San Francisco hotellit Civic Center

Plussat: Love the communal areas, and the restaurant. The check in staff are lovely. The door staff are lovely. Stunning interiors.

Miinukset: The location. The location. The location. I wouldn’t stay here if you are travelling solo. The level of homelessness right outside the hotel and more distressing the level of mental health issues you witness o the streets makes it a very emotional place to be when you step out the hotel. The hotel itself is beautiful and an oasis. But I just didn’t feel that safe and it was heartbreaking to see the level of neglect of people living rough in one of the richest cities in the world.

Plussat: The design, staff, bedding, dining options within the hotel. The roof deck lounge is beautiful. The Aesop products and bathrobe are luxurious.

Miinukset: Location is good In relation to getting around the city, but the immediate surrounding area seems to be a hub for the homeless. This doesn’t deter me from wanting to stay here again - just good to know ahead of time.

Plussat: Very polite and friendly staff, lovely hotel inside, very comfy bed and excellent toiletries to use. It was our honeymoon and the hotel brought us a gift which was a very nice touch. Excellent rooftop bar with some lovely cocktails! Try the warm one with tea in it and cream on the top. Yum!

Miinukset: Room was a little on the small side (although I guess this is common in San Francisco) and the area isn't the best but we didn't have any problems.

Miinukset: I had the most unpleasant experience at Proper hotel. I booked a premium room, just to receive an e-mail from the property in the afternoon of the day I booked that my reservation was downgraded, without further detail or a return e-mail or phone. When I checked in, it turned out that instead of the premium room I am getting a bunk bed room (sic!), and the only option is to take it or the staff would try help me find another hotel. I was tired and could not search for other rooms so I accepted it. Needless to say, when I was checking out, reception staff tried charging me the original rate of the Premium room, and it took some negotiations to persuade them to charge me a proper lower rate for the worst room in the hotel. Ghastly consumer service.

Plussat: Kattobaari on mahtava ja henkilökunta hyvin avuliaita. Huone oli mukava ja oikein tyylikäs. Hotelli on kätevästi lähellä keskustaa.

Miinukset: Debit korttien veloituksessa kaikki meni oikein, mutta väliaikaisesti oli 2.5x määrä rahaa varauksessa.

Plussat: The rooftop bar is very cool and the staff were all great.

Miinukset: The local area, like a lot of downtown, has a huge homeless problem. I never felt unsafe, it was just distressing to see.

Plussat: The sheets felt so smooth and comfortable, as did the pillows.

Plussat: Fabulous hotel. Great design. Roof top bar is exquisite! Most comfortable bed I’ve ever slept in. Definately will retutn

Miinukset: The hotel was well decorated, sexy and had a great vibe. The rooftop bar was awesome and had lines out the door everyday for the sunset. But the tenderloin is an awful.

Plussat: Very creative and beautiful decor, great staff. Shame about all the homeless people just outside the hotel - not hotel's fault, but very grotty district.

Plussat: It is beautifully designed hotel with excellent bedding quality!

Miinukset: The location, slow valet service (waited more than 30 minutes in the morning. I have never done anything like this before in any of the hotels in the world, :(

Plussat: The room was adorable, spacious, clean, and comfortable. The staff was super friendly. The 24/7 coffee and water was a nice touch as were the 3pm cookies. The hotel and experience overall far exceeded my expectations.

Plussat: The location near the City hall and the Opera.

Miinukset: I was traveling for work and had a 6 nights stay at Inn at the Opera. Even though that credit card (Business) was given prior to my trip the hotel insisted on taking the amount of 2130 USD from my private credit card. The travel agency that booked my stay try to solve that with the hotel with no luck, because Inn at the Opera refused to use the business credit card. The worst was that i tried to speak with a supervisor because it was clear that reception couldn't help and the answer i was given was that he was a very busy man. I found that attitude totally direspectful. The room was quite small for the American standards, with old and heavy furnitures. The room was constantly humid. Even though i stayed there for six nights the bedsheets were never changed. The toilet-articles were never replaced with new even though i demonstratively left the little that left from the soap to be seen and replaced. The hotel lacks amenities, they offer complimentary breakfast which is good but having in mind the outrageous high price a room cost per night ‘’complementary’’ sounds funny.

