Madrid hotellit lähellä Embajada de los Estados Unidos

Plussat: Everything was excellent, except for a noisy elevator adjacent to my room.

Miinukset: Having a shared wall with the elevator which was disturbing

Plussat: The room was large clean and all in working order. The breakfast was delicious and the service was stupendous. The staff definitely made our stay pleasant. A special thank you to a Dominican waitress who went far & beyond for us four and granddaugher.

Plussat: Nice spacious room

Miinukset: On a very noisy and busy street

Plussat: Amazing staff--so incredibly helpful. They really take a personal interest in helping--with directions, finding things, and even helped us return an item to a store.

Plussat: Modern

Miinukset: Air conditioning could not get it lowered , bed was uncomfortable although huge ,a bit far from main areas, very sparse with soap and towels.

Plussat: The bed was great.

Miinukset: It was all great.

Plussat: Amazing breakfast, spacious rooms, friendly staff, great location!!

Plussat: Location and bfast

Plussat: Great location

Miinukset: Rooms were very dusty, and air conditioning didn’t work.

Plussat: Amazing accommodation with very professional and friendly staff. Javier and Anna are 1st class hospitality business professionals.

Miinukset: The man at Reception on Sunday 3rd March who was in charge of the suitcases and bags being stored behind reception was extremely rude. We are indian so maybe he was racist but I could not believe how he spoke to me when I was simply asking him to look for a Real Madrid bag with some Madrid tops in it that our Betfair representatives had left behind by mistake. We had limited details about the names on the back of the shirt but told the guy it had 3 shirts in a Madrid paper bag. He had also been told by the betfair reps that we (aswani family) would be coming to collect the stuff. I understand there are security measures in place to protect peoples belongings but he should not be working in a customer services role if he has 0 peoples skills. Very disappointed!

Plussat: Great location, nice building.

Miinukset: The staff were very rude and snobbish. There was no hot water in the morning, so I could not take a shower before my business meetings.

Plussat: The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge.

Miinukset: Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens

Plussat: The breakfast was fantastic. The best was that coffee is served at the table and that the warm dishes (eggs, pancakes, etc) were a la carte.

Plussat: We have stayed before and like the relaxed atmosphere even in the centre of Madrid The beds are good The night staff were excellent. The bellboys and concierge were great both day and night staff

Miinukset: The rooms are now feeling dated in general fit out and furnishings. The daytime front desk staff were detached and unwelcoming.

Plussat: Everything

Miinukset: Nothing

Plussat: Hotel is in an excellent location to see Madrid. Staff was very helpful and the room clean and very spacious with 2 floors. Great hotel for Madrid.

Plussat: Everything was perfect, the room, facilities, staff and most of all the unbelievable location. 10/10

Plussat: The service

Miinukset: The stairs in the bedroom

Plussat: Staff was very friendly

Miinukset: The hotel was exactly as it was 20 years ago ( last time, we stayed there). It has not been renovated and it seems there hasn’t been any material investment over the last two decades. Its swimming pool was located in another hotel (Urban hotel), 200 meters from the Villa Real. In addition, the size of the swimming pool was ridiculously tiny, specially considering it is used by guests from two hotels.

Plussat: Great view and beautiful suite on the 5th floor

Plussat: The location is unbeatable to explore the city from, right on the edge of the centre. Very clean hotel, friendly staff and beautifully appointed room.

Miinukset: The pool is accessed through a different hotel which is fine but that's not clear when booking.

Plussat: Location

Miinukset: Sofa bed in famy suite was very squeeky and uncomfortable. When opened, it occupied all space in room preventing any one moving in the room. Roof-top pool in sister hotel was extremely small and not suitable for swimming. Air conditioning not powerfull

Plussat: So perfect accommodation than I have expected. There are slippers in the room.

Plussat: Location was perfect. Room was very clean. Food was very good.

