Madrid hotellit Hortaleza

Plussat: Staff in the reception, Mr. Adil, is very nice person and very helpful

Miinukset: Nothing

Plussat: The hotel location, cleanliness of the room

Miinukset: A kettle for preparation of tea or coffee could have been provided

Plussat: Nice, quiet boutique hotel near airport

Miinukset: I booked this hotel, only for the location and free airport shuttle as I was staying for one day in Madrid. The fact that the shuttle is only mon thru Fri should not be in the fine print, as they told me after I booked nonrefundable but in the BOLD print as where they advertise the free shuttle. Other than that the hotel is really nice and you can get bus 200 for 1,50€ from/to airport.

Plussat: It was very clean

Miinukset: The elevator wasn’t working and I had two heavy suitcase and a rucksack that i had to Carry up two flights of stairs. asked them for help but they said they wasn’t able to leave the desk. I asked again in the early hours of the morning when I was checking out to go to the airport and once again they didn’t want to help. Luckily I was strong enough to move them. But if this was an elderly woman or man that needed assistance, I wonder what they would say? Very upset with the lack of help.

Plussat: It’s clean and new.

Miinukset: We stayed during a trade show period, so the price was super expensive for a very economic hotel. The room was very small. If you need water or anything, the hotel doesn’t have it and there is no where close to walk and buy because it’s in the middle of a residential area. Apart from the breakfast room, which was not included, there were no other common spaces in the hotel. The biggest issue was the cost benefit. We payed 255 euros a night for something worth no more than 80.

Plussat: Room was very clean and quiet. Reception was polite and helpful.

Miinukset: I purchased this room based on the fact that it had an airport shuttle and breakfast. When I arrived at hotel, I was advised that the shuttle starts running at 8 am. I had to leave for the airport by 7 am. I had to pay 12 euros for a 4 minute ride. Would be nice if the booking had given the shuttle hours. Also, breakfast doesn't start until 7:30 am, so I missed that, too. Rooms are very small. My knees hit the shower when I sat on the toilet and I'm not a big person. Food is a big issue. They do not have a restaurant and there are no places to eat down the street. I had to walk along the freeway and cross to the other side for dinner. Not something I like to do as a female traveler. Had air in the room, however, I could not control it. I would set it but there seemed to be a setting that turned what I set it at off. Needless to say, it was too warm in the room.

Plussat: Kiva kattoterassi ja uima-allas. Tosi hyvä palvelu ja hyvä aamiainen.

Plussat: Friendly staff

Miinukset: No food provided except breakfast Ok

Plussat: Ainoat kivat asiat oli huone ja kattoterassi niiden suhteen ei valittamista

Miinukset: Aamiainen oli surkea ja aamiassalia pyörittänyt mieshenkilö todella tyly

Plussat: Clean rooms, very nice service and people in reception. Helpful. Hot water in the bathroom.

Miinukset: Quite far from metro station and shops, restaurants. Room in the basement that's why little natural light. Breakfast the same every day. Nothing warm to eat.

Plussat: Very clean and modern. Close to the metro station ( 10 min walk). Good breakfast.

Plussat: The staff were very friendly. Check in and check out were quick and easy. The room was spacious for two people. My husband and I were in Madrid for a 5k race and we were able to do a late check out so we had time to clean up afterwards. Highly recommend.

Plussat: Good service. Free transfer to airport.

Miinukset: A la hora del transporte al aeropuerto, me tuvieron esperando más de media hora porque se encontraba un pasajero desayunando, y por casi pierdo el avión sin importarles mi horario de salida del vuelo, se supone que tienen traslados las 24 horas

Plussat: Huoneet oli kivasti sijoiteltu ja oma huoneemme ”rivitalon” toisessaa kerroksessa kahdella omalla terassilla vastakkaisiin suuntiin oli tosi kiva

Miinukset: Yhtä tarjoilija naista lukuunottamatta oli henkilökunta vähän töykeää ja huonolla kielitaidolla varustettua.

Plussat: Henkilökunta oli mukava ja kielitaitoinen

Miinukset: Ohuet seinät. Sai kuulla naapureiden touhuja koko yön

Miinukset: do yourself a favor and at all costs do not book at this hotel. we were staying in Barcelona and had to leave early due to a pending Hurricane bearing down on our home in Florida, on 1hr notice we took an overnight train from Barcelona to Madrid which arrived at 12:30AM. while we were on the train my son booked this hotel and which charged an exorbitant amount simply to stay for the night (arrive at 1:00AM depart at 8:00AM) but we really had no choice. when we arrived all the trains had stopped for the night so we had to take a taxi to the hotel, when we arrived at the hotel (pretty frazzled and very tired to say the least) we were greeted by one of the RUDEST men i had ever met in Spain after much discussion and very little care or even trying on his end we were told our reservation did not exist (you know the one i had on my ipad with a confirmation number and all details as well as payment in full) so now at almost 1:30AM he pointed us to the door and said we had to leave... if it was not for the other younger assistant behind the counter who offered to shuttle us back to the airport (yes the closed airpots at 1:30AM) we would had been fleeced for another $20euro cab ride back. needless to say sleeping (well not really sleeping) on the floor in the airport and being hassled by security every few hours to move was lets just say less than desirable. i strongly caution you to reconsider putting any trust in a hotel that would strand 2 people like that in the middle of the night safe travels

Plussat: The hotel is situated in a very nice, quiet and residential neighbourhood. The hotel offered a free pick-up service from the airport, which was excellent. Shower temperature and water pressure were good.

Miinukset: We were housed in an annex that looked like a converted former office building. The room had a view towards the wall and ramp leading to the underground carpark. Lighting was dim. The whole room looked worn and was in need of refurbishment. I have never seen a fitted carpet as dirty as the one in our room. There were insects/beetles nesting in the headboards of the beds, with one falling down onto the pillow every now and then. Reception staff was a bit indifferent to our comments about the room.

Plussat: Nothing. It was a terrible hotel, the bar staff were pleasant but the maintenance man and reception staff were awful.

Miinukset: The room No air conditioning The staff The metal loud stairs The ugly decor The lack of kettle in the room Unhelpful miserable staff

Plussat: The little house we stayed was quite big, clean, with spacious beds. It is very close to the airport There is a swimming pool for those who appreciate it.

Miinukset: The beds were so old and soft that I have still pain on my back. In order to park outside the hotel (no souterain parking etc- just in the premises outside) we had to pay 9,- Payment is not unusual in hotels with parkings but not just outside

Plussat: Pick up and drop service to and from Airport..... Nice pool, nice spread out property.

Miinukset: Aminites are very basic in the room.... can be better.

Plussat: Wrong room been provided

Miinukset: Only location

Miinukset: The fridge did not work. The TV is old and there is a few channels. Wi-Fi in the bedroom and breakfast are not included.