New York hotellit Hell's Kitchen

Plussat: Very clean and tidy.. Modern with friendly staff. Very good if you want to just do what you like and come and go with no fuss. Beds comfortable and bathroom clean. Well equipped.

Miinukset: Not much included in the room. Nothing in fridge and only small amount of coffee and tea. No iron or ironing board, although all available from reception.

Plussat: Healthy atmosphere

Miinukset: coffee

Plussat: Beds were comfortable, thermostat always a plus. Clean. Staff was friendly. Prime location.

Miinukset: Only one elevator was available the entire time, making it impossible to get anywhere within a reasonable amount of time. No microwave available anywhere. Food options for room service did not sound appetizing. Rip in curtain in our room.

Plussat: Staff was wonderful.

Plussat: Location

Miinukset: Not clean enough and size of the room is not enough for more than 2 bags.

Plussat: I loved the location and the staff! The staff was very extremely helpful as they assisted us with anything we needed. The rooms were very clean, excellent design, a great space and the food was excellent!

Miinukset: N/A loved it! Would go back!

Plussat: Rooms were spacious and comfortable.

Miinukset: The staff was not overly friendly and not particularly helpful in providing directions.

Plussat: The front desk staff was amazing! Very accommodating and friendly.

Miinukset: Yesterday afternoon I went to the self service for a hot tea. There was no one at the bar to help but then a bus server appeared and I asked for a lemon wedge and he said sorry, we don’t have those. I was puzzled and said, you mean you are out of them or you don’t have them? And his response was well we need them for the bar.

Plussat: The interior, the staff

Miinukset: The small size of the rooms

Plussat: Very comfortable beds. The hotel was conveniently located. Across the street from a parking garage. We all loved the cold water available to us to drink. The little cafe was nice. I loved the fresh squeezed OJ. My girls loved the dry erase boards in the room. The shampoo / conditioner was very nice. Even with long hair.

Miinukset: We really disliked the perfume like smell to the room. It was very strong. We are not sure what they used but it was very over powering. It finally wore off day 2. But it was so bad.

Plussat: Clean, comfortable beds, close to subway & attractions

Miinukset: Only 1 elevator working the entire time of our stay for both staff and 25 floors of guests! Rooms poorly designed with no closet space, no racks or bars to hang towels, no microwave anywhere in the hotel for guest use, no iron or ironing board

Plussat: Subway was at the end of the block. The room was large compared to other hotels. Amenities in the room are updated and clean. The bathroom was large and clean. The barn door in the bathroom is a nice touch. Bed, sheets and towels were nice too.

Miinukset: Neighborhood around the hotel isn’t the best but is fine if you use common sense and avoid interactions with strangers. It is a high traffic area so you wouldn’t feel unsafe. There was only one working elevator at the time so plan ahead of t

Miinukset: Room very small and hotel looks quite dated - far from a 4.5 star property

Plussat: Convenient location to beat midtown attractions. Super confortable beds and pillows. Excellent rooms- small as expected in NYC - but very well appointed. Great bathroom. Super clean room.

Plussat: Free champagne on arrival, excellent location and very clean - excellent price !

Miinukset: Excessive hotel tax - Felt like it was a secret way to bump up the price.

Plussat: clean, new, location, modern

Miinukset: I purchased the room as a double but when I arrived they claimed it was at the discretion of the hotel as to what type of room I'd receive. I ended up in a single room with my teenage son and I sharing one bed. No explanation from the front desk.

Plussat: The front desk service. Superb! Great location

Miinukset: Frankly there is nothing not to like.. Good location . Clean... pretty rooms.

Plussat: Loved the complimentary Citi bike pass. That plus the cleanliness would make me come back.

Plussat: Hotel was clean, conveniently located, and was reasonably priced.

Miinukset: During the first 36 hours of our stay the A/C in our room did not work. We had to move rooms with our 2 children. The staff was not helpful in this effort.

Plussat: This hotel was clean and comfortable. We did not hear any street noise from our room. The staff was very friendly despite it being very busy. Easy access to subway, times square and theaters.

Miinukset: Our room was never cleaned the second day we were there, so we were a little short of fresh towels. The hotel itself was a good value, but the location left a bit to be desired. It's on a sort of seedy block on the street.

Plussat: Best stay yet in NYC! Staff is the best! Breakfast included?! when do you get that in NYC? and it's not buffet. Amazing! Great location and rooms are spacious for NYC and super clean and new

Plussat: Location, cleanliness, staff, comfort, the best hotel shower, quiet rooms.

Plussat: Bed was comfy

Miinukset: We were hit on checkout with a $30 a day facility fee that we were never told about or notified when we checked in or when we originally made the booking over the net from Australia. This is around $45 AUD for facilities that we didn’t even use. For an extra charge each night we would have stayed in a better hotel.

Plussat: Location and friendly staff.

Miinukset: N/A

Plussat: Siisteys. Henkilökunnan Alina Mirasovalle erityiskiitos, joka auttoi korvaavan paluulennon järjestelyissä ja ylimääräisen majoitusyön järjestelyissä (alkuperäinen lento peruutettiin viime tipassa).

