Madrid hotellit Retiro

Plussat: The location is close to museums and downtown.

Miinukset: The elevator is broken and has no door. The room is small and the bathroom stinks. Definitely not 4-star standard.

Plussat: The room was clean, modern and comfortable. The bunk beds for the kids were great. The staff is friendly and the breakfast was excellent. Great location too.

Miinukset: Nothing.

Plussat: Friendly Clean Location Good food

Plussat: Excellent bed sheets

Miinukset: Miserable people at the front desk, brutally rough and impolite. Very cynical manager on duty, (Pedro?), of the old school of management; promising but not delivering, so as to control clients. Not coming back.

Plussat: Clean, quiet, with good sized rooms. The staff was friendly and helpful. The rooms were modern. Public transportation and taxis easily available. The center of town was only a 10 min. drive. Plenty of small restaurants and coffee shops nearby. Breakfast available on-site. Full service restaurant available on-site.

Miinukset: It is not at the center of town, the room did not have a bath tub.

Plussat: Staff was very helpful and conversant in English.

Miinukset: Limited menu for room service and food was not outstanding.

Plussat: Newness of hotel, great wifi and good bathrooms

Plussat: 2 interconnecting rooms of good size and clean, metro opposite hotel so easy to get into centre

Plussat: Close to the Metro

Miinukset: The work going on, It was a building site.

Plussat: My single room was very clean. Reception staff were very helpful. Very convenient for Metro, buses and Prado.

Miinukset: Lack of coffee making facilities in room. Poor choice and quality of breakfast.

Plussat: hotel is quite good positioned, close to the beautiful Retiro park, central railway station Atocha, museums( Prado, Reina Sofia, Thysen ) even not away from Puerto del Sol area; helpful & kind stuff

Miinukset: buffet breakfast is not so inventive, sound isolation is poor ( you hear each toillette flushing in the neighbourhood )

Plussat: I chose it because It is very close to the metro station and not too expensive.

Plussat: I liked that the room was comfortable, I was sick while in Madrid and spent a day in the hotel comfortably.

Plussat: Room size

Miinukset: Hotel staff don't speak English. The few that do don't want/like to. The lack of windows double-glazing makes the room very noisy at night.

Plussat: One could not ask for more, the hotel staff were excellent and the hotel itself a pleasure to stay in.

Plussat: Rooms were cleaned each day.

Miinukset: Staff was not interested in customers at all, no friendlyness which you expect from a *** star hotel.

Miinukset: Noise of the police cars at night. you hear a siren every 30 minutes all night long. I was on 9th floor on the side of the street. The door to the bathroom got locked. we had to call the reception. They sent someone in 5 minutes with the right tool to open the dorr from the inside. locking the door when the door is not closed, then closing the door can get you in this situation ...

Plussat: Hotel location and its price

Plussat: What I liked the most is how accessible to the metro it was. It was easy to get around Madrid and offered a quiet atmosphere which I very much appreciated. The staff was very friendly.

Plussat: Hotel is well situated for shopping and the Retiro, very easy to get to by car, but see comments below.

Miinukset: Despite assurances by phone that parking would be no problem, no space was available. A hotel of this size should have spaces, or at least access to public parking. Reception and lifts are overwhelmed at peak hours. I have stayed here often, but it's showing signs of a lack of care. Good hotel if the price is right.

Plussat: This hotel was great value.Staff were very helpful on places to eat and things to do.Its is 2mins from a metro station which you can get straight from the airport.

Plussat: The staff, comfort and location were very good

Miinukset: The poached eggs for breakfast were very poor. They were cooked,tasted of and presented in vinegar which soaked into the toast. My wife had to leave her full cooked breakfast as a result of this.

Plussat: The staff was friendly, helpful and most spoke at least some English. Very helpful in a foreign city. The hotel was just 2 blocks from the Metro. It was very modern and clean. Most signs, menus and notices were in both English and Spanish.

Miinukset: The beds were more firm than I was used to and the pushed-together twin beds would separate creating a crack in the middle making it difficult to sleep close to my wife.

Miinukset: Restaurant menu was a bit poor.

Plussat: Hotelli on siisti ja henkilökunta oli ystävällistä. Hinta oli varsin kohtuullinen.

Miinukset: Hotelli on hivenen syrjässä, mutta pienellä kävelyllä tai lyhyellä metromatkalla kaupunki on tavoitettavissa.

Miinukset: Suihkujen paine paremmaksi.

Plussat: Location, size of room

Miinukset: The sauna was not working and the staff was not very apologetic about that. Our room was also not ready on time.

Plussat: Clean room, good location and quiet. Good value.

