Madrid hotellit lähellä Convento de las Carboneras del Corpus Christi

Plussat: Top notch for a European hotel in terms of cleanliness and design. The location is not ideal, but taxis were easy to come by. Architecturally it's stunning.

Miinukset: The rooftop pool is subpar (tiny) and has woefully inadequate seating.

Plussat: As other people have said, it is the staff at this hotel that were really great and I have told people about it that I would not normally tell or make comment to. If all hotels used this one as an example of how to deal with customers from the point you enter it, travelling would be a lot more pleasant. It is the little things that they do so well and always cheerfully, they respond, they are good at what they do from the restaurant to the bar to reception and the doorman and porter. I dont know how they do it, but they need to keep the secret and keep it going!!

Miinukset: The size of the gym and the pool!!

Plussat: Rooftop and lobby bars are amazing Design of the hotel was beautiful and extremely trendy

Plussat: Location and cleanliness

Miinukset: all signs are in Spanish. the hotel is not designed for international visiters.

Miinukset: At EUR 22 plus per person, breakfast is too expensive. It is good, but out of proportion with what you get ...which ios a good breakfast.

Plussat: the front off staf are really help us with a perfect way & the houes keeper are more than great,just need litel more in english

Miinukset: some department need ,english for comunication

Plussat: The hotel is very attractive, sleek and modern. The best feature is the location, just a short walk to Puerta Del Sol and tons of restaurants/tapas bars, and a pleasant walk to the Prado or the Palace Real. The desk staff were very helpful in identifying nearby restaurants and answering questions about Madrid. The bathroom amenities were outstanding, nice big towels and a great shower. Black out curtains and free internet were a big plus.

Miinukset: Urban is very attractive and the rooms spacious by European standards, but ours on Floor 1 was very noisy. Not sure about the upper floors, but we heard everyone in the hallway, all the early morning preparations and the popular bar at night. The beds may be to European tastes, but far too firm for us - just a mattress on a platform. The breakfast was inappropriately expensive (a smaller, more affordable option - coffee, juice and croissants, perhaps?). We also missed being able to utilize some of the common spaces, esp. the roof terrace, due to many private functions. The desk staff were great but others seemed more interested in chic than service. This hotel is best suited for (much) younger people and business travelers.

Plussat: Every thing was really excellent .. The staff were really friendly helpful , great guidance , with a big smile .. Very modern hotel , very clean and the location was really perfect ..

Miinukset: The breakfast was not included in the room rate not even an option when I did the booking so I can include it with the booking

Plussat: Location, the porter (very nice people) the restaurant

Miinukset: There were no spa, in a 5* that´s not on.....

Plussat: Excellent Design. Great Location. Staff and Amenities.

Miinukset: The bed wasn't very comfortable...and the sheets were like sand paper.

Plussat: the service were very good +++ and very personalliti. and very near the center. the urban hotel desezin to my test.

Miinukset: no.

Plussat: Hotel decor, nice room, central location

Miinukset: No window to the outside from the room

Plussat: The room design and the location. Breakfast was also great.

Miinukset: The staff could be more attentive sometimes. When checking in we had to wait 5 minutes while 3 employees tried to find a restaurant for an other guest on the map. This is bad priority.

Miinukset: Will stay at Axel over and over again!

Plussat: Comfortable bed, quiet room

Miinukset: No help with bags, elevator not at ground level. Bathroom shabby.

Plussat: Very accommodating staff, and wonderful location and rooftop bar!

Miinukset: Waitstaff at rooftop bar weren't very friendly!

Plussat: Beautiful hotel with nice amenities, a comfortable bed, stunning city views, and a great central location. Easy to walk to most major highlights and the metro station is only 1/2 a block away for anything not walkable. Would love to stay here again.

Miinukset: Restaurant closed during middle of day. Rooftop lounge closed during my stay.

Plussat: Location, Design, Bar Staff, Bathrooms, Room Size

Miinukset: Check-In Staff Rude, THEY HAVE NO ON SITE PARKING (Site Lies) - expect to walk your bags at least 1/2 mile or more. Beds on floor.

Plussat: lovely style and comfort, great location.

Miinukset: no breakfast

Plussat: The location was ideal. We took the option of DLs room which offered a jacuzzi and terrace however, the room was smaller than expected for the price.The use of poetry was personal and we liked the use of natural flooring to give a modern contemporary feel.

Miinukset: The reception area didnt do justice to the hotel.The breakfast was overpriced for what was offered.

Plussat: The rooms were spacious and comfortable, especially when compared against other standard rooms typically found in European Hotels. Cool, more modern decor, in a romantically old but well-restored building.

Miinukset: Lobby is small and off-putting as a first impression- makes you nervous the hotel won't be nice; when in reality the rooms and lounge are quite nice and fun!

Plussat: Apart from the obvious location, the feeling and the decoration of the room and the size of the bathroom were both great. It is a hotel with high standards.

Miinukset: The spa/fitness room was under refurbishment during our stay, so we couldn't use the facilities.

Plussat: The desk personnel were very courteous, helpful and attentive. The rooms were comfortable and clean.

Miinukset: The room we had was on Grand Via and it was exceedingly noisy all night.

Plussat: Located right at the centre. Helpful staff. Nice room and bathroom.

