Madrid hotellit lähellä ABC Serrano

Plussat: Everything was excellent, except for a noisy elevator adjacent to my room.

Miinukset: Having a shared wall with the elevator which was disturbing

Plussat: The room was large clean and all in working order. The breakfast was delicious and the service was stupendous. The staff definitely made our stay pleasant. A special thank you to a Dominican waitress who went far & beyond for us four and granddaugher.

Plussat: Nice spacious room

Miinukset: On a very noisy and busy street

Plussat: Amazing staff--so incredibly helpful. They really take a personal interest in helping--with directions, finding things, and even helped us return an item to a store.

Plussat: Modern

Miinukset: Air conditioning could not get it lowered , bed was uncomfortable although huge ,a bit far from main areas, very sparse with soap and towels.

Plussat: The bed was great.

Miinukset: It was all great.

Plussat: Amazing breakfast, spacious rooms, friendly staff, great location!!

Plussat: Location and bfast

Plussat: Great location

Miinukset: Rooms were very dusty, and air conditioning didn’t work.

Plussat: Amazing accommodation with very professional and friendly staff. Javier and Anna are 1st class hospitality business professionals.

Miinukset: The man at Reception on Sunday 3rd March who was in charge of the suitcases and bags being stored behind reception was extremely rude. We are indian so maybe he was racist but I could not believe how he spoke to me when I was simply asking him to look for a Real Madrid bag with some Madrid tops in it that our Betfair representatives had left behind by mistake. We had limited details about the names on the back of the shirt but told the guy it had 3 shirts in a Madrid paper bag. He had also been told by the betfair reps that we (aswani family) would be coming to collect the stuff. I understand there are security measures in place to protect peoples belongings but he should not be working in a customer services role if he has 0 peoples skills. Very disappointed!

Plussat: Great location, nice building.

Miinukset: The staff were very rude and snobbish. There was no hot water in the morning, so I could not take a shower before my business meetings.

Plussat: The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge.

Miinukset: Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens

Plussat: The breakfast was fantastic. The best was that coffee is served at the table and that the warm dishes (eggs, pancakes, etc) were a la carte.

Plussat: We have stayed before and like the relaxed atmosphere even in the centre of Madrid The beds are good The night staff were excellent. The bellboys and concierge were great both day and night staff

Miinukset: The rooms are now feeling dated in general fit out and furnishings. The daytime front desk staff were detached and unwelcoming.

Plussat: Everything

Miinukset: Nothing

Plussat: Hotel is in an excellent location to see Madrid. Staff was very helpful and the room clean and very spacious with 2 floors. Great hotel for Madrid.

Plussat: Everything was perfect, the room, facilities, staff and most of all the unbelievable location. 10/10

Plussat: The service

Miinukset: The stairs in the bedroom

Plussat: Staff was very friendly

Miinukset: The hotel was exactly as it was 20 years ago ( last time, we stayed there). It has not been renovated and it seems there hasn’t been any material investment over the last two decades. Its swimming pool was located in another hotel (Urban hotel), 200 meters from the Villa Real. In addition, the size of the swimming pool was ridiculously tiny, specially considering it is used by guests from two hotels.

Plussat: Great view and beautiful suite on the 5th floor

Plussat: The location is unbeatable to explore the city from, right on the edge of the centre. Very clean hotel, friendly staff and beautifully appointed room.

Miinukset: The pool is accessed through a different hotel which is fine but that's not clear when booking.

Plussat: Location

Miinukset: Sofa bed in famy suite was very squeeky and uncomfortable. When opened, it occupied all space in room preventing any one moving in the room. Roof-top pool in sister hotel was extremely small and not suitable for swimming. Air conditioning not powerfull

Plussat: So perfect accommodation than I have expected. There are slippers in the room.

Plussat: Friendly and helpful staff, thanks to the receptionist Diego who helped my friend find her lost jacket and kept it for us until we returned to Madrid. Location is perfect, quiet, safe, elegant and easy-accessible

Plussat: We liked the location of the hotel.

Miinukset: The rooms were extremely outdated. The AC didn’t feel like it was working.

Miinukset: I paid for a rooms with view but we only had a partial view. This was a bit misleading.

Plussat: The location is fantastic and can’t be faulted.

Miinukset: This hotel doesn’t seem like a five star to me, definitely a solid four. There was a luke-warm reception when arriving, no one was at the door and there was no one to assist with bags or show us the room. Overall it wasn’t a very welcoming experience. There was a similar experience when trying to check out. The main receptionist at the desk was dealing with another guest however there was another receptionist (or staff member) at a different desk busy on her computer and ignoring me. I just placed my room keys on the desk and left as I couldn’t wait too long. There is also no valet parking, something which is usually quite common for five star properties (certainly is the case for the Villa Real which I’ve stayed at). I parked at the NH car park down the road and tried querying with staff whether there were any discounts due to us staying at an NH hotel. This was something which was never answered.

