Halvat lennot Ruandaan

Plussat: "So welcoming and so caring"
Miinukset: "Food"

Plussat: "Seats were ok but they often were out of vege options"
Miinukset: "I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying"

Miinukset: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."

Plussat: "All okey except earphones issue .. doesn’t works to be connected"

Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"

Miinukset: "Have air fresheners in toilets. Make it smell better."

Plussat: "Food choice was good & amazing crew ."
Miinukset: "Plug for charging phone was not there that cause problem for me as my battery of phone was dead. Shocked to know that."

Plussat: "Because I was in the bulkhead seat - it was good."
Miinukset: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("

Plussat: "Great crew!!!"
Miinukset: "Nothing"

Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."

Plussat: "Great crew"
Miinukset: "The food didn’t necessarily agree with me but it tasted good and there was plenty of it."

Plussat: "The new Qsuites are very comfortable"

Plussat: "Friendly Crew, good entertainment possibilites."
Miinukset: "Everything has a plastic holding purse."

Plussat: "The service as usual on Qatar is excellent"
Miinukset: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"

Miinukset: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"

Plussat: "On screen entertainment"
Miinukset: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"

Plussat: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"

Plussat: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"

Plussat: "The seats have great leg room and recline nicely"
Miinukset: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"

Miinukset: "Cramped and full flight with no entertainment. Stewardesses were also talkin too much among themselves."

Plussat: "Quick"

Plussat: "Overall a good service with good food."
Miinukset: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."

Plussat: "Had always liked the airline and on board crew members"
Miinukset: "Ground crew members in Doha airport need attitude check. been spotting these too often. On Board crew members are much better."

Miinukset: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."

Miinukset: "Haven't made it yet due to schedule change. 12 hour wait in airport."

Plussat: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Miinukset: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."

Plussat: "quick"
Miinukset: "nothing"

Plussat: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Miinukset: "The seats were very tight and the food was okay, but the staff was great."

Plussat: "Crew"

Plussat: "The cabin crew was very helpful and cheerful and everyone had a smile on their face."
Miinukset: "Entertainment devices are slow to respond."

Plussat: "Food"
Miinukset: "Need good wheel chair service."

Plussat: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Miinukset: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."

Plussat: "Great cabin crew"
Miinukset: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"

Plussat: "Personal courteous service"
Miinukset: "Quality of food"

Miinukset: "."

Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."

Plussat: "Upgrade to business class was a nice gesture and the service was impeccable.."
Miinukset: "Just a tad delayed in getting off the plane...not sure what took unexpectedly long"

Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."

Plussat: "Although I felt Qatar responded poorly to the cancelled flight, the actual flying experience was wonderful and made me forget about the extreme inconvenience and poor customer service regarding the cancelled flight."
Miinukset: "My flight got cancelled ten minutes before boarding. Workers gathered phone numbers and told us they would call to direct us a new flight. However, no calls were ever made. I had to call the airline multiple times to get an answer about a new flight. In my first call, the customer service was rude. There was also zero compensation for the inconvenience."

Plussat: "The check in crew needs training and learning the international rules Also they are missing kindness"
Miinukset: "Need completely replacement with expert crew"

Plussat: "I like the staff and the way they treat the passengers and foods too i like , was really good"
Miinukset: "I didn't like the comfortable part at the plane , it's not that good plane , the spoon ,& knife are not good , the chairs are not comfortable that much as the other planes of Qatar airways,"

Plussat: "The airport has some inconvenient that thier waiting room there is no bathroom and water once you behind the security check no life access so people who has illes there is no life support like an water and bathroom i was thinking it is like usa. All the middle East airport has some inconvenient they built good airport but important is mixed and there should be protest international for travel convenient"
Miinukset: "There is bathroom and water access in the airport"

Miinukset: "Flight was advertised on kayak as having wifi and electrical outlets for devices and did not have either."

Miinukset: "The chicken sandwich was horrendous. I saw multiple people take a bite and then put it down and not eat the rest. It tasted terrible."