Miinukset: The main street is very noise, evening time especially; a better soundproof windows would be a great help.

Plussat: The room was lovely and in a good central location.

Miinukset: The restaurant/bar area were badly run. The staff were not well trained and the services were chaotic, especially at breakfast. We also tried to eat an evening meal there as well, and waited an hour for a course. Then the food arrived barely cooked. Other guests made formal complaints to management but it didn't improve. The rest of the hotel was very good.

Plussat: I loved staying in De Las Letras. The staff was wonderful. Ana was very helpful with her restaurant recommendations and she doing reservations for us. She also recommended a nice outlet stores and they picked us at the hotel and brought us back at no cost. The stay was wonderful.

Plussat: Staff was friendly, helpful and spoke English.

Miinukset: Website led us to believe there was an exercise room with sauna and hot tub. However these items were only available as part of various spa treatments for which one would have to pay.

Plussat: The staff were very helpfull and the cleanliness of the hotel was excellent

Miinukset: The lighting in the room could be a bit better but not a major problem

Plussat: Excellent staff, super clean room, amazing shower, I was completely satisfied.

Miinukset: Didn't stay long enough to try the restaurant but it looked good ;)

Plussat: Great hotel; clean; modern; service is amazing. Location was favorable-very close to everything but further away from all the commotion.

Miinukset: The room was beautiful; linens clean and crispy. Room service did a great job every day. Patio was a great addition to overall nice hotel room and enjoyable stay.

Plussat: Bed was super comfortable. Jacuzzi and rooftop area was lovely and staff were very friendly.

Plussat: The hotel is centrally located and very clean

Plussat: Perfect coffe in the bar, good staff, quite modern, good location and amaizing terrace

Miinukset: Quite small and poor room

Plussat: Great location, great hotel for the price.

Plussat: We like the location and the staff.

Miinukset: I was shocked that my 2 hardboiled eggs and yogurt (in room breakfast) was $30. My husband got fruit and Muesli and it was an additional $30. $60 for a small breakfast!!! Apparently if you order anything they charge you for a full buffet. Had I know that, I would have just gone downstairs to the buffet. The laundry service was also ridiculously priced. My husband washed 4 pairs of boxers and three pairs of socks and it was $60. Shame on us for not planning better, but shame on them for price gouging.

Plussat: Location to downtown

Miinukset: Room layout. Very cramped. Too many ammenities for room size

Plussat: the location was great

Miinukset: It has Wi Fi feee just in the lobby, and you need a different code eny time yo connect.

Plussat: The location was excellent. Very clea room, bed was very comfortable, bathroom well-equipped and very modern. Front office staff courteous, polite, and helpful.

Miinukset: Hallways to room had a strong smell of stale cigarette smoke.

Plussat: Smart hotel in very good location, good deal if booked in advance

Plussat: Excellent location, great room, very clean, large, quiet, comfortable bed, clean, excellent breakfast, with the exception of one lady at the front desk the receptionist staff was very friendly..

Miinukset: I found the lady at the front reception very rude the way she talked to you, she talked down to you, very dissappointing.

Plussat: b&o electronics, comfortable but separate beds, deep carpets, well appointed bathroom even though no tub, facility was very quiet, staff was helpful, friendly and spoke decent English

Miinukset: room lighting tried too hard for ambience, resulting in the lack of a good, bright reading lamp

Plussat: Splendid service.Very comfortable rooms. Excellent location.

Miinukset: The rooms are too dark. More light would be nice.

Plussat: the exceptional good breakfast and nice bathrooms

Plussat: Outstanding location. Excellent value. Courteous service. Good laundry. Very good breakfast.

Miinukset: Very nice bathroom, excellent shower, but the bathroom was very dark and position of the floor-mounted door stop was a hazard (several painful impacts with toes).

Plussat: We loved the central location. the staff was helpful and attentive. WE loved the in room shampoo and conditioner. Is it possible to get it in the USA?

Plussat: Location is great. Very luxurious hotel. Highly recommend.

Plussat: Nice rooms.

Miinukset: Nothing significant.

Plussat: Front desk helpful, great tourist location

Miinukset: shower temperature not steady or safe

Plussat: everything worked ok...especially the shower ! Clean generous beds. Pleasant reception staff

Miinukset: 4th floor room overlooked the main street below...very noisy. View was ok ( trees) and preferable to the interior facing rooms ( no decent view ) Prefer 7th floor next time. No UK TV stations ( BBC News 24 is NOT a TV station )

Plussat: Almost everything

Miinukset: A bit noisy

Plussat: The location for Atocha & the museums & the metro was excellent. Also the buffet breakfast was very good.

Plussat: Clean and comfortable hotel, placed very close to the main museums and well served by public means.

Plussat: good location near train station. very friendly staff

Plussat: Convenience for Atocha Station; good selection of international newspapers.

Miinukset: Lacks atmosphere; staff not particularly helpful or friendly; no late night food or bar facilities.

Plussat: Very central.

Plussat: Excellent locality, comfortable bed, good food

Miinukset: a few niggles,i.e non replacement of milk/coffee etc on night tray, we were a party of 4 couples, all in superior rooms but not all had the same facilities - one had no robes, one had only one bath towel etc.