San Francisco hotellit SoMa

Plussat: The staff were extremely helpful and responsive.

Plussat: Bed very comfortable and lots of space in accessible bedroom

Miinukset: Free parking should be available

Plussat: Awful, awful, awful! Nothing good about this place!

Miinukset: First of all, let’s start from the room. The room was clean (at least, one good thing about this place). But I am not surprised with the size of the room. The room was super small that we could barely fit our feet in it and I am not speaking about the language that we were traveling with. There door to the bathroom… erm… was there actually a door? It was only a sliding panel that you wouldn’t be able to lock. So, don’t expect the privacy here lol Speaking about the bathroom, the paper tissues were yellow and looked as if they were never replaced and I felt disguised to touch them. When I asked to change them… mmm… nothing happened! It’s good that I always have some when I travel. The shampoo and shower gel were cheap and low quality so I would advise if you stay there to take yours. The staff. I wonder where the hotel managed to find such a rude staff? From the moment of checking-in till the moment of checking out I didn’t meet anyone who would be friendly and helpful. Moreover, for some unknown to me reason they kept me calling “hey, miss” when I was talking to them despite the fact that they saw my name in the reservation. That was weird… Also, they charged me for one night stay when I was booking a room 2 months in advance and they charged me again when I was checking out. When I asked about it, they couldn’t explain me and in quite rude way closed the topic saying that they were not planning to discuss it to me anymore. And now when I am finally back from our 1-month honeymoon I have to go to the bank asking for the statements and start process of solving this mystery where my money went… Oh, also about the breakfast. They serve the breakfast in a bar downstairs that isn’t the part of the hotel and it looks very cheap and charges you fortune. So, don’t waste your time and money on it. Will I ever recommend this place? Of course, I will. I will recommend this place as one of those that you should never stay!

Miinukset: I arrived and was sent to the hyatt as they didn’t have a room for me

Plussat: Close walking distance to Oracle Park and the new Chase Center. Both a rooftop and a street level bar for drinks and food. iPad in the room to request any service you can think of. Very clean room and clean all around.

Plussat: the breakfast was a joke disgusting and the price was ridicules!!

Miinukset: No early check in.

Plussat: The staff was incredible, The location is great, the rooftop bar is amazing

Miinukset: Breakfast buffet was whack, not only was it $17 dollars (come onnnn) there were no sausages or bacon. Also the French toast was pretty gross. Elevator was busted for a bit one night so we climbed 7 flights of stairs :/

Plussat: The location was perfect as we attended a baseball game across the street. Love the rooftop lounge as it had amazing views of the City.

Miinukset: hoped for the restaurant to have stayed open later.

Plussat: I noticed every member of the staff we encountered whether at the front door, hallways or elevators.... from the valet/doormen, housekeeping, and food service.... acknowledged us and said hello. Not to leave out the front desk personnel!

Plussat: The staff are very friendly, and great customer Service.

Miinukset: The rooms are very consumed, you could hear rooms near you or above you pretty easily.

Plussat: The staff was exceptional Best hotel we have ever stayed at

Plussat: Bathroom was gorgeous. Staff extremely attentive

Plussat: Outstanding service.

Miinukset: No WiFi

Plussat: Great room, very comfortable, well-equipped fitness centre and great location with easy access to public transport.

Miinukset: Front desk card reader couldn't read any of my credit cards on check-in.

Plussat: The room and hotel are beautiful. We had a beautiful view of the city and Yerba Buena Gardens. The service is impeccable. Very comfortable bed and quiet rooms.

Plussat: Good location. Nice and big renovated room.

Miinukset: Due to renovation of the room on of the light switches and bed socket didn’t work. Also the sink taps didn’t work properly.

Plussat: Elegant common areas, not big Gaudy like many large hotels. The rooms were very comfortable nicely appointed the bed was comfortable the bathroom was laid out very well.

Miinukset: Room service was overall very nice, Service was excellent, however I wish there were some lower-priced items for that late night snack for example pizza, inexpensive sandwiches. I would’ve liked a coffee maker in the room or free coffee in the morning available in the lobby for guests.Coffee delivered to the room was very nice with a couple of scones gratis however $26 for an eye-opener in the morning is a bit much.

