Madrid hotellit lähellä Puerta de Alcala

Plussat: The bathroom facilities were excellent. The service at breakfast was extremely friendly and the staff on check in / check out were great.

Plussat: breakfast, room, bed, location

Miinukset: I was on a room facing the street, and although the street was generally quiet, around 8am of each morning a gardener of the property across the street with a very loud blower waked us up. I would avoid the rooms facing the street due to this. I realize this is not the hotel’s fault.

Plussat: Everything was perfect

Miinukset: Nothing

Plussat: Nice and clean room. Great location. Quite street.

Plussat: the location is very good near the centre of the city. good transports both metro and bus. it is an experience to do again

Miinukset: the staff are very rude and not helpfull. there is no parking although it says on the hotel site and staff don't care about this problem where they were asked for information

Plussat: The location, quiet, and the room was clean. Metro is close by, and easy to access from airport.

Miinukset: The staff on reception desk is not informative. No maps were provided. The breakfast is fair, good quantity, but too expensive for the quality. The signal quality of Internet is fair, free if you use you own computer, or with an extra cost of you use their computers and printers.

Plussat: very good breakfast: lots of fresh fruit and jamon :) good location in Salamanca district. We booked a special offer with late check-out and free minibar which was great.

Miinukset: My high evaluation of value for money of this hotel is based on the special offer we booked (80 euros a night with breakfast included). However, when we asked about the price for our next stay in september, we were told the same room would cost 160 euros, which is too much for the amenities you get. In my opinion, this is a good 3stars hotel, but no more than that.

Plussat: Outstanding accommodation. Well located hotel for our needs and very near two Metro stations which met all our travel requirements around town. Short ride to all museums, art gallerries etc and short walk to great shopping outlets in Serrano.

Miinukset: No on site parking available and street parking limited to one hour

Plussat: hyvä sijainti

Miinukset: henkilökunta ei ollut ystävällinen, erityisesti ravintolassa

Plussat: The attention to detail of each guest's requirements.

Plussat: very nice stary , good service.

Miinukset: The 2 adult establishments on either end of the hotel are a turn off

Plussat: The location

Miinukset: Cleaning services and the age of the hotel

Plussat: staff friendliness

Plussat: Quiet hotel, pleasant staff. We were offered a selection of rooms

Miinukset: Surrounding location was quiet but not very interesting

Miinukset: Will stay at Axel over and over again!

Plussat: Comfortable bed, quiet room

Miinukset: No help with bags, elevator not at ground level. Bathroom shabby.

Plussat: Very accommodating staff, and wonderful location and rooftop bar!

Miinukset: Waitstaff at rooftop bar weren't very friendly!

Plussat: Beautiful hotel with nice amenities, a comfortable bed, stunning city views, and a great central location. Easy to walk to most major highlights and the metro station is only 1/2 a block away for anything not walkable. Would love to stay here again.

Miinukset: Restaurant closed during middle of day. Rooftop lounge closed during my stay.

Plussat: Location, Design, Bar Staff, Bathrooms, Room Size

Miinukset: Check-In Staff Rude, THEY HAVE NO ON SITE PARKING (Site Lies) - expect to walk your bags at least 1/2 mile or more. Beds on floor.

Plussat: lovely style and comfort, great location.

Miinukset: no breakfast

Plussat: The location was ideal. We took the option of DLs room which offered a jacuzzi and terrace however, the room was smaller than expected for the price.The use of poetry was personal and we liked the use of natural flooring to give a modern contemporary feel.

Miinukset: The reception area didnt do justice to the hotel.The breakfast was overpriced for what was offered.

Plussat: The rooms were spacious and comfortable, especially when compared against other standard rooms typically found in European Hotels. Cool, more modern decor, in a romantically old but well-restored building.

Miinukset: Lobby is small and off-putting as a first impression- makes you nervous the hotel won't be nice; when in reality the rooms and lounge are quite nice and fun!

Plussat: Apart from the obvious location, the feeling and the decoration of the room and the size of the bathroom were both great. It is a hotel with high standards.

