Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Excellent staff and good in flight service
Friendly and professional crew
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Vegan food for my daughter was great ! Finnair and the country of Finland are vegan friendly!!! Way to go! Thank you
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Food could be much better.
Plussat: "Finnair is the best!"
Miinukset: "Customer service"
Plussat: "Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too."
Miinukset: "I hate paying for water but I seem to do this all over town."
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "Smooth flight. Perfect service."
Plussat: "yes. It was perfect."
Plussat: "Not much to say here. It was a short flight, and it went smoothly."
Miinukset: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Plussat: "Clean and neat aircraft with nice crew"
Miinukset: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Miinukset: "Flight attendant didn’t smile @ all, it was like we are on her way."
Miinukset: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Miinukset: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Plussat: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Miinukset: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Plussat: "everything was good enough"
Miinukset: "I would like a meal and drinks on the board"
Plussat: "flight crew was amazing."
Miinukset: "Boarding was poorly handled by airport staff"
Plussat: "Helpful crew"
Plussat: "Efficient boarding and disembarking."
Miinukset: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Miinukset: "would not check my bag to final destination"
Miinukset: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Miinukset: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Plussat: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Plussat: "Modern airplane"
Miinukset: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"
Miinukset: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Plussat: "Newer plane for this stretch."
Plussat: "Newer plane."
Miinukset: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Miinukset: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Plussat: "Pleasant crew, efficient boarding, flight was on time"
Miinukset: "No in-flight service"
Plussat: "If water was free it would be better. Other than that everything was fine"
Plussat: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Miinukset: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Miinukset: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"
Plussat: "On time boarding and departure. Clean plane and friendly staff."
Miinukset: "Nothing, all was good."
Miinukset: "I needed to cancel the flight a month before, and I got no refund"
Plussat: "We arrived safely. Bilingual staff."
Miinukset: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Plussat: "Professional appearance"
Miinukset: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Miinukset: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
Plussat: "Boarding went well and crew was nice."
Miinukset: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Plussat: "Food was good, flight was on time, boarding quick"
Miinukset: "Aircraft was incredibly dirty."
Plussat: "Brand new aircraft Wider seats as normal Good selection of food"
Miinukset: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Plussat: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Miinukset: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Miinukset: "paying for water!"
Plussat: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Miinukset: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Plussat: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Miinukset: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Plussat: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Miinukset: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
Plussat: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Miinukset: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Miinukset: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Miinukset: "Boarding tool a lot of time. We departed late"
Miinukset: "Riga to vilnius delayed 2 hours"
Miinukset: "I didn't like have to spend 3 hrs. 45 minutes in Riga just to get to Tallinn."
Plussat: "The flight attendants were polite."
Miinukset: "I didn't like the 3 hr. 45 minute wait in Riga. Why should all flights have to go through there?"
Miinukset: "I didn't like the 3 hr. 45 minute wait in Riga. Why should all flights have to go through there?"
Plussat: "Staff was friendly and helpful- finding the proper terminal was fairly easy even without assistance got the tickets for a great price ( need to use an actual credit card as your bank card WILL NOT work for booking although the bank card will work in the shops with in the airport which made life nice as I was able to get a coffee shortly after exiting the plane"
Miinukset: "My only complaints are beyond the position and abilities of the air line or staff - although a few of the flight attendants seemed a bit tired"
Plussat: "Will never fly Norwegian again. They are price gaugers"
Miinukset: "A little more flexibility with luggage - I was 1.5 kilos overabv they forced me to pay $100 for a whole new checked luggage."
Plussat: "Economical premium class with some nice benefits (airport lounge access, larger seats, etc."
Miinukset: "Disorganized check in and boarding process. Two gate changes occurred which meant lots of people trudging around the airport."
Plussat: "boarding was easy as the airplane had three rows of three seats and the attendant showed us were to go."
Miinukset: "Entertainment. I was not aware that i would have to purchase headphones to enjoy the in flight entertainment. i ordered a meal months before when i booked my ticket. During the flight, i didnt receive my meal nor was made aware how to receive it once on the plane."
Plussat: "I am a over weigth and is ok for slim people"
Miinukset: "Few space for wide"
Miinukset: "Kiwi.com doesn't work with Norwegian seat assignment issue could not f"
Plussat: "Excellent, first time."
Miinukset: "Nothing in particular. I've had long delays with Norwegian but not this time."
Plussat: "Needed to check in bags 24 hrs before the flight and do it online otherwise you have to pay $100 at the airport instead of the normal $35. It was extremely difficult to even tell if I needed to pay for checked luggage at all, when I tried to login to checkin I got an error that said "A technical error has occured""
Miinukset: "Baggage fees are a total scam. $35 over 24 hours ahead of the flight paid online or $100 at the airport. No where does the ticket tell you this."
