Madrid hotellit lähellä Museo de Cera de Madrid

Plussat: Great location central to sites of Madrid. Beautiful decor, clean rooms, friendly and helpful staff. Feels like a VIP experience.

Miinukset: Nothing

Miinukset: They advertised a gym with a sauna, and both days I was there they were both out of order. I managed to convince the staff to let me use the gym and they did try to fix the sauna to their credit.

Plussat: My boyfriend and I stayed here with extended family for a week. Great location, everyone that worked there was really nice/helpful and the rooms were great. So happy to have stayed here during our European adventure!

Miinukset: Breakfast/buffet was not included in our stay but there are great little breakfast spots for a cheaper price right down the road from the hotel. workout facilities were a little older

Plussat: Discovered bedbugs before going to sleep. Had to pack up my belongings in the middle of the night and move hotels. Staff had said they were going to pass along my contact information to the manager. Days later and I've heard from nobody.

Plussat: The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!

Plussat: Room was comfortable and great location

Miinukset: Internet connection in the business centre was too slow!

Plussat: Great room, nice size, clean bigger bathroom than expected. Terrific restaurant with delicious coffee and pastries. We arrived well ahead of check-in and were graciously given our 2 rooms hours early with a smile.

Miinukset: The street noise could be heard in room, somewhat.

Plussat: Staff courtesy ,amiability .Clean enviroment

Plussat: The location and my room was cozy for a single occupant

Miinukset: no cork screw in room -- minor

Plussat: The location was good.

Miinukset: The staff was not helpful at all. There was a long queue at both check in and check out. Upon check in we were not given any instructions about the breakfast that was included in our rate and consequently we needless paid twice for our meal. Since we had booked online, the hotel was "unable" to make restitution. I would never stay at this hotel again or recommend it. There are too many other wonderful options available in Madrid. establishment.

Plussat: Saavutettavuus, sijainti, siisteys, palvelu(t). Hinta ja laatu kohdallaan. Suosittelen lämpimästi. Hotelli huomattavasti viihtyisämpi kuin jotkut asiakasarviot antavat ymmärtää.

Plussat: Great location, double glazed for noise outside, which is abundant as it's right in the city center. Air conditioner, Tv monitor which is also a computer screeen.

Miinukset: I didn't expect carpets on floors and some surfaces in a 4 star hotel and in a hot country like Spain. It makes the rooms very stuffy. Also the bath quite claustrophobic, narrow, left very little room for movement in what it looked like more like a niche in a cemetery.

Plussat: modern, centrally located. Able to get quiet ground floor room (no need to use elevator)

Miinukset: location is in the Red Light District--many "characters" loitering about

Plussat: conviniently located

Plussat: Location & comfort of the rooms. Concierges were very helpful

Miinukset: General off hand manner of all waiters and bar staff.

Plussat: They were very friendly and the location was excellent. I was traveling by myself and I felt safe the entire time.

Miinukset: It got really hot in the room and there was no other way to turn the temperature down because the heating was still on for the winter. Leaving the window open during the night was bothersome because there was a lot of noise down in the street.

Plussat: Everythin very good! Clealiness, services and staff!

Plussat: Staff was friendly and helpful

Miinukset: As an older hotel I understand you can only do so much, but it would be nice if the hallway noise level could be controlled.

Plussat: The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge.

Miinukset: Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens

Plussat: Great view and beautiful suite on the 5th floor

Plussat: DATED, ROOMS ARE LOUD, NO ISALATION CAN HEAR NEIGHBORS ON ALL SIDES AND CLEANING STAFF, THE BED WAS 2 MATTRESS PUT TOGETHER AND VERRY UNCOMFORTABLE, IM 5,10 AND MY FEET HUNG OFF THE END,

Miinukset: ONCE INSIDE YOU FEEL LIKE A HOTEL FROM THE 70s THE DECORE IS OLD. THE BREAKFAST WAS AGOOD VALUE. OVERALL WE DID NOT ENJOY OUR STAY. MADE 2 PHONE CALL TO TRY AND GET A REFUND WITH NO SUCCESS, IT WAS SO BAD WE CHECKED OUT 1 DAY EARLY.

Plussat: only location next to del prado museum and park

Miinukset: The hotel must be 3 or 4 star and doesnt look like 5 star and it is too expensive.The bathroom was small and terrible and after a shower water pours down,the WIFI too slow and only free for 1 hour.