Miinukset: The spa/fitness room was under refurbishment during our stay, so we couldn't use the facilities.

Plussat: The desk personnel were very courteous, helpful and attentive. The rooms were comfortable and clean.

Miinukset: The room we had was on Grand Via and it was exceedingly noisy all night.

Plussat: Located right at the centre. Helpful staff. Nice room and bathroom.

Miinukset: The main street is very noise, evening time especially; a better soundproof windows would be a great help.

Plussat: The room was lovely and in a good central location.

Miinukset: The restaurant/bar area were badly run. The staff were not well trained and the services were chaotic, especially at breakfast. We also tried to eat an evening meal there as well, and waited an hour for a course. Then the food arrived barely cooked. Other guests made formal complaints to management but it didn't improve. The rest of the hotel was very good.

Plussat: I loved staying in De Las Letras. The staff was wonderful. Ana was very helpful with her restaurant recommendations and she doing reservations for us. She also recommended a nice outlet stores and they picked us at the hotel and brought us back at no cost. The stay was wonderful.

Plussat: Staff was friendly, helpful and spoke English.

Miinukset: Website led us to believe there was an exercise room with sauna and hot tub. However these items were only available as part of various spa treatments for which one would have to pay.

Plussat: The staff were very helpfull and the cleanliness of the hotel was excellent

Miinukset: The lighting in the room could be a bit better but not a major problem

Miinukset: The hotel was quite beautiful but under construction. The workout facility was quite basic but adequate. The room did offer a Nespresso which was a splendid treat. Hotel staff was friendly and went out of the way to help us when one of our family members needed to go to the hospital.

Plussat: Staff were very helpful and the location was near the business district at Maria de Molina with access to two metro stops that can take you anywhere in Madrid within 20 minutes

Miinukset: Shower in my room was blocked, safe did not work too.

Plussat: Location of the hotel

Miinukset: Cleanliness of the room was not as expected, especially in the bathroom. rooms are old and without any comfort.

Plussat: The location is quite good, close to the metro station, easy to get there from the airport by metro. Also the sorroundings are really quiet and nice, good to walk around.

Plussat: it has a good location; breakfast is good and the staff are very helpful

Miinukset: The a/c was not working properly and it was hot in the room. there was an adolecent package tour group in the hotel and there was a lot of noise throughout the night

Plussat: good service quality, conventient location, tidy suite, various tv channels

Plussat: Good location w.r.t public transportation and connection to industry area East of Madrid, friendly staff, good restaurant

Plussat: Centrally located Staff most helpful.

Miinukset: Breakfast expensive

Plussat: My room was on a high floor. The location was quite good - it's a rich- ish business area, and the hotel is only a few hundred metres from the nearby subway (line 10)

Miinukset: I asked for a room with a balcony, and feather pillows. Neither were provided. The pillows were particularly uncomfortable. Very thick, and a hard foam.

Plussat: Value and comfort

Miinukset: Noisy as they were repairing the building beginning of July

Plussat: People at the front desk made the difference upon checking. Incredibly dedicated to make the client comfortable and well pampered. Excellent location.

Plussat: Restaurant, bars and terrace

Miinukset: They had a fire alarm test but did not let us know so we paniced for nothing.

Plussat: Individual members of staff were lovelies. The pool boy, bar staff and the night reception staff. It close to the shops and has good access to pretty much everywhere. On the surface it is very beautiful.

Miinukset: Shower dripped constantly. The ac worked sometimes. Arrived with a child and 4 pieces of luggage not one person greeted or helped us down the steps into the foyer although there were at least 6 bell boys standing there. They seem to assume their customer want to steal from them. It's very strange. The pool is tiny and sunbeds are scarce. Apart from the one you can pay 100 euros to have all day. On the last day we decovered an infestation of red ants. Generally spent as little time in the hotel as possible.

