San Francisco hotellit SoMa

Plussat: Very friendly staff, great service. The access to Equinox is fabulous! Prime, prime location--the best!!

Miinukset: In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.

Plussat: Nice rooms. Polite staff. Nice bathrooms. Everything worked without an issue.

Miinukset: At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous

Plussat: Amazing service and experience! We we're there for our honeymoon and loved every moment. The staff went out of there way to help us.

Plussat: Really cool amenities,close to everything you need.Room service was nice and really cool views.

Miinukset: I didn't like that after driving two hours up to SF,having reserved my room almost a week in advance they informed me my room was not ready,then couldn't give me an answer as to why or how long it would take to clean.Luckily friends who were getting married in the city had their room so we stayed there and waited almost an hour and a half until they called me to tell me it was finally ready then didn't offer much to try and make the situation better

Plussat: Nice to stay in a piece of history. Very convenient location for MUNI/BART. Rooms appointments very nice, beds great. Main lobby atrium is stunning. Well-trained, personable staff.

Miinukset: Coffee/wifi in room would be nice, but that's unfortunately the nature of the beast (Hol Inn Express does that, not most upscale). I went with two hyperactive twin boys, and though not an ideal hotel for kids in most ways, the staff was very patient and accommodating with them. I'd say I wish it were a better value, but really next to what else what available in the area it was a better bang for the buck than most.

Plussat: Loved the central location and the historical ambiance of the hotel.

Plussat: The hotel is stunning and the staff is so nice. I loved the history and the elegance of the place.

Miinukset: I liked everything.

Plussat: Location Bathrobes, slippers, and WATER included wow! Portable led lighted mirror. So convenient. Staff was really attentive to our needs and accommodating Very clean Booked a double bed superior room through AMOMA.com and they offered a king superior at the front desk. Definitely appreciated that. Spacious 2 ice vending machines on every floor

Miinukset: Nothing.

Plussat: This is a great hotel, a retreat from the noise and business of San Francisco. It is a beautiful gentle well appointed place to stay. The peace and calm that pervades every part of this hotel seeps into your heart. You relax as soon as you walk in the door. The beds are comfortable, beautiful pillows, well appointed rooms. Great food and served impeccably.

Plussat: Decor, comfort and staff interactions.

Miinukset: I did not sleep all night due to an event at the hotel where people were slamming doors and talking in the halls all night.

Plussat: We liked EVERYTHING!!!! Gorgeous hotel- beautifully decorated, the epitome of class and style. Staff was lovely. Room was clean and the beds and linens made for the most comfortable sleep. Pool was beautiful and food was delicious!!!

Miinukset: Nothing

Plussat: I liked the overall appearance - the old world charm with today's amenities - great pool! the servic

Miinukset: nothing

Plussat: For being snack dab in the middle of downtown and over 100 years old, the room was very spacious, and the bed was comfortable

Miinukset: I ordered room service for dinner and had the breakfast buffet in Garden Court - both were decent but definitely below my expectations of what a luxury hotel can deliver in terms of quality & creativity on the menu.

Plussat: Luxurious, great staff and great location.

Miinukset: I tend to like more modern hotels but this place was very classy.

Plussat: Fantastic SF landmark...we never left the Hotel.

Plussat: - Great staff, very friendly & helpful!! - Perfect setting for a weekend getaway in SF. - Our Room: We had the Jr Suite. It was a good size, very trendy. It was great for our bachelorette party. The room came with a JamBox, which was very much appreciated since I forgot to pack mine! - Location was good for our use. The hotel is 1 block from the BART so it's easy to get around from there.

Miinukset: - Couch bed wasn't terribly comfortable, but when has there ever been a comfortable couch bed... I was fine trading that for the larger room. I was told that the king bed was great!

Plussat: Very nice gym w/ 2 treadmills, 2 elliptical machines with lcd screens, and one cycle. Good selection of free weight dumbbells. Great machine weight with a variety of exercises. Towels, fruit and even sparkling water. A good touch was the disposable headphones. Also has a nice game room; ping pong, big wooden jenga blocks, shuffle board, pool table. Location is great, very trendy art and generally polite staff.

