Madrid hotellit lähellä Lazaro Galdiano Museum

Plussat: Great location central to sites of Madrid. Beautiful decor, clean rooms, friendly and helpful staff. Feels like a VIP experience.

Miinukset: Nothing

Plussat: Top notch for a European hotel in terms of cleanliness and design. The location is not ideal, but taxis were easy to come by. Architecturally it's stunning.

Miinukset: The rooftop pool is subpar (tiny) and has woefully inadequate seating.

Plussat: As other people have said, it is the staff at this hotel that were really great and I have told people about it that I would not normally tell or make comment to. If all hotels used this one as an example of how to deal with customers from the point you enter it, travelling would be a lot more pleasant. It is the little things that they do so well and always cheerfully, they respond, they are good at what they do from the restaurant to the bar to reception and the doorman and porter. I dont know how they do it, but they need to keep the secret and keep it going!!

Miinukset: The size of the gym and the pool!!

Plussat: Rooftop and lobby bars are amazing Design of the hotel was beautiful and extremely trendy

Plussat: Location and cleanliness

Miinukset: all signs are in Spanish. the hotel is not designed for international visiters.

Miinukset: At EUR 22 plus per person, breakfast is too expensive. It is good, but out of proportion with what you get ...which ios a good breakfast.

Plussat: the front off staf are really help us with a perfect way & the houes keeper are more than great,just need litel more in english

Miinukset: some department need ,english for comunication

Plussat: The hotel is very attractive, sleek and modern. The best feature is the location, just a short walk to Puerta Del Sol and tons of restaurants/tapas bars, and a pleasant walk to the Prado or the Palace Real. The desk staff were very helpful in identifying nearby restaurants and answering questions about Madrid. The bathroom amenities were outstanding, nice big towels and a great shower. Black out curtains and free internet were a big plus.

Miinukset: Urban is very attractive and the rooms spacious by European standards, but ours on Floor 1 was very noisy. Not sure about the upper floors, but we heard everyone in the hallway, all the early morning preparations and the popular bar at night. The beds may be to European tastes, but far too firm for us - just a mattress on a platform. The breakfast was inappropriately expensive (a smaller, more affordable option - coffee, juice and croissants, perhaps?). We also missed being able to utilize some of the common spaces, esp. the roof terrace, due to many private functions. The desk staff were great but others seemed more interested in chic than service. This hotel is best suited for (much) younger people and business travelers.

Plussat: Every thing was really excellent .. The staff were really friendly helpful , great guidance , with a big smile .. Very modern hotel , very clean and the location was really perfect ..

Miinukset: The breakfast was not included in the room rate not even an option when I did the booking so I can include it with the booking

Plussat: Location, the porter (very nice people) the restaurant

Miinukset: There were no spa, in a 5* that´s not on.....

Plussat: Excellent Design. Great Location. Staff and Amenities.

Miinukset: The bed wasn't very comfortable...and the sheets were like sand paper.

Plussat: the service were very good +++ and very personalliti. and very near the center. the urban hotel desezin to my test.

Miinukset: no.

Plussat: Hotel decor, nice room, central location

Miinukset: No window to the outside from the room

Plussat: The room design and the location. Breakfast was also great.

Miinukset: The staff could be more attentive sometimes. When checking in we had to wait 5 minutes while 3 employees tried to find a restaurant for an other guest on the map. This is bad priority.

Plussat: Everythin very good! Clealiness, services and staff!

Miinukset: The hotel was quite beautiful but under construction. The workout facility was quite basic but adequate. The room did offer a Nespresso which was a splendid treat. Hotel staff was friendly and went out of the way to help us when one of our family members needed to go to the hospital.

Plussat: Staff were very helpful and the location was near the business district at Maria de Molina with access to two metro stops that can take you anywhere in Madrid within 20 minutes

Miinukset: Shower in my room was blocked, safe did not work too.

Plussat: Location of the hotel

Miinukset: Cleanliness of the room was not as expected, especially in the bathroom. rooms are old and without any comfort.

Plussat: The location is quite good, close to the metro station, easy to get there from the airport by metro. Also the sorroundings are really quiet and nice, good to walk around.

