Halvat lennot Ruanda

Plussat: The crew was fantastic, the plane felt nicer than most other airlines, and the meals were great, even in coach

Plussat: Food is delicious

Miinukset: Paid WIFI this time was horrible for the half of the trip WIFI don’t work

Plussat: Good service in future always Qatar Airlines

Plussat: Crew was amazing

Miinukset: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Miinukset: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Plussat: The crew was informative

Miinukset: Inflight sandwiches

Plussat: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Miinukset: Move the drapes a few more inches back.

Miinukset: It was exce

Plussat: Crew is excellent

Miinukset: Delays and we had to actually run for the connected flight

Miinukset: Plane was very very old

Plussat: The crew was amazing and the seat comfortable

Miinukset: Nothing I can think of yet.

Plussat: The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate.

Miinukset: The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???

Miinukset: Arctic char looked like it really was salmon. Need better selection of contemporary movies. When The Third Man is the most attractive alternative it's not so great. Would like to have seen the attendants more pro-active in asking about beverages and passing out snacks, fruit, etc. Saw just the water, orange juice and apple juice trays being carried around.

Miinukset: Late boarding

Plussat: The crew on this flight were excellent. Friendly and professional. Attentive and patient.

Miinukset: The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food.

Plussat: Seats are wider apart than usual, leaving comfortable space for legs in economy class. The crew is really attentive and nice

Plussat: Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness.

Plussat: The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding.

Miinukset: Seats were a little close, especially for a long flight, with meals.

Plussat: Crew AMAZING. Service was impeccable. Food and wine were interesting and varied. Absolutely amazing comfort.

Miinukset: Media choices were not interesting to me. Used my own device instead.

Miinukset: Everything was great!!

Miinukset: Ethipian Airlines overbooked my return flight and did not offer me an alternate return flight so I could return on my designated date. They instructed me to come back the following date to fly. I was not compensated nor offered at the very least an apology. The ticketing staff was unprofessional and attempted to blame me for not flying. Do not fly Ethiopian Airlines out of Accra ever!!!

Miinukset: Good crew

Plussat: The crew members were very accommodating and friendly. They do a wonderful job. When I told them that the power was not working in my seat and that I needed it for my CPAP (I call it my anti-snoring device), they arranged for me to move to another seat where the power worked for the CPAP. When the power did not work in the new seat for my laptop, they offered to let me charge it in a more powerful outlet near the galley.

Miinukset: The power didn't work for my laptop. It did work for my CPAP device. Some of the seat control buttons were out of order.

Plussat: The crew was very good. Seat was comfortable.

Miinukset: Running water in the bathroom.

Plussat: The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink.

Miinukset: Nothing

Plussat: The crew was fantastic, the plane felt nicer than most other airlines, and the meals were great, even in coach

Plussat: The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip.

Miinukset: The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!

Miinukset: Flight was delayed 40 minutes and arrived 2 hours later.

Plussat: Crew brilliant but seat very tight

Miinukset: Boarding procedure slow and hectic

Miinukset: Excellent! Got us home on time and with great service! Thank you

Plussat: Crew brilliant but seat very tight

Miinukset: Boarding procedure slow and hectic

Plussat: The aircraft was barely half full.

Miinukset: Delay due to fog at LHR, but this is not the fault of the airline

Plussat: It was an uneventful flight. The entertainment system worked well and food was good.

Miinukset: The lights kept coming on every few minutes making sleep nearly impossible.

Plussat: Everything

Miinukset: Nothing