Lontoo hotellit lähellä 18 Stafford Terrace

Plussat: The staff - every interaction was fabulous. The food - we have tricky kids' diets to deal with, and we found things really easy at the hotel. And of course the location is perfect.

Miinukset: Nothing at all. I only wish we could have stayed longer.

Plussat: Location fantastic and the staff were really helpful and friendly. Also received a free room upgrade

Plussat: Location is the best for easy tube access Small cozy on site dining, comfortable for a solo traveler although a bit pricey Access to museums and neighborhood shops

Plussat: The location of the property is excellent. We enjoyed strolling the back streets of South Kensington and Chelsea, finding lovely little restaurants and coffee shops. Our check-in experience was great, we were upgraded to a suite which was a really pleasant surprise upon arrival. Our bed was SO incredibly comfy, we had the best nights sleep! The staff are wonderful, really friendly and engaging. Breakfast was delicious - the restaurant is very cool and relaxed, it's the perfect spot to take your time and plan your day ahead.

Plussat: Great service and location

Miinukset: Nothing!

Plussat: Everything. I would definitely go back next time I am in London.

Plussat: We enjoyed the amenities and lovely location.

Miinukset: No

Plussat: Locations! 2 minutes from South Kensington Underground Station. Easy access by underground and bus.

Miinukset: Small Rooms

Plussat: Great location, fabulous room, service and staff exceptional.

Plussat: Proximity to underground station. Heated bathroom floor, large shower! Friendly staff and lots of amenities!

Miinukset: No it was great!

Miinukset: Asiakaspalvelu ei ollut 5* hotellin tasoa.

Plussat: location, design, cleanliness, comfort, recently renewed rooms, friendly and professional front desk

Miinukset: room air conditioning was troublesome, default temperature should keep rooms a bit cooler (it was somewhat stuffy). some front-desk staff was not as nice and efficient as others. The reception experience can be improved

Plussat: Ideal location for Royal Albert Hall. Underground NCP car park useful. Staff very friendly.

Miinukset: Lounge bar used to be relaxing but loud live music appears to have taken over in the evenings.

Plussat: Room was clean hotel was nice and clean and the staff were nice

Miinukset: It was my partners birthday but all we got was a little plate with some dry chocolates on it Bed was a bit hard

Plussat: Love the view of Kensington Palace and the Park from Garden view rooms. Spacious and clean. Comfortable beds.Enough pillows. Friendly staff. Good breakfast! Plenty to choose for. A little bit pricey though.

Miinukset: Breakfast is delicious but expensive

Miinukset: Dated rooms. Bathroom taps faulty. Old water bottles left in room

Miinukset: The bath in the bathroom did not drain the water away. It needs to be unblocked properly. This is a problem that has been there for a while. The water running out of the sink makes a lot of noise as it joins the baths pipes. Okay for one night but couldn't stay in the room any longer without it being fixed or would have to move.

Plussat: Aamiaisen sai huoneeseen ja kulman takana oli puisto valmiina lenkkejä varten. Ei voi paljoa enempää hotellilta vaatia. Ehkä hotellin pinnat alkaa kulua muttei vielä häirinnyt.

Plussat: Location, food quality, stuff, comfortable bed.

Miinukset: Collection of fruit juices very limited, bed sheets fabrics made my allergy remote control of the room are very dirty and when I order new one they didn’t provide me that in second accommodation.

Plussat: Stuff is friendly helpful, location is amazing, bed extremely comfortable.

Miinukset: House keeping doesn’t wipe the tables from bedsheets fabric after cleaning the room from unless you tell them to do that.

Plussat: Location was incredible- right in the heart of Kensington, just a few steps from incredible retail, including the most amazing Whole Foods I've ever encountered (on three levels). A clerk greeted us shewed us to our rooms after a brief tour: well done

Miinukset: The room was a bit small and the shower was a bit awkwardly configured.

Plussat: Great Location and great views of Kensington Palace, staff that spoke english were good.

Miinukset: Room was small, price was high for room and some staff very poor.

Plussat: Location was perfect. The hotel staff recommended some excellent restaurants and were extremely helpful.

