San Francisco hotellit lähellä Pacific Heritage Museum

Miinukset: My room description said it had a view, which I paid more for, and it did not. I would not have upgraded to that room had I known it had no view. Felt like I paid more than what you said I would get.

Plussat: Well appointed. Gracious, professional, efficient staff

Miinukset: Room a bit noisy, street noise audible, as was the maid's HQ across the hall. Otherwise very clean, comfortable, very nice. The destination charge is bogus, and the parking too expensive.

Plussat: Great attention customer needs. First class customer service!

Plussat: Very elegant hotel. Nice and clean.

Plussat: Good location, within walkable distance to Union Square. Old fashioned stylish decoration. Very clean room.

Miinukset: The staff could cater for customers’ needs more proactively, especially for those waiting in the lobby.

Miinukset: The beds are a little to firm and the pillows do not support anything they just go flat.

Plussat: I loved the firm bed and they were all very gracious to deal with. Great water pressure, high shower head for tall people. Very clean rooms!

Miinukset: I wish I had got a different pillow (they have three levels of pillow). The prices for breakfast in the hotel were very high, but it is San Francisco.

Plussat: love location, amenities, bathroom toiletries, lovely room

Miinukset: The bar/restaurant was a little blah, didn't really want to hang out there.

Plussat: Comfortable

Miinukset: Hard to get out of town

Plussat: Location was great; bed very comfy; bathroom a good size and shower easy to use! We were upgraded which was a pleasant surprise. Staff very friendly and helpful.

Miinukset: Nothing.

Plussat: Price and location

Miinukset: Some parts of the rooms especially are a little older, feels like the hotel could use a little modernization in its facilities and amenities.

Plussat: Location, quietness, comfort of the hotel.

Miinukset: Nothing negative to report.

Plussat: the staffs are very nice and friendly , the room is very comfortable , the location of the hotel is unique and convenience for both leisure and work purpose

Plussat: Check in and extras

Miinukset: I had a disagreement with my girlfriend in the bar. Their management accused her - a classy 50-something mother and business women - of soliciting - of being a prostitute - and asked her to leave. Because we caused a disturbance? Fine. But because she’s soliciting?!?! Later I emailed their customer support about the episode. A live person emailed me back and said they’d get back to me in a few days. But, they never did.

Miinukset: I was struggling with the coffee machine, it is always defective, I reported this twice but still not fixed permanently.

Plussat: The rooms were lovely and dinner was fabulous.

Miinukset: Breakfast was mediocre and the staff (mainly the concierge) was nit very helpful. Also parking is $75. That’s crazy.

Plussat: Location, room comfort and design and services.

Plussat: Literally nothing

Miinukset: Rude, arrogant, offending personnel. Useless management not able to take control over the staff and not really caring.

Plussat: Hotel charge my card 630$, but the rate was around 400... i find out by accidenty!!! Very disappointed!!!!

Plussat: Staff were amazing. Hotel was very luxurious, yet we still all felt at home.

Miinukset: Suppose it would have to be the price. Very expensive and on top of room rates the car parking was circa $80 pd.

Plussat: Location was central, staff was very friendly.

Miinukset: Pricing was outrageous. $78 for a simple breakfast. Food was good but not anything extraordinary.

Plussat: Amazing turn down service

Miinukset: In a large double room, the sitting area had one very uncomfortable cheap chair. Fortunately, my wife did not mind sitting on the floor

Plussat: I love the location and being right at Union Square. Lots of food, drink and shopping literally on your door step. The hotel staff, particularly the door staff are incredibly friendly and helpful.

Miinukset: Rooms are quite small, and the hotel is a little old. Air-conditioner could definitely use some improvement.

Miinukset: This hotel staff gived to down grade room rather than my reservation.

Plussat: 5-star hotel all the way. Soundproof windows, excellent service, central location, and a bespoke feel.

Plussat: They have a nice service,until10 in the morning there is a free coffee and muffin service-Good coffee good muffins! What surprised us :They have a TWO STAR Michelin restaurant with two menus-of course expensive but not unreasonable-however nothing a la carte.But NEXT to it there is the BISTRO-should be the same kitchen-very limited menu but VERY AVERAGE food. This I cannot understand ,would the TWO star unit also be Average????

Miinukset: food at the bistro!!

Plussat: My room was lovely - quality furnishings, sufficient space, nice view.

Miinukset: I was very surprised to be charged an extra $35 for "facilities fee", including taxes. This is not a resort so I don't understand why it would charge a high "facilities fee".

Miinukset: No bells and whistles. This was much more like your standard, mid-grade Marriott than a 4-star experience. No fluffy robes, slippers, turn-down service, etc.

Miinukset: A little bit old. Some facelift could help

Plussat: Staff was exceptionally kind- I contracted the flu and they were more than solicitous.

Miinukset: The Nespresso machine can't really provide hot water for tea- it leaked all over.

Plussat: Good location nr union square. Staff very helpful

Miinukset: There was nearly $35 in hotel fees that I wasnt aware of when I booked the room. It came as a surprise when I checked out the next morning. Apparently it was for coffee and pastry in the lobby and WiFi. I didnt want either. Waste of money.