Plussat: It was a lovely hotel with a helpful staff. Great location across from the Prado Museum. You can walk to all attractions. The room was a great layout with a sitting area downstairs from the beds. Restaurant/Bar were excellent. Hotel provided a complimentary bottle of wine upon arrival. They have a free computer if you need the internet. They also provide a CD player in the room. Wish I purchased the CD of Spanish music. Would highly recommend this hotel.

Plussat: The location and friendliness of the staff was excellent.

Plussat: The friendly reception and needs all met in a straightforward way. We had a nice quiet room.

Plussat: Room design was exactly I expected from photo. It had sitting area at few steps donw form bedding area, with sofa and coffee table wtih freash rose in the vase, gave more relaxing space after sightseeing in busy town. Hotel gives upscale/rustic/cosy feeling all together. Front desk personnel,porters, and door men were all nice. Location is great for sigtseeing and dining. A bar next to hotel was nice to visit for small drink or tea at late night too.

Miinukset: Bathroom was clean but had a strong oddor (smell like sewer). Also, one day we were back to room duing day time to take a break from sighseeing, the noise from outside (from either roof or pipe repaire) was very loud. So we went back out to sightseeing.

Plussat: friendly staff. When I needed to call an ambulance for my husband who was unwell they were efficient and helpful

Miinukset: a bigger restaurant for the evening would have been better.

Plussat: The welcome bottle of wine and flower and the fact that the maid service was efficient.

Miinukset: No on site swimming pool.

Plussat: location and its was realatively clean

Miinukset: poor facilities no pool,no proper bar, limited seating in restaurant,staff didnt speak english and were not helpful

Plussat: the good location

Miinukset: I was deeply disappointed by the size of the room, and the fact that it needed a good refurbishment. I felt I paid I very high room cost for something that didn't warrant it. My guide book had said the Villa Real was a deluxe hotel; perhaps I was just given the worst smallest room on the top floor.

Plussat: Oustanding in all respects. Just don't take the last room before I make my next reservation!

Plussat: Excellent staff, super clean room, amazing shower, I was completely satisfied.

Miinukset: Didn't stay long enough to try the restaurant but it looked good ;)

Plussat: Great hotel; clean; modern; service is amazing. Location was favorable-very close to everything but further away from all the commotion.

Miinukset: The room was beautiful; linens clean and crispy. Room service did a great job every day. Patio was a great addition to overall nice hotel room and enjoyable stay.

Plussat: Bed was super comfortable. Jacuzzi and rooftop area was lovely and staff were very friendly.

Plussat: The hotel is centrally located and very clean

Plussat: Perfect coffe in the bar, good staff, quite modern, good location and amaizing terrace

Miinukset: Quite small and poor room

Plussat: Great location, great hotel for the price.

Plussat: We like the location and the staff.

Miinukset: I was shocked that my 2 hardboiled eggs and yogurt (in room breakfast) was $30. My husband got fruit and Muesli and it was an additional $30. $60 for a small breakfast!!! Apparently if you order anything they charge you for a full buffet. Had I know that, I would have just gone downstairs to the buffet. The laundry service was also ridiculously priced. My husband washed 4 pairs of boxers and three pairs of socks and it was $60. Shame on us for not planning better, but shame on them for price gouging.

Plussat: Location to downtown

Miinukset: Room layout. Very cramped. Too many ammenities for room size

Plussat: the location was great

Miinukset: It has Wi Fi feee just in the lobby, and you need a different code eny time yo connect.

Plussat: The location was excellent. Very clea room, bed was very comfortable, bathroom well-equipped and very modern. Front office staff courteous, polite, and helpful.

Miinukset: Hallways to room had a strong smell of stale cigarette smoke.

Plussat: Smart hotel in very good location, good deal if booked in advance

Plussat: Excellent location, great room, very clean, large, quiet, comfortable bed, clean, excellent breakfast, with the exception of one lady at the front desk the receptionist staff was very friendly..

Miinukset: I found the lady at the front reception very rude the way she talked to you, she talked down to you, very dissappointing.

Plussat: b&o electronics, comfortable but separate beds, deep carpets, well appointed bathroom even though no tub, facility was very quiet, staff was helpful, friendly and spoke decent English

Miinukset: room lighting tried too hard for ambience, resulting in the lack of a good, bright reading lamp

Plussat: Splendid service.Very comfortable rooms. Excellent location.