Plussat: Pretty average hotel

Miinukset: My room was not ready upon arrival and had to wait whilst it was cleaned, staff generally not too friendly, the 'gym' facilities are a joke - the singular machine was broken, the restaurtant is expensive ... i could go on - my advice is dont stay at this hotel - very poor

Plussat: Hotel was very reasonably priced, convenient to two metro lines, room was confortable, staff were friendly

Miinukset: Room was just a little too warm, however, I was able to open the window.

Plussat: Very pleaseant staff, very well equipped hotel, one of best I have had the pleasure to stay in for some time. Certainly to be reccomended

Miinukset: nothing

Plussat: The location is most convenient to the Atocha train station and the nearby Retiro Park. Also very walkable to the fabulous Museo del Prado.

Miinukset: The rooms are very small and worse, the ventilation system is terrible. We were there in between seasons (no heat and no air-conditioning). The room was miserably hot and when we complained, the staff replied "the whole hotel is hot."

Plussat: loistava sijainti aivan rautatieaseman ja metropysäkkien läheisyydessä. siisti, vähän ahdas huone. palvelu oli ystävällistä ja aamiainen runsas. vaikka aivan keskustan tuntumassa, niin hotelli on rauhallinen, liikenteen äänet eivät haittaa.

Miinukset: -

Plussat: The best point of this hotel is its location, across the street from the train station. This was very convenient, and I was also able to walk to some interesting plazas and places to eat.

Miinukset: The room is very small. It served my needs well traveling alone, but would have been very tight with more than one person in it.

Plussat: The reception and the receptionist, incredibly helpful and nice

Plussat: The hotel staff was very friendly and kind. He speaks English well and his explanation was to the point. The Hotel location was very good. It's easy to access to Estación de Madrid-Puerta de Atocha. If we walk for 5 minutes from the Hotel, there were some restaurants.

Miinukset: One problem was that there is no safety box in the room. The receptionist kept our passports in the reception.

Plussat: Across the road from Etosha station and Metro exits by the hotel. 10min walk into old town centre and close to central park and other big attractions. Good location.

Miinukset: With all new hotels these days, the bedroom walls were too thin and hence woken up in the early morning by people in the corridor or next door.

Plussat: Helpful staff

Miinukset: No safe in room.

Plussat: a large room,location

Miinukset: internet, the floor was a little sandy

Miinukset: The hotel is overpriced for it's location and the type of room I was given. The room was tiny and had no natural sunlight. As well, the morning when I checked out, the front desk person was rude and seemed extremely anxious/nervous.

Plussat: nothing honestly

Miinukset: rooms are too small ,no restaurent in week ends and transport is not good

Plussat: Just 50 mtr. from Atocha high speed train (AVE).Walking distance.The WIFI access is expensive but works fine.

Miinukset: the single rooms are too small.

Plussat: Hotel muito bem localizado, excelente relação preço x qualidade! Recepcionistas muito atenciosos!

Plussat: Easy walk to Atocha and to EMT airport shuttle for only 5 euro. But also quiet and just off the touristy area, so has a bit more of a local feel. Always English speaking staff member at desk. Stayed as single in small but suitable single room, and also stayed several days with family in very large "family sized" room. Suited wife, me, and two teenage boys just fine. Two large rooms and two individual mattresses fold out from sleeper sofa in second room.

Miinukset: Everything in good repair, but decor a bit dated.

Plussat: American who enjoyed staying at the Agumar Hotel for a few days. Friendly and helpful staff, bilingual, comfortable, beautiful old world charm lobby, nice bar & breakfast area, clean, comfortable & spacious room, close to metro, and advance purchase was a good price. I would stay here again.

Plussat: pleasent, clean rooms

Plussat: Very good location as we were travelling from Atocha Station, also near the galleries, comfortable rooms.

Plussat: A room with more space and "class" than I expected for the price. Very comfortable bed.

Miinukset: There was a fee charged to use wifi in the room, or the computer in the lobby.

Plussat: I had a very comfortable bed and I was able to relax in my room. The breakfast was very varied. The staff were very professional and helpful.

Miinukset: Breakfast was a little dear in my opinion.

Plussat: The breakfast is fabulous and very generous absolutely worth it. The location is ideal, retiro park, reina Sofia museum, thyssen museum, botanical gardens and other attractions are all within a ten minute radius and the concierge is very helpful.

Miinukset: The pillows are a bit hard and the room I got had no view except to other windows, but to be honest the rooms are impeccable and comfortable.

Plussat: aseman läheisyys, rauhallinen huone

Miinukset: ei

Plussat: The staff was very friendly and helpful. Room was small, but sufficient. The Retiro Park is just a minute away, there was a lovely concert on Sunday. Lots of small traditional cafes nearby. Metro and train stations are near, bus stop just outside the hotel.

