Madrid hotellit lähellä Real Basílica de San Francisco el Grande

Plussat: URSO was absolutely amazing! The staff was so helpful and kind and made my birthday so special. They even gave me a complimentary birthday dessert and a little gift at the spa. I would love to stay at URSO again and I will definitely recommend it to others.

Miinukset: I hate to complain about anything because URSO really exceded my expectations. But if I’m being nit picky, the complimentary welcome drink was a cheap sour glass of wine and the room service menu that I was looking forward to was disappointing, especially past midnight when the options are very limited to a choice of a few cold snacks like russian salad and jamón and a few desserts. Other than that, URSO is fantastic and I really enjoyed my stay.

Plussat: My fiancé and I visited Madrid for the first time on the last leg our Spain trip. We stayed at the URSO hotel and could not have chosen a better hotel. Not only was the hotel in an impeccable location (literally walking distance from all the good stuff), but the staff and cleanliness of the hotel was amazing. I highly recommend staying here as a couple, or with some friends. It is a little bit on the quiet side so not sure if it is ideal for a large family. Stay here ! :)

Miinukset: Nothing! :)

Plussat: Jorge and the concierge/desk staff was incredibly helpful. The spa is stunning and calming. The location is great.

Miinukset: Towels and bathrobes could use an upgrade.

Miinukset: Spa was closed for renovations would have been nice to know that before. Also website said reservations included free tickets to the Prado Museum. We had trouble booking online and instead booked via phone directly with the hotel. Therefore they refused to give us the Prado tickets because it was a web only promotion. Terrible way to treat guests.

Plussat: Beautifully clean, modern hotel in historic building

Plussat: Location was excellent, very convenient and chic neighbourhood yet not in extremely touristy area. Rooms were cozy with high ceilings. Spa pool and Turkish bath area was nice. Liked that amenities were environmentally conscious (no small plastic bottles).

Miinukset: Mixed views on the staff. Couple of the concierge staff were excellent, including communication before arrival via emails. However, when main concierge was not available, other front desk staff were not as good, did not acknowledge us as we stood in line to check in even though not servicing any other customer, a bit short when we asked additional questions, and did not know the restaurants in the area. No one greeted us at the door, we took the luggage up the stairs to the lobby ourselves. None of these would normally be an issue, except this is supposed to be a luxury hotel.

Plussat: Beautiful hotel. Wonderful staff, clean and large room. Great breakfast.

Plussat: Superior rooms, comfy beds, awesome pillows, and customer service!!!!

Miinukset: Not a thing gorgeous!!

Plussat: Lovely staff and a beautifully decorated property. Great breakfast that is beautifully presented. Very clean and well maintained rooms.

Miinukset: Being central can be a bit noisy at nights on the weekends.

Plussat: Design, decor, and room size

Miinukset: Breakfast is a rip off. We ordered one omelette, two coffees m, two juices, and some fruit...60 euros!!!! When we complained we were told the charge was per person because we ordered two items. They refused to refund any portion of the sub-par, over priced meal. Left an awful taste in our mouth regarding the whole stay.

Plussat: The location is really good and it’s the only advantage of the hotel

Miinukset: First of all - it’s not a real gay hotel. There were More heterosexual couples then gays. The room is really small, breakfast is really basic. It’s really over priced hotel

Miinukset: Will stay at Axel over and over again!

Plussat: Sänky, sijainti, rempseä sisustus itse huoneessa, kattoterassi ja aamiainen. Erityismaininta pesuaineista; Casanovan putsi-paketti oli hauska idea..

Miinukset: Minkä ihmeen takia Espanjassa täytyy tunkea se peitto sinne patjojen väliin, niin että sitä saa kiskoa hampaat irvessä..

Plussat: Bothe rooms they've provided had issues with their bathrooms and the showers flooded on us..and it was nasty and unpleasant.

Miinukset: I've asked for a refund right there on the spot and the manager refused and said email me.

Plussat: The breakfast was excellent and the location perfect to visit the main attractions in Madrid. The front desk personnel were very helpful and attentive. They certainly do an outstanding job in making sure the passengers are comfortable. The bed and sleeping quality was also excellent.

Miinukset: Nothing.

Plussat: location, the rooftop pool.

Miinukset: Breakfast is cramped and very often not laid out or tables cleared quickly enough. Staff seem to be replenishing breakfast stocks all the time without dealing with the tables and coffee is always delayed and cool. The rooftop pool bar is closed from a certain time in Sept/Oct even though the temperature in these months is always hot. It would benefit the hotel if at least a weekend service could operate for the pool bar especially on hot days to avoid guests having to descend to the ground floor to buy and take up drinks coffee etc. to the pool. On both weekend days (12/13 Oct) the pool area was very busy, yet no drinks service was available there.

