New York hotellit lähellä Top of the Rock Observation Deck

Plussat: The location

Miinukset: Arrogant attitude of the staff, specifically in the more public dining area.

Plussat: Every bit

Miinukset: Nothing really. Perfect

Miinukset: overall appearance of the Hotel is dated all the furniture from the benches outside the elevators to the table and chairs in the lobby bar are old and dirty. The palm dinning room was way over priced for the food and service was horrible

Plussat: service was excellent, the hotel location amazing, they try to keep up with the properties as much as they can, the concier were amazing . i didn't have any bad experience. i will recommend it for friend

Miinukset: none

Plussat: This was a bucket list trip. Met every expectation!!! Everything was perfect.

Plussat: Price point

Miinukset: Nothing really

Plussat: Excellent service

Miinukset: No

Miinukset: Renovation of the building from outside was little appealing given the aura and fame it is suppose to portray. That was a downside. Hope for a better view next time

Plussat: loved the staff especially Tony who greeted me every morning with a smile at the door

Plussat: Staff, Hotel, Room were all excellent! 100% satisfied!

Miinukset: The car valet company that the Plaza uses rummaged through my wife's Range Rover and left it a mess. Don't care about the few $$$ they took, its the principle that this shouldn't happen. Not the Plaza's fault, but be careful.

Plussat: Bed was very comfortable, excellent gym facilities and bar/afternoon tea was lovely.

Miinukset: Staff treated us as if we could not afford to stay there.

Plussat: Love the decorations in the room, great spot across the Central Park...

Plussat: The location is perfect

Miinukset: The rooms need to renew and the mattress is uncomfortable

Plussat: Rooms are spacious and clean, in NY very difficult to get such service for a reasanoble price... the location in Midtow is convenient as for bussiness as for turism. I’m returning to this hotel every year.

Plussat: The bed was too soft

Miinukset: Too pricey in comparison to US hotel chains also break fast was very expensive

Plussat: The service

Miinukset: Condition of room

Plussat: This was the best breakfast I have ever been offered as part of the hotel rate. It was NOT a buffet, but a custom-cooked and served breakfast from a menu of innovative choices! The location was perfect for uptown, mid-town, or downtown touring or shopping. I have lived in NYC area for over forty years and only stayed at a hotel to maximize my stay in the city --- I will ALWAYS go back to the Sofitel! Also, it is walking distance to the theatre district, and their restaurant offers a pre-theatre dinner. This is actually how I discovered the Sofitel -- I went first just to the restaurant for dinner before theatre.

Plussat: Didnt try it

Miinukset: Old rooms and hotel

Plussat: Great location!

Miinukset: N.A

Plussat: LOCATION

Miinukset: THERE ARE NO IMPORTANT THINGS THAT A TRAVELLER NEEDS SUCH AS WATER, COFFEE TOILETRIES AND OTHERS

Plussat: The location

Miinukset: The property needs a lot of renovation The rooms are becoming outdated The room service is deplorable !

Plussat: loves the looks of this hotel

Miinukset: nothing

Plussat: The hotel is very centrally located, close to theatres, many attractions and restaurants. Our room was spacious. There was a good choice at breakfast and the service was excellent despite the hotel being full.

Plussat: The location of the hotel was wonderful. Steps from Times Square, the Theatre District and 5th Avenue shopping! Friendly and helpful staff. Nice to wake up to free coffee and a paper. Small but adequate work-out area was an added plus.

Miinukset: Although well-kept, the rooms were looking a little bit beat up with scratches and divots in the furniture and stains on the carpet.

Plussat: Room comfort, view on TSq: rooftop, breakfast

Miinukset: Lacking the tea/coffee facility; service on the rooftop; safety in the shower

Plussat: Great location. Friendly staff and very clean.

Plussat: The room is nice and cleaned, the view from the bar is amazing, and the location perfect. Easy to accès by subway, taxi or train. Perfect if you want to enjoy Theater or Central Park.

Miinukset: - the breakfast for $30 is very disappointing. The viennoiserie are sad, no label on all the cold cut so you don’t know what you eat, the hot chocolate is made with water. Also, we were 4 at the table, 3 included, 1 was not. We almost got attacked by the server, to know who will pay, how and when. - the bar is nice, drinks are good, but service is very slow. It is difficult to order, and it take more than 7 min to ba able to pay! - the concierge did order my parents private taxi, however he ordered for the wrong day ! Luckily we found someone very helpful downstairs to call the company and got a car 10min after. Maybe the concierge was more pre occupied to get his $15 cash commission from my parents than focusing on the day ! (This is the first time i hear cash commission, maybe it NYC) - Finally, the reception. Very nice at check-in, even for a lucky upgrade! Check out was thought. We gave our credit card for pre auth in case of incidental, however as mentioned during check in this card should not be used to pay consumption. Unfortunately they automatically proceed the payment on this card. (How come you don’t confirm before charging, this is a hospitality standard !). Later, I extended for 1 night, what a surprised, they again charged on my french card when i specifically said to the same receptionist agent I wanted to pay with a different card! Thank you for the commission that my bank will apply. I usually don’t do comments, I am working in hospitality industry since 10 years, but many things were unfortunate to see when you pay so much money.