Miinukset: I asked for a quite room on the inside. I was assigned a very loud room which did not have dual pane windows and was woken at about 5am to what sounded like loud trash trucks. My sheets were not changed from a previous guests' stay. I found long strands of hairs under the covers as well as short pubic hair through out the bed sheets. Since it was already 4 am, I was too tired to deal with it, so I slept on top of the covers with a thin blanket from the closet. I was pretty disgusted. I was in a rush the next morning to get to Moscone Center, but did inform the front desk. They sent housekeeping to change the sheets and left me a note w/ water and a chocolate bar. I also realized that I was missing a bathroom vanity rug on my first night. The hotel room is very small with hardwood floors through out and an old rug around the bed. On the last day of my 2 night stay I had a pretty bad incident in the bathroom with a shattered glass pendant light shade. The bathroom ceiling drops down and I could touch the ceiling by simply raising my arms (I'm 6ft tall). The designer decide to hang a ceiling pendant light despite the low ceiling with a glass shade. While drying myself after a shower, when I raised my arms, my hands hit the glass shade leaving me showered with shattered glass! This is quite dangerous and I'm lucky I didn't get cut badly, only a nick on my right knuckle. I don't think management handled the situation very well. I generally just found issues with the cleanliness of the hotel; dust around the night stands and the closest, unchanged sheets, noisy rooms. I would not recommend this hotel unless they get their act together.

Plussat: Staff was very accommodating Decor was cool. Great location

Miinukset: I'd rather see a coffe maker in the room than the espresso machine

Plussat: Large room, nice bathroom, overly public space (including a "playroom" which wasn't for kids but they were free to use), and a great bar that was buzzing but always had seats! Staff were very friendly and engaging. Didn't use onsite restaurant - breakfast looked a little limited for kids but various diners and cafes nearby. Great spot near muni and cable cars and Westfield shopping centre. Good for union square without being union square

Miinukset: Restaurant menu looked fab for adults but not for kids for breakfast. Otherwise nothing negative

Plussat: Location - pretty central to everything, and if not we could always take an uber. Modern interior Game room was fun and utilized Staff was very friendly and helpful

Miinukset: N/A

Plussat: Website

Miinukset: Reservation 11 months ago and fully paid for room. They cancelled two days before saying they were overbooked But still had rooms for sale at much higher price Don't trust this hotel. Second time they cancelled but won't happen again

Plussat: The staff were very accommodating .

Miinukset: They only had 2 treadmills

Plussat: Front desk personnel and bell service were exceptionally helpful. Rooms were nicely appointed - largest TV I've ever had in a hotel room. Central location right at Powell St. BART Station allowed me to get there quickly from Oakland Airport.

Plussat: Close to everything in Union Square, clean and nice-looking inside.

Miinukset: ...but that translates to a little over $300 a night, which isn't really worth it. Avoid it during the conventions in town.

Plussat: Good arrival and wait staff were both friendly and efficient. The door man was great and the team inside were extremely helpful. I have stayed in other SF hotels in the past and Hotel Zelos is a nice addition to the city. City hotel rooms can sometimes be small but the rooms at Zelos are very spacious! I also would like to say thank you for an overall smooth and fun experience! From booking on line with Kayak to speaking directly with the hotel, to checking in & out, everyone was super friendly and consistently would go out of their way to be helpful.

Miinukset: Mixed message on parking After speaking with associates on two separate occasions. Then the confusion in the garage, mind you I thought I lost my ticket to return however I unpacked it when I arrived back home this evening. There was a problem between the hand written sign in log from the valet and the printed report from the front desk and the hotel's portion of valet claim check system also did not work. I retrieved my vehicle because I brought the only two matching keys and I have matching handmade key chains attached. Breakfast table with two nice chairs rather than a rolling office chair. That was weird. But it was also SF PRIDE weekend so who cares!

Plussat: Had a great time friendly staff great restaurant

Miinukset: That nobody answered the phone at the restaurant for me to make a reservation fri night

Plussat: The location was great and my room was quiet.

Miinukset: There was a bit of mildew odor in the bathroom. If not for that I would have given an excellent rating, instead of good, for my stay.