Plussat: "Movies were free and food. Food was fine."
Miinukset: "The flight was delayed, but no information came from Norwegian. They changed the gate 3 times with a marching of hundreds of people including the flight attendants. Still no information. Three hours after the flight was to take off, we heard that we would be "next", whatever that means. Finally, a plane came to the original gate and we boarded. Then we were told that there was a technical problem with the aircraft. We waited 45 minutes on the plane at the gate. Then we were told to exit the aircraft so that they could "change a flat tire on the aircraft." I kid you not, a flat tire. So as we were exiting, they told us to STAY on the aircraft as they fix the flat tire. We waited another TWO HOURS (three hours in total on the aircraft, seven hours in total late). We arrived nearly EIGHT HOURS LATE in Copenhagen. I understand that things go wrong, but the LACK OF COMMUNICATION by Norwegian Airlines to the hundreds of confused customers is UNACCEPTABLE."
Plussat: "On time departure and arrival. Friendly staff."
Miinukset: "Even water is for sale, but to be expected for a budget airline."
Plussat: "Super nice clean plane Friendly accommodating attendance"
Miinukset: "Norwegian did not offer information about which terminal the flight was departing from."
Plussat: "Check in was prompt, and easy. Boarding was quick and on time. Staff was pleasant. I don't know why they get bad reviews, their guidelines are easy to follow, and I've been lucky enough to have no problems with them yet."
Miinukset: "The seats are a bit crammed, but manageable"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Miinukset: "I would definitively avoid using this airline again. Multiple fctors. One kf them is the poor attending by the crew. Really bad service, water..3$?? Blanket 5$?? If you dont pay for food before your flight, crew totally ignores you when the deliver. They should offer a cup of water as minimum"
Plussat: "Short flight."
Miinukset: "No entertainment. No services provided."
Plussat: "the flight itself"
Miinukset: "the people"
Plussat: "Good staff. Clean aircraft."
Miinukset: "austerity style seats with a stick for an armrest."
Plussat: "TVs for each person, good reclining seats, comfortable, nice crew"
Miinukset: "Ran out of some food options"
Plussat: "Almost nothing"
Miinukset: "Flight late by 3 + hours"
Plussat: "Flying in a Boeing 787, flight was on time, crew was very professional, more comfortable than legacy airlines."
Miinukset: "Cabin was cold, drinks, meals, services were bare minimum"
Miinukset: "My baggage was lost"
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Plussat: "Self check-in and boarding procedures Seat spacing"
Miinukset: "Mobile App could be better Amenities"
Plussat: "Delayed flights from US to Copenhagen, missed connection bt minutes and it took me THIRTY additional hours to get to my destination from original anticipated arrival time."
Miinukset: "Well, due to a delay from Bergen to Copenhagen, I barely made my Copenhagen to Boston connector flight. The crew did their part to make sure I didn't miss my connecting flight which was terrific, but my check-in baggage did not make it (I hope it is still in Copenhagen). Normally I wouldn't grade so hard, but my check-in luggage was also mishandled on my connecting flight two weeks ago from Copenhagen to Oslo, causing me to miss my initial Oslo to Tromsø flight and settle for a later one. So two mishandled check-in bags out of six flights over a three-week period is not a good ratio. To be honest, if my baggage appears tomorrow I will be annoyed but not too angry. If not and it's lost, well, I love Norway and Norwegian patience, but conscientiousness is a good thing, and Norwegian or not, carelessness is a bad thing. I hope my luggage arrives tomorrow so I can forgive and forget."
Plussat: "787 dreamliner was ok"
Miinukset: "$260 dollars to check 2 carryon bags that weighed 11kilos and would have been allowed on any other airline for free...."
Plussat: "Nothing. They have ruined our vacation."
Miinukset: "They would not allow my friends onto the flight because they were delayed getting in from a connection due to weather. Our flight on Norwegian was delayed 2 hours and had open seats, so i don't know why they wouldn't give them tickets. We tried calling customer service many times and spoke to the people at the check in desks, and they were very rude and told us "too bad." My friends missed the flight and had to rebook a new flight to Europe at an extremely high cost. I will never use this airline again. This was the worst flying experience I've ever had."
Plussat: "It's low budget so nothing comes with your ticket. Everything is extra. But good entertainment options and overall comfortable flight."
Miinukset: "Plane was very cold. Overnight made sleeping difficult. Felt like it was a gimmick to get people to buy blankets on board."