Plussat: "Every things"

Plussat: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."

Plussat: "First flight was okay"
Miinukset: "My return flight then follow on with Qatar airways to Baghdad was cancelled and they didnt tell me that on my first leg i could have stayed longer as i was re directed to a later flight making my total layover 18hrs in Doha i rather have stayed in Philippines that extra 8 hrs"

Plussat: "food and courtesy of the staff"
Miinukset: "nothing"

Plussat: "The airline did not give me 2 seats next to each other like I had booked more than 6 months prior to the trip. They refused to give my friend and I the 2 seats I had iriginally paid for and booked so we were stuck in the very last row of the entire plane with no reclining seats and terrible service for over 13 hours . Completely awful and really disappointing"

Plussat: "Flights out of Kabul are generally filled with less-experienced travelers, so Turkish Airlines did the best they could with a planeful of new flyers. Entertainment system had some pretty good choices."
Miinukset: "There's a coronavirus outbreak going on. Just slow down, everyone. Take it easy. Slow down boarding. Slow down disembarking. Enable social distancing. Just slow down. We were packed into economy class, touched by every person walking past, bumped by every bag over every shoulder. Just take it easy. Let passengers try, even a little, to maintain a little social distance in economy class."

Plussat: "As always, Turkish Airlines takes care of their customers with the best service."
Miinukset: "Seats could have been a little better."

Miinukset: "Squawking brats the whole 10.5 hours of the trip to IAD."

Plussat: "Punctuality. I also had an upgrade which was super great!"
Miinukset: "More choices of movies would be great for long hauls"

Plussat: "Same as the San Francisco to Istanbul leg. Great experience, just the effect of the flight delays and missing my connection."
Miinukset: "Better communication and assistance with luggage. I was told that my bags would automatically migrate to my new flight the next day, but they didn’t make it, and I am now in the process of finding them."

Plussat: "Good food and comfortable temperature in cabin"
Miinukset: "A bathroom ran out of towels and toilet paper"

Plussat: "Onboard service was good - two meals and in between. Some good movies and TV plus internet service you have to pay for."
Miinukset: "The seats are uncomfortable for 13 hours of intense use."

Plussat: "Excellent service. Very tasty food."
Miinukset: "Too many voice announcements, interfering with the entertainments system."

Plussat: "Boarding on time, service friendly, luggage up to 30 kg, good entertainment and comfortable seats, tasty sandwiches."

Plussat: "Crew was nice. I was really thirsty and I kept asking for water. He should have just given me a small bottle. Also need more than 4 Bollywood movies. This was a returning flight after 2 weeks and it had the same 4 movies which I had already seen."
Miinukset: "I had a 14 hour layover in istanbul airport. Arrived at midnight and flight wasn’t until 2 pm the next day. I just assumed that they would give me a hotel. Come to find out thats wasnt the case when I landed. Given all kinds of reasons/excuses. The guy at the transfer desk told me”you should have known that your layover was this long since you booked it”. Will have second thoughts about flying Turkish again. Left a bad taste in my mouth. Might stick with Emirates or Qatar."

Plussat: "Food was decent and the crew was great."
Miinukset: "The air conditioning did not work in the front part of the cabin. I asked about it but nothing changed. It was very uncomfortable for everyone in that part of the plane. The back was cool front was miserable."

Miinukset: "This was the worst I have ever experienced. My flight arrived into Istanbul and 45 minutes until the departure I was told it had already left. I later found out something very similar had happened to a man from London, a couple from Boston, three people from Ghana, and many more that were taken advantage of in an attempt to sell tickets for them to go home. Never in my life have I seen such corruption first hand in a business that claims to be professional. I travel with them roughly twice a year so I'm not really a huge spender when it comes to their service, however I have suggested many to use their airlines. Never again will I make this mistake, and never again will I fly with them. I think I would rather spend the few extra hundred dollars than to have to experience that again. Turkish airlines you have lost my service and my respect."

