Madrid hotellit lähellä La Casa Encendida

Plussat: The hotel is centrally located. Walking distance from the Prado, Retiro Parque and the Tyseem museum.

Miinukset: A seafood restuarant in the lobby gives out fishy odor

Plussat: It is so beautiful the restaurant room was truely amazing

Miinukset: It was in such a great location. Walking distance to the Prado and the old town and gardens

Plussat: We chose to stay here because we like to try the ‘grande dame’ hotels when we visit new cities. This certainly fit the bill! We ended up with an executive suite that was superlative – and the best possible view down to the center of busy Madrid. La Rotonda is a wonderful bar for drinks, food and people-watching. Great location and helpful staff.

Miinukset: We originally booked a “courtyard view” room. It turned out to have a window facing the outside top of the Rotonda dome and green plastic sheeting to mimic grass. Don’t expect these rooms to actually face what you think of as a courtyard – better to choose the more expensive rooms if you care about the view.

Plussat: Everything

Miinukset: Nothing

Miinukset: It was too expensive for the value. Super old facilities and not the greatest food.

Plussat: Location, Location, Location!

Miinukset: I got bullfight tickets for over the price ticket. Actually six times more. Usually cost €47.50 each ticket and Westin Palace got the tickets for me at €300 each. Nobody told me that they were overpriced. I paid and same day tried to return them but Westin Palace Concierge couldnt or would not help me. I was dissapointed.

Miinukset: No snacks or water available for pick up or purchase.

Plussat: Location of the hotel is perfect. 2 blocks to Prado and across the street from Thyssen museum. 10 minute walk to Retiro Park.

Miinukset: No

Plussat: This is the third time we stay at the Westin Palace and i will definitely stay again the next time we are in Madrid. Excelent location, excelent service, great staff and great rooms in this beautiful and historic hotel.

Miinukset: I like everything about this hotel

Plussat: locations, breakfast and lobby area

Miinukset: Nothing

Plussat: The hotel very nice room lovely luxury

Miinukset: The room service and the hotel concierge very rude but all other thing good

Plussat: amazing breakfast

Miinukset: pool area

Plussat: Excellent position. Stuff very professional and helpful. Nice feeling being there

Miinukset: I will like the rooms more modern!

Plussat: Great location in Salamanca right next to the Retiro park. Wellington location offers both tranquility and the feeling of being very central. Many options of the top restaurants, bars and shopping. Old school luxury and service without being stiff. We upgraded to Wellington Club which I can highly recommend.

Miinukset: Nothing really its Classic 5 star hotel with some years under operation yet clean and modern, but not a super chic design hotel.

Plussat: The location is lovely and near all the nice upmarket shops. The room service is fast and efficient coffee in the morning arrives in 5 minutes, for me that’s important. They have an excellent physiotherapist in the spa who has really helped me during my stay. The gym is extremely well equipped and they have very good instructors. It has a cross fit room, Pilates room with reformer and Cadillac. Really excellent in that regard. Oh and a pool too! Last night I had an excellent meal at the Vasco restaurante on the property, excellent fish, croquettes and a Pavlova to die for. The have a vegetable garden on the roof as well. They have Molton Brown products in the bathroom which are lovely.

Miinukset: The air conditioning in the rooms need an upgrade but it’s not too bad it’s only that Madrid gets very hot at this time of year.

Plussat: beds towels

Miinukset: space of the room bed to small for two persons

Plussat: Always perfect

Plussat: Wellington club on erinomainen palvelu.

Miinukset: Huone haisi tupakalle

Plussat: Elegant and confortable rooms

Miinukset: Swimming pool area not very nice and not services (food and drinks) which is a bit disappointing.

Plussat: Close to airport and clean

Plussat: It has the best pool in Madrid, which is most welcome during the hot days of summer. The restaurant by the pool is excellent, as well as the margaritas and mojitos. Excellet location in the heart of the Salamanca district, next to the Retiro park

Miinukset: The pool can be overcrowded, specially on weekends. Prices are not cheap

Plussat: Location

Miinukset: Old fashioned room. Too much air conditioning

Plussat: The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge.

Miinukset: Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens

Plussat: The breakfast was fantastic. The best was that coffee is served at the table and that the warm dishes (eggs, pancakes, etc) were a la carte.