Plussat: - Amazing Breakfast with variety of fresh juices (my booking was not included with breakfast, but 9 Euro is not at all expensive for such a fabulous breakfast. and for child it was free. - kids play area in the lobby - my eight year old daughter enjoyed there a lot, and I have seen several kids happily playing (I seldom see such arrangement anywhere else) - excellent design make a luxury feeling - Bed and pillow was so comfortable and soft (one of the main component I looked when booking) - so met the expectation - enough space inside the room (though not a lot) - helping and smiling staff

Miinukset: - Though toilet was neat and beautiful, shower area was not properly covered which made the shower water brings out of the designated place and made the entire toilet wet (they could make the proper coverage for the shower area) - waste bin in the toilet was damaged and had to use hand to open it ( it could be in my room only, unfortunately) - main door was not properly closing (could be my room issue only, unfortunately) - Location wasn't great as its far from city center - if you wish to walk daily to the centre or attraction this is not the place. you will have to rely taxi or metro. But if you go to airport, then you save a lot of time (though money is same from wherever you go to airport) as its end of the city.

Plussat: Front desk staff are friendly and helpful. The hotel lobby is very nice and the breakfast for €9 was ok. But can find better places to eat just out side. It’s in a very good neiborhood.

Miinukset: Convencion Hotel is not more than a old style business hotel but......if an Hotel is made up especially for business .....how come WIFI SUCKS SO MUCH!??? They told me that for a "premium" connection I would need to pay 4 Euro a day. I did and my connection "upgraded" to 3mb/s.....are you f..ing killing me??? Leave this hotel for few more year until they will understand what is a "business" Hotel...Forgot about the garage....it is a mouse trap not a garage! Leave this Hotel for few more years until they will understand what does it mean being a Business Hotel. There are other Hotel around (Regina) at half a price and double value that this!!

Plussat: The hotel is walking distance from parque el buen retiro, and has metro stops for two different lines and the airport shuttle within two blocks. The rooms are ample and clean, but my favorite feature of hotel was a handheld city guide (converted Google phone) that was programmed with suggestions for activities, and info about tourist attractions in city. I live in the USA so my phone would have been roaming and expensive to use. The city guide allowed me to navigate the city, and look up information as I walked around. It was extremely helpful.

Miinukset: The hotel has closed it's entrance that accesses the sidewalk directly and I had to walk in and out of hotel through car tunnel, which felt a bit dicey as the sidewalk in the tunnel is very narrow.

Plussat: Clean, nice and quiet area.

Miinukset: Nothing

Plussat: Very nice remodeled rooms Great location Staff and service was friendly and helpful Good air conditioning

Plussat: big and spacious room, helpful staff

Plussat: Good location, easy to get to centre, metro and airport.

Miinukset: Rooms are very basic for a 4 star property, and corridors are quite noisy in the morning. You need to ask for an extra pillow as the one in room is flat.

Plussat: A nice hotel, central location, with a good transport line.

Plussat: We could smoke in the room. We were very close to the Palcia de deportes for concerts.

Miinukset: The food at breakfast was poor.

Plussat: Quality and cheap service. Near to the metro.

Miinukset: 1- Breakfast. Just outside the hotel there are two bar/pub where have a good breakfast and eat. 2- After the reservation by booking.com, i have wrote two mail to the hotel (to require a silent room), they never answered

Plussat: Hotelli sijaitsee mukavan kävelymatkan päässä turisteja kiinnostavista kohteista. Vaikka rakennus ei päälle päin ole houkutteleva, sisätilat ovat viihtyisät. Aamiaispöytä on erittäin hyvä. Kaiken kaikkiaan miellyttävä kokemus.

Miinukset: Ei

Plussat: Huone ja koko hotelli oli hienompi kuin osasin odottaa. Arvokkuus sai minut tuntemaan itseni vähän aateliseksi. Metroasema oli lähellä ja liikkuminen vaivatonta. Lähellä oli myös kauppa, joka oli aina auki. Hotellin henkilökunta auttoi aina, kun pyydettin. Muuten sai olla rauhassa suuren maailman tyyliin. Hotelli teki lomastani oikein mukavan, Kiitos.

Miinukset: Hotellin aamupalan hinta oli reipas, mutta sillä ei ole merkitystä. Hotellin vieressä oli mainioita kahviloita, joissa aamukahvinsa sai edullisesti.

