New York hotellit Hudson Square

Plussat: I loved the open lighting and glass.

Miinukset: The decorations seemed a little dated.

Plussat: SoHi room with a great view ! Highly recommend. the room was on 39th floor. Location

Miinukset: Pool area was very small and busy. Lifts - long waiting time. From 39th floor it might stop more than 10 times until it stops at the ground floor.

Plussat: Staff, location next to subway

Miinukset: The staff was great but there was a bit of dust as the days went by on the room

Plussat: Rooms were spacious

Miinukset: The staff was the worst, condescending, especially Shon from the front desk. We really like Preferred properties, this hotel spoils the whole experience.

Miinukset: My daughter and I specifically picked the hotel for the pool. There were very rude guests complaining to me in front of my daughter about her swimming and that was not the environment for her. This is a child friendly hotel and no rules against swimmin

Plussat: Doormen, bellhops, maid service were all very kind.

Miinukset: Extremely rude and aggressive front desk clerk on checkout. Insufficient restaurant staff at breakfast. After waiting 15 minutes and no one even looked at us, we left and went around the corner instead. First room had awful smell. Awful.

Plussat: Our view was amazing of the Hudson River

Miinukset: Too many taxes on the room shown after check out. Should be one cost per night. Paid allot more per night than booking com gave me when I booked

Plussat: House keeping could do better dental kits could be placed

Miinukset: Liked it all

Plussat: Location.

Miinukset: Rude front desk / took forever for the room to be ready, way past the 3pm check in / room was dirty / minibar not replenished ever during an entire 6 night stay

Plussat: The pool was great during the heat wave!

Plussat: Location was great! Hotel very stylish.

Plussat: Great

Miinukset: Everything

Plussat: I stayed here for a full month and the staff has been so great. The cleaning service + front desk remembered me and went above and beyond for me every day.

Miinukset: Business center computers are painfully slow just FYI. (iMac computers)

Plussat: Excellent! Very comfortable and clean. Great location

Plussat: Everyone was super pleasant and accommodating

Plussat: Location, Great proximity to shopping. Clean

Miinukset: Whilst the place wasn't bad, I was expecting more given the other good reviews. I chose the hotel partly for the reviews on the helpful staff and large rooms. However what we found was the room size was tight in comparison to other hotels we stayed in. The fold out couch was a single. The staff were probably the biggest let down. Whilst they weren't rude, they were in absolutely no way helpful. They Didn't even offer to help with our bags on arrival or departure we had to find our own trolley, nor at any point ever offer to hail us a taxi over the three days we were there. Just disappointing, where other similar star hotel staff couldn't help us enough, these guys just kept to themselves and made zero effort. I don't like to leave bad reviews, but in comparison to others on our stay, this hotel didn't stack up.

Plussat: Extremely friendly and helpful staff, comfortable accommodations, great location.

Plussat: price price price price price price price price pirice price simple no frills price location to an extent price point.

Miinukset: front desk guy told my son to use basement bathroom bar closes early no food in the hotel no real amenities the bathroom is small and stuff is blah

Plussat: It's comfortable, clean, quite with good service.

Miinukset: The location, while in the center, lacks any kind of charm or atmosphere. The hotel itself is also very business like. Both are not places you fall in love with

Plussat: Location, service and attentive staff

Miinukset: Everything was great

Plussat: Fabulous location!

Plussat: The location was nice being close to the Hudson. I could go for a run in the morning and it was easy. The staff was also very kind and welcoming.

Miinukset: My room was right next to the laundry chute and every hour in the night, it sounded like someone was trying to break into my room. Also the room was much smaller than I anticipated (just the right amount for what I needed though!)

Plussat: The entire stay was AWESOME! The staff was very friendly and room was very nice with an excellent view of the Empire State Building.

Plussat: Clean, comfortable room with friendly and helpful employees.

Plussat: Location was good.

Miinukset: Construction, no lobby, no rooftop bar. No restaurant.

Miinukset: The elevator is really sloooooow

Miinukset: The photos by booking.com of Hotel Hugo, are not at all reality when You visit this hotel. Very disaponting. Not a luxurios hotel at al. The straff was not friendly by the arrival and during the week they did not pay attention to us as hotelguest, only concerned about the people lining up for the rooftopbar. Very strange!

Plussat: El edificio es lindo. La Ubicación.

Miinukset: We had the most horrible experience. The hotel staff arranged the taxi service to go to de airport. They forgot to reserve, they lie to us, and the man who was in charge to look for the taxi, didn't mind to help us. We almost lost the plane. We have to go back to New York but after this horrible experience we don't want to go back to this hotel.

Plussat: Cleanliness

Miinukset: They charged me for snacks I did not purchase/eat from the room mini-bar. I am waiting to be reimbursed. Also, I am not from Norwalk, CT and my invoice has an address that's not mine. I don't know where this information came from.

Plussat: Great location, very nice design throughout the hotel.

Miinukset: The room was nice, but small. We struggled to fit our 2 large pieces of luggage in the room. We also had to call down to get a menu for the room service - it was inadvertently not included in our welcome packet. Otherwise it was a great stay!

Plussat: I liked how clean the hotel was, room was very nice as well

Miinukset: We went there because my wife is pregnant and didn’t want to leave the room, they aren’t a full service hotel (which nobody told us), the restaurant downstairs was closed, the rooftop bar was closed, there was nothing for us to do. They said complimentary breakfast and it was 3 croissants and a few muffins that’s it, on Sunday there was no breakfast at all and all staff said was “I have no idea why nobody set it up” they said the WiFi information would be in the room which it wasn’t, I asked front desk and they said every room is different so they couldn’t tell me. Was not happy

Miinukset: Restaurant closed, roof bar closed, building work next door.

Plussat: Beautifully designed (reception achingly hip) Hotel Hugo makes you feel great from the get go just from the surroundings and furnishings choices. The bedrooms are well appointed with a huge selection of in room items available for purchase running much wider than food and beverages (travel adaptor anyone? . . how about an intimacy kit?). The capsule coffee maker was amongst the nicest touches. It wouldn't be right not to mention the roof top bar . . . just be warned, it's a popular spot at weekends! . . and the free coffee and cakes served mornings in reception!

Miinukset: I struggled with the telephone - I couldn't raise an outside line to make calls and had to go to reception to use the phone there (may sound odd in today's connected World but I didn't have data roaming) and for the life of me I couldn't turn off the AC in the room

Plussat: The location was perfect for a stay in SOHO.

Miinukset: The housekeeping in the room was disappointing. Dirty glasses were not removed and replacements not provided. The room was not vacuumed and the linens were not changed even after request. The manager on duty was very apologetic and gave me a voucher for breakfast, but the voucher had very limited value and the bread and pastries we received were dry. Also, the rooftop bar, that is so prominently featured on their website was not available due to renovation. That was definitely not made clear during the booking process.

Plussat: The staff is friendly, the room is clean.

Miinukset: Bar and restaurant was closed due to renovation. There wasn’t any mention when I reserved. I was forced to run out on the street at six am for a fire alarm but no fire at all, just a malfunction. They tested the system all morning. The style of the room is dated and (at 12 floor) no natural light at all! I’ve been there many times but I don’t think I’ll be back again.

Miinukset: Kitchen was closed. Rust around the bathroom door. No fan in bathroom. Terrible view of construction next door 10 ft away.