Plussat: it has a good location; breakfast is good and the staff are very helpful

Miinukset: The a/c was not working properly and it was hot in the room. there was an adolecent package tour group in the hotel and there was a lot of noise throughout the night

Plussat: good service quality, conventient location, tidy suite, various tv channels

Plussat: Good location w.r.t public transportation and connection to industry area East of Madrid, friendly staff, good restaurant

Plussat: Centrally located Staff most helpful.

Miinukset: Breakfast expensive

Plussat: My room was on a high floor. The location was quite good - it's a rich- ish business area, and the hotel is only a few hundred metres from the nearby subway (line 10)

Miinukset: I asked for a room with a balcony, and feather pillows. Neither were provided. The pillows were particularly uncomfortable. Very thick, and a hard foam.

Plussat: -The location was great -Staff was very helpful -The pool and roof deck were amazing -Hotel was very clean

Miinukset: -The wifi was slow and it had a two device limit -The room was somewhat small

Plussat: Only the pool is the only big pool in Gran via sed the is open till 9 pm when summer time in Madrid is light till 11 pm

Miinukset: First when I arrive after long fly from New York the told me the room no ready I bin waiting from 9 am till 2:30 pm service sooo slow line for the front desk is over size waiting and the worst the don't speak English well , when I get the room finely it was look sooo different from the pic and so small that I was can move there I sleep I wake up and I cancel all my rest of the stay in this hotel and I go to other hotel horrible experience never recomed this hotel

Plussat: Staff friendliness and professionalism, location, room size, quietness

Miinukset: Heating too high, expensive breakfast

Plussat: The hotel's location is a huge asset. It's central location enhances access to the various interests in the city.

Miinukset: Room was slightly smaller than expected - but acceptable nontheless.

Plussat: Location is perfect.

Miinukset: Wi Fi it far too expensive. View.

Plussat: location

Miinukset: quality dropped a bit compared with my visit 5 year ago

Plussat: The location of the hotel was perfect and so was the parking service which is so difficult to find in hotels nearby. The room was really good, really confortable and clean. The staff were very helpful.

Miinukset: The beds were too small for a hotel like this and I don't understand how possible it is to have staff in the reception who speak english so so bad!!

Plussat: sijainti

Miinukset: kaikki OK

Plussat: loction

Miinukset: executive lounge marginal, no wine available

Plussat: location

Miinukset: room was very uncomfortable and nothing close to what it looks like in the pictures. there was a window but no daylight coming in since there was a bwick wall 50cm from the window. Breakfast was not included in the price. Surely I got a bad room due to good discount from bookings.com

Plussat: Uima-allas ja kattoterassi olivat miellyttävät

Miinukset: Kattoterassin aukesi liian myöhään. Klo 9-10 olisi ollut parempi.

Plussat: Sijainti mahtava, huoneet kivat, uima-allas katolla!

Miinukset: Ei ehkä maailman ystävällisintä staffia. Mutta ihan jees.

Plussat: Erinomainen sijainti, -uima-allas/kattoterassi katolla. Hyvä aamiainen. Ystävällinen henkilökunta. Melkein täydellinen hotelli.

Plussat: Location, helpfulness from staff, roof pool, fantastic room - two showers!! and great view also

Plussat: swimming pool

Miinukset: room walls where damaged: visible has had a water leakage on the roof, poor facilities, small room, not enough water pressure in the shower.

Plussat: Hotel is located 2mins from Madrid metro, as well as supermarkets and authentic local tapas bars and restaurants. Attraction of staying here, eventhough your a short complimentary hotel bus ride from the touristy centre, is the hotel's interior which has been designed by a number of world famous architects and designers - Foster, Hadid, amongst others. This is matched by the 5-star service of the hotel.

Plussat: Front desk staff was very responsive. Hotel architecture, floors, rooms, etc are amazing. Never saw anything like them!

Miinukset: The restaurant staff was terrible. We were two businessmen dressed in suits. We entered the restaurant at 9:15 pm; It was not busy but had a number of tables with patrons. We walked out at 9:40, having gotten not so much as a glass of water, or even a nod in our direction, let alone an "Ill be right with you." Instead the 3-4 waiters and the captain never even made eye contact with us. So we went to the desk and got a recommendation to a very good restaurant right down the street.