Miinukset: The roof top pool is a lot smaller than it looked. It was not clean as the water was cloudy. Not very comfortable to sit and read. Also the spa facilities where closed however we was not advised this at booking. Massage was available but no other wet facilities where ope, like Sauna and Steam

Plussat: great location

Miinukset: the room was very small and expensive in comparison with the rest of the hotels. The pool has no space for more than 3 people. Breakfast cost 17 euros (kinda expensive for what it is)

Plussat: Everything is perfect. Top location. Friendly stuff.

Plussat: awesome location. Amazing room. Phone in the room added bonus

Plussat: Spotless room , lovely shower comfortable bed and nice lobby bar , , on main shopping street and beside some great restaurants and attractions

Miinukset: Size of the pool way too small and crowded , I understand it is a city but pictures are misleading

Plussat: Lovely room and facilities. Very central and close to hop on hop off bus.

Miinukset: The taxi ordered by the hotel to take me to train station. It wasn't a regular taxi with no meter. It cost me double the amount I paid on the way to the hotel. If anything it should have been cheaper as it was before 7am. I trusted the hotel to call a taxi for me. The driver only wanted me to pay him in cash.

Plussat: Location was excellent

Miinukset: Pool is very small, not enough seating around the pool.

Plussat: They should improve the breakfast.

Miinukset: Breakfast.

Plussat: Hotellin sijainti oli erinomainen. Kaikki palvelut ja monet nähtävyydet olivat kävelymatkan päässä hotellista.

Miinukset: Huoneeseen tuli koko oleskelun ajan voimakasta tupakansavua naapurihuoneesta. Todella epämiellyttävää astmasta kärsivälle henkilölle.

Plussat: The hotel was in the best location, staff were great, room was spotless with homey interior and the shower was amazing. Lovely roof top pool to sunbathe!

Miinukset: The pool was great as it was a rooftop pool, perfect for sunbathing however it was a small pool area so once a 3/4 people were up there, there wasn’t any room for anyone else.

Plussat: Breakfast has a wide range of choice.

Miinukset: There are no slippers as all in the rooms, which is a pitty for a 4 stars hotel.

Plussat: Great location in Gran Via

Miinukset: Parking cost

Plussat: Valoisa

Miinukset: Kylpyhuone liian kuuma

Plussat: The location was perfect I went for a one day trip. I was able to do some sightseeing and have lunch and dinner. The were even kind enough to accommodate my early check in. My flight arrived at 8am. The front desk was very helpful in telling me where some good attractions were. I truly enjoyed my first trip to Spain.

Miinukset: I had no concerns.

Plussat: good staff service

Miinukset: walls are made of paper, you can hear everything from the rooms next door, unacceptable level of insulation

Plussat: Great location, big room & restroom. Excellent cleaning. They have safe box in the room for a small cost $1.50 Eu per night. Also, excellent entrance Security all the time.

Miinukset: The breakfast is good but too expensive for the value, I expected more.

Plussat: The Location of the Hotel was very good

Miinukset: The hotel had a Roof Terrace but could only be used for events, which i found annoying as after a day walking around the sites of Madrid it would of been nice to go back to the hotel a chill out on the Terrace for an hour. Also we found the hotel to be very noisy. where our room was situated, it was noisy at night times.

Plussat: Staff are kind. Well worked air conditional. Clean. All good

Miinukset: Even though it is a 4 stars hotel there was no water boiler or free water offered. Except those things, all good

Miinukset: No kettle in the room.

Plussat: Staff was very helpful

Miinukset: Tucked back in a corner next to the alley

Miinukset: Dusty room. Air condition very noisy even when Off.

Plussat: Was very central2 the Gran Via

Miinukset: All good

Plussat: Great location. clean and comfortable room.

Plussat: location is very good and that's it

Miinukset: it is a 4 star hotel but doesn' t look like one in his services: you have to pay everything: safe box cost you around 2 euros every day. even the slippers and the robes and and all should be paid extra. the front desk manager "Pablo" is very rude, all you ask him his reply is you have to pay and in a very rude and unrespectfull manner. This hotel 16 years later was much more better than today. King bed is very small it does t fit two persons. I regret staying in that hotel.

Plussat: When we are in Madrid, we always try to stay in Puerta America. All said with that.