Plussat: Location was quite good and we felt at ease walking around the area. San Fran does have quite a large homeless community but they are generally very polite and never feel intimidating. The bed was comfy and the complementary breakfast was a bonus

Miinukset: Our room was cold. In addition it was at the front of the hotel and this meant there was more traffic noise than we would have liked. The noise from the security shutters woke us really early on a couple of mornings

Plussat: The best thing about this hotel was that they offered cookies in the late afternoon, and all day tea/coffee.

Miinukset: Room and beds are small. No air conditioning in the room. In room coffee was not replenished. Bathroom very outdated. Room service did not clean the room, all they did was make the bed. The elevator is old and frightening. Staff is very curt with guests.

Plussat: The area around the hotel was wonderful for restaurants and shopping. The coffee, cookies and water in the lobby were a treat..

Miinukset: The bedroom was a little cramped for us.

Plussat: I loved hearing the opera singers practicing late morning! Otherwise very quiet.

Miinukset: Couldn't get the room cool enough.

Plussat: Close to public transport links, civic centre, City hall, opera etc. Quaint 19th century feel of property.

Miinukset: Have a supposed hotel employee try to sell timeshare to us. ( The property is part of the Wyndham destinations timeshare club). Terrible breakfast, had to speak to hotel manager regarding this issue.

Plussat: Convenient location, comfortable bed, gracious staff and delicious breakfast

Miinukset: Small rooms

Plussat: Location

Plussat: Nice staff and clean hotel. Very nice complimentary breakfast. entranxe and lobby area tastefully decorated.

Miinukset: Inadequate closer space & barely any drawer space. Very short sink in bathroom. Sink is fine for people 5'6 and below. Room was very stuffy due to small size so window needed to be cracked open. Problem with window being own is lots of noise outside.

Miinukset: Concierge/salesperson for club membership

Plussat: The location of this hotel within the city Complimentary breakfast Amenities Hotel Staff

Plussat: I didn’t, as I thought it was a hotel NOT a Hostel

Miinukset: It is a Hostel set up and not good for big families

Plussat: Staff is helpful.

Miinukset: Room is very small and it didn't appear the same as on the photo. Linens are old and looks a bit ugly. We spotted a tiny cockroach as well.

Plussat: I liked the convenience of location to everything I wanted to do/see

Miinukset: Shower curtains should be tucked in to prevent water spilling out. A mop in the bathroom would be helpful

Plussat: I enjoyed how easy it was to check in and how they accommodated our luggage situation

Miinukset: Bathroom was shared and kind of messy. Should be cleaned a few times in the morning and a few times at night.

Plussat: Well organized and good located

Miinukset: room service is only available upon request The rooms are really small and badly soundproofed

Plussat: Friendly and helpful staff. Location is OK and most of the major attractions can be reached in 45min if walking (still, i would recommend buying Muni Passport (12 USD for 1 day) that gives you unlimited rides on Muni buses, street cars and cable carts (7 USD single ride!))

Miinukset: Tiny rooms with minimal, old and cheap appliances. There was no washing basin in the shared bathrooms on the 1st floor, so one has to go to the room to wash hands after using the toilet. 2 small bathrooms with a toilet for around 20 rooms, so had to queue on multiple occasions. Shady clientele and poor door locks, we were always taking all the valuables with us. San Francisco has extortionate rates for the hotels and we booked just a few weeks in advance, so we had to choose between making a huge dent in our budgets or compromising on the quality, having said that I have paid less for 4* hotels when travelling in Europe, so definitely not a value for money.

Plussat: The neighborhood is perfect if you want to have a short trip to San Francisco and stay central. Super cheap for San Francisco! And nice staff. Helpful.

Miinukset: The shared bathroom. It is a clean shared bathroom, but it is not comfortable. So if you have a short stay it is ok, if it’s long you might wanna consider staying somewhere else for your comfort.

Plussat: Location was good

Miinukset: Homeless people around it

Plussat: The location.

Miinukset: Way to loud; when people flush the toilet the whole building can hear it. No restrooms in the rooms. Dirty and old bedding. No toiletress. Staff makes noise all night. If you want a hostel, then stay in the very nice ones for the same price. If you need a private room, just bite the bullet and stay in a nicer place for more money. With no bathroom and super loud, it feels like a hostel even with a private room.

Plussat: Cozy. They cleaned the bathrooms multiple times throughout the day and have 24 hour service. I'd stay here again

Miinukset: The shuttle you can pay for to take you to the airport took over an hour to arrive. I thought we were going to miss our flight.

Plussat: It was very clean, cheap, good location and friendly staff

Miinukset: My room was slightly bigger than a closet.