Plussat: Pros: Location Staff is wonderful Rooms are large and comfortable for San Francisco

Miinukset: Cons: The Bistro is awful, did not try the restaurant Weird position for shower activation, have to actually be in the shower to turn it on........BRRR. The closet is about 12" wide, so this is not the place to stay for a long time

Plussat: The location is great!

Miinukset: Understand being charged for internet and coffee/muffins, but if breakfast runs until 9:30 then there should be coffee and muffins available at 9:15. I let the front desk know and waited 15 minutes to no avail.

Plussat: Location.

Plussat: Best hotel location, comfortable accommodation, delicious breakfast, very friendly service, special thanks Anthony-Vietnam.

Plussat: Very clean rooms, friendly staff, just felt very new and clean

Plussat: Great location, had a 24hr diner short walk away and the cheesecake factory close by :) Room was spacious and clean with good city views. The bed was great to sleep on. Easy to navigate area from the hotel, short drive to all places.

Miinukset: Pillows were way too soft, neck started hurting after second night. The shower was over the bath tub which was fine, but the drain kept filling up with water so not sure if their pipes were clogging up

Plussat: Location

Miinukset: Noisy rooms, dirty sheets (that we had to change ourselves because the room services doesn’t work in the evening), basic bathroom amenities, staff weren’t very helpful by matching our requests. We have asked for a quiet room on a high floor and ended on the 7th floor (out of 36 floors) with paper thin doors and noisy neighbours. Not what we expected for a honeymoon trip. We are very disappointed with this hotel.

Miinukset: I had breakfast buffet and I’ve waited over 25 minutes for my egg white omelet to be served. Hotel seated me with a stranger which was little uncomfortable, but for the time consumption I agreed to it. My omelet came and it was not an egg white only plus omelet was not done properly. No need to mentioned I went to my meeting with no breakfast, and I didn’t pay!! The most of Staff at the site was not friendly except for the Starbuck coffee shop in the back of the lobby.

Plussat: Location

Miinukset: Poor service: 1) staff cannot find my booking and even implied I booked the wrong hotel. Turned out they wrongly recorded my surname (1st experience since using booking.com for 5+ years) and cannot find it even though they had my passport. 2) I tried to call in-room dining but there’s no one answering in 30mins, one have to find UBEReat if you want some food! Others: there’s no mention on parking fee in the page, seriously lacking info on this before I arrived

Plussat: Unlimited time Baggage storage

Plussat: Brilliant location, great staff, lovely room. Water refills on each floor, comfy beds and right in the middle of the city.

Plussat: Newly refurbished rooms.

Miinukset: The doors between rooms are acoustically transparent. The walls are also thin between rooms. I had to call security twice because of noisy neighbors. This seems to be such a recurring problem that the hotel provides earplugs next to the bed.

Plussat: Location

Miinukset: Unfriendly staff, room not worth the price

Plussat: Good, and in a convenient location.

Miinukset: The rooms were not serviced properly and the laundry bag and list was not replaced though I was there for 4 days. The room also had an odd smell.

Plussat: location

Miinukset: room was old and dingy

Miinukset: paid internet

Plussat: Excellent bedding. Room was a good size. The chaise was a bonus and well used

Miinukset: Wish bath area had been larger...definitely not two person at a time use Ms Kelley was excellent resolving a billing question. Many thanks to her

Plussat: The modernity.

Miinukset: I didn't like that it didn't have a pool.

Plussat: Just fantastic and great value for money. Super clean, comfortable and great location. Staff very friendly.

Miinukset: Nothing.

Plussat: Nice location. Staff very attentive

Miinukset: only few option for the continental breakfast... could be better!

Plussat: Great location, nice rooms, Starbucks is very convenient

Plussat: Great location, all staff we dealt with were very courtious and helpful especially the lady on information desk, door staff, bar staff, reception staff even the room maids greated us.

Miinukset: Nothing

Plussat: Rob the Concierge!

Plussat: Room was spotless, hotel is in a fantastic location, staff were excellent.

Miinukset: No free Wi-Fi in room.

Plussat: Your asian staff!

Miinukset: U need 2b more efficient n coordinating wid booking.com! Had a confirmed booking only 2b told by ur front desk staff that don't hav a record of it! Undue stress & anxiety over such a basic issue n booking! Had 2 spend money on calls 2 straighten things out! Also, what a funny & greedy system of not providing free wifi 2 ur booked hotel guest just because we booked with booking.com & not directly with u! We stayed n all marriott hotels from d moment we arrived n NYC, San Diego, Los Angeles, Anaheim & got feee wifi but u asked 4 $14 fee 2b connected 2 ur's! Such GREED! & least i forget u hav a latina food server, whose name eacapes me but had a pony tail, who thinks she too good to ckear our dishes from our table! Most of u're asian staff, Chinese, Filipinos, Vietnamese, & Nepalesse were very accommodating. A special shout out 2 Ellen, Jojo, Butch, Pren! May their tribe increase.

Plussat: Friendliness Staff was very accommodating

Miinukset: No