Madrid hotellit Prosperidad

Plussat: Hotel is located 2mins from Madrid metro, as well as supermarkets and authentic local tapas bars and restaurants. Attraction of staying here, eventhough your a short complimentary hotel bus ride from the touristy centre, is the hotel's interior which has been designed by a number of world famous architects and designers - Foster, Hadid, amongst others. This is matched by the 5-star service of the hotel.

Plussat: Front desk staff was very responsive. Hotel architecture, floors, rooms, etc are amazing. Never saw anything like them!

Miinukset: The restaurant staff was terrible. We were two businessmen dressed in suits. We entered the restaurant at 9:15 pm; It was not busy but had a number of tables with patrons. We walked out at 9:40, having gotten not so much as a glass of water, or even a nod in our direction, let alone an "Ill be right with you." Instead the 3-4 waiters and the captain never even made eye contact with us. So we went to the desk and got a recommendation to a very good restaurant right down the street.

Miinukset: There was a rotted banana in the bin (not ours), but otherwise completely swank hotel!!! Outstanding experience!

Miinukset: Amateur front desk staff and missing informations

Plussat: Facilities, food, service

Miinukset: internet and web connection wifi did not work

Plussat: The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad.

Miinukset: While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.

Plussat: Very ecological Staff was very friendly Staff was always helpful Very unique floors Excellent breakfast

Miinukset: I wished the room's shower had had a door for privacy (second floor)

Plussat: Cool design, friendly staff, good restaurant, close to airport

Miinukset: slow wi-fi, no workspace for business traveler, small gym

Plussat: The breakfast was fantastic! The concept is so interesting that I will have to come back at least 12 more times!

Plussat: the design of the hotel

Plussat: Rooms were modern, hallways narrow and dark. Only 2 English speaking television stations (CNN, BBC News). Internet access was simple and reasonable. Staff were very efficient and polite.

Miinukset: Breakfast was very expensive (25 Euros) for a buffet. This is more than double what the price should have been. No desk the room, so had to use a small coffee table for business and computer requirements.

Plussat: Thi is one of the best hotel in Madrid, one of the best in the world. I'm travelling alot, but this is the best hotel i've staied in. The desing is different in each room, in the room u have a real king size bad. The service is perfect. Donstairs there is a restaurant, i would recomment to visit it. I'll come back again.)

Plussat: design.

Miinukset: nothing at all.

Plussat: The Silken Puerta America is a very well designed hotel. It is completely different to any other hotel I have experienced before.

Miinukset: The location was poor, being 5kms from Sol / Plaza Major, which is a little too far to walk. Perhaps if they offered a shuttle service to drop guests into town.

Plussat: Palvelu oli ensiluokkaista, kaikki toimi todella hyvin

Plussat: Design of the room and bars.

Miinukset: SPA is very small and poor.

Plussat: Staff were very professional and discreet. Room was funky and I loved the circular bed and huge tv screen. 1 minute from metro which is clean, cheap, cool and frequent. Nicely finished, Great towels, robes and bedlinen as well as plentiful toiletries. Make sure you overlook the road and are not overlooked by the blocks of flats on the other side....

Miinukset: Only 2 floors are no smoking, limiting choice of room styles. Spa is not a spa - just a small pool with a room off it for beauty treatments or else a massage in a room on 4th floor (but then I got to see another room style!).

Plussat: Special design

Miinukset: elevator malfunction and not capable for so many people. I have to wait 10 minutes or even longer for it. Emergency exit were locked and only opened in the basement

Plussat: design excelent, breakfast also!

Miinukset: swimming and SPA closed, diffucult to adjust temp in room

Plussat: The concierge, Jose Maria is amazing. Great place.

Plussat: Convenient position

Miinukset: People from adjacent rooms making a lot of noise during the nights till sunrise and the staff unable (or unwilling) to stop them!!!!

Plussat: Position

Miinukset: We were given a very bad accomodation at ground floor the first night and we moved to another one the next day. The kitchen basin was broken as well as the main window of the apartment

Plussat: it was nothing good in that selection, i m very sad that i was a victim of the marketing and from the title internacional suites!!!!you should never go in that hotel!!

Miinukset: how you can work in a hotel inside the center of madrid and you dont speak english??,,the aeria really bad and with immigrants really dangerous.the aircontidtion didnt work, the pillow was really empty and the room was really bad nothing to look like a suite

Plussat: Good location, friendly and helpful staff and good relation price/quality. Thank you.

Plussat: Basic facilities, good connection with city, needed more utensils in the room. Very honest cleaner

Plussat: Price for 4 people stay was only 83 Euro per night (family room).

Miinukset: It seems none of three receptionists I met there speaks English. However, this was not a real problem.

Plussat: Overrall good value for money

Miinukset: Reservation was not kept live despite arrival in time as per bookings!!Thanks to active hotel staff for the help to sort the matter out as expected. twin beds are not quite comfortable,double bed should be made available

Plussat: Hotelli oli hiljainen ja rauhallinen, ei liikenteen meteliä eikä häiriöitä. Henkilökunta oli ystävällistä, mutta ei puhunut/ymmärtänyt kuin paikallista kieltä.

Miinukset: Hotelli oli matkamme teemaa ajatellen väärässä paikassa, joten vaihdoimme hotellia lähemmäs keskustaa. Erehdys oli tietenkin omaa syytämme, ei hotellin tai Booking.comin.

Plussat: Access to metro. Apartments on 5th floor were good size - spacious. Good facilities. Staff were kind, welcoming and very helpful.

Miinukset: Some rooms were a bit small for 4 people. As it is self catering, the area for eating was not adequate for 4 people. Hotel staff did upgrade to bigger rooms when they became available.

Plussat: Hotelli oli ihan kiva ja kaikille kolmelle oli omat leveät sängyt. Henkilökunta oli oikein ystävällistä, vaikka he eivät puhuneet englantia.

Miinukset: Varauksessa oli tapahtunut jokin virhe eikä meille ollut huonetta ensimmäiseksi yöksi. Meille järjestettiin toinen hotelliin huomattavasti kauempaa keskustasta ensimmäiseksi yöksi ja ilta meni vähän pilalle, kun loma lyheni huomattavasti. Ehdimme keskustaan vasta yhden jälkeen yölllä emmekä ehtineet tavata yhtä kaveriamme ollenkaan. Lisäksi toisena päivänä meni ihan liikaa aikaa hotellin vaihtoon emmekä voineet nukkuakaan kovin pitkään aamulla ku oli hotellin vaihto tiedossa. Saimme kyllä hieman alennusta hotellista, mutta loman lyhentymistä se ei korvannut.

Plussat: It is located 2 minutes walk from the Prosperidad tube station, it has a Lidl and other shops nearby, if you want to cook in the apartment. The room has an aircon which is essential if you want to visit Madrid in the summer (baking hot). Reasonably clean.

Miinukset: Constant noises from moving chairs/tables and from the electrical/boiler/fridge system. It is not really an apartment, the kitchen is not separate but part of your sleeping space with no separating door or even wall in the studio. The kitchen did not have oven or gas, only two simple electric heaters. There is not enough light in the apartment and the curtains are shabby.