Grand, historic, luxurious I could hear everything from my room. Housekeeping, doors slamming, neighbors... I also think free wifi at hotels should be standard at this point - as it is at most hotels.
Location and setting Service was awful - restaurant had several issues.
The rooms were clean and the safety measures that were in place allowed you to always feel safe Parking costs $62 a day. I know it is expensive in the city, but what a racket!
Left a sweater called back immediately got security said nothing turned in, called back twice no luck. Guess it got up and walked away. Not buying it. Tough luck right
Location excellent, room spacious, staff friendly. An excellent stay! Price a bit high, bathroom could use renovation (but was perfectly functional). A light in the closet would be very helpful.
Location. Unresponsive staff. Examples: (1) concierge and room service rang out after trying repeatedly reach them for 10 and 15 minutes; (2) waitstaff in bar/dining area was slow and inattentive; (3) we needed 2 extra blankets and they initially resisted until we convinced them we were using all the blankets in the room and were still cold; (4) the food and beverages were overpriced and barely mediocre.
Location staff and cleanliness No room service or mini bar
location - Pressured toliet caused loud, frequent rattling sounding like a fire alarm in the middle of the night. I told management and they don't/couldn't fix it . - $38 per night "resort fee" for no real services. A true rip off.
Very helpful staff. Under renovations
Construction was very inconvenient will definitely not come back until it's completely remodeled.
We liked EVERYTHING!!!! Gorgeous hotel- beautifully decorated, the epitome of class and style. Staff was lovely. Room was clean and the beds and linens made for the most comfortable sleep. Pool was beautiful and food was delicious!!! Nothing
Really cool amenities,close to everything you need.Room service was nice and really cool views. I didn't like that after driving two hours up to SF,having reserved my room almost a week in advance they informed me my room was not ready,then couldn't give me an answer as to why or how long it would take to clean.Luckily friends who were getting married in the city had their room so we stayed there and waited almost an hour and a half until they called me to tell me it was finally ready then didn't offer much to try and make the situation better
Gym is decent and has a great view Tv reception was poor. The bed was a a little stiffer than I'd like
We should get a discount for the noise inconvenience.
The staff was exceptional. ALL of them. Not much. The spa was priced really high so we ended up making other accommodations.
In a large double room, the sitting area had one very uncomfortable cheap chair. Fortunately, my wife did not mind sitting on the floor
Clean rooms Bed was too small and rooms were tiny
The king bed is 2 full beds pushed together. Couples beware, no cuddles here. A lot of wear and tear.
Great views and convenient location!
Furniture was dated. Door locks did not operTe. They charge $60/night to park your car which was not disclosed up front.
Loved the location to union square and rooms were clean and comfortable
We liked the location the most, right at the corner of Union square and a block away from Chinatown, the Hop on/Hop off bus had a few stops around Union square. The staff was always friendly, the fruit and water we received upon arrival and the turn down service every night are also nice touches. Housekeeping was attentive. Upon arrival our room didn't smell really fresh, but couldn't say it was dirty. The windows can be opened however, so you can let fresh air in. The closet space is really small, but we didn't mind taking the clothes out of our suitcases. We thought the room was quite small, but maybe that was because we just came from a hotel suite in Vegas. You could also hear all the street noise (windows closed) and the neighbours easily, it seems the walls are thin. When housekeeping knocked on the door of the room next to us, it sounded like they knocked on our door.
Very edgy and modern hotel design. Bed was extremely comfortable and the coffee was exquisite. Room was so tiny that I wouldn't recommend spending more than 2 nights there. It can feel a bit claustrophobic especially when you end up with a wonderful view of a brick wall.
All of the fixtures (bed, shower tile, bathroom sink, desk, desk chair, lights, desks, etc) were top notch. Room had water damage down the corner and smelled bad. AC didn't work well. Lighting was very dim and had to turn on all lights to make it decently lit. Front desk didn't tell me about the amazing adult arcade that's in the back of the building.
Excellent service by everyone in the hotel without being overbearing! Great centrally located! Definitely recommend!
No wifi unless you pay more not even hbo on tv
Staff was considerate and helpful in every way. Food in the Nob Hill Club was excellent. Great views from Top of the Mark. Furniture in lobby needs cleaning or reupholstering. Looks dated. Bathroom was small and dark. I was there 5 days and one of the elevators was out of service for 3 of those days.
I love the facility Your staff treated my son who booked the property like trash...it was simply unpleasant