Plussat: "That I had a whole row to myself...thanks for not overbooking?"
Miinukset: "Baggage fees No complementary meal(s) No instruction on having to recheck baggage at layover airport SERIOUSLY!?"
Plussat: "Friendly attendants, comfortable seats, individual entertainment consoles at every seat."
Plussat: "Boarding was more than an hour late!!!! Worst thing that on the flight board it says "on time", Terminal was almost impossible to find, stuck in the middle of nowhere, we all went on the plane together- no organization whatsoever! Right before landing the crew was messi g up with each other in the back and the passangers asked them to keep it down cause it was very disturbing! Very unorganized! I hope that the operation of the safty system wasnt the same, but I wouldn't wanna test it for the next time..."
Miinukset: "Boarding was more than an hour late!!!! Worst thing that on the flight board it says "on time", Terminal was almost impossible to find, stuck in the middle of nowhere, we all went on the plane together- no organization whatsoever! Right before landing the crew was messi g up with each other in the back and the passangers asked them to keep it down cause it was very disturbing! Very unorganized! I hope that the operation of the safty system wasnt the same, but I wouldn't wanna test it for the next time..."
Miinukset: "I'm trying to solve that issue but their is no help . I was going to the airport before 3 hours but my car start acting weird and I got over heated . I called taxi and I went to the front disc airport at 9:55 pm and their is no one at the front disck to help me . I called Norwegian air line but they said .they cannot put me on another flight . And I have to call kayak . Can you please call me at 3215574277"
Plussat: "I loved the flight"
Miinukset: "Paying for water is somewhat strange"
Plussat: "Not very full flight so lots of room. The free wifi is great"
Miinukset: "Late departure"
Miinukset: "NO WI-FI"
Miinukset: "cramped seats"
Plussat: "Price was competitive, plane is new."
Miinukset: "Lines at check-in were long. Odd feeling that most passengers did not get even cup of water on long oversee flights, unless they do not pay outrageous meal prices in advance or in flight. I gave up my meal to my young neighbors, because I could not eat while they were hungry. Norwegian went way over board with their frugality."
Plussat: "Easy boarding process"
Miinukset: "Very cramped plane with small seats and no leg room. Extremely high charges to check a bag at the airport which were not communicated when booking through Kayak."
Plussat: "fast check in & baggage drop, on board wifi"
Miinukset: "Wifi is only available up in the air with a very slow connection! No free beverages"
Plussat: "This was my first time traveling with Norweigan. Beautiful new Dreamliner, pleasant flight attendants, value for money free wine with dinner."
Miinukset: "On a long haul flight such as this, pillows and blankets should have been offered."
Plussat: "Happy to have free wifi onboard"
Miinukset: "To get onto the plane, there were shuttles the plane that took longer than necessary. More a problem with airport than the plane."
Plussat: "price great , stewardesses nice."
Miinukset: "Massive lineups for baggage drop even with the baggage tags. machines not working on one of our 2 trips. No people to talk to, confusing."
Plussat: "Delay of 1/2 hour which is the shortes imate delay on 3 Norwegian flights in 3 weeks."
Miinukset: "No leg room on plane. No boarding process. Food at a fee including water. Furthest gate from terminal. No connection information. No ground staff to address delay of next plane."
Plussat: "Seats had more legroom because magazine section is mounted higher on seat. Able to check 1 bag at no extra cost"
Miinukset: "The luggage weight limit--22.5 kg is better suited to us especially when we stay a month or so cruising."
Plussat: "Wifi on all flights was great! As well as everything else including service etc."
Miinukset: "There was no online check-in for any of my Norwegian Air flights..... Found this to be very odd? Everything else was great."
Plussat: "Free wifi, greats snacks and amazing service!"
Plussat: "The entertainment choices were good. The crew was as accommodating as they could be."
Miinukset: "Snack Bar staying closed for the first 2-3hours of the flight while people who ordered ahead got slowly served sucks. I tried to go online and order a meal ahead of the flight but the option wasn't given (if it was, it wasn't clear). There is room for improvement in this matter."
Too agressive selling parfume etc...
Fast, good loads in and out, totally worth of price.
You r must whater free i flight and other wise all is good
Very strange boarding, long wait on foot after the gate.
Plussat: "Quick boarding and arrived early."