Plussat: The coffee the bed the pillows

Miinukset: Needed a pool, the room was kind of small

Plussat: Everything

Miinukset: Price was too high compared to other proprieties but I enjoy Hilton so I still take it

Plussat: It was walking distance to many of the site seeing areas in New York. Staff was nice and friendly.

Miinukset: Everything was good. Nothing to not like about it.

Plussat: The staff was excellent and very friendly.. also we were amazed at how easy it was to find and close to all of the action., great hotel!!

Plussat: Location to what we wanted to see

Plussat: It was quiet and to use the elevator, you needed a key card! I felt safe!

Miinukset: That a bottle of water cost $4.00!!! I thought it was free, which water should be free! I’ve stayed at other hotels and I was never charged for my water! This is the only reason why I would never stay at this hotel again! I will definitely spread the word!

Plussat: Everything

Miinukset: Nothing

Plussat: Sijainti loistava, hyvin nukuttu yö

Plussat: Beds very comfortable

Miinukset: Nothing

Plussat: Friendly, helpful staff. Nice bar. Room was very nice. Bed comfortable.

Plussat: The bes was comfortable and the staff was very friendly.

Plussat: The hotel was great and the staff was extremely friendly and helpful. The rooms were spacious and clean, the location was just what were looking for, and the manager Lee and his staff even went out of their way to help us with a car problem we had after checking out.

Plussat: It was clean and location was good! Not far from time square...

Miinukset: Air con was not manageable in the room and found it very cold at times! Not too much of a problem

Miinukset: The hotel blocked my creditcard at arrival for the reservation with an amount which is tree times the total room costs, without explanations. When we arrived at night the operator in the lobby did not know that we reserved two rooms. It took a lot of effort to have the rooms which we booked at booking.com. This is not very convenient when we arrived at night. The lobby personnel is not friendly. In one of the rooms the airco unit did not functions, which was very inconvenient. I do not recommend Sheraton by the way they handle booking.com reservations, which are very clear.

Plussat: The staff were very helpful Great location

Miinukset: Beds a little on small side Room not cleaned twice

Plussat: great location, staff went above and beyond to assist us with everything from advising on places to visit, eat to letting us print our boarding passes off on their reception computer/printer. Could not do more for us extremely helpful and friendly staff

Miinukset: restaurant was expensive we would have eaten there if it was a bit cheaper

Plussat: The beds were super comfortable. There is a nice breakfast place right next door, and it was very clean. Staff were nice.

Miinukset: It was a 1 hr walk to Times Square and it was far away from all the tourist attractions we would like to see. It was quite expensive.

Plussat: Staff was extremely courteous and friendly

Miinukset: Constructions in the neighbourhood, but not the hotel's fault.

Plussat: Nice clean hotel. Good location.

Miinukset: There was a lot of construction works around in 06/2019, so it was quite a lot of noise from outside. No breakfast.

Plussat: The staff was very friendly and most helpful. The room was clean, came equipped with an excellent bed and with free coffee, tea and water provided. Good shower with plenty of towels. Nice tv that can easily be moved at different angles. Airconditioning worked great.

Miinukset: The only minor thing was the noise level from the street, as I had a room on the street side and there was construction work. But I could easily fall asleep with earplugs and slept just fine.

Plussat: I liked the breakfast, location, cleanliness, and service from restaurant and bar and front desk.

Miinukset: Small lobby area, lacks organization where water and coffee table are located. A small crowded hall that leads to elevator. People bump over each other - those grabbing water and those going to the elevators.

Plussat: The room was comfortable and clean.

Miinukset: Less noisy air conditioning

Plussat: was clean and with a good location

Miinukset: The problem was that i book for a two beds room and they give us a king size bed for the first day and the next day they change us the room

Plussat: The staff was very knowledgeable and friendly.

Plussat: Great location, clouse to every thing

Plussat: It was directly in times square and in the middle of all entertainment and attractions.

Miinukset: The parking in the garage was ridiculous. I believe it was 80.00 a night. it would of been better is it was hourly. I only needed it for overnight. Also when we came in past midnight I asked a question with front desk, and the night shift lady came off like she didn't want to answer the question because she was on her phone. Other than that!, lovely stay.

Plussat: Excellent location — easy walk and central for many of our activities. Very helpful and friendly staff — we needed ice for my daughter’s knees and they helped. Solid and good facilities — remember what you are buying.

Plussat: The location was what I was looking for. Close to Times Square

Miinukset: The elevator service was horrible. We had to walk down the stairs because the elevator took too long.

Plussat: Location!

Miinukset: Over charged my account costing us $70.00 from bank in over draft fees from charges made. It wasn’t until we raised the issue they adjusted charges after two other employees said that it’s how the system works!! So we paid $70 extra then original reservation due to bank fees.

Plussat: It was very clean, the staff was very accomodating and it is in a great location.

Plussat: Great location, helpful staff

Miinukset: Nothing

Plussat: I like that the hotel was near everything and the hotel was clean.

Miinukset: It was nothing that I did not like about the hotel. It was excellent!

Plussat: Location and Breakfast

Miinukset: Conjusted rooms, No restaurant to dine and seating arrangements.