Miinukset: The rooms are too dark. More light would be nice.

Plussat: the exceptional good breakfast and nice bathrooms

Plussat: Outstanding location. Excellent value. Courteous service. Good laundry. Very good breakfast.

Miinukset: Very nice bathroom, excellent shower, but the bathroom was very dark and position of the floor-mounted door stop was a hazard (several painful impacts with toes).

Plussat: We loved the central location. the staff was helpful and attentive. WE loved the in room shampoo and conditioner. Is it possible to get it in the USA?

Plussat: Hotel is located 2mins from Madrid metro, as well as supermarkets and authentic local tapas bars and restaurants. Attraction of staying here, eventhough your a short complimentary hotel bus ride from the touristy centre, is the hotel's interior which has been designed by a number of world famous architects and designers - Foster, Hadid, amongst others. This is matched by the 5-star service of the hotel.

Plussat: Front desk staff was very responsive. Hotel architecture, floors, rooms, etc are amazing. Never saw anything like them!

Miinukset: The restaurant staff was terrible. We were two businessmen dressed in suits. We entered the restaurant at 9:15 pm; It was not busy but had a number of tables with patrons. We walked out at 9:40, having gotten not so much as a glass of water, or even a nod in our direction, let alone an "Ill be right with you." Instead the 3-4 waiters and the captain never even made eye contact with us. So we went to the desk and got a recommendation to a very good restaurant right down the street.

Miinukset: There was a rotted banana in the bin (not ours), but otherwise completely swank hotel!!! Outstanding experience!

Miinukset: Amateur front desk staff and missing informations

Plussat: Facilities, food, service

Miinukset: internet and web connection wifi did not work

Plussat: The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad.

Miinukset: While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.

Plussat: Very ecological Staff was very friendly Staff was always helpful Very unique floors Excellent breakfast

Miinukset: I wished the room's shower had had a door for privacy (second floor)

Plussat: Cool design, friendly staff, good restaurant, close to airport

Miinukset: slow wi-fi, no workspace for business traveler, small gym

Plussat: The breakfast was fantastic! The concept is so interesting that I will have to come back at least 12 more times!

Plussat: the design of the hotel

Plussat: Rooms were modern, hallways narrow and dark. Only 2 English speaking television stations (CNN, BBC News). Internet access was simple and reasonable. Staff were very efficient and polite.

Miinukset: Breakfast was very expensive (25 Euros) for a buffet. This is more than double what the price should have been. No desk the room, so had to use a small coffee table for business and computer requirements.

Plussat: Thi is one of the best hotel in Madrid, one of the best in the world. I'm travelling alot, but this is the best hotel i've staied in. The desing is different in each room, in the room u have a real king size bad. The service is perfect. Donstairs there is a restaurant, i would recomment to visit it. I'll come back again.)

Plussat: design.

Miinukset: nothing at all.

Plussat: The Silken Puerta America is a very well designed hotel. It is completely different to any other hotel I have experienced before.

Miinukset: The location was poor, being 5kms from Sol / Plaza Major, which is a little too far to walk. Perhaps if they offered a shuttle service to drop guests into town.

Plussat: Palvelu oli ensiluokkaista, kaikki toimi todella hyvin

Plussat: Design of the room and bars.

Miinukset: SPA is very small and poor.

Plussat: Staff were very professional and discreet. Room was funky and I loved the circular bed and huge tv screen. 1 minute from metro which is clean, cheap, cool and frequent. Nicely finished, Great towels, robes and bedlinen as well as plentiful toiletries. Make sure you overlook the road and are not overlooked by the blocks of flats on the other side....

Miinukset: Only 2 floors are no smoking, limiting choice of room styles. Spa is not a spa - just a small pool with a room off it for beauty treatments or else a massage in a room on 4th floor (but then I got to see another room style!).

Plussat: Special design

Miinukset: elevator malfunction and not capable for so many people. I have to wait 10 minutes or even longer for it. Emergency exit were locked and only opened in the basement

Plussat: design excelent, breakfast also!

Miinukset: swimming and SPA closed, diffucult to adjust temp in room

Plussat: The concierge, Jose Maria is amazing. Great place.