Madrid hotellit lähellä Fundación Juan March

Plussat: Everything was excellent, except for a noisy elevator adjacent to my room.

Miinukset: Having a shared wall with the elevator which was disturbing

Plussat: The room was large clean and all in working order. The breakfast was delicious and the service was stupendous. The staff definitely made our stay pleasant. A special thank you to a Dominican waitress who went far & beyond for us four and granddaugher.

Plussat: Nice spacious room

Miinukset: On a very noisy and busy street

Plussat: Amazing staff--so incredibly helpful. They really take a personal interest in helping--with directions, finding things, and even helped us return an item to a store.

Plussat: Modern

Miinukset: Air conditioning could not get it lowered , bed was uncomfortable although huge ,a bit far from main areas, very sparse with soap and towels.

Plussat: The bed was great.

Miinukset: It was all great.

Plussat: Amazing breakfast, spacious rooms, friendly staff, great location!!

Plussat: Location and bfast

Plussat: Great location

Miinukset: Rooms were very dusty, and air conditioning didn’t work.

Plussat: Amazing accommodation with very professional and friendly staff. Javier and Anna are 1st class hospitality business professionals.

Miinukset: The man at Reception on Sunday 3rd March who was in charge of the suitcases and bags being stored behind reception was extremely rude. We are indian so maybe he was racist but I could not believe how he spoke to me when I was simply asking him to look for a Real Madrid bag with some Madrid tops in it that our Betfair representatives had left behind by mistake. We had limited details about the names on the back of the shirt but told the guy it had 3 shirts in a Madrid paper bag. He had also been told by the betfair reps that we (aswani family) would be coming to collect the stuff. I understand there are security measures in place to protect peoples belongings but he should not be working in a customer services role if he has 0 peoples skills. Very disappointed!

Plussat: Great location, nice building.

Miinukset: The staff were very rude and snobbish. There was no hot water in the morning, so I could not take a shower before my business meetings.

Plussat: The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge.

Miinukset: Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens

Plussat: The breakfast was fantastic. The best was that coffee is served at the table and that the warm dishes (eggs, pancakes, etc) were a la carte.

Plussat: We have stayed before and like the relaxed atmosphere even in the centre of Madrid The beds are good The night staff were excellent. The bellboys and concierge were great both day and night staff

Miinukset: The rooms are now feeling dated in general fit out and furnishings. The daytime front desk staff were detached and unwelcoming.

Plussat: Everything

Miinukset: Nothing

Plussat: Hotel is in an excellent location to see Madrid. Staff was very helpful and the room clean and very spacious with 2 floors. Great hotel for Madrid.

Plussat: Everything was perfect, the room, facilities, staff and most of all the unbelievable location. 10/10

Plussat: The service

Miinukset: The stairs in the bedroom

Plussat: Staff was very friendly

Miinukset: The hotel was exactly as it was 20 years ago ( last time, we stayed there). It has not been renovated and it seems there hasn’t been any material investment over the last two decades. Its swimming pool was located in another hotel (Urban hotel), 200 meters from the Villa Real. In addition, the size of the swimming pool was ridiculously tiny, specially considering it is used by guests from two hotels.

Plussat: Great view and beautiful suite on the 5th floor

Plussat: The location is unbeatable to explore the city from, right on the edge of the centre. Very clean hotel, friendly staff and beautifully appointed room.

Miinukset: The pool is accessed through a different hotel which is fine but that's not clear when booking.

Plussat: Location

Miinukset: Sofa bed in famy suite was very squeeky and uncomfortable. When opened, it occupied all space in room preventing any one moving in the room. Roof-top pool in sister hotel was extremely small and not suitable for swimming. Air conditioning not powerfull

Plussat: So perfect accommodation than I have expected. There are slippers in the room.

Plussat: Friendly and helpful staff, thanks to the receptionist Diego who helped my friend find her lost jacket and kept it for us until we returned to Madrid. Location is perfect, quiet, safe, elegant and easy-accessible

Plussat: We liked the location of the hotel.

Miinukset: The rooms were extremely outdated. The AC didn’t feel like it was working.

Miinukset: I paid for a rooms with view but we only had a partial view. This was a bit misleading.

Plussat: The location is fantastic and can’t be faulted.

