New York hotellit lähellä Manhattan Mall

Plussat: Very spacious. Great location for a concert at MSG.

Miinukset: A tad pricey.

Plussat: The service was amazing.

Plussat: Great staff. Friendly, fun.

Plussat: Check in and out the staff were pleasant. Comfortable beds.

Miinukset: Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.

Plussat: The staff was very helpful and very friendly!

Plussat: The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.

Miinukset: Everything was perfect

Plussat: Incredible stay at the Refinery. Came here for a surprise birthday present, and the staff were incredible. Made the surprise that muh sweeter with an upgrade and non-stop next-level service. Great hotel, rooftop, jazz, staff, rooms... all great. Will stay here again soon.

Plussat: My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay.

Miinukset: Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.

Plussat: Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.

Plussat: Clean, Good location

Miinukset: Broken front door.

Plussat: Location, location, location

Miinukset: Parking prices, but hey that's N.Y.

Plussat: I had been in NY few times but this time I realize how important is a good location! The best ever! Next to metro station and shopping area. At the front rooms you can appreciate the Empire Statle from your window! For sure I will be back!

Plussat: Nice hotel to stay in the heart of New York. Close to major transportation hubs and close to major attractions.

Miinukset: Nothing

Plussat: Easy check in and out. Validate for parking nearby. Check with parking garage.

Miinukset: Small rooms but typical for NYC hotels

Miinukset: ALL of your front desk staff could use better training in professionalism and courtesy.

Plussat: Front desk staff were awesome. Room was great. Location was great. No complaints

Miinukset: I wanted to extend my stay but the price increased too much. Too bad because we really liked the hotel and staff

Plussat: Easy walking distance to area attractions like Madison Square Garden, theater district, Empire State Building and numerous restaurants. Very clean room with plenty of outlets, and friendly front desk. Very nice, and rare, open outdoor space in front of hotel.

Miinukset: A bit disorganized with the luggage holding process and the lobby lounge should be open later during the summer. The hotel has very nice outdoor space which is rare for hotels in that busy area and could get better use. Got back from concert at 12:30 and had to look for a bar/pub to have a night cap.

Plussat: Excellent location and great hotel for the price (subway stop right outside) Very helpful staff (especially in the restaurant when I was dining with my two year old) Beautiful view of the Empire State Building from our window Quiet rooms--other than one neighbor banging on the door early in the morning, I did not know anyone else was around

Plussat: The hotel was fine. However, there was a murder in the hotel the night we were their. Apparently a pimp was murdered several floors up. It was all over the NYC news.

Plussat: Alex at the front desk was most helpful in assisting me with a reservation problem,

Plussat: Staff were extremely helpful and friendly, room was spotlessly clean and facilities were adequate for a short, cost-effective stay in Mid-town

Plussat: Nestled into a quieter part of Manhattan (or at least not as hopping as Times Square) the Roger feels like a bit of an oasis. The hotel did a great job of converting its rooms so they don't feel like an old apartment with a fresh coat of paint and an over-sized photo of old Chelsea. The lobby is pleasant, there is a small, intimate cafe on the landing and the rooms are well-appointed and comfortable. This was my first time and would stay again.

Plussat: Large room was clean and recent renovation Couple blocks from 34th st subway

Miinukset: Tiny bath but was clean and modern

Plussat: Stunning hotel. Stayed here for 4th of July weekend. Location is amazing, room is amazing and staff was amazing. Will be back next time while I'm in NYC.

Miinukset: Parking is a hassle and valet is 55$ a night.

Plussat: Great service. Very clean. Rooms weren't spacious but very clean and modern. Extremely comfortable bed and bedding

Plussat: Location

Miinukset: Staff was unable to inform us (when we checked-in) of movie being filmed on the hotel's street, and surrounding street. Numerous street closures. Was not informed by staff ahead of a additional $20 a night fee from the hotel.

Plussat: Most everything.

Miinukset: My only facilities detraction was the shower water temperature bounced around. The location is not in the middle of anything, but it is close to a lot.

Plussat: Very comfortable, great location, friendly and helpful staff.

Miinukset: Those iHome alarm clocks are pretty unreliable. Nothing against The Roger, but I do like to play music in my room and they rarely seem to work.

Plussat: Nice staff, comfortable mattress and linens, great shower, funky style and great location - walk to everything and close to subway

Miinukset: Ultra small bathroom sink and counter, A/C didn't cool the room below 72 even with the thermostat turned down to 60. Bed also on a platform, and corner of the base jutted out far enough that I whacked my shins on it to the point of heavy bruises - totally my fault but just beware!!

Plussat: The hotel was conveniently located next to the subway for ease of travel. It was walking distance to Times Square. The rooms were clean and the bathrooms were recently remodeled.

Miinukset: They need sound proofing between walls. We could hear conversations in the next room and they weren't even yelling.

Miinukset: No robe in room, small TV. No room service menu apparent. Front desk never answers phone - NEVER. VERY, VERY EXPENSIVE FOR AN AVERAGE ROOM WITH NOTHING SPECIAL ABOUT IT.

Plussat: Location, rooms are comfy , free internet

Miinukset: My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.

Miinukset: Items of our luggage were stolen

Plussat: Nothing I liked.

Miinukset: Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!

Plussat: Excelente ubicacion

Plussat: Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there.

Miinukset: Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.

Plussat: Clean rooms,

Miinukset: Small rooms

Plussat: The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay.

Miinukset: It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.

Plussat: We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food .

Miinukset: We had to leave. We have recommended it to others and will be back.

Plussat: Nice hotel

Miinukset: Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve

Plussat: Nice interior

Miinukset: All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.