Madrid hotellit lähellä Plaza de Cuzco

Plussat: We completely enjoyed our stay at the Hesperia Madrid. The staff is incredible. They are so helpful and kind. The hotel is a small boutique hotel above the hetic area around the Prado, so it is a bit more quiet. There is a 4 star restaurant in the hotel. We had a beautiful room on a high floor with lots of light and a lovely marble bath. I would definitely stay there again!

Miinukset: Nothing I didn't like

Miinukset: didn't like the smell in the room (cigarets), after aeration it was ok.

Plussat: I liked everything about the hotel, elegant, clean, luxurious, great service, overall a great hotel.

Plussat: Hotel is located 2mins from Madrid metro, as well as supermarkets and authentic local tapas bars and restaurants. Attraction of staying here, eventhough your a short complimentary hotel bus ride from the touristy centre, is the hotel's interior which has been designed by a number of world famous architects and designers - Foster, Hadid, amongst others. This is matched by the 5-star service of the hotel.

Plussat: Front desk staff was very responsive. Hotel architecture, floors, rooms, etc are amazing. Never saw anything like them!

Miinukset: The restaurant staff was terrible. We were two businessmen dressed in suits. We entered the restaurant at 9:15 pm; It was not busy but had a number of tables with patrons. We walked out at 9:40, having gotten not so much as a glass of water, or even a nod in our direction, let alone an "Ill be right with you." Instead the 3-4 waiters and the captain never even made eye contact with us. So we went to the desk and got a recommendation to a very good restaurant right down the street.

Miinukset: Amateur front desk staff and missing informations

Plussat: Facilities, food, service

Miinukset: internet and web connection wifi did not work

Plussat: The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad.

Miinukset: While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.

Plussat: Very ecological Staff was very friendly Staff was always helpful Very unique floors Excellent breakfast

Miinukset: I wished the room's shower had had a door for privacy (second floor)

Plussat: Cool design, friendly staff, good restaurant, close to airport

Miinukset: slow wi-fi, no workspace for business traveler, small gym

Plussat: The breakfast was fantastic! The concept is so interesting that I will have to come back at least 12 more times!

Plussat: Room decor is good

Miinukset: Terrible smell coming from toilet. Couldn’t sleep because the air conditioning is not working and outside temperature is near 80 F. No air circulation be cue the only window is near an outdoor fire escape so can’t leave it open for personal safety reason.

Plussat: 10 min away from the city center. Metro just around the corner

Plussat: It's anice hotel

Plussat: The staff was great and there was always a cab outside waiting the hotel.

Miinukset: Location was away from the center