Miinukset: There was a rotted banana in the bin (not ours), but otherwise completely swank hotel!!! Outstanding experience!

Miinukset: Amateur front desk staff and missing informations

Plussat: Facilities, food, service

Miinukset: internet and web connection wifi did not work

Plussat: The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad.

Miinukset: While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.

Plussat: Very ecological Staff was very friendly Staff was always helpful Very unique floors Excellent breakfast

Miinukset: I wished the room's shower had had a door for privacy (second floor)

Plussat: Cool design, friendly staff, good restaurant, close to airport

Miinukset: slow wi-fi, no workspace for business traveler, small gym

Plussat: The breakfast was fantastic! The concept is so interesting that I will have to come back at least 12 more times!

Plussat: the design of the hotel

Plussat: Rooms were modern, hallways narrow and dark. Only 2 English speaking television stations (CNN, BBC News). Internet access was simple and reasonable. Staff were very efficient and polite.

Miinukset: Breakfast was very expensive (25 Euros) for a buffet. This is more than double what the price should have been. No desk the room, so had to use a small coffee table for business and computer requirements.

Plussat: Thi is one of the best hotel in Madrid, one of the best in the world. I'm travelling alot, but this is the best hotel i've staied in. The desing is different in each room, in the room u have a real king size bad. The service is perfect. Donstairs there is a restaurant, i would recomment to visit it. I'll come back again.)

Plussat: design.

Miinukset: nothing at all.

Plussat: The Silken Puerta America is a very well designed hotel. It is completely different to any other hotel I have experienced before.

Miinukset: The location was poor, being 5kms from Sol / Plaza Major, which is a little too far to walk. Perhaps if they offered a shuttle service to drop guests into town.

Plussat: Palvelu oli ensiluokkaista, kaikki toimi todella hyvin

Plussat: Design of the room and bars.

Miinukset: SPA is very small and poor.

Plussat: Staff were very professional and discreet. Room was funky and I loved the circular bed and huge tv screen. 1 minute from metro which is clean, cheap, cool and frequent. Nicely finished, Great towels, robes and bedlinen as well as plentiful toiletries. Make sure you overlook the road and are not overlooked by the blocks of flats on the other side....

Miinukset: Only 2 floors are no smoking, limiting choice of room styles. Spa is not a spa - just a small pool with a room off it for beauty treatments or else a massage in a room on 4th floor (but then I got to see another room style!).

Plussat: Special design

Miinukset: elevator malfunction and not capable for so many people. I have to wait 10 minutes or even longer for it. Emergency exit were locked and only opened in the basement

Plussat: design excelent, breakfast also!

Miinukset: swimming and SPA closed, diffucult to adjust temp in room

Plussat: The concierge, Jose Maria is amazing. Great place.

Plussat: Breakfast was a big surprise and made the stay great. Also a nice bar and Location 1 block from San Bernardo metro Line 2 was great.

Miinukset: Decor is a bit dated

Plussat: Location was great, close to everything by shorty cab ride. Clean comfortable and beautiful. Very helpful staff and a good value.

Plussat: Elegant entry way, beautiful decor and wonderful location! It was close to the centre and other great neighbourhoods, but quiet and comfortable.

Miinukset: Cleaning services were not the best, minimal in particular throughout the stay. We are both blond, but everyday there were more black hairs in the room.

Plussat: grt staffgrt facilities

Plussat: The roomm was nice and clean and breakfast is quite good

Plussat: Nice hotel, very good breakfast. Hotel staff is always helpful. Location is quite good, close to San Bernardo Metro.

Miinukset: My room had a view on the internal court and was very dark.

Plussat: Front desk staff

Miinukset: Room rate

Miinukset: Paper thin walls between the rooms. Very hot as air conditioning did not seem to work well. But was not a problem for us as it was cold outside.

Plussat: Almost everything

Miinukset: Very few TV programs in English

Plussat: buffet breakfast

Plussat: Location,Staff,Price

Miinukset: Room was very uncomfortable at night (Too warm) - inadequate airconditioning.