Miinukset: "The seat was very very small for an average size human and the seat belt was on max.. No social distancing between seats"
Plussat: "I like the assistant she tried to help me at the check in with the extra kilo even though I was a bit stressed and she was too but she need to listen what the costumer says because there was a mistake"
Miinukset: "Make the payment for the extra kilo at the same place at the check in point PLEASE I can’t spend 1hr and a half on only the baggage check in and if I want to pay for an extra kilo I have to go another place and wait again a looot The plane was too cold The chair in the plane like a rock stone sitting on There was a mistake in the ticket because of the baggage I’m sorry but it was a bit hard"
Miinukset: "Una linea area dedicada a transoprtar mercancia humana. No se porque no le cobran por respirar en el avion. No es para las peronas que esperan atencion."
Plussat: "I slept as soon as I found my seat - as did Mr. (very) Longleg next to me. Could not lean back, but never mind, it was a short flight."
Miinukset: "taking a cheap flight - take it or leave it. I'll do it again."
Plussat: "It was Ryanair, didn't expect much and they delivered on that expectation."
Miinukset: "The delay was longer than the flight itself"
Plussat: "Best flight for what I needed, the time was perfect, cost was good. It was on time and everything went smooth."
Miinukset: "Well, small plane, cheap flight. Seats small and crowded. There was not even a place to put my water bottle. But for a short flight at the right time, it's fine. Crew made all kinds of announcements and sales pitches, bit annoying when you are trying to sleep."
Plussat: "Crew were polite and friendly. Aircraft was clean and comfortable and the price was unbeatable."
Miinukset: "First they called us to gate 102, then just before boarding they announced we had to go to gate 110. The plane had a ‘technical’ problem and we had to change planes with a large delay."
Plussat: "The flight was fine, we arrived safely."
Miinukset: "All the “sales pitches.” Hard landing."
Plussat: "Great job! Timely departure and arrival, quick, uncomplicated and easy boarding, pleasant staff."
Miinukset: "Unnecessary charges,Dodgy website,Very bad reputation and seems you don’t give a toss.Your chat service does not work you spoil people ‘s joy when they use your service .It is just horrible"
Plussat: "That it was short"
Miinukset: "It’s almost impossible to understand the options for boarding, seat assignment and luggage. What can you pay for and what you get is confusing."
Miinukset: "Need a pocket at the back of the seat!"
Plussat: "Staff tried hard in view of the delay"
Miinukset: "Food was lukewarm, didnt like the self check in at the airport for checked in bags"
Plussat: "At least we arrived at our destination intact."
Miinukset: "Cabin attendant (male, manning the aft galley) bumped into my knee while rushing down the aisle, and stopped to yell in my face -- I was asleep at the time. 0/10 will not fly Ryanair again."
Plussat: "The price of this flight was great and was on time. Could not have asked for a better value for my money. Also the Check in online and having e-tickets makes the whole process much faster."
Plussat: "I think the crew were ok. But I didn't need them for anything. I guess I'm happy they were not rude or miserable themselves. They seemed upbeat which was the only positive thing about this whole trip. Plus I think the pilot stepped on it, cause I think travel time was less than what was planned (I might be missing taxiing time though, so not sure)."
Miinukset: "Well, I can't say I wasn't entirely expecting this. There was over an hour and half delay. Nothing announced. We were in the dark. The plane didn't arrive on time, nothing announced. Boarding was delayed, nothing announced. When boarding was complete, there was an indefinite delay that was only announced quite a bit later. Anyway, the whole experience, including naming Charleroi airport as "South Brussels" is not something I intend to repeat."
Miinukset: "Flight was delayed 45 mins with no explanation"
Plussat: "The flight was delayed. No one took charge of boarding. Passengers talked over announcements."
Plussat: "If you are flying Iceland air it's for the great value, the friendly and courteous crew, and the chance to see the Icelandic landscape from the air. We did not try the food for sale."
Miinukset: "Boarding and transfers in Reykjavik can be quick and chaotic, leaving little to no time for the food purchases and bathroom stops you probably need. Also don't plan on having access to a large selection of current entertainment. Plan ahead."
Plussat: "On time, and comfortable"
Miinukset: "No issues"
Miinukset: "Boarding was late and slow"
Plussat: "Boarding using the planes fore and aft doors certainly speeds the process..."
Miinukset: "Seats are uncomfortable and the pitch is tight for 6 + footers"
Plussat: "The flight left on time"
Plussat: "The flight was in time"
Miinukset: "Nothing negative"
Plussat: "Just everything was so easy and straight forward. No issues and no hassles"
Plussat: "it was on time mostly, affordable, and allowed two carry on bags."
Miinukset: "the forced printing of my boarding pass which I didnt have overseas and couldn't use the app forcing my friend to print it out at work."
Plussat: "First time on Ryanair. Probably ok if you are 25 and have no checked luggage. If it's only marginally more expensive, travel with another airline."