Plussat: "2nd time with Turkish Airlines; no concerns. Everything handled timely and professionally."

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "All is fine and the crew is wonderful."
Miinukset: "The breakfast meal upon arrival to Houston was partially frozen. I guess this must have been a human mistake."

Plussat: "Polite crew and staff, comfortable enough for economy"
Miinukset: "Special meal wasn’t correct at first, crew corrected the mistake but the meal was absolutely terrible. Had the no lactose meal and it tasted exclusively of stewed tomatoes. Pack a lunch and don’t rely on the airport at Istanbul, there’s no options for people with food restrictions."

Plussat: "The food was decent and they seem to want to please."
Miinukset: "I always try to avoid the airline because they keep the cabins so uncomfortably hot. No matter how many clothes you take off or complain it is like a Turkish bath. It is torture."

Plussat: "Good new airline ,good people nice service,everything was perfect thank you turkish airline"

Plussat: "food was good"
Miinukset: "wifi was announced but did not work"

Miinukset: "Long flight"

Miinukset: "Food"

Miinukset: "i am allergic to cheese and there is no other food selection. Hostess skipped serving my husband meal through out the flight unless asking the hostess. We had 1hr 30 minutes to walk to transfer flight and pass through customs and checking points . we did not have enough time .most of the time we ran to catch up the flight"

Plussat: "The tv because I got to watch a couple of movies"
Miinukset: "The crew did not know what they were doing. My grandmother needed a wheel chair and the lady who took her did not allow any of us to stay with her , mind you my grandmother can't speak English. The lady also told us that she didn't need the passport or her boarding pass ??? Because of that my grandmother almost got lost , we had to wait for her for an eternity. She got very scared and very upset for what you guys did . She is an old lady and it was one of her worst experiences of her life"

Plussat: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."

Plussat: "Boarding was smooth"
Miinukset: "Food needs improvement and staff should be more friendly."

Miinukset: "Ok"

Miinukset: "Cramped seat - little room Food was the most inedible of any food I have ever had on an airline"

Plussat: "Food is ok."
Miinukset: "The wait for checking hand carry luggage and purse was tooo long. You need more high tech machines to use for checking . Just like United States. So irritating to see how Turkish people checked your bags. There shld be a better way of doing things, like checking hand carry bags , laptops ,, iPods. I was surprises even cameras were withheld and you need to get it in San Francisco"

Plussat: "Entertainment and boarding was excellent."

Plussat: "It was a fine flight"
Miinukset: "Just in Istanbul the we got screened completely again at the termanal then at LAX CBP thought it would be good to hold us at the tarmac for almost an hour while they hunted and detained a kid"

Miinukset: "I made request by the phone, for service animal. They told me to call back after 24h!!! After 5 days of waiting, more than 50 calls to customer "support " that barely speak English, I was forced to go to "Airport " to chek what is the problem with my request. Over there they helped me, and everything was fine after that. But this is RIDICULOUS, that I need to go to f... airport to solv the problem. Never ever turkish!!!!!!"

Plussat: "Service is excellent. Ground support was okay, not overly friendly."
Miinukset: "Istanbul airport has too many people not a lot of place to sit and rest. Very difficult to use the internet."

Plussat: "Overall smooth flight. Arrived time at Atarurk airport and well managed by flight crew and ground staff."
Miinukset: "They forgot to invite passengers with small children to board first. In flight service was good but seemed to be a bit slow as there was only one flight attendant serving half the economy cabin. They used to do a second drink service on this flight which was really nice before. Food was ok but TK has had better food on my other flights. The meatballs aren't as good as some of their more flavourful suppers."

