Lontoo hotellit lähellä St. James's Square

Plussat: The whole experience, from arriving to leaving was fabulous. The staff were curtious and polite, they could not do enough for us, even down to the doorman, who, because the roads were closed, walked with us, hundreds of yards, just to find us a taxi. WOW, I would definately stay here again.

Miinukset: Nothing, the place was fabulous.

Plussat: Beds were comfy

Miinukset: Staff are crazy. The waiter said it was a lovely day outside not too hot not too cold while it was literally raining outside. I asked him again are you sure it’s not raining as I looked out my hotel room and he said no it’s not raining. Another woman asked me to remove my $1000 louboutin black smart casual shoes as they weren’t up to their dress code for the rivoli bar (even though smart casual is what their website states)and instead was given a cheap pair of fake leather dress shoes. When I went in the bar their were two kids with white sneakers and an Asian gentleman with Toms style sneakers and another man wearing boat shoes with no socks on.

Plussat: Everything !!

Miinukset: Nothing !!

Plussat: The room was beautiful & very large. The added extras at turn down were amazing. High tea was fabulous. The whole building is beautiful. Location can’t be beat!

Plussat: The dining room is beautiful and the staff so kind, nothing is too much and always happy to help. As it was my husband’s birthday, they gave us a tasty cake in our room.

Miinukset: My husband would have liked his plate with the full English breakfast to be hot. And it would have been nice to have a separate shower cabinet as it is difficult for older people to climb into the bath.

Plussat: Great location, wonderful ambiance

Miinukset: We were advised we would only be given a table in the bar for one hour, this changed when they realised we were house guests, made us feel unwelcome. No staff available to assist with luggage on our arrival.

Plussat: Both breakfast and location were excellent.

Miinukset: The bad attitude of our sommelier at dinner.He was completely indifferent and needs a refresher course of what his duties entail which is a little more than dropping the wine list on the table and disappearing.

Plussat: Everything was first class

Plussat: Rooms were gorgeous, our rooms as well as the tea room and the restaurant, where the food was fabulous (the Beef Wellington was the best meal I’d ever had). Proximity to Buckingham Palace was a perk and the complimentary room upgrade was much appreciated.

Miinukset: We aren’t the most well-off family so we (my mother and 3 teenage sisters) were very excited to experience the luxury of the Ritz for a couple days. Unfortunately, I don’t think the staff was impressed with our GAP jeans and floral tops. First, we received horrible service at the Ritz Restaurant; staff took half an hour to bring us more water and would fail to bring us items (bread, butter, etc) after we asked for them. Second, we were frequently accosted by hotel staff when coming back from the city to our rooms. Walking down a single hall we’d have multiple people ask if we were in fact staying at the Ritz AND THEN they’d actually want to know our room number and see our keys as proof. We weren’t dressed in Gucci but we looked perfectly presentable and it did not make us feel welcome at all. At tea (and dinner) where other guests just put their room number and signed for the meal (to pay later) we were asked to pay immediately after.

Plussat: Kaiken kaikkiaan loistava palvelu kauttaaltaan, huomiointi ja "ystävällisyys".

Plussat: Breakfast Room Service (as restaurant was not open before I had to leave).

Miinukset: Everything else - courteous, but very unhelpful staff in resolving issues and making guests feel comfortable. Slow service - room not available on time - view from the room was looking at steampipes. One of my most disappointing hotel stays compared to expectations (and I visit London 6-10x annually). Room was old (it was clean) and not up to date for a luxury hotel.

Plussat: The staff is unfailingly polite, courteous and efficient. From entry to exit there never was a lapse in exceptional service and comfort.

Miinukset: I loved it all. All the nuances of comfort have been anticipated. Efficiency is unequalled.

Plussat: Excellent location and the staff are generally very helpful

Miinukset: Had requested an early check in which was not available on the day. Despite assurances from the reception staff that the room would still be ready in time, we ended up being late for our spa treatment making it anything but relaxing

Plussat: The service. The food. The room. The location. EXCEPTIONAL!!!

Plussat: Best location

Plussat: Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.

Plussat: Location, location, fresh soft and modern interior style, good breakfast concept

Miinukset: Very expensive, inroom technology is very special and not userfriendly Cleaningles. Not top for this style and level of hotel. Showers not good,

Plussat: Location excellent , staff friendly especially staff at breakfast

Miinukset: Bar downstairs slow at serving and selection of some drinks limited

Plussat: Everything

Plussat: Comfortable, spacy, great location, supportive staff, really amazing for my one night business trip

Miinukset: I would appreciate earlier breakfast (start around 6am)

Plussat: Great beds, airconditioning

Miinukset: Waiting time at breakfast.

Plussat: Location, housekeeping, food

Miinukset: Check in process was a bit slow and staff were ill informed

Plussat: Awsome!!! Rooms amazing!! Such a lovely feeling and experience. Deco, lifts - rooms, showers, bars food- all amazxin. Staff took bags to cab without me asking - amazing. Location - awesome!!