Miinukset: This hotel doesn’t seem like a five star to me, definitely a solid four. There was a luke-warm reception when arriving, no one was at the door and there was no one to assist with bags or show us the room. Overall it wasn’t a very welcoming experience. There was a similar experience when trying to check out. The main receptionist at the desk was dealing with another guest however there was another receptionist (or staff member) at a different desk busy on her computer and ignoring me. I just placed my room keys on the desk and left as I couldn’t wait too long. There is also no valet parking, something which is usually quite common for five star properties (certainly is the case for the Villa Real which I’ve stayed at). I parked at the NH car park down the road and tried querying with staff whether there were any discounts due to us staying at an NH hotel. This was something which was never answered.

Plussat: Good breakfast buffet. Daytime staff excellent later in evening staff was not fluent in other languages. Otherwise the stay there was pleasurable.

Miinukset: See above

Plussat: The location is very nice, just opposite the museum of Prado, 5-10 minute walk to the busy, main street. Large room with comfortable bed. However, the bathroom is a little bit old and the bath does’t work very well. Considering the location and place, still a recommendable hotel.

Miinukset: Bathroom could be newer.

Plussat: Fantastic location. The other aspects of the hotel were all good but it is only just 5 star it is right on the 4 / 5 star border i think. That said it worked well for us. staff were helpful when planning trips.

Miinukset: nicer rooms, they were fine but a bit small and the bathroom while well maintained and attractive was not big enough for all the things that had been put in so not as nice to use as it might have been.

Plussat: Näköalat hienot ja aamiainen hyvä

Miinukset: Sängyn sähkösäätö ei toiminut

Plussat: The location is the only thing going for this hotel. Not much else I can say positive.

Miinukset: The rooms were extremely claustrophobic. It was very difficult to sleep here. Wall as are very thin. You can clearly here the conversation of other guests in their rooms and in the hallways. Complained several times- nothing done.

Plussat: Property and service as expected.

Plussat: Great location!

Miinukset: The Staff is great!

Plussat: Great and central location, nicely equipped clean room.

Miinukset: Some of the room have no view something that should have been clear up front on booking.com had to pay extra for a street view rather than "wall view". This hotel is marketed as 5-star but far from it, most should be 4-star base on exiting facilities. Interaction with hotel staff varies from great to less than great depending on the person on duty. I find the night shift far more helpful, pleased and accommodating.

Plussat: Location was perfect. Room was very clean. Food was very good.

Miinukset: The roof top pool is a lot smaller than it looked. It was not clean as the water was cloudy. Not very comfortable to sit and read. Also the spa facilities where closed however we was not advised this at booking. Massage was available but no other wet facilities where ope, like Sauna and Steam

Plussat: great location

Miinukset: the room was very small and expensive in comparison with the rest of the hotels. The pool has no space for more than 3 people. Breakfast cost 17 euros (kinda expensive for what it is)

Plussat: Everything is perfect. Top location. Friendly stuff.

Plussat: awesome location. Amazing room. Phone in the room added bonus

Plussat: Spotless room , lovely shower comfortable bed and nice lobby bar , , on main shopping street and beside some great restaurants and attractions

Miinukset: Size of the pool way too small and crowded , I understand it is a city but pictures are misleading

Plussat: Lovely room and facilities. Very central and close to hop on hop off bus.

Miinukset: The taxi ordered by the hotel to take me to train station. It wasn't a regular taxi with no meter. It cost me double the amount I paid on the way to the hotel. If anything it should have been cheaper as it was before 7am. I trusted the hotel to call a taxi for me. The driver only wanted me to pay him in cash.

Plussat: Location was excellent

Miinukset: Pool is very small, not enough seating around the pool.

Plussat: They should improve the breakfast.

Miinukset: Breakfast.

Plussat: Hotellin sijainti oli erinomainen. Kaikki palvelut ja monet nähtävyydet olivat kävelymatkan päässä hotellista.

Miinukset: Huoneeseen tuli koko oleskelun ajan voimakasta tupakansavua naapurihuoneesta. Todella epämiellyttävää astmasta kärsivälle henkilölle.

Plussat: The hotel was in the best location, staff were great, room was spotless with homey interior and the shower was amazing. Lovely roof top pool to sunbathe!

Miinukset: The pool was great as it was a rooftop pool, perfect for sunbathing however it was a small pool area so once a 3/4 people were up there, there wasn’t any room for anyone else.

Plussat: Breakfast has a wide range of choice.

Miinukset: There are no slippers as all in the rooms, which is a pitty for a 4 stars hotel.

Plussat: Great location in Gran Via

Miinukset: Parking cost