Lontoo hotellit Hackney

Plussat: The check in process was simple and quick. The bed was comfortable and loved the style of the room with all the features controlled by the iPad.

Miinukset: The "gentle" wake up was a countdown that scared the life out of me in the morning.

Plussat: Easy check in, even if it's self service . Staff is here to help. Rooms are very well equipped and connectivity has been designed at the core!

Plussat: Hotel is very high tech, fast WiFi, the room have everything on remote (mood lighting, black out blinds, TV and radio, etc). If you are using the alarm clock then you i recommend the wildly setting.

Miinukset: The soundproofing was not as effective as they boast about. If you are happening to be staying on Saturday night do pack some foam earplugs, there is noise from a nearby nightclub going to be on till 6am.

Plussat: Room was very good. Spa was good. Breakfast was good. Staff very helpful.

Miinukset: Slight issue with room not being ready. Was invited to the premier area to have a free drink. However we were left in a room where businessmen were having a meeting and all of the drink sat in locked cabinets so,we couldn't have anything anyway. No-one came back to check on us so we left for the bar.

Plussat: The quality of staff was a hit or miss. Overall, there were only two staff members who impressed me. The night concierge was incredibly attentive. Although a young man, he was clearly overqualified. The night manager was highly reasonable and particularly helpful when I confronted any problems with my stay. He had very good customer service skills. Another nice element was the provision of fruit every evening. It was a unique and memorable touch. The variety included persimmons, bananas, apples, oranges, and plums. That was very nice. Finally, the room offered outlets adapted for international travelers.

Miinukset: The negative element of the stay included the inattentiveness of most staff members. There was a lack of polished professionalism that is instrumental to a quality hotel. It felt like an disjointed operation. As for house keeping, I was unimpressed. The bathroom was not well cleaned, and it appeared the floor towel was repeatedly unchanged. Although the room was constructed with high-end technology, it was poorly integrated. The technology was not particularly easy to use and added little value. The television would not respond to the controller. Further, the television sat above the desk, making use of the desk awkward. Also, there was no light above the desk and no desk lamp. Finally, both the pool and gym were inaccessible at night and early morning. This can be inconvenient for business travelers. Still, the pool was impressive. Overall, I was disappointed and would recommend looking into other hotels, such as Apex (where I had a more pleasant stay during a prior visit).

Plussat: The service!

Plussat: Staff were lovely, hotel had a ton of character. Would definitely stay again.

Miinukset: Nothing but good feelings on our stay.

Plussat: the beds were amazing so was the spa and exercise facilities

Miinukset: The bar was pretty subpar.. terrible lighting and uncomfortable seats etc.. I had arranged a business casual meeting there and we ended up leaving. but when you are in Shorditch there are so many options. I know that it is a small thing but at this level it is the details that make the difference, the fact that there was instant coffee in the room seemed to be an oversite.