" wifi (that's literally what she said - I explained it's not complimentary if it costs $25)

Plussat: the lcation was perfect!

Miinukset: the bedroom door's lock couldn't be opened so we had to call housekeeping. it took a while to fix the problem so we requested for another room to transfer in.

Plussat: Room was comfortable. Enjoyed the happy hour. Friendly staff.

Miinukset: There was a miscommunication about our car and the cost for driving to the airport.

Plussat: Staff were friendly and attentive. Location is great for broadway shows and to visit time square.

Plussat: I loved that it had a classic old feel but could use some up keeping. It was easy access to time square. Nothing really special that would make me want to go back.

Miinukset: Is a very old hotel so the tub was rusty and the bathroom totally outdated to the point that I almost checked out because it looked abandoned and unclean. The staff was not friendly, they looked cold and unapproachable. No mirrors beside bathroom &desktop

Plussat: - Location was great on border of Hells Kitchen - Rooms were clean - Staff was friendly

Miinukset: - Breakfast was simple. It matched the price but more options for higher price would have been better. - Rooms are relatively outdated with old carpets

Plussat: Beautiful view from window, friendly staff

Plussat: Location

Miinukset: Problem with lifts. Not enough capacity especially at peek times. Paper cups in room for coffee.

Plussat: So glad I found this hotel! The room had plenty of space, updated and in a quiet neighborhood just a couple blocks off of Times Square. Great location for traveling anywhere in the city. I would definitely stay here again. Refrigerator, Keurig and microwave in the room were a plus!

Plussat: Easy access to Theatre District and Time Square

Miinukset: Too high a price for an extremely dated property. Beds are hard and uncomfortable. One window unit a/c only so bathroom is too warm to use hair dryer and get ready. Appears fairly clean at first sight but room corners are filthy. Very disappointed!

Plussat: the hotel's location, in manhattan centre near metro and lot of attractions. The bed was really big and the room also confortable.

Miinukset: We had some problems with the bathroom, We found a clogged toilet and the worker of the hotel tell Us that it happens suddently. Not good, sorry.

Plussat: The location is great! very easy walk around the places, and the staff very helpful too.

Miinukset: the bathroom need a little bit fix the sink, because take a shower or stay to long brush your teeth come water everywhere. but is ok.

Plussat: Midtown’s best location, nice sized-rooms for NYC, friendly staff

Miinukset: no issues

Plussat: Excellent location to explore NY city center,

Plussat: Buena ubicación para todo

Plussat: Location, service

Plussat: Amazing staff working at the front desk.

Miinukset: Very noisy but its NYC.

Plussat: Took 1 hour to check in

Miinukset: Location

Plussat: Cleanliness and organization. ice and vending machines in basement.

Miinukset: Room was smelling all the time even AC was on whole night.

Plussat: Clean. Modern. Updated. Walking distance to time square and subway and shopping. Friendly staff. Quiet.

Miinukset: Bathroom a little small but clean and modern.

Plussat: The staff

Miinukset: No

Plussat: The bed was comfortable, and the location was good. Far enough away from Time Square to not be noisy, but still within walking distance.

Miinukset: 1. No room service...ever. They were unable to provide basic essentials like milk or utensils. Every time a request was made of the staff along these lines, we were treated with disdain for even asking! 2. 1 bottle of water per room - despite 2 guests checking in per room. Even after requesting a second bottle, we were denied. Is the thinking here for 2 guests to share 1 bottle of water per day? 3. The rooms are very small and cramped, an odd design flaw is also that the shower door opens inwards, making it very difficult to climb inside 4. Despite having my credit card details on hand, reception still insisted on taking my partner’s banking details before allowing her access to the room as she arrived first to the hotel. In general, I think this was extremely poor value for money. I booked this accommodation because of the ‘Sheraton’ banner - but this is most certainly not what was given from a service perspective, and I do feel like this is a trap most guests fall into

Plussat: Room and service

Miinukset: Everything was good

Plussat: Breakfast and the rooms

Miinukset: Was very nice stay, the room was very neat, breakfast excellent and the location very strategic, staff at reception and bfast very kind, will definately come again.