Madrid hotellit lähellä Teatro de la Zarzuela

Plussat: Oikein hyvä huone ja tosi iso & mukava sänky. Erinomainen ja monipuolinen aamiainen. Henkilökunta todella ystävällistä ja avuliasta. Sijainti tosi hyvä ja julkisilla erinomaiset yhteydet ympäri Madridia. Ostosmahdollisuudet ja monet nähtävyydet lähellä. Hotellin wellnessin palvelut myös hyvät.

Plussat: Great location central to sites of Madrid. Beautiful decor, clean rooms, friendly and helpful staff. Feels like a VIP experience.

Miinukset: Nothing

Plussat: Excellent hotel in a great location. Large comfortable room. We received a free upgrade. Breakfast was excellent. Staff were very helpful and polite. Hotel had a lovely pool and the gym was good too.

Miinukset: Nothing. All was good.

Plussat: Clean , wifi and breakfast

Miinukset: My trip was for business but it was really annoying when we have to change the elevator every time because of the lobby in the second floor , and it’s about 10 minutes walk to reach gran via

Plussat: 1. Location excellent 2. Adequate size of the rooms 3. Extremely comfortable rooms 4. Very clean

Miinukset: The check in process was cumbersome and we had to wait for almost 45 minutes for our rooms.

Plussat: Fantastic hotel! There is not one thing I would change about staying here. Great location, friendly and helpful staff, extremely clean and comfortable. I would definitely stay here again.

Plussat: Sonia Palmero was amazing, thank you for making our last day amazing

Miinukset: We had some issues with the room but after speaking with Sonia she cleared it all up

Plussat: Sijainti oli erinomainen, halutessaan kävellen pääsi useisiin nähtävyyksiin, myös metro ja bussit menivät läheltä. Henkilökunta oli ystävällistä ja avuliasta. Huone oli siisti, mitä erityisesti arvostan. Hyvä aamiainen.

Miinukset: Huoneeseen joutui kulkemaan kahden hissin kautta.

Plussat: The location is really good and it’s the only advantage of the hotel

Miinukset: First of all - it’s not a real gay hotel. There were More heterosexual couples then gays. The room is really small, breakfast is really basic. It’s really over priced hotel

Miinukset: Will stay at Axel over and over again!

Plussat: Sänky, sijainti, rempseä sisustus itse huoneessa, kattoterassi ja aamiainen. Erityismaininta pesuaineista; Casanovan putsi-paketti oli hauska idea..

Miinukset: Minkä ihmeen takia Espanjassa täytyy tunkea se peitto sinne patjojen väliin, niin että sitä saa kiskoa hampaat irvessä..

Plussat: Bothe rooms they've provided had issues with their bathrooms and the showers flooded on us..and it was nasty and unpleasant.

Miinukset: I've asked for a refund right there on the spot and the manager refused and said email me.

Plussat: The breakfast was excellent and the location perfect to visit the main attractions in Madrid. The front desk personnel were very helpful and attentive. They certainly do an outstanding job in making sure the passengers are comfortable. The bed and sleeping quality was also excellent.

Miinukset: Nothing.

Plussat: location, the rooftop pool.

Miinukset: Breakfast is cramped and very often not laid out or tables cleared quickly enough. Staff seem to be replenishing breakfast stocks all the time without dealing with the tables and coffee is always delayed and cool. The rooftop pool bar is closed from a certain time in Sept/Oct even though the temperature in these months is always hot. It would benefit the hotel if at least a weekend service could operate for the pool bar especially on hot days to avoid guests having to descend to the ground floor to buy and take up drinks coffee etc. to the pool. On both weekend days (12/13 Oct) the pool area was very busy, yet no drinks service was available there.

Plussat: Very nice clean , modern

Plussat: Aamiainen oli loistava!

Plussat: Tyylikäs hotelli ja hieno kattoterassi, jossa on uima-allas ja terassialue. Huone oli erittäin siisti ja viihtyisä!

Plussat: Breakfast was a big surprise and made the stay great. Also a nice bar and Location 1 block from San Bernardo metro Line 2 was great.

Miinukset: Decor is a bit dated

Plussat: Great location, lovely rooms, friendly staff

Miinukset: Late check on. My flight landed at 10am and I had to wait till 3pm to check in after 36hours flight

Plussat: The room is nice, modern yet combined classic texture. I like how they use room fragrance almost everywhere. Also, very elegant decor and furniture.