Miinukset: £40 for 2 G&T's - ah well, London!

Plussat: Lovely room, best rain shower on the planet. Spa/pool were wonderful.

Plussat: Very comfortable room with lovely terrace

Plussat: Staff were impeccable, location was excellent

Miinukset: No

Plussat: The location of the hotel is very good and the service is very good.

Miinukset: The bathroom is so small.

Plussat: Decor Location Public Spaces

Miinukset: Awful Cigar odor

Plussat: Room was small and we had some problems with the shower and toilet.

Miinukset: Size of room and WC

Plussat: Perfect location. Central to everything but on a quiet side street. Excellent staff and very comfortable room. Big comfy bed, plenty of fluffy towels.

Miinukset: American Bar very overpriced

Plussat: Excellent old school luxury with modern flourishes.

Miinukset: For some the slightly stiff air might prove uncomfortable.

Plussat: Wonderful location!

Plussat: The staff was especially nice and helpful.

Plussat: Everything was perfect! Rooms bigger that usual in London, perfectly cleaned (twice a day at least). Nice breakfast too

Plussat: Location, friendly staff, American Bar, comfortable room.

Miinukset: The room was a little dark even with all the lights on.

Plussat: The hotel is a peaceful haven in a fabulous part of town with easy tube access and plenty of black cabs. The staff are all attentive, helpful and professional with the emphasis on ensuring you have a relaxing and fuss free stay

Miinukset: Not applicable

Plussat: Did not include breakfast

Miinukset: Not used to the small rooms

Plussat: Location, condition of the property, staff and overall feeling of wellbeing.

Miinukset: My room was too cold with the air-conditioning in room 614and even though I complained, it didn't get any warmer.

Plussat: Good breakfast with a varied selection on the menu. Prompt service.room we had

Miinukset: Room we had was rather small.

Plussat: Moderni, tilava kylpyhuone.

Miinukset: Room was directly on Jermyn Street, 506, and people were yelling in the street all night.

Plussat: Overall experience brilliant - staff friendly and professional - breakfast outstanding!.

Plussat: The room was large and comfortable, the bar and restaurant were well stocked and we were served quickly, very central location and the staff were exceedingly helpful.

Miinukset: Nothing at all

Plussat: Staff were great. Made it special for my wife and I on our anniversary

Plussat: Very good choice on the buffet and also extra items were cooked to order

Miinukset: The service in the evening for dinner was not great not enough staff and we had to ask for our bottle of wine several times

Plussat: Front desk staff and concierge effortlessly efficient and kind.

Miinukset: Quite possibly the smallest bathroom I have ever seen in any hotel in any country in the world. I wonder how many people have knocked themselves out!

Plussat: Ihanat sängyt ja vuodevaatteet. Kahvia, teetä ja keksiä huoneessa. Sijainti loistava.

Plussat: Really nice loft room which fit both kids in easily . Great service settling us in although they were very busy. We made it downstairs to dinner at 9.50pm when kitchen closed at 9pm but the manager was so nice and arranged kitchen to cook us dinner even though they had closed!

Miinukset: The room was really hot with no aircon due to there being a heatwave so we were quite hot at night while sleeping. It would have been fine if the weather was normal!

Plussat: Location is excellent

Miinukset: Only one lift working!!!

Plussat: Location is tough to beat

Miinukset: My room overlooked the square and I was getting ‘entertained’ by the street performers whether Ibwanted it or not. It’s not a quiet retreat in London

Plussat: Well appointed and spotlessly clean. Overlooking Leicester square and the corner from China town the location couldn't be better. We arrived early but the staff were very helpful and looked after our case until we came back later. Same with check out, our case was kept safe until we came back later to collect it. The bar with a terrace on the 9th floor was great to sit in the sun with views over London. Would definitely recommend and stay again.

Miinukset: One of the lifts was out of order. Don't know for long but they were aware and had signed it to make guests aware.

Plussat: Location, staff , rooftop

Plussat: Comfortable beds Clean rooms Easy check in Security points before accessing room areas Great location Quiet rooms (though near noisy street)

Miinukset: Very small tv No housekeeping after 1pm Much of staff in training Toiletries are in dispensers, not bottles

Plussat: Perfect location. Walking distance to everywhere. Wonderful views from the rooftop cafe.

Plussat: Location and roof top bar

Miinukset: Nothing All clean and nicely finished

Plussat: Location was ideal. Decor was great. Had all the facilities you would need for a city break. Excellent value for location! White Company products in bathroom were fab. Rooms were very modern. Air con worked a treat!

Miinukset: 1 lift broke the day we checked in and the following morning so did the other so we had to use the stairs. 9floors to the restaurant! Breakfast was over priced for what it was.

Plussat: Excellent location and rooftop restaurant onsite. Breakfast was good. Fantastic views from restaurant

Miinukset: Only one elevator worked during our stay. No hotel lobby.

Plussat: We liked the room and the rooftop bar and restaurant Nice choice of drinks and a lovely breakfast

Miinukset: One lift was out of use so waited a little longer to get up and down