Plussat: Very nice clean , modern

Plussat: Aamiainen oli loistava!

Plussat: Tyylikäs hotelli ja hieno kattoterassi, jossa on uima-allas ja terassialue. Huone oli erittäin siisti ja viihtyisä!

Plussat: Breakfast was a big surprise and made the stay great. Also a nice bar and Location 1 block from San Bernardo metro Line 2 was great.

Miinukset: Decor is a bit dated

Plussat: Great location, lovely rooms, friendly staff

Miinukset: Late check on. My flight landed at 10am and I had to wait till 3pm to check in after 36hours flight

Plussat: The room is nice, modern yet combined classic texture. I like how they use room fragrance almost everywhere. Also, very elegant decor and furniture.

Miinukset: The wi-fi was really bad in my room (we stayed on the 4th floor). We told the staff several times, but nothing changed. We stayed for 5 nights, so it was really a deal when you cannot use proper internet speed. After the first night, I realize that our inner converter has a burned hole from a cigarette. We told the staff and they changed immediately after that. But, it's just not something you expect coming from such a hotel like this.

Plussat: I didn't have breakfast as I met my daughter who is in Madrid on Erasmus for breakfast.

Miinukset: There is nothing I didn t like I like the hotel it looks good and is very comfortable and very well situated for my purposes.

Plussat: The staff were friendly and helped you find your way around the city

Miinukset: None

Plussat: Location; cleanliness; staff

Miinukset: No

Plussat: Proximity to train station and city center

Miinukset: The shower in the room was not working properly and only had cold water.

Plussat: Very quiet room, location close to Saint Bernard metro station, hotel looks very impressive inside, breakfast buffet was nice, staff is very friendly and speaks English very well.

Miinukset: WiFi was practically unusable, when it did connect the speed was around 2Mb, I had to use my mobile connection. Can't understand how a 4 star hotel can't sort out their WiFi.

Plussat: Good location and very comfortable rooms well equipped.

Miinukset: Stopping their pet policy, but that’s very personal. I her than that, everything’s great

Plussat: Location was the best.

Miinukset: Hotel is not that modern

Plussat: BEDS! Great support for my back!!

Miinukset: Frosted sliding door between sink area and toilet and shower compartment.

Plussat: Location

Miinukset: Nothing, it is great

Plussat: The location is the hotels only positive quality.

Miinukset: The sound proofing to the outside and between rooms and floors is so noisy I couldn’t sleep a wink. The room decor is very cheap, uncomfortable modern, not representative of the hotels 4-star category and price. Don’t expect warmth and service beyond a minimum from staff, even with your luggage. Definitely not worth the price.

Plussat: It was very clean at a great location.

Miinukset: The beds are terrible. I could hardly sleep the first night. The second I was not able to sleep. We were told the beds were new. These are the worst beds I have ever “slept” in (didn’t really sleep). These beds bring the hotel to a 2 s

Plussat: The hotel is located in a great area, easily accessible to all points. It has lots of rooms.

Miinukset: 1) No coffee maker - a 4-star hotel anywhere should have that. 2) No iron 3) the amenities were rather basic.

Plussat: Hotellin sijainti oli hyvä. Kadun toisella puolella oli metroasema ja Atochan rautatie- ja bussiasema näköetäisyydellä. Ympäristössä oli ravintoloita ja Reina Sofian museo. Aamiainen oli erilainen; monenlaista pientä tarjottavaa. Paistetut munat ja omeletit piti pyytää tarjoilijalta. Kahvikoneet reistailivat ja olivat ensimmäisellä kerralla hankalat käyttää. Huone oli siisti ja toimiva, mutta hiukan ahdas. Kylpyhuoneen lasiovi ei kylläkään taannut yksityisyyttä.

Miinukset: Hidas ja huono palvelu aulabaarissa

Plussat: Good bed.

Miinukset: The bathroom was too modern - nothing to place soap. Had to put little table inside the shower to place soap etc. very strange.

Plussat: I was lucky enough to be the ‘customer of the day’ so my room was upgraded to superior from standard and had a fabulous view. Hard to dislike that! And the staff were very helpful and friendly! I’d go back and I’d recommend it!

Plussat: Location

Miinukset: Shower and bed

Plussat: Great location for the railway station and museum.Friendly and helpful staff.