Lontoo hotellit Hackney

Plussat: the location was great! the hotel bed was comfortable.

Miinukset: the noise from outside. i was on the 3rd floor and I can hear everything from outside. Sound-proof windows will be a great addition to the hotel

Plussat: Best place to stay!!! Easy to get around. Amazing restaurants. Great value. Perfect neighborhood - mix of chic and hip

Miinukset: Nothing

Plussat: Citizen M on hauska ja hieman erilainen hotellikonsepti. Yksityiskohdat on mietitty huolella, niinpä melko pieni huone on oikea tilaihme, missä kaikki tarpeellinen on löytänyt paikkansa. Hotellin julkiset tilat on modernit ja viihtyisät. Henkilökunta on ystävällistä.

Miinukset: Pidin kaikesta.

Plussat: Mehut ja jogurtti oli erityisen hyvää. Plussaa myös vegaanijuusto.

Miinukset: Vaihtelua olisi voinut olla enemmän.

Plussat: Great location, comfortable bed, didn’t hear a noise from the outside.

Miinukset: N/a

Plussat: Location. Very close to Liverpool street metro station. You could go everywhere fast

Miinukset: Nothing in particular

Plussat: View, bed, position

Miinukset: More food for breakfast and larger room

Plussat: The design of the hotel is so cool. I liked the self checkin and the design of the common areas. Having a 24/7 restaurant was really cool too. I was surprised by the size of the room as pictured don’t give it enough credit. You could control everything in the room via the iPad next to your bed! Really cool lights and moods! Amazing bed, really big nice windows with blinds and curtains you control from your bed. Very nice touches in the bedroom too. I’m definitely going back to this hotel next time I’m in London

Miinukset: It would’ve been nice if they offered room service, or a kettle in the room for a morning brew or a late night cup of tea. The washing basin was outside of the bathroom which can be a bit inconvenient for some ladies. Was ok for me as I was traveling alone. One side of the bed is by the wall, it didn’t bother me as I was traveling alone, but it would’ve been inconvenient if I needed to jump over someone to get out of it

Plussat: Modern and different

Miinukset: Disabled bathroom/shower, not sure if this is every room or just some of them!

Plussat: The moment you arrive to CitizenM Shoreditch, you are greeted with a smile and allowed to check yourself in. The room is controlled with an IPad, from the lights, blinds, TV, AC, mood lighting, and basically everything else. The bed was huge and comfortable and the bathroom was clean. The location is great too, you have plenty of food options nearby and Liverpool station is a ten minute walk away.

Miinukset: Room was a little small, but still comfortable.

Plussat: The best thing for me is No need to go through the reception everytime in & out from Hotel. The reception area is very casual at Citizen M Shoreditch and convenient to just meet up anytime, day & night ♡ but also good security ♡ Location ♡ It's very convenient for me to stay in Shoreditch. Lots place to have breakfast to dinner & drinks + shops & market. Bedding that used at the hotel is great ♡

Miinukset: There isn't much to dig...but if I try...would be... Toilet paper was hard side. 2 out of 4 towels were hard side. Vanity lights was off when I got there but really didn't mind so kept off. I still don't understand Girly cushion in every room...I do hide away on my arrival.

Plussat: Good vibe Friendly staff The kitchen that is open 24/7 Amenities are cool for focus and working

Miinukset: Small room No tub confusing shampoo ( would have preferred a shampoo a, conditioner and a bath soup instead of just a morning and an evening shampoo !! )

Plussat: Beautiful hotel

Miinukset: I booked a specific room and was given a key for an apparent upgrade, was not an upgrade they just didn’t have the room I booked. Had sent special requests stating the room I wanted and drove 80 miles to stay. Took an hour of sitting in 2 other empty rooms and a few tears shed by the time we settled it was 10.30pm and we were top tired to go out to eat . The man was not as helpful as he could of been I felt like I was having a battle with him..., the rooms are beautiful and clean but was not impressed with the customer service at all, the gym is amazing. Burned my foot pretty bad on the metal things I’m the shower which are labelled outside but once your having a steam they become invisible. Have stayed before and had a perfect stay which is why I went back but overall this time I was disappointed

Plussat: The bathroom shower had a steam setting

Miinukset: Two quests had sex on the terrace outside my window and when I told staff nothing was done

Plussat: Cool rooms, comfy beds and great bars. Location is great and the rooftop pool is a bonus.

Plussat: Ordered food to my room - high food quality / bathroom very spacious / very friendly staff / clean facilities

Miinukset: Not enough light in rooms

Plussat: Friendly staff on front desk

Miinukset: Room service didn’t answer and after 8 attempts had to call front desk to place order. Once ordered it took almost an hour to deliver. Air conditioning/vent sound constantly outside bedroom. Delay in receiving deposit back onto my credit card and had to call to chase.