Plussat: Good breakfast buffet. Daytime staff excellent later in evening staff was not fluent in other languages. Otherwise the stay there was pleasurable.

Miinukset: See above

Plussat: The location is very nice, just opposite the museum of Prado, 5-10 minute walk to the busy, main street. Large room with comfortable bed. However, the bathroom is a little bit old and the bath does’t work very well. Considering the location and place, still a recommendable hotel.

Miinukset: Bathroom could be newer.

Plussat: Fantastic location. The other aspects of the hotel were all good but it is only just 5 star it is right on the 4 / 5 star border i think. That said it worked well for us. staff were helpful when planning trips.

Miinukset: nicer rooms, they were fine but a bit small and the bathroom while well maintained and attractive was not big enough for all the things that had been put in so not as nice to use as it might have been.

Plussat: Näköalat hienot ja aamiainen hyvä

Miinukset: Sängyn sähkösäätö ei toiminut

Plussat: The location is the only thing going for this hotel. Not much else I can say positive.

Miinukset: The rooms were extremely claustrophobic. It was very difficult to sleep here. Wall as are very thin. You can clearly here the conversation of other guests in their rooms and in the hallways. Complained several times- nothing done.

Plussat: Property and service as expected.

Plussat: Great location!

Miinukset: The Staff is great!

Plussat: Great and central location, nicely equipped clean room.

Miinukset: Some of the room have no view something that should have been clear up front on booking.com had to pay extra for a street view rather than "wall view". This hotel is marketed as 5-star but far from it, most should be 4-star base on exiting facilities. Interaction with hotel staff varies from great to less than great depending on the person on duty. I find the night shift far more helpful, pleased and accommodating.

Plussat: very gentle neighborhood and safe location. Easy to reach taxi and bus etc. Transportation

Miinukset: ALL GREAT SO FAR

Plussat: This is a brilliant hotel ..wonderful quiet location , 5 mins walk from Metro and only a few stops into the centre . Superb breakfasts ...amazing choice Superb staff ..overall real attention to detail Perfect place to stay and explore Madrid

Plussat: Very good breakfast- fresh and excellent choices to individual preferences. Good location.

Plussat: Great straff!

Plussat: Very clean

Miinukset: Location was not super convenient to tourist attractions in Madrid

Plussat: Shower was nice, bathroom was spacious

Miinukset: This hotel does not meet the star rating. The AC did not work all 4 days. There is no coffee in the room. The bed is too small in size. The room itself is too small. The latch on the door did not work. We had to open the windows but it was too noisy

Plussat: Nice pool. Rooms very clean and tidy. Staff very helpful. Lots of choices for breakfast.

Miinukset: N/a

Plussat: Less central than expected Noise on both sides from the street Excellent staff and rooms Very clean

Miinukset: Not central Noisy

Plussat: Everything

Miinukset: Nothing at all

Plussat: Staff is great and happy .Always helpful and very kind

Miinukset: All Great

Plussat: very nice breakfast, smiling staff and quality food . Excellent property

Miinukset: all great

Plussat: smiling staff, all of them helpful and very kind. Excellent property and very safe location

Miinukset: all great so far

Plussat: It is a really nice place, really easy to find... room excelent, everything clean and new... BUT the attention on the reception wasn't the best... all the rest was perfect

Miinukset: the attention in the reception wasn't really helpful... basic things I have to ask for because the 3 ladies there didn't really care

Plussat: Locación perfect, subway very close to hotel, neigborhood very nice and with restaurants, markets

Plussat: My room was very roomy for a family.

Miinukset: The hotel was a bit far from attractions.

Plussat: Big room Good location Good breakfast at good price

Miinukset: The aircon was noisy when switched off No gym or pool Colour of the shower tray was red

Plussat: Breakfast had a lot of options and you could order a hot breakfast . staff were very nice , loved fact that the the hotel was all inclusive with regards to disability . Very central location for public transport into Madrid centre and 15 min walk to bernabeau

Miinukset: Pull out bed in family room was uncomfortable , you could feel the springs in the mattress. A/C was difficult to adjust to get the right temperature

Plussat: neat design ..esp baths

Miinukset: Room doors tend to slam shut loudly.. nice staff

Plussat: Breakfast 5*, location 5* , room 4* (only because the sofa bed wasn’t very comfortable and the vent in the toilet wasn’t working either), staff 5*

Miinukset: only because the sofa bed wasn’t very comfortable and the vent in the toilet wasn’t working either. Besides that nothing to add!

Plussat: excelente

Plussat: I liked the place. The building, reception and restaurant were really good. The staff members were really good. There was metro access.

Miinukset: -

Plussat: It's near the metro station that takes you along the main attractions in Madrid plus theres a nice restaurants and supermarkets near it x

Miinukset: Nothing so far x

Plussat: The breakfast were bad. No vegetables.

Miinukset: Room and TV canals were good.