Plussat: We have stayed before and like the relaxed atmosphere even in the centre of Madrid The beds are good The night staff were excellent. The bellboys and concierge were great both day and night staff

Miinukset: The rooms are now feeling dated in general fit out and furnishings. The daytime front desk staff were detached and unwelcoming.

Plussat: Everything

Miinukset: Nothing

Plussat: Hotel is in an excellent location to see Madrid. Staff was very helpful and the room clean and very spacious with 2 floors. Great hotel for Madrid.

Plussat: Everything was perfect, the room, facilities, staff and most of all the unbelievable location. 10/10

Plussat: The service

Miinukset: The stairs in the bedroom

Plussat: Staff was very friendly

Miinukset: The hotel was exactly as it was 20 years ago ( last time, we stayed there). It has not been renovated and it seems there hasn’t been any material investment over the last two decades. Its swimming pool was located in another hotel (Urban hotel), 200 meters from the Villa Real. In addition, the size of the swimming pool was ridiculously tiny, specially considering it is used by guests from two hotels.

Plussat: Great view and beautiful suite on the 5th floor

Plussat: The location is unbeatable to explore the city from, right on the edge of the centre. Very clean hotel, friendly staff and beautifully appointed room.

Miinukset: The pool is accessed through a different hotel which is fine but that's not clear when booking.

Plussat: Location

Miinukset: Sofa bed in famy suite was very squeeky and uncomfortable. When opened, it occupied all space in room preventing any one moving in the room. Roof-top pool in sister hotel was extremely small and not suitable for swimming. Air conditioning not powerfull

Plussat: So perfect accommodation than I have expected. There are slippers in the room.

Plussat: Friendly and helpful staff, thanks to the receptionist Diego who helped my friend find her lost jacket and kept it for us until we returned to Madrid. Location is perfect, quiet, safe, elegant and easy-accessible

Plussat: We liked the location of the hotel.

Miinukset: The rooms were extremely outdated. The AC didn’t feel like it was working.

Miinukset: I paid for a rooms with view but we only had a partial view. This was a bit misleading.

Plussat: The location is fantastic and can’t be faulted.

Miinukset: This hotel doesn’t seem like a five star to me, definitely a solid four. There was a luke-warm reception when arriving, no one was at the door and there was no one to assist with bags or show us the room. Overall it wasn’t a very welcoming experience. There was a similar experience when trying to check out. The main receptionist at the desk was dealing with another guest however there was another receptionist (or staff member) at a different desk busy on her computer and ignoring me. I just placed my room keys on the desk and left as I couldn’t wait too long. There is also no valet parking, something which is usually quite common for five star properties (certainly is the case for the Villa Real which I’ve stayed at). I parked at the NH car park down the road and tried querying with staff whether there were any discounts due to us staying at an NH hotel. This was something which was never answered.

Plussat: Good breakfast buffet. Daytime staff excellent later in evening staff was not fluent in other languages. Otherwise the stay there was pleasurable.

Miinukset: See above

Plussat: The location is very nice, just opposite the museum of Prado, 5-10 minute walk to the busy, main street. Large room with comfortable bed. However, the bathroom is a little bit old and the bath does’t work very well. Considering the location and place, still a recommendable hotel.

Miinukset: Bathroom could be newer.

Plussat: Fantastic location. The other aspects of the hotel were all good but it is only just 5 star it is right on the 4 / 5 star border i think. That said it worked well for us. staff were helpful when planning trips.

Miinukset: nicer rooms, they were fine but a bit small and the bathroom while well maintained and attractive was not big enough for all the things that had been put in so not as nice to use as it might have been.

Plussat: Näköalat hienot ja aamiainen hyvä

Miinukset: Sängyn sähkösäätö ei toiminut

Plussat: The location is the only thing going for this hotel. Not much else I can say positive.

Miinukset: The rooms were extremely claustrophobic. It was very difficult to sleep here. Wall as are very thin. You can clearly here the conversation of other guests in their rooms and in the hallways. Complained several times- nothing done.

Plussat: Property and service as expected.

Plussat: Great location!

Miinukset: The Staff is great!

Plussat: Great and central location, nicely equipped clean room.

Miinukset: Some of the room have no view something that should have been clear up front on booking.com had to pay extra for a street view rather than "wall view". This hotel is marketed as 5-star but far from it, most should be 4-star base on exiting facilities. Interaction with hotel staff varies from great to less than great depending on the person on duty. I find the night shift far more helpful, pleased and accommodating.