Plussat: clean, provisions, friendly

Miinukset: staff, room, food, friendly, central.

Plussat: Outstanding service, great location, super helpful front desk who arranged a very nice welcome present for my wife. Breakfast was good, too.

Miinukset: nothing

Plussat: Everything is perfect

Plussat: Really friendly staff. Quite a convenient location and close to Paddington station, peaceful environment. The room was sparkling clean with tea, coffee, cookies, and water available for you. I had included breakfast and can confirm that it has quite good quality and tastes well.

Miinukset: I believe it isn't related to all rooms but at least in mine, it was a little bit noisy as there was a big aircon in front of my window working all night.

Plussat: Huoneet oli siistist ja sängyt erittäin mukavat!

Miinukset: Aamupalalla olisi voinut olla hieman enemmän vaihtoehtoja hintaan nähden. Muuten tosi hyvä!

Plussat: Bathroom, staff and location

Miinukset: Room size was small and the spa, restaurant and bar was out of use which was disappointing as the booking was for a spa weekend.

Miinukset: The staff had no customer service and were extremely rude. Every staff member I spoke with was condescending. I do not recommend this hotel. I urge future guests to choose a different hotel.

Plussat: Hyvä aamiainen, erinomainen sijainti ja ystävällinen palvelu

Miinukset: Ikkuna veti todella pahasti, mutta onneksi huoneessa oli lämmitys

Plussat: Erityisesti huoneen varusteluun kuului oikea ammattilais fööni, ei mikään ikuisen vanha matka versio

Plussat: Sänky oli loistava

Miinukset: Kohteessa piti olla spa-osasto ja poreallas jne. Ei ollut käytössä vaan remontissa. Ei ollut mainintaa. En olisi mennyt hotelliin jos olisin tiennyt tämän. Asiakkaan huijaamista. Sitä en sulata mitenkään.

Plussat: Aamiainen on runsas. Hyvät juustot ja leikkeleet sekä tuoreet leivät. Palvelu aamiaisella oli erittäin hyvää ja henkilökunta ystävällistä muutenkin. Huone oli erittäin siisti ja hiljainen. Hotelli sijaitsi rauhallisella kadulla, josta oli lyhyt matka metrolle.

Plussat: Location

Miinukset: Room was tiny

Plussat: Service at front desk was fine. Helpful, pleasant people, led me to room when had trouble finding it going up, down, around long narrow corridors. Also clerk gave directions on London streets, googling and printing out maps, appreciated service.

Miinukset: Hotel remodeling to 5 stars but renovations confined to lobby, some rooms. In my room, table was too close to bed, had to sit sideways to use computer. Also: hotel is a firetrap, unsafe, confusing. No toilet on ground level, long walk to find it upstairs.

Plussat: Location. Service

Miinukset: Room was smaller than I expected! Not the best layout. Gym was small and didnt have much equipment besides the basics.

Plussat: Very good location, good clean rooms and extremely friendly and accommodating staff.

Miinukset: No comment.

Plussat: The size of the room/apartment!, the warmth of the staff & the look/location of the hotel & a decent buffet breakfast. Plus 2 decent TVs & an unenvironmentally friendly, pod coffee maker in the room.

Miinukset: A lot of the hotel is being renovated so there were lots of builders, building materials & building noise during the day. The free standing ac unit in the room was ugly & didn’t even heat the room. No gym, spa or pool.

Plussat: I would give this hotel 100 stars if I could. We were having a horrible experience on our honeymoon travels and arrived at the hotel at 6 AM. Despite not being booked until that night we were given our room early and two warm cookies to boot. Amazing!

Miinukset: Cons: none! Hotel was beautiful, clean, friendly and well located. We will stay here again when we come back to London.

Plussat: Clean & good location

Miinukset: The bed was not comfortable & was not a queen bed

Plussat: Excellent location and helpful staff. Breakfast was delicious. Room was clean Free wifi

Miinukset: Pillows were not very comfortable

Plussat: We had an upgrade which was great, the room was very quiet and the bed very comfortable, had the best two nights sleep for a long time. The location was ideal for the Albert hall and tube station. The area had a community feