New York hotellit lähellä Top of the Rock Observation Deck

Plussat: Location

Miinukset: Not sleep friendly, can’t make it dark enough during day time

Plussat: The classic New York iconically landmark building!! Fantastic service! Danielle and the manager Teak at front desk were exceptional in their service to straighten up booking.com reservations which was done only hour before our arrival. Exceptional decor in suite room! It’s an expensive somewhat but most definitely gives you your moneys worth and makes you WOW for sure! Highly recommended!! By the way, you will not really feel “Home Alone!!” :)

Miinukset: Nothing so far..

Miinukset: overall appearance of the Hotel is dated all the furniture from the benches outside the elevators to the table and chairs in the lobby bar are old and dirty. The palm dinning room was way over priced for the food and service was horrible

Plussat: The location is close to all attractive areas, the room was clean and comfortable.

Miinukset: The noise outside in the morning.

Plussat: Felt very comfortable. The room was lovely and quiet. Staff very helpful. Everything was as Fairmont would be expected.

Plussat: Excellent service

Miinukset: No

Plussat: Liked the accommodations and Concierge staff

Miinukset: Some of your staff gave us misinformation at times about dining options. Also we were part of the city blackout and some of your staff were very Unaccommodating while others did there best to be helpful and were very accommodating. Need to have everyone on the same page providing patrons with similar messaging and options during those challenging times. You actually had plenty of lighting and an elevator operating, that was more than others. Staff needed to not panic some did and some did not.

Plussat: The best of everything! Impeccable service and the bathroom...you just have to see it for yourself! Marble and gold with a huge soaking tub. Love this place!

Miinukset: Be ready to spend some money.

Miinukset: Some of the front desk staff seemed shell-shocked. There is no real lobby to this historic hotel which is odd.

Plussat: Nothing it’s the plaza

Plussat: The location. The station is below the hotel.

Miinukset: A house keeper was bad. No smile. She changed sheets and towels. But didn’t change glasses and other stuff. Sofa we’re making bed to other space but they weren’t moved back to the place where they should be. The my tip $5 wasn’t good enough for her. I don’t know how much is good because I’m from the country where we don’t have such a custom. A bell man wasn’t happy. The same reason. He showed unhappiness from body gesture and nearly did click his tongue! Other stuff,especially concierges are excellent!

Plussat: The bathroom was very nice and the bed was very comfy. Breakfast in the room was excellent.

Miinukset: There doesn’t seem to be a lounge to sit in, just the bars.

Plussat: The staff was amazing!

Miinukset: Advertised as in time square! Couldn’t even see time square from my room. The air conditioner broke on the second night. The lights didn’t work the entire stay. If you turned one off they all turned off and one on they all came on. My booking said the resort fees were included. I paid an addition 280 in resort fees at the end of the stay. The rooms look nothing like the pictures. There are two sides to the hotel. One side is up to floor 25 the other is 25-40 something. It felt like they were separating the guests. Over all for 2 nights I paid over 1000 and pretty much felt like I was staying in a Laquita inn. Not worth the money at all!!!!

Plussat: Location location location. Also queen sized beds

Plussat: Great views and clean rooms! The rooftop bar was really cool!

Miinukset: Small elevators caused a wait usually.

Plussat: The roof top was good The breakfast was great

Plussat: Central location, near Times Square. Close to everything you need for a short stay in Times Square. Very friendly and helpful reception staff.

Miinukset: However I had to deal with the manager in respect of my refund: I found her unhelpful and called her out on her attitude. She apologised. Our bathroom was not clean on Day 1, although they did clean it for the rest of our stay.

Plussat: Great location and access. Also have a rooftop bar that has great views and worth the trip up.

Miinukset: The hotel needs to stop charging a resort/location fee. The fee is not worth it and will make me stay away from properties of theirs. The fact that they didn't have a pool or spa attached yet charge over $--- a night plus tax nickel and dimes guests.

Plussat: Location

Plussat: Great location near Times Square.

Miinukset: It’s a little tired, needs a refurbish in areas.

Plussat: The privacy

Miinukset: Staff was a little snobbish. Also, I thought the room would be a little bigger. Was very basic.

Plussat: Location and hotel organization was perfect.

Plussat: Perfect location

Miinukset: Pricey for mediocre food

Plussat: The hotel was in a very good location, close to Times Square and Avenue of the Americas. Our suite was very spacious and well appointed, and was comfortable for our family of 4. The staff was very friendly and was very responsive to our requests and questions.

Miinukset: The hot water in the shower was only lukewarm.

Plussat: The rooftop bar was a bonus with a great view over Times Square, the rooms were very comfortable and a good size for New York, location was great, will definitely stay again

Plussat: location and outside terrace overlooking NYC

Miinukset: no valet parking

Plussat: The bed was amazing and the location was great.

Miinukset: The ice machine was broke all 4 days of my stay, after repeatedly telling the staff only to hear we will fix it each time, sucked. One staff said just keep going to the bar with your bucket. Not convenient at all.

Plussat: Hotellin sijainti napakymppi. Ihanan hiljainen huone. Todella hyvät sängyt! Huone oli tosi siisti. Ilmastointi toimi hyvin. Kylpyhuone tumma ja valaistus huono, muuten ok. Hotellin reception pimeä, pieni ja ahdistava. Kattoterassi on tosi viihtyisä. Henkilökunta avulias paitsi sisäänkirjoituksessa henkilö oli tosi tyly ja huone saatiin vasta kovistelun jälkeen 1,5 tunnin odottelun jälkeen. Aulabaarissa mukava henkilökunta!

Miinukset: Hotellin aulan valaistus paremmaksi!

Plussat: Location in Time Square. Terrace view. Friendly staff. Clean and comfortable.

Miinukset: Everything was great

Plussat: Location was great.

Miinukset: Not sure?

Plussat: All personal works great .

Miinukset: Tv didn't work. Staff unresponsive .Took 14hours to fix. Huge lines to get breakfast, 30minutes waiting, rediculous!

Plussat: Location

Miinukset: Bedbugs

Plussat: The location, Terrasse and breakfast are great. Room was clean and spacey. Bathroom was nice standard. The reception staff were very friendly.

Miinukset: The restaurant floor was not clean during dinner, I arrived late and it was not nice, also the restaurant staff was not really friendly.

Plussat: The location was perfect! The staff was excellent and surprised my friend with a birthday dessert. That was so thoughtful!

Miinukset: Very cold interior design. Staff was attitude was rather business-like except for the one waiter at breakfast.

Plussat: The staff was pleasant and professional. Bed was comfortable and the room was clean.

Miinukset: The room wasn’t ready upon arrival. The front desk never answered the phone. Although we requested a wake up call it never occurred.

Plussat: Friendly staff, nice rooms and good amenities close by ie Starbucks and eateries also very close to Grand Centre Station, Madison Avenue and 5th Avenue and not too far to walk to Central Park.

Miinukset: Had to wait a long time for our room as it wasn’t ready, it was a very busy Friday.

Plussat: Great location and staff was very pleasant! The room and property was pretty clean minus shower head (see below)

Miinukset: The shower head looked like it had never been cleaned! Black stuff was coming down when my son showered and it wasn’t until I actually looked at the shower head and it was covered with mold! I used a rag to clean it off bc I wasn’t showering under that and showed it to the front desk. They gave me a credit by waiving the resort fee of $25! As a Marriott reward member and American Express platinum holder you would’ve thought s little more discount would’ve been given! Overall, I’d stay there again however I’d check the shower head first!

Plussat: Great location, a 12 minute walk to Times Square. One of the cleanest hotels we have stayed in. Housekeeping very helpful.

Plussat: not bad , can be much better

Miinukset: no wardrobes in the room . The room size is not small at all, however it should at least have a small luggage table , I had to open my bag on the floor during my entire stay which is really annoying

Miinukset: Check in wait time. They said they would text when our room was ready and that did not happen.

Plussat: Lobby and staff

Miinukset: Room was loud from aircon and elevator. Tub paint was peeling.

Plussat: The decor and cleanliness were better than expected

Miinukset: Location

Plussat: Great location, hotel with Long history. Close to grand central station. Easy to travel around to explore the city. Courteous and helpful staff especially male staff who helped us to hail a cab to the airport and made sure that we were not overcharged

Miinukset: City tax included 30 usd laundry credits/day and 20 usd beverage credits at the bar. Which was a nice touch. But could be more clear about the credits usage that unused credits will be credited back to guest. If this was known earlier, may not have used laundry service

Plussat: The room was well kept and cleaned by staff who looked and acted polite and professional. The breakfast was fantastic and the receptionists were so polite, friendly and ready to serve with a smile!

Plussat: Loved the room; quietness; barcvoucher

Plussat: Nothin really

Miinukset: Price and size of room

Plussat: Location

Miinukset: Hotel confirmed we could park our oversized vehicle, but no parking available. Reservation for 2 dbls and got a king and $40 charge for rollaway. Bedding not delivered until midnight. Reservation noted free airport transportation, but none available

Plussat: Everything

Miinukset: No refrigerator in room

Plussat: It was close to everything and really nice inside. I thought the breakfast buffet was t great and a bit expensive for the quality of food.

Plussat: Everything good clean rooms staff super helpful and polite location of the hotel exceptional if you want to enjoy times square and surrounding areas

Miinukset: Over price breakfast Buffett Not many choices for the price

Plussat: No mini fridge in the room, i order 2 water bottles in room service for 25$usd, very expensive just for water

Plussat: location to everything was in walking distance

Miinukset: Guest service Idiots called at 12:30 am since we complained about having to wait 4 hours for room. Booked room at 4:30 pm and room was not available until 8:30 pm. Why would anyone call at midnight. Poor training here!!!

Plussat: It’s location only

Miinukset: Apart from the location, everything was bad.

Plussat: Great location

Miinukset: Expensive for the quality of the room

Plussat: Breakfast is particularly good in variety and quality

Miinukset: Windows are quite small ( floor 45) for a good view of times Square. Much better on floor 46

Plussat: Location

Miinukset: Poor services. Breakfast is not good.cleaning the room not done perfectly. The business center you pay 20 $ to print 9 pages! Also no scanner!

Plussat: Despite arriving in the early morning hours due to flight delays, the staff was kind, cordial and did what they could to let us sleep in for a late check our. We were very grateful for their help.

Miinukset: We needed to request basic number of pillows for the number of guests.