Plussat: Very modern and stylish

Miinukset: N/A

Plussat: Quirky and fun. Great cocktail bar, room was a little small but very lovely and comfortable.

Miinukset: The overpriced Red Rooster restaurant in the basement - charged us £60 for avocado on toast and eggs benedict!

Plussat: Great hotel, in perfect location for exploring Shoreditch. Short tube to the city and your in the thick of the west end.

Plussat: Brilliant location in Hackney. Friendly check-in, I was upgraded. Outstanding fixtures and details in the room. Fantastic shower with in-built sauna functionality.

Miinukset: The service in the Lido restaurant was a little thoughtless compared to the excellent hotel staff.

Plussat: Great location.

Miinukset: Nothing special.

Plussat: The bed was very comfy didn't try the croissants but I'm sure they where. Great spot staff are exceptional make the place The curtain is a very apropriate name for the first time in London I forgot I was there just felt comfy Top job blue Peter badges all round

Plussat: Hade ingen frukost.

Miinukset: High price would have at least come with free breakfast.

Plussat: The service!

Plussat: -very clean -friendly staff

Miinukset: -too expensive for what they have to offer -old room with visible signs of usage -they gave us a room for people with disabilities which was not the case - the windows don’t open so you need to go outside if you feel the need of fresh air -they are building a new floor above 4th floor where we had the room so from 10 am it was a little noisy (but they told us about this when we checked in and told us to let them know if it bothers us) -at the check out they charged us for something that we did not use ( some alcohol from mini bar) I’ve noticed after I left the hotel. I contacted them regarding this and I have no response from them...

Plussat: The staff were incredibly helpful in helping us celebrate a special occasion. The room and all amenities were of the highest standard and there really wasnt anything to fault - flawless

Plussat: We loved the fact that we got a small box of chocolates recognising that it was our anniversary. Also, the front of house staff were VERY pleasant and chatty. Upon arrival, we were given a cool flannel, as it was an extremely warm day, which was very welcome! Loved the window shutter in our room...letting just the right amount of light in/out. Could do with those in my own house!!

Miinukset: We found it really difficult to find the hotel, as not well sign posted. We didn't think the area did the hotel justice, we felt it very run down which was a shame. Also, we left one of our personal dressing gowns on the back of the bathroom door without realising. Once we noticed, we rang the hotel(a couple of times) but have had no luck in finding it or any communication from the management with an offer of a replacement or reimbursement which would have been nice, as it was brand new. One small thing...the air cin kept resetting itself to a high heat...not good when it was 33° heat outside.

Plussat: Beautiful japanese style hotel. Very good service

Plussat: Excellent staff and amenities, heated bathroom floor, gorgeous and large room

Miinukset: Noisy... works in progress

Plussat: Lacked consistency. They told us at check in there was construction in the building and on top of our room. Insisted it would not operate in the weekend. It did. Being woken up by drilling when I never get to sleep in was no deal. Constant calls, blah blah. Nothing changed.

Miinukset: Lack of consistency with restaurant service. A little hopeless to be honest.

Miinukset: Work directly above our room that we had not been made aware about starting at 7.45 am Breakfast was farcical, 3 attempts to order a coffee when we were 1 of only 6 people within the restaurant

Plussat: Lovely hotel, bed was very comfy and the location of the hotel is perfect. Also they gave us late check out complimentary

Miinukset: The view from our room was not a view at all, it overlooked bushes.

Plussat: Location

Miinukset: Check in and check out was impolite. Really noisy facilities

Miinukset: Shower water pressure too low

Plussat: -Omelette bagel breakfast taste good. -Location is near Shoreditch high street station.

Miinukset: -On the day of the check-in, there was a wedding party upstair and I felt noisy in the room. -I connected to the hotel wifi before bedtime, when I woke up and my apple icloud data was stolen.

Plussat: Great location lovely room we were upgraded as it was a special occasion Staff were very helpful and friendly.

Miinukset: Quite noisy until the early hours! Lots of noise out front, as it was a Saturday night. Was pretty loud though

Plussat: Great room, didn’t really spend enough time there, will certainly do next time!

Plussat: The location and hotel were excellent. We had a great time.

Miinukset: No complaints

Plussat: Aamiainen oli kohtuullinen. Tummat leivät paahdettu kyllä karrelle palaneiksi. Käytin lähellä olevaa kahvilaa aamiaispaikkanani. Siellä ihanat croisantit.

Miinukset: Viimeinen yö meni pipariksi, kun naapurissa vietettiin koko yön juhlia! yksinolevana en uskaltanut mennä vaatimaan hiljaisuutta.

Plussat: The team who work there seem to go out of their way to make your stay pleasurable. It was my daughters 21st birthday and they sent a bottle of champagne to the room. The guy in the foyer with blonde curly hair also did everything he could to enhance our stay...... I would definitely go back to this hotel....