Miinukset: They had internet services at the lobby, two computers. Another one didn't work and the another was very slow and crashed every session. It also costed 4 euros per hour. So I used a small internet cafe at the Menendez Pelayo metro station near by. Also, there was a lot of noice coming from the street (even to the fifth floor), you might want to ask a room somewhere in the back.

Plussat: Hotellilla hyvä sijainti, ystävällinen, palveleva henkilökunta, huone siivottiin hyvin ja huomaamattomasti. Aamiainen oli monipuolinen.

Miinukset: Huoneen ilmastointilaitteen käyttöohjetta jäin kaipaamaan..

Plussat: Hotelli hyvällä paikalla juna-aseman vieressä. Huone siisti ja mukava. Ruokaravintoloita ei löydy hotellin vierestä.

Plussat: hyvä huone, runsas aamiainen

Miinukset: diskosta kantautunut meteli

Plussat: Location and value

Miinukset: The noise from Aircon tubes

Plussat: Close to some tourist attractions

Plussat: The room The location The general ambience

Miinukset: We reserved a room with breakfast thru 'get a room' and surprised to see that it was not a buffet breakfast!!! for getting the buffet breakfast we needed to add some more money.... Not all the recommendations of the concierges were good, sometimes it seemed like they recommended places that they had personal interests/connections in.

Plussat: Old world charm and location. Great lobby and dining rooms

Miinukset: Room furnishings and hall carpets need refreshing

Plussat: The beds were amazingly comfortable, the housekeepers were not only very amusing but extraordinarily nice. The hotel was insanely clean and had a very comfortable feel to it, as if a lot of fancy people had been through it over the years. The location is good, but not great, for accessing most of the touristy stuff in Madrid. But I found the Prado (directly beside the Ritz) to be horrifically overcrowded compared to some of the other museums like Sofia Reina just down the street. Note: Not really easy to access via metro, I'd recommend taking a taxi to/from.

Miinukset: Take the following review with a grain of salt. I am a young person who grew up poor and wanted, for once, the "Ritz" experience: While I am a big fan of trying new things, I have to say that the Ritz experience just wasn't for me. I don't mean to be crass, but if I had a fistful of fives - I can think of a few places I'd rather spend it than tipping the endless stream of people trying to help me with things. Additionally, there is a little doll that you place on your door if you do not wish to be disturbed. Note: Don't leave the doll up for very long, because if you do, they will call your room until you answer so that they can ask when the next time they can come in your room is. I nap maybe... 2-3 times per year at most, and I am severely irritated that they felt the need to call during my biannual nap to ask me when they can come in my room. Instead of changing my sheets 3X per day, how about leaving me the hell alone when I have my DO NOT DISTURB DOLL up? Perhaps I am not cut out for the lifestyle, but I don't want/need people treating me like a helpless child, yet simultaneously making me feel "lower" than they are. Every time I offered a "no thanks, I don't need a taxi, I'm walking" or walked into the hotel from the street, I received these weird looks of incredulity/disdain that I didn't particularly care for. When I brought my own luggage downstairs on checkout I absolutely horrified the front desk attendant. Why the need to treat people like this? I have no idea. My recommendation? Take the $500 per night you'd spend here for the standard room and split it in half. Take $250 / night to spend on some other hotel's suite. Take the other $250 and stick it back in your pocket.

Plussat: Staff was delightfully enthusiastic. Setting was beautiful!

Plussat: Perfect!!!!!

Plussat: Hotel staff were fabulous ,location excellent

Miinukset: As long as you dont mind a bit of faded grandeur and pink wardrobes an excellent choice

Plussat: location,

Plussat: Fantastic, we generally dont spend that much money for a hotel but after a terrible experience the night before, it was worth it!

Plussat: The pleasure that a very comfortable and opulent hotel can give. The reception rooms are magnificent and staff and service were excellent, as you would expect.

Plussat: I loved the hotel, the look of the outside and the entry.

Miinukset: The service is not what I have experienced at other Ritz hotels. The rooms were dated.

Plussat: We liked this hotel very much, luxury. Staff was very polite, we arrived 13 p.m., check in should be 14 p.m., we were offered to wait 20 minutes and offered drinks free of charge. In room we also found compliments, it's very nice, when you arrive.

Miinukset: Buffet breakfast costs 30 eur per person.

Plussat: The location, comfort and style.

Miinukset: We stayed at the hotel 7 days and the 4th day we had to ask to vacuum the room. Only one arm chair fitted into the small room we had. Cleaning inconsistent. Not much selection at breakfast even when it was very expensive.

Plussat: The "high class" and friendly, in the same time, atmosphere.