Miinukset: The wi-fi was really bad in my room (we stayed on the 4th floor). We told the staff several times, but nothing changed. We stayed for 5 nights, so it was really a deal when you cannot use proper internet speed. After the first night, I realize that our inner converter has a burned hole from a cigarette. We told the staff and they changed immediately after that. But, it's just not something you expect coming from such a hotel like this.

Plussat: I didn't have breakfast as I met my daughter who is in Madrid on Erasmus for breakfast.

Miinukset: There is nothing I didn t like I like the hotel it looks good and is very comfortable and very well situated for my purposes.

Plussat: The staff were friendly and helped you find your way around the city

Miinukset: None

Plussat: Location; cleanliness; staff

Miinukset: No

Plussat: Proximity to train station and city center

Miinukset: The shower in the room was not working properly and only had cold water.

Plussat: Very quiet room, location close to Saint Bernard metro station, hotel looks very impressive inside, breakfast buffet was nice, staff is very friendly and speaks English very well.

Miinukset: WiFi was practically unusable, when it did connect the speed was around 2Mb, I had to use my mobile connection. Can't understand how a 4 star hotel can't sort out their WiFi.

Plussat: Good location and very comfortable rooms well equipped.

Miinukset: Stopping their pet policy, but that’s very personal. I her than that, everything’s great

Plussat: The rooftop area and especially the pool was excellent with very tasty bar food. All staff throughout the hotel were helpful and welcoming.

Miinukset: Other than at reception, very few staff spoke English which made general requests difficult, asking for foods connected to allergies very problomatic, breakfast was easier as the display was marked but at lunch or dinner in the restaurant, there was no allergy advice, the gluten free rolls were tasteless and the staff could not help in our choices because of the language barrier.

Plussat: People at the front desk made the difference upon checking. Incredibly dedicated to make the client comfortable and well pampered. Excellent location.

Plussat: Lovely big queen room with lounge. Central location Love the terrace bar on 7th floor Staff at reception were helpful I had a coffee machine in my room

Miinukset: Sink plug wouldn’t come out and cleaner didn’t fix it. Noisy room by the road. Nothing in my mini bar except water :( Cleaner did not replenish my coffee pods Bed was two beds shoved together so not comfortable and pillows were very soft and squishy.

Plussat: The staff were great from the checking to the roof tap pool bar nothing was a problem, very good staff it makes the hotel. I travel all the time so it’s good to see someone is motivating the staff. Breakfast was great

Miinukset: There was a strange smell in my room not very goos , I did not report it but it lets the hotel down so that’s a shame.

Plussat: Loved the lobby. Large with a bar, restaurant and a sports bar atmosphere. Staff was excellent. Great parking although the entrance is via a spiral ramp that a bit difficult for our Volvo but still managed. Easy access to metro station. Room was clean. Free water was nice. Towels were ok.

Miinukset: Water pressure was poor. WiFi a bit slow and choppy at times. Thought we were getting a queen size bed but it seemed more like a full sized. That was a bit uncomfortable for us.

Plussat: The bathroom was very nice, comfy beds

Miinukset: We felt like it was more of a business hotel and not for a holiday / trip

Plussat: Restaurant, bars and terrace

Miinukset: They had a fire alarm test but did not let us know so we paniced for nothing.

Plussat: Aamiainen oli todella monipuolista ja hyvää, mehubaari plussaa mutta viimeisenä päivänä (Maanantai) sitä ei ollut ollenkaan joka oli pettymys. Vastaanoton henkilökunta erittäin ystävällistä ja viimeisenä päivänä saimme pitää huoneen klo 14 asti maksutta. Hotellin sijainti erinoimainen, lähellä metroasemaa jolla pääsi suoraan keskustaan (n.15min) eikä tarvinnut vaihtaa linjaa. Hotellin lähellä todella paljon kauppoja, kahviloita, ravintoloita.

Miinukset: Siivous ei vaihtanut lakanoita ollenkaan 5 yön aikana, suoristivat ainoastaan vanhat lakanat. Lattioita eivät pyyhkineet lainkaan.

Plussat: Individual members of staff were lovelies. The pool boy, bar staff and the night reception staff. It close to the shops and has good access to pretty much everywhere. On the surface it is very beautiful.

Miinukset: Shower dripped constantly. The ac worked sometimes. Arrived with a child and 4 pieces of luggage not one person greeted or helped us down the steps into the foyer although there were at least 6 bell boys standing there. They seem to assume their customer want to steal from them. It's very strange. The pool is tiny and sunbeds are scarce. Apart from the one you can pay 100 euros to have all day. On the last day we decovered an infestation of red ants. Generally spent as little time in the hotel as possible.

Plussat: The hotel is walking distance from parque el buen retiro, and has metro stops for two different lines and the airport shuttle within two blocks. The rooms are ample and clean, but my favorite feature of hotel was a handheld city guide (converted Google phone) that was programmed with suggestions for activities, and info about tourist attractions in city. I live in the USA so my phone would have been roaming and expensive to use. The city guide allowed me to navigate the city, and look up information as I walked around. It was extremely helpful.

Miinukset: The hotel has closed it's entrance that accesses the sidewalk directly and I had to walk in and out of hotel through car tunnel, which felt a bit dicey as the sidewalk in the tunnel is very narrow.

Plussat: breakfast was good

Miinukset: the value for money was poor. I came to Madrid for Challenge Madrid triathlon and it was all poorly organised including the hotel with no information regarding the race and the prices for the hotel were very high. I expected much more from this hotel.

Plussat: Clean, nice and quiet area.

Miinukset: Nothing

Plussat: Modern, clean, bar on property, nice staff

Plussat: The hotel is very nice. Staff was helpful. Room was large and had a nice bathroom. When I asked for ice I got a big bucket of it from the bar. When I asked for extra pillows, they brought them right up.

Miinukset: The bed was too soft for me and my partner. The pillows were king size and hard to work with - meaning if you wanted to squish it up to accommodate your neck it was impossible.

Plussat: Location was good very central with only a little walk to the metro. Room size was okay Breakfast was good Bathroom was clean and modern

Miinukset: We ordered a taxi the night before however when we asked about it in the morning they were confused and then said they had ordered it however we then saw someone from the hotel.staff run out and hail a taxi so clearly they had not ordered a taxi.

Plussat: awesome location. Amazing room. Phone in the room added bonus

Plussat: Very good breakfast, good selection and the staff very polite.

Miinukset: The bed was OK but too hard for me. I appreciate the extra blanket!

Plussat: Location

Miinukset: Traffic noise

Plussat: rooms were comfortable, bathrooms spacious and clean.

Miinukset: cleaning staff could have been a bit more attentive, we asked for more English breakfast tea almost everyday as only 1 teabag (english breakfast) was left in room but there were 2 of us in room. we had emptied the fridge to make room for some things we had bought and even though the drinks were left on shelf, the mini bar was re-stocked and we were charged - luckily I had a photo of drinks on the shelf and they were removed from bill.

Plussat: Location is great. Rooms are nice. Lobby is nice. Staff are helpful.

Miinukset: It takes about half an hour to check in for no reason. They have very slow systems and it’s too cumbersome to check in.

Plussat: Hotellin sijainti oli erinomainen. Kaikki palvelut ja monet nähtävyydet olivat kävelymatkan päässä hotellista.

Miinukset: Huoneeseen tuli koko oleskelun ajan voimakasta tupakansavua naapurihuoneesta. Todella epämiellyttävää astmasta kärsivälle henkilölle.

Plussat: Location is great. Lobby is great. Decoration is nice.

Miinukset: Check in takes about half an hour. And the room was advertised as a bedroom and a living room with another bed but actually it was one long room. The photos were deceptive. So the child basically slept with us. Also check in takes a very long time. This is due to their systems. They have very slow systems. And everyone gets frustrated as it takes about 30 minutes to check in each guest. We had previously asked for a double bed in writing, days before arrival but we got twin beds and it took one day to get them out together as a double bed. We had to ask more than once.

Miinukset: The view in the interior room. Very dark

Plussat: I liked the location and the pool.

Miinukset: Even though there are two double doors that open to the back street of the hotel- you can hear everything especially the drunk people who screamed till 6am. Don't forget the music from a club that goes along with it. If it wasn't for the location on Gran Via, I would've regretted it. They also don't have an iron.