Miinukset: Windows face directly into office building just 10ft away. People in the office can see directly into your room

Plussat: The location of the hotel was excellent. There were many nice dining, shopping and entertainment options very close by. It is also very close to a BART station so getting there from the airport is very easy. San Francisco is a surprisingly easy city to drive in as well, though parking is very expensive.

Miinukset: Though the bed was very comfortable, it was a bit squeaky. Also, being on Market street means that there is a bit of noise but it's not excessive.

Plussat: The staff was very friendly. The driver to the airport (George in the Towncar) was very courteous.

Miinukset: Need a coffee maker in room. Not a deal breaker though of course.

Plussat: The Palomar is in a great location, the staff is very friendly, and the rooms are nicely decorated. Beds are OK. Restaurant (Bad Habit?) onsite had a nice quality breakfast which was pretty reasonable.

Plussat: The hotel was super clean,like tremendously clean! Ideal location which was super walkable to everything! Didn’t even realize that they have bikes you can use. If I wasn’t pregnant we would hve definetly used them. Everything in the city was a quick walk or uber ride. Restaurant on the 5th floor was surprisingly great. Super great stay here. Almost didn’t want to write this review because I don’t want this hotel to get super busy and raise prices!

Miinukset: No negative comments really.

Plussat: Room was great. But we were placed next to the ice machine....the wall there sounded paper thin throughout the night as guest needed ice.

Miinukset: Being stuck next to an ice machine at 2 am

Plussat: The service at the San Francisco Palomar was excellent. The front desk staff and doormen deserve top marks. They were helpful in every circumstance from procuring a taxi to giving directions or making suggestions regarding nearby attractions and walking distances. The hotel was clean, the restaurant was superb....fantastic breakfast! And the wait staff was superior. We would stay here again in a heartbeat and look forward to that happening in the near future. Hats off to the Palomar staff!!!!!!!

Plussat: Comfortable and clean. Good location

Miinukset: No room service

Plussat: Comfortable room and on-sire dining. Catered lunches were good and portions large.

Miinukset: Resort fee was extravagant. Hotels that cater to business/conferences need to provide free wi-fi. It's the 21st. century.

Plussat: Location. Proximity to public transportation.

Miinukset: Doors, fixtures show age, wear and tear. Facilities fee (which I assume were adjusted for SPG Platinum members)

Plussat: location

Miinukset: - Pressured toliet caused loud, frequent rattling sounding like a fire alarm in the middle of the night. I told management and they don't/couldn't fix it . - $38 per night "resort fee" for no real services. A true rip off.

Miinukset: The room they put us in was very small. There was no refrigerator, no microwave, nothing that would make the stay comfortable or say luxury. Plus the parking cost and facilities fees are ridiculously high.

Plussat: Very close to things we were interested in. Quick check in and out. Nice views.

Miinukset: Ridiculously expensive valet parking (more than $70 per night). Super small bathrooms.

Plussat: Location staff and cleanliness

Miinukset: No room service or mini bar

Miinukset: You had to pay for WiFi and the restaurant had a very limited menu.

Miinukset: Poor accommodations. Rude staff.

Plussat: Location was nice for exploring the city. Room was clean/comfortable.

Miinukset: NO INTERNET at this hotel... In the modern age, it's ridiculous that wifi/high speed internet is not included in the cost of the hotel when you purchase ahead of time. On top of that, I asked about wifi when I was checking in, and the lady told me we could get internet with an OPTIONAL ~$35 PER night fee, that included internet and other services like bike rentals. We didn't want to spend this, so it made sense that I couldn't connect to any wifi from my hotel room. When I checked out, they said they had charged us for the fee, and that it was required, despite the fact that we'd never connected to the internet. Outrageous that this wasn't just in the price of the hotel from the getgo... Don't bother with this place until they get with the modern age.

Plussat: Friendly staff informative quick book in process

Miinukset: Nothing

Plussat: Location was great. Room was quiet and comfortable

Miinukset: They didn’t have room service. If you want to order food to your room, you have to physically go to the restaurant and order in person and wait for your food. You are not able to call it in for take out or delivery. This is a big let down and waste of time