Miinukset: I didn't like the fact I had to leave......!!!!

Plussat: Location

Miinukset: The cleaning in our room was partially made during the two nights we stayed... dirty mugs were left in the table. Same for the towels. I put these things in the corridor outside our bedroom, it was still there when we left....... It was the third and the last time I chose this hotel.

Plussat: It's my second time in the Ace hotel. it has great facilities, amazing stuff and the area is great if your coming to enjoy London nightlife, also very close to a tube station.

Plussat: Location, some of the decor is nice , staff are nice.

Miinukset: Stayed a few times and the Rooftop bar is never open to guests.

Plussat: Very cool, big room, great price for 4 sharing. Excellent breakfast included in price

Miinukset: We are 4 women all aged 51 and felt very un-hip!!!! However we relaxed into it and will definitely stay again. Maybe with a change of our wardrobe contents first ;)

Miinukset: No hot water!

Plussat: We only stayed for one night for our anniversary. Staff had put one slice of cheesecake in our room which was nice of them. Interesting looking at cells hotel was very empty no real atmosphere.

Miinukset: After checking out I found out that some how my bank card was used to book a break in Amsterdam online and because I had not used the card anywhere else in London it must have been done at the reception of the hotel. I was refunded the money back into m y account by my bank but felt upset that someone would do this. Been told that some hotel staff are taking photos of credit card details and then using them so please be careful

Plussat: Staff were lovely, hotel had a ton of character. Would definitely stay again.

Miinukset: Nothing but good feelings on our stay.

Plussat: Last minute availaibility of room. Friendly welcome. Clean rooms & comfy beds.

Miinukset: The television didn't work in our room. I had to leave my daughter alone in the room, to go to reception to highlight the issue (no one answered the telephone). The chap from reception did everything he could to help, but couldn't fix the tv. We ended up changing rooms (losing approx an hour of our evening). In the morning the queue on reception was enormous. When asked how our stay was, I explained the tv wasn't working & we were disappointed to move rooms. We received an apology and no other recomonpense. Maybe a complimentary drink would have been nice? We enjoyed the roof bar for a Sunday afternoon drink, but unfortunately the white wine was warm! Gave up highlighting issues at this point.

Miinukset: food service was slow

Plussat: Most beautiful hotel I have stayed in so far and amazing spa

Miinukset: Overall the hotel was everything and more but when we arrived they had issues with their system and it took a long time for them to check us in. Eventually we asked if there was a temporary place to get ready in as we had dinner plan. We were then led to the spa to get ready from there and check in after our dinner. Due to their system issues, were missed our reservation and this was something I had arranged for best friends birthday.

Plussat: Hotel decor

Miinukset: Customer service and delayed check in

Plussat: The breakfast was the only thing that we thought wasn´t good at all. Verry messy service with alot of staff that mostly ran around in circels. No table ware, a lot of food that was missing, dirty tables etc

Miinukset: Huoneen suihkutilat ei toiminut. Vesi jäi seisomaan yli koko kylpyhuoneen

Plussat: Very nice rooms. Good location

Miinukset: Check in was stated as 2pm. No room available until 3.30pm with no explanation as to why and no offer of a drink whilst we waited. This was very disappointing.

Plussat: Roof top bar when open

Miinukset: Please don’t stay at this Hotel! We had no hot water in our room for a morning shower, fair enough things go wrong, but the staff were unsympathetic, there was no manager on duty to sort things out. But worst of all the management will not acknowledge or reply to any of my emails. An apology would be nice!

Plussat: The physical hotel and location

Miinukset: Extremely disappointed I’d booked this hotel as a birthday treat for myself and it was a big deal as I was leaving my 3 month old for the first time to have some well deserved me time. Unfortunately I was so shocked at the number of service issues at this hotel that during checkout I decided to raise this, my comments were passed onto the operations manager (Jerome) who committed to looking into the issue and getting back to me. Despite me chasing twice I never received the feedback which I feel sums up the service at the hotel! - The Hair dryer in the room was broken and we had to call twice and wait 20 minutes for a new one - We’d booked the room for 3 people however there were only 2 of everything e.g. towels, mugs, robes etc and we had to ask for extras - There was no one at spa so we had to go behind the counter and look for clean towels, robes and slippers as we were told we didn’t need to take them from our room and unfortunately the steam room out of order which we were not told about at check in - My friend had bought in a birthday cake for me and she was told this would be left in the room however it was not there so when she went looking it seemed to have been “misplaced” - Breakfast the next day was an absolute disgrace (which we paid extra for) and so many other customers were complaining also. Hardly any food was brought out so during the whole time at breakfast there were no beans, eggs or orange juice