Madrid hotellit Hortaleza

Plussat: Staff and cleanliness

Miinukset: No pool, poor restaurant and room service menu options.

Plussat: It is a little bit far from the city center. However, I had been wandering around the city for a week already, this hotel become such an ideal place for me to relax for the last day before leaving.

Plussat: Cleanness Friendly staff Food offering

Miinukset: Could hear neighbors

Plussat: Nothing but near about 7minute within Metro .

Miinukset: There are medium sound due to semi high way.

Plussat: Very good place to stay,need walk 10 to 15 from subway

Miinukset: A little bit walk from subway

Plussat: It was close by to Mad Cool Fesival

Miinukset: There aren't any shops or supermarkets near. The only restaurants outside the hotel are only open Monday-Friday

Plussat: Overall experience at the hotel was good. Though, would have loved that it is located closer to a metro and restaurants.

Miinukset: No Restaurants around.

Plussat: Clean and exquisite

Miinukset: Location. But train station not far.

Plussat: The location was ideal for a business meeting in the area.

Miinukset: The dinner on the night we arrived was fine, but definitely not wonderful. Good local wine recommendation from the waiter.

Plussat: On arrival we spoke with Marcus who was really helpful pleasant & professional the hotel was really good & breakfast was everything you would ask for & all the staff could not do enough for you overall a great experience on our 1st time in Madrid

Plussat: Good location, nice roof terrace with small pool

Miinukset: My room was right by where the staff start preparing things in the morning and it was very noisy. I got woken up every day

Plussat: Breakfast was good. Location to airport was paramount for us so it get's a tick for the free shuttle back to the airport. However, there was not shuttle from the airport to the hotel. It was quiet being in a residential area.

Miinukset: Bed was very hard and airconditioning was difficult to adjust , staff were very attentive in helping us, however during the night it was very cold and we only had sheets on the bed. Location gave us just a few average options for dinner.

Plussat: Comfortable bed, good location with relation to the airport, especially if you're landing late at night. Small pool on the roof to cool off during the day.

Miinukset: The pool looks bigger in photos but still very convenient and enjoyable.

Plussat: The variety of food during breakfast time was perfect and the attention of the lady from the hotel was excellent. In general, all the hotel staff met my expectations; in some cases, it was beyond. I will definitely choose this hotel when I go back to Madrid.

Miinukset: The cleanliness was okay, that's an area of improvement. The housekeepers can do a better job making sure to leave enough bathroom supplies for the guests when cleaning the room, to not request them later on during the day.

Plussat: Really nice little hotel. Basic rooms but everything was clean and comfortable. The swimming pool area was nice (although the pool is really shallow). All the staff were friendly and helpful and made it really easy to organise the free transfers to and from the airport, which was a fantastic service. The location is a quiet suburb which has easy access to the city centre by metro (stop only a few 100 yards away) and walking distance from IFEMA conference center. Breakfast was tasty with good coffee.

Miinukset: The only weird thing was that that water in the shower smelled really strongly of paint

Plussat: Kiva kattoterassi ja uima-allas. Tosi hyvä palvelu ja hyvä aamiainen.

Plussat: Rooftop pool Friendly staff. Free shuttle bus mon to friday

Plussat: Ainoat kivat asiat oli huone ja kattoterassi niiden suhteen ei valittamista

Miinukset: Aamiainen oli surkea ja aamiassalia pyörittänyt mieshenkilö todella tyly

Plussat: Good breakfast can be improved. But it's fresh and always refilled unitl the last person.

Miinukset: All is well

Plussat: The hotel was clean and neat with a good size room and bathroom. The staff was exceptional as they went above and beyond to arrange anything you’d asked them. Their airport shuttle is very convenient and quick! Good location if you visit the IFEMA or want to stay close to the airport. Their level of English is also great which makes it easy to communicate.

Miinukset: The beds were a bit too firm for my liking, but fine for 2 nights.

Plussat: Good Breakfast, nice and clean rooms, Air conditioning really works well very good ambiance.

Miinukset: No Door to the toilet in the room I stayed. Not sure if it is the same in all the rooms.

Plussat: Great location, friendly helpful staff, good breakfast, nice pool

Miinukset: Would have liked the pool to be open for longer

Miinukset: Didnt meet my expectations at all as 4 Stars hotel!!

Plussat: Rooms are clean and the staff is very gentle and helpful. The swimming pool and the breakfast is the best thing, the pool is clean all the time and there is a lifeguard as well and breakfast is delicious, it can be really named as ROYAL BREAKFAST. It’s worth for this money!!!

Miinukset: the only inconvenience was that I was given a room in the bungalow and I could here everything my neighbors from above were doing/talking.

Miinukset: A la hora del transporte al aeropuerto, me tuvieron esperando más de media hora porque se encontraba un pasajero desayunando, y por casi pierdo el avión sin importarles mi horario de salida del vuelo, se supone que tienen traslados las 24 horas

Plussat: It’s located close to the airport and they can drive you untill there Room was comfortable and calm Staff very polite

Plussat: We liked the Shower, swimming pool and the shuttle to airport

Miinukset: The beds very uncomfortable, A/C extremely loud and the Dining Staff very rude.

Plussat: The location was perfect and in it had a pool which is really good for the hot weather.

Miinukset: The rooms were a really poor standard and quality, there were not clean, there was a lot of dust and ants. The beds looked like they had been taken from a really old hotel in the 1920's and the mattresses seemed to be older than me.

Plussat: Big swimming pool. Relaxing music. Lifeguard. Kids play area(although very basic).

Miinukset: Staff not happy. The only friendly helpful staff was the lifeguard. Pool water cold. Room lighting not working. 1 cleaner repeatedly ignored 'do not disturb' sign and came to window to ask me if i wanted my room cleaned when i had no clothes on. Restaurant limited menu and expensive. Beds hard. Noisey neighbours outside drunk at gone midnight kicking football against their chalet wall: reception did not stop them. Restaurant and bar closes too early. Pool tiles need maintenance: my daughter cut her toe badly on sharp tile. Have to get dressed to order food and drink after getting out of pool. Not enough sunbeds considering people take them by putting their towels on then disappearing for hours. Massive tree growing into balcony.

Plussat: Huoneet oli kivasti sijoiteltu ja oma huoneemme ”rivitalon” toisessaa kerroksessa kahdella omalla terassilla vastakkaisiin suuntiin oli tosi kiva

Miinukset: Yhtä tarjoilija naista lukuunottamatta oli henkilökunta vähän töykeää ja huonolla kielitaidolla varustettua.

Plussat: Henkilökunta oli mukava ja kielitaitoinen

Miinukset: Ohuet seinät. Sai kuulla naapureiden touhuja koko yön

Plussat: Location and Shuttle service to the airport

Miinukset: I had issues with the A/C of the room, I got transfer to another one.

Plussat: Nice hotel,we will come back for a longer stay.

Miinukset: nothing

Plussat: Pool was clean, staff were helpful and respectful and some spoke English.

Miinukset: Internet was very poor speed. TV Lacked any english channels. No Double bed option in Poolside bungalows.