Plussat: Siisti ja iso hotelli hyvällä paikalla. Kolmen hengen huone oli tilava ja viihtyisä. Huone oli kadulle ja liikenteen melu kuului myös 7.kerrokseen.

Miinukset: Kylpyhuone oli vähän 80-lukulainen, mutta kuumaa vettä riitti.

Plussat: Síjainti oli kannaltamme hyvä, samoin hotellin palvelut.

Plussat: It's good position

Plussat: The hotel and the room is very old..too old and there is no tea maker. It should be 3 starts...

Plussat: Good Location, friendly staff.

Plussat: Great location, great hotel for the price.

Plussat: We like the location and the staff.

Miinukset: I was shocked that my 2 hardboiled eggs and yogurt (in room breakfast) was $30. My husband got fruit and Muesli and it was an additional $30. $60 for a small breakfast!!! Apparently if you order anything they charge you for a full buffet. Had I know that, I would have just gone downstairs to the buffet. The laundry service was also ridiculously priced. My husband washed 4 pairs of boxers and three pairs of socks and it was $60. Shame on us for not planning better, but shame on them for price gouging.

Plussat: Location to downtown

Miinukset: Room layout. Very cramped. Too many ammenities for room size

Plussat: the location was great

Miinukset: It has Wi Fi feee just in the lobby, and you need a different code eny time yo connect.

Plussat: The location was excellent. Very clea room, bed was very comfortable, bathroom well-equipped and very modern. Front office staff courteous, polite, and helpful.

Miinukset: Hallways to room had a strong smell of stale cigarette smoke.

Plussat: Smart hotel in very good location, good deal if booked in advance

Plussat: Excellent location, great room, very clean, large, quiet, comfortable bed, clean, excellent breakfast, with the exception of one lady at the front desk the receptionist staff was very friendly..

Miinukset: I found the lady at the front reception very rude the way she talked to you, she talked down to you, very dissappointing.

Plussat: b&o electronics, comfortable but separate beds, deep carpets, well appointed bathroom even though no tub, facility was very quiet, staff was helpful, friendly and spoke decent English

Miinukset: room lighting tried too hard for ambience, resulting in the lack of a good, bright reading lamp

Plussat: Splendid service.Very comfortable rooms. Excellent location.

Miinukset: The rooms are too dark. More light would be nice.

Plussat: the exceptional good breakfast and nice bathrooms

Plussat: Outstanding location. Excellent value. Courteous service. Good laundry. Very good breakfast.

Miinukset: Very nice bathroom, excellent shower, but the bathroom was very dark and position of the floor-mounted door stop was a hazard (several painful impacts with toes).

Plussat: We loved the central location. the staff was helpful and attentive. WE loved the in room shampoo and conditioner. Is it possible to get it in the USA?

Plussat: Location is great. Very luxurious hotel. Highly recommend.

Plussat: Nice rooms.

Miinukset: Nothing significant.

Plussat: Front desk helpful, great tourist location

Miinukset: shower temperature not steady or safe

Plussat: everything worked ok...especially the shower ! Clean generous beds. Pleasant reception staff

Miinukset: 4th floor room overlooked the main street below...very noisy. View was ok ( trees) and preferable to the interior facing rooms ( no decent view ) Prefer 7th floor next time. No UK TV stations ( BBC News 24 is NOT a TV station )

Plussat: Almost everything

Miinukset: A bit noisy

Plussat: The location for Atocha & the museums & the metro was excellent. Also the buffet breakfast was very good.

Plussat: Clean and comfortable hotel, placed very close to the main museums and well served by public means.

Plussat: good location near train station. very friendly staff

Plussat: Convenience for Atocha Station; good selection of international newspapers.

Miinukset: Lacks atmosphere; staff not particularly helpful or friendly; no late night food or bar facilities.

Plussat: Very central.

Plussat: Excellent locality, comfortable bed, good food

Miinukset: a few niggles,i.e non replacement of milk/coffee etc on night tray, we were a party of 4 couples, all in superior rooms but not all had the same facilities - one had no robes, one had only one bath towel etc.