Plussat: nice

Miinukset: all of it.

Plussat: Front of staff including the concierge were really excellent, very helpful with advise and so very friendly. The complimentary house car was a real bonus.

Miinukset: It was expensive but after all we were in San Francisco!!

Plussat: From check in to check out everything was smooth and fast. Always love a Starwood property. Also, the hotel wasn’t full so an upgrade was in order. Nice quiet room.

Plussat: Rooms are comfortable and immaculate. Excellent service from check in to housekeeping and room service.

Plussat: Room was great, good size with comfy bed. Bathroom shower space excellent.

Miinukset: From the map, thought it was walkable to Chinatown. Not much walkable in this town however.

Plussat: Location was great. Security is good. room spacious.

Miinukset: the lady at Housing-Group, was unprofessional and very negative, she just doesn't would like to connect this night (booked through booking.com) with the other back to back nights i made through my educational institution. I finally managed to get it connected through different person. Quentin front desk representative, provided me with the farthest room 8000, you walk and walk until you reach it, as much as i will describe how far it is, you wont actual feel it unless u physically walk to it. He just charged my credit card with an extra amount without even explaining. i had to get it clarified next day that it was a security deposit in case you smoke or do anything not as per the policy. No complimentary water in the room when i arrived, i requested some, it took 45 min and 3 follow-up calls to get the water delivered, and the last call a person called Gary (if i recall properly) was acting sarcastic. how unprofessional Marriott hotel became. I start buying my water from next door as it is faster. The whole experience, wasn't to my expectation, maybe others did have a much better one, however i am just expressing what i really faced.

Plussat: Great accommodation, well located, excellent and welcoming staff. Room very comfortable for an extended stay of 5 days.

Miinukset: The numbers of people we have encountered on the main streets in Berkley and downtown SF who are are obviously struggling to get by.

Plussat: Excellent location ( central ) in order to plan daily visits from , in order to see S.F. lovely roof top bar to see the city from at night . The room was excellent and the bed was very comfortable.

Miinukset: You pay a little extra for a city view , albeit we had a city view , but you needed to be on a high floor to oversee the city . Expectation not entirely met on that point .

Plussat: The view from the room was awesome! Location was great, staff were very friendly, hotel was upscale and the rooms were clean, modern, and comfy.

Miinukset: Parking on site was $70, the pillows were lumpy and the view room did not open until 4.

Miinukset: check in very slow and crowded

Plussat: Little market inside hotel was great. All staff very helpful; was given a room upgrade that was greatly appreciated.

Miinukset: I thought the location was right at Union Square, which it wasn't. We had to pay too much for parking our larger vehicle, over $90 a day.....not good....

Plussat: The restroom and shower-super clean as well as the room

Plussat: good location

Miinukset: none

Plussat: Nice rooms and great location

Plussat: Cleanliness of the rooms, lobby, bathrooms,etc. The staff was helpful, kind & respectful

Plussat: The decor and cleanliness of the hotel and rooms

Miinukset: Some pictures or decor on the hotel hallways, they all look the same and looks like it needs something.

Plussat: Location was great Continental breakfast was good.

Miinukset: No coffee or tea facilities, Pillows need to improve

Plussat: Room was comfortable, clean and big enough. Location was perfect.

Plussat: The rooms were spacious and clean with all the necessary amenities for an enjoyable stay. The location is great for easy access to about anywhere in the city. Highly recommended!

Miinukset: After a long flight the uneaven floors in the room led to a slightly sea-sick sensation.

Plussat: Location was great

Miinukset: No coffee maker in room. Noisy courtyard restaurant outside window at night.

Plussat: location is good

Miinukset: price was very expensive, compare to Hilton, and some others near by.

Plussat: Bed and pillows

Miinukset: Dark hallways

Plussat: I liked the coffee in the morning and the location was excellent

Miinukset: They charged an additional charge and $60 per night per vehicle to park... would have been nice to know in advance

Plussat: The hotel was super clean,like tremendously clean! Ideal location which was super walkable to everything! Didn’t even realize that they have bikes you can use. If I wasn’t pregnant we would hve definetly used them. Everything in the city was a quick walk or uber ride. Restaurant on the 5th floor was surprisingly great. Super great stay here. Almost didn’t want to write this review because I don’t want this hotel to get super busy and raise prices!