Plussat: Terrace bar and location

Miinukset: Lack of “style” and amenities (no free water for example). Also, you can hear neighboring guests a bit more than expected.

Plussat: That everything from checking in to having cocktails in premise went smoothly.

Miinukset: Our bathroom toilet continued to run and was not flushing completely.

Miinukset: The holding deposit of $480 US was removed from our account and not returned on check out. I contact accounts who advised they would send me an email confirming they deposited the funds, but no email.

Plussat: I like they provide 2 beds in the room and very comfortable, good quality bed clothes, clean room and good house keeper. the gym is good has everything i need it. the restaurant has great views of times sq broadway st but went with 5 people to eat dinner service bad! my cesar salad with chicken no dressing NO parmesan CHEESE I MAkE IT BETTER , the service slow and will no eat there ever. THERE WAS SO FEW CUSTOMERS??!!I would come back to this Hotel

Miinukset: GOOD BEDS QUIET ROOM, clean room good tv great gym, value for money, but rooms are small!! good coffee very delicious, good help with luggage

Plussat: location and outside terrace overlooking NYC

Miinukset: no valet parking

Plussat: Clean, stylish room. Great location. Terrific views from room on 30th floor. Staff very friendly. Very comfortable mattress. Quiet. Nice bathroom. Location close to lots of great food in hell's kitchen. Three subway stops within a block and easy walk to central park.

Miinukset: Pillows, one too firm, other not enough. Rooftop patio was filled with smokers, couldn't stay out there for more a few minutes.

Plussat: The bed was amazing and the location was great.

Miinukset: The ice machine was broke all 4 days of my stay, after repeatedly telling the staff only to hear we will fix it each time, sucked. One staff said just keep going to the bar with your bucket. Not convenient at all.

Plussat: This wasn't the first time we stayed in this hotel, The location is perfect.

Miinukset: We had double room with two double beds, beds weren't comfy. The TV remote wasn't work properly.

Plussat: Loved the rooftop bar.

Plussat: Location: Fantastic, in the heart of Times Square Bed was super comfortable Close to Subway lines, On bus route for the ferry shuttle

Miinukset: Room # 407 Shower water doesn't drain properly...floor should be sloped more Same for the sink

Plussat: The room was clean, and the hotel is very well located

Miinukset: We booked a three night stay in September, and paid over 400$ per night. When entering the room we were surprised to see that the room was extremely small, and defiantly not suitable for 2 people. There was no place to put our clothes besides one hanging rack and we had to leave all our clothes in our suitcases for the entire four days we stayed there. The bed was a full bed and was sinking in the middle. We were told that the hotel is fully booked and no other rooms are available. We asked for an extra bathrobe as there was only one in the room, and we never got it. The breakfast that was included in the room rate was very limited. And they try to offer you to pay extra for a scrambled egg or omelet. When checking out we asked to store our luggage for 1 hour until we leave to the airport, and they charged us 4$ which was extremely annoying considering the 400$ plus we paid for each night. We definitely won’t stay here again.

Plussat: very expensive but it was during the Climate week. Very busy street , could be noisy . And difficult access with car or if a taxi want to pick you up specially for Airport ...

Miinukset: breakfast :( better get a breakfast around ...

Plussat: Cute, unique hotel - the location, along with the parking option across street is phenomenal. Very reasonable for the price. The other 'perks' like free coffees, voucher for lounge was great.

Miinukset: Breakfast was mediocre at best. Only part of my stay that was a disappointment.

Plussat: The location, free Wi-Fi, coffee, staff was nice.

Miinukset: The room was small, the makeup mirror was mounted so high on the wall I could not use it.

Plussat: Great location and staff

Miinukset: Nothing

Plussat: The room was very clean, the air conditioning wasn't too loud, the blackout curtains worked well, and I loved the rainfall shower head. We enjoyed the free wine and cheese in the evening and our free coffee as well.

Miinukset: I was expecting more from their breakfast. When I booked the hotel it said breakfast included when it should have said continental breakfast”. I've had way better continentals at way cheaper hotels. It was a huge disappointment.

Plussat: Location, staff, accommodation and everything else.

Miinukset: Hotel is beautiful!

Plussat: Location just steps away from Time Square.

Miinukset: Petite room is ridiculously small. No room for luggage at all.

Plussat: Staff were amazing and went out of their way to make our trip exceptional. Great location, great facilities, couldn't fault it.

Plussat: Location was exceptional for Broadway - very short walking distance to theatres (some in the same street). Very close to the subway (and the line that goes to JFK). The complimentary wine and cheese in the lounge each evening was great!

Miinukset: Only frustration was upon check out. We had paid for 2 rooms for 4 people (family) for a week. On the day of check out, we wanted to leave 4 bags at reception whilst we went out for the day and we were charged an additional fee to store bags as there is a limit of 2 bags per room, and the 4 bags were from people staying in one of the rooms only. whilst only a small fee, it seemed ridiculous to be charged at all given the amount of money spent at the hotel already.

Plussat: The suite was good sized for New York with some fun modern touches.

Miinukset: They make you pay money to store bags. There is no valet for this hotel level. They sucker you into using the garage across the street that then swindles you out of money for both rate and a bribe. I'm sure the doormen get a piece too.