Plussat: "Advertised price."
Miinukset: "Check-in was a nightmare. I was on international travel with no PC, only phone and Ipad. I downloaded their ap on the phone, as they do not have an Ipad version. After tedious set up of account, I went through and completed the check-in procedure the day before the flight. However, when I attempted to download my boarding pass, the ap failed. I went to the airport 3 hours early. No attendant to be found so that problem could be resolved. less than 1.5 hours before the flight time, and after standing in line for 1 agent, I was told I could not be checked in, because I did not have a boarding pass, and I would have to purchase one from a service desk (different airline was providing service). The service agent said the Ryanair ap should have worked, and called them to request a waiver on the charge. They refused. I had to go back to the gate desk in order to check in, and very nearly missed my flight. Never again!"
Plussat: "Very Professional"
Plussat: "The two seats next to me on the plane were vacant, so I was able to spread out and pretend I was in first class."
Miinukset: "They have you stand in line 30 mins before the flight. By the time you board the plane, you're stiff and unhappy."
Plussat: "Flight left on time. Crew was friendly."
Miinukset: "Boarding was a bit not so good because we had to wait outside in the cold (and some rain). Food options were scarce (I wanted a croissant with my coffee and there were none left so in the end I ate nothing)."
Plussat: "Fairly quick and efficient service"
Miinukset: "It was a cramped and dated plane"
Plussat: "Low ticket price"
Miinukset: "They would charge for air cabin air if they could. - seat assignment - 45EUR to check in at the airport - pay to check bags Then severely understaffed and checking in takes forever. I was forced to print my boarding pass after checking in on my phone... What year is this?? Increase the fare if you must but the customer experience needs major help!!"
Plussat: "The aiircraft crew."
Plussat: "smooth check in, comfortable seats and leg room"
Miinukset: "forced to hand in cabin bag just before allowed on aircraft. i was travelling with children and this had our food, activities etc. this would not have been so bad had i been given a carrier bag to pur some item in....i was not, andhad to stuff my valuables and a limited amount of food and activties into a torn, dirty carrier bag i found. complaints to ryanair online led to a standard reply that only the first 90 cabin bags go on board. i was not aware of this before i traveeled and would have come more prepared had i known....which i did do on my return trip. this time i was allowed to check in 3 out of my 6 hand luggage but not the other three (we were 6 people travelling) even though i was all prepared to check them in and had not checked that i did not have sharp items and liquid in them. therefore, becasue i was not allowed to chekc them in, i had these items confiscated when i went through security, losing a valuable pair of hairdressing scissors. i wish Ryanair would be more consistent with their polices (i was only allowed to check in three bags becasue i had only paid for 3 suitcases)....but then was forced to chekc the other three in right before entering the aircraft!!! cheap does not need to be unfair!"
Miinukset: "Beware! They will charge you 45 + pounds for each piece of luggage! Total chaos at the checkin counter."
Plussat: "The flight and the crew was great and it was a really great flight. It was only a 2 hr flight so I did not eat and there wasn't any entertainment."
Miinukset: "SO MANY HIDDEN FEES!! I expected to pay for my bags but didn't know I would have to pay for my boarding pass or the seat as well!"
Plussat: "Half boarded from front and half boarded from back,so took less time getting on plane. Crew friendly. helpful."
Plussat: "This was my first time on Ryanair. The plane was no less comfortable than other standard planes I've been on. I didn't check a bag, I didn't buy any extras. I don't fly with cheap airlines in the US on principle based on the many horror stories I've heard, so I was a bit nervous about Ryanair. My trip was mostly very easy going though, so I really appreciated that I didn't end up paying what I'd saved on the ticket in some other way. All in all, I would say it was just fine. If you're going to fly around Europe with just some carry-ons, you'd be silly not to go with a budget airline. You're in the air for such a short time anyway!"
Miinukset: "Was really annoying to have to check in ahead of time and print my boarding pass at home, only to still have to stand in line to get the visa stamp as a US Passport holder. They should have a line for people checking in luggage and another for the stamp because it's really frustrating to wait 20+ minutes for a 10 second interaction. What's the point of self check-in if you still have to wait in line anyway?"
Plussat: "What staff they do bother to hire try their best with the little they are given."
Miinukset: "Online chat confirmed I'd paid for a checked bag, but had to pay again. One check-in employee, long line. Flight gate changed abruptly. Much standing in line, as though all the chairs had been stolen."
Plussat: "the fact that they took me from one place to another"
Miinukset: "i felt lied to and cheated by the exorbitant bag fees. nowhere did they state a single bag would cost this much money. last time i'll use Ryan air."