Miinukset: No negative comments really.

Plussat: I liked the size of the room and the friendliness of the staff.

Miinukset: I would like coffee either available in the room or in the lobby.

Miinukset: Toilet was running

Plussat: The room was very nice. Great size and quiet. Very comfortable bed. After a very long travel day, the room was the perfect place to get some rest.

Miinukset: The arrival process is the only area that could be improved. There was only 1 person working as a valet which made us wonder if there was anyone parking cars. After waiting for some time without seeing anyone, we had to ask at the front desk. The car was finally moved from the very busy street after our checkin was complete.

Plussat: The beds were extra comfy and too.s very quiet considering the central city location.

Miinukset: Nontpilets available after ckeckout.

Plussat: Excellent location; free coffee and tea services in the morning; comfortable bed and towels.

Plussat: We enjoyed the proximity to the cable car line, the trolley line and Union Square.

Plussat: Very good service and location.

Plussat: Nice rooms - well designed, comfortable beds, good bath products, friendly staff. I liked that they were dog friendly, LGBT friendly, and had a daily run scheduled for guests.

Miinukset: No in-room coffee and small gym where the TVs didn't all work.

Plussat: comfortable, friendly environment with staff and other guests

Miinukset: Missed Maverick the dog...but it wasn't the hotel's fault, he was sick!

Plussat: The location was very good in the heart of the Union Square and everything was walkable from it.

Miinukset: It was a little overpriced for what it offered.

Plussat: Very good hotel nice staying I will go agian and I will recommend for my friends

Miinukset: No thing worth

Plussat: Excellent, awarded restaurant. Great location.

Miinukset: Did not like the location of the toilet door in the room - right next to the bed so you face it when you sleep.

Plussat: Though expensive, everything was top notch.

Plussat: Extremely helpful staff.

Plussat: Perfect except I needed my lovely wife with me to make it just right and heavenly

Miinukset: Only my wife would have made it better

Plussat: Nothing

Miinukset: No room service. They charged me $44.46 after checking out. Read the fine print( they will change a facilities fee which they dont even tell you on reservation.

Plussat: Very clean, nice hotel staff, good location. Traffic to drive to and from hotel is bad (slow).

Miinukset: Traffic

Plussat: The bed was very comfortable.

Miinukset: The bathroom fan was running the entire time and there was no way to turn it off. Also, the bathroom was really small. There was also no electricity for the nightstands, so no light and no clock.

Plussat: Eggs fluffy beds perfect

Miinukset: Seemed too short seemed like I was hardly there at all

Plussat: Bed cozy.

Miinukset: Room smells like a smoker. Plug for charging phone is under he bed. Too far to reach and the cord falls out. No usb chargers. Alarm clock is too old and only plugs in an old iPod. It should have an outlet and or usb charging. Room is dated. Shower leaked all over the bathroom. Ceiling is peeling in bathroom or bubbly wet.

Plussat: Perfect delightful and amazing

Miinukset: Could have been longer at your wonderful establishment

Plussat: Excellent location, very clean, friendly staff

Miinukset: Hidden resort fees are totally unacceptable. Was not aware of the fees when I booked and very surprised with bill when it came. Will not use again.

Plussat: The beds were so comfortable,huge rooms,great views

Miinukset: Location wasn't great...

Plussat: My wife and I have stayed at this property for over 12 years pre Starwood/Marriott merger. It was always impressed with the service and rooms. However, This was our first stay post merger. The management and staff were even better than before. We will return to this property in the future. It is close to Oracle Park, Moscone, Market street, BART and Muni. We usually stay here to attend the Golden Gate, Orpheum , and Curran Theaters (Very Convenient). Close to Financial district Union Square, Cable Cars, and Ferry Building. Outstanding location. The breakfast buffet is a great value for $25.

Miinukset: Nothing.

Plussat: Modern, good location

Miinukset: Uncomfortable bed and pillows, thin walls can hear people coughing and phone texting

Plussat: it was very nice hotel and loction is very good but the internet is expensive