Plussat: "Crew demeanor Cleanliness of the cabin Boarding process"
Miinukset: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"

Plussat: "Staff on plane were friendly and respectful"
Miinukset: "Landing was rough , boarding gate is isolated from amenities"

Plussat: "Food and service very good"

Plussat: "Great service and food onboard."
Miinukset: "4 flights with turkish air. All used silly buses upon arrival/departure. Also had fo reschedule a flight due to geece air strike that caused TA to cancel my flighf 24 hours in advance. Never recvd a txt, email or call from them. BOO. Had to go to airport to change resvtn as they werent answering resvtns phone. Booo"

Plussat: "Friendly workers"
Miinukset: "I upgraded and paid for first class round trip but only got it for my flight to italy and not the flight back to miami. Economy is too cramped for such long flights and they are not as attentive as in first class"

Plussat: "Very nice and corteous crew"
Miinukset: "The papers in the bathroom toilet should have been cleaned out to allow more space in the bin.. All the toilets were packed"

Plussat: "Entertainment options are good. Flight timings and boarding was generally very good."
Miinukset: "The foot rest in economy class is really uncomfortable for people over 5'10'' in height as it means we have less legroom, even if it is folded up, and can be uncomfortable to press against. Food is too much the same across all Turkish Airlines flights. I took 6 flights with Turkish Airlines in 1 week and got cheese sandwiches in every flight!"

Plussat: "One of the best airlines we've flown"
Miinukset: "Bags took long to come out in JFK even though they had priority tags."

Miinukset: "I asked for sugar 3x before finally getting it (1 hour), but by then the coffee was cold and I had to request a new one and wait another 10 mins :)"

Plussat: "Price"
Miinukset: "Worst airline I have flown, avoid if at all possible. We saved $400 each on a long haul flight from LAX connecting through IST and we should have spent the extra money. Flight attendants are extremely rude, not helpful, the food is terrible, the planes are all old Boeing 777-300 likely purchased second hand and seem to be falling apart on the inside. I saw flight attendants kicking, punching, and body slamming carts and other items to get them to fit in their racks in the kitchen areas, I hate to think what that means for safety of critical items. Just stay away for your safety and sanity"

Miinukset: "2.5 hours delay on Tarmac on outbound flight; 1.5 hour delay on Tarmac on return flight. Outrageous."

Plussat: "Direct flight, well priced, good food & service & entertainment."

Plussat: "Michelle, at the check in desk, went above and beyond to help me. I really appreciate her kindness, professionalism, and hard work to ensure I was comfortable and that my luggage made it on board. The food and entertainment was great. I really loved the goody bag, it was very thoughtful and included everything to make you comfortable for the flight."

Plussat: "The staff was really friendly, food was great and there was plenty of entertainment during the flight."
Miinukset: "I couldn't accumulate my miles."

Plussat: "fOOD WAS GOOD"
Miinukset: "didn't LIKE THAT I DIDN'T GET AN AISLE SEAT AS I WAS ASSIGNED."

Plussat: "Almost everything. Food ..."
Miinukset: "Was great overall."

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Plussat: "This Transavia Airlines is not good at all."
Miinukset: "Many things cheaper does mean better."

Plussat: "The plane size & comfort was excellent. The staff were very friendly"
Miinukset: "N/A"

Plussat: "The crew was professional & friendly"
Miinukset: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Plussat: "The crews were pretty great!"
Miinukset: "The regulating of the temperature."

Miinukset: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Plussat: "KLM STAFF WERE VERY PROFESSIONAL"
Miinukset: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Plussat: "The aircraft"
Miinukset: "No overbooking next time!"

Miinukset: "Fix the damn KIOSKS at Vienna!"

Miinukset: "Flight got delayed 30 minutes"

Miinukset: "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Miinukset: "Staff rude and short"

Miinukset: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Plussat: "Overall KLM experience is good"
Miinukset: "Food quality was mediocre for a business class flight."

Plussat: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Miinukset: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "great crew and comfortable flight."
Miinukset: "sceens in the plane to show map and direction of travel"

Plussat: "The flight arrived a few minutes early."
Miinukset: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Miinukset: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."

Plussat: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Miinukset: "tough to sit on a plane for 9.5 hours"

Plussat: "Everything OK"

Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Plussat: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Miinukset: "Boarding could be better"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Plussat: "Good flight, very attentive crew."

Miinukset: "Food had only vegetarian choices. No charging place and ambiance was noisy"

Plussat: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Miinukset: "That it didn’t happen."

Plussat: "The leg room, was surprisingly roomy"
Miinukset: "The food and that there was no entertainment."

Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Plussat: "Norhing"
Miinukset: "They have mabaged to lost my luggage"

Plussat: "Nothing"

Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"

Plussat: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Miinukset: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Plussat: "Everything. A truly faultless experience!"
Miinukset: "Nothing"

Plussat: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Miinukset: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Plussat: "The included snacks and the seats."
Miinukset: "Nothing."

Plussat: "Everything. Staff incredible."

Miinukset: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Plussat: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Miinukset: "Nothing! It was all great!"

Plussat: "Everything - Checkin, crew, food, entertainment"
Miinukset: "Nothing"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."

Miinukset: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."

Plussat: "Speed, crew, and reliability."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Plussat: "Wide selection of entertainment, food was good."
Miinukset: "Boarding unorganized, but that may have been more of a passenger issue then KLM"

Plussat: "delayed"

Plussat: "Wonderful"

Miinukset: "Keep up the good work."

Miinukset: "First of all, my flight had no option to plug my cellphone, there was no TV screen and no WiFi.. they served some loaf of bread cut in half with some spices inside and called it dinner! But the most disappointing thing is the fact is that they LOST BOTH OF MY LUGGAGE BAGS, and the most they could offer me is $50 compensation (my belongings worth thousands of dollars) And even this I would have to claim from my “home country” which is completely unreasonable as my home country isn’t the one lost my luggage, the airlines had! Beyond shocked, disappointed and aggravated, this was my first time flying this airlines and I promise you it’s the last. Won’t recommend to anyone."

Miinukset: "It was exce"

Plussat: "Average"

Miinukset: "Online check in was not possible. The check in and boarding process took more than two hours and there was no order."

Miinukset: "Old aircraft, rickety seats"

Miinukset: "Not having to wait 3 days for my luggage"

Plussat: "The crew was amazing. The crew is an asset to the airline"
Miinukset: "Boarding is chaotic."

Plussat: "Seats small uncomfortable"
Miinukset: "Bigger seats."

Plussat: "on time"
Miinukset: "they woke me up in the middle of the night to give me food.."

Plussat: "Crew was friendly. Food somewhat better than prior leg but far from business class standard."
Miinukset: "Plane fittings coming apart; dirty seats; no personal screens - they use an overhead CRT! Didn’t know such old panes were still being used by Ethiopian. While friendly, crew could be more attentive to travelers needs - eg refills, water etc."

Plussat: "Nothing"
Miinukset: "I was overbooked in Addis"

Miinukset: "Flight attendants where bothered to serve us beer, water or any other snack during he flight. I had to beg in both occasions to have my tray taken from my seat."

Miinukset: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"

Plussat: "It was a comfortable flight with good intertainment."
Miinukset: "The food could be better."

Plussat: "Conexion"
Miinukset: "Delayed"

Plussat: "Staff was pretty helpful and you could mostly get what you needed if you didn't mind going back to the galley for it."
Miinukset: "Boarding was literally unsafe (too many people going down an escalator into too small an area). Terribly bland food. Buttons on the seat rest too easy to push accidentally (for things like the light or to call a flight attendant)."

Miinukset: "Flight was delayed so many times, without reason given. On arrival in New Delhi, the airline lost my bag. Everything about this experience was really bad."

Miinukset: "They didn’t announce when boarding started/what zones were to go."

Plussat: "delayed departure due to weather , very limited information from the crew towards the passengers."

Plussat: "Nothing"
Miinukset: "They overbooked and pushed us to later flight, later flight boarded late, on run way 2 hours, plane maintenance issue so changed aircraft—supposed to arrive 1:30pm, arrived after 10pm, gate agent erased reservation adding frequent flyer number so my seat was given to someone else and I sat finally in last row by toilet instead of with my family—then no one can find record of my return flight and Ethiopian contact number impossible to reach. Truly awful experience. I have no idea if I will have seat on return flight."

Plussat: "Boarding was smooth. Slept most of the flight. Windows were cool (tint control)"
Miinukset: "Food was sub par. Leg room limited."

Miinukset: "Little turbulence but nothing serious"

Plussat: "Am very impressed with the service, and punctuality. The crew are friendly, helpful and respectful. I love the airline operating timeline of leaving Nigeria and getting to US same day. Also the fare is very reasonable. Advertise more, let people know u Pls enhance and expand ur Advertisment among nigerians. Am already spreading d good news among our friends and colleagues. Ethiopian Airline is d way to go"
Miinukset: "It took too long for d luggages to come out. Pls improve on it"

Miinukset: "The security line was very long and one security monitor check person was holding up the line - taking her time. Even the othe security people at the gate were trying to push her along. Most of the people getting on this flight had a short layover time. Escape ially with the previous flight being late."

Plussat: "Children running up and down isles screaming while I was trying to rest. I had to go to the rear of the plane to ask the stewardess to bring it to a stop. They should have stopped it BEFORE I had to ask them to stop it."

Plussat: "The flight was on time and they fed us well."
Miinukset: "Nothing really."

Plussat: "Great service!"

Plussat: "crew was okay on board."
Miinukset: "delays, delays and no answers about the schedule from anyone. poor food, poor entertainment. the plane was small, crowded and a disguising smell all over."

Miinukset: "They almost didnt let me on the plane after THEY messed up by not including my ticket number on my ticket. I had to call my parents in Washington DC from Nairobi, have them drive out to Dulles airport and work it out at the Ethiopian office there to give the OK for me to get checked in in Nairobi. The whole process took about four hours and three managers all while I was stewing, worried I wouldnt make it on my flight."

Plussat: "It showed a decent tv show but the intercom kept interrupting"
Miinukset: "Delays leaving, delays arriving, the plane felt dirty"

Miinukset: "The flight was good"

Miinukset: "We were delayed for 30 minutes, then for one hour, then they announced a delay for 3 hours. They changed the gate twice and the staff was not communicating what is happening and when we are supposed to board. Also, they did not add my miles for my connecting flight."

Plussat: "Flight was smooth"

Plussat: "Fabulous. On time departure, 15 min early arrival into Addis. Service was outstanding"
Miinukset: "About time they introduced WiFi on flights"

Miinukset: "My luggage was lost"

Plussat: "Great service"

Plussat: "The crew very kind and made me feel comfortable"
Miinukset: "Old 767, with not comfortable set up and no individual TV set."

Miinukset: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"

Miinukset: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"

Plussat: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Miinukset: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."

Plussat: "Food and wine"
Miinukset: "Music"

Miinukset: "The food is terrible."

Plussat: "Smooth Flight."
Miinukset: "Too crowded."

Miinukset: "Ethiopia Airport is ruff. Needs bathrooms renovated and more places for waiting for flights the smoking lounge can be smelled through the hole airport"

Plussat: "Clean plane, prompt departure and warm meals"
Miinukset: "Rowdy chech in and boarding process"

Plussat: "The crew were courteous"
Miinukset: "The air conditioning was malfunctioning and there were insufficient blankets on the plane."

Miinukset: "Very very old aeroplane"

Miinukset: "Ethiopian Air almost did not let me on the flight because I didn't have a return ticket through Ethiopian Air. Almost missed my flight, and was forced to purchase a return flight just so that I could make my flight. According to them, passport control would not let me into Cape Town without it, but customs never once asked for my return flight information."

Plussat: "The movie and music collection was good."
Miinukset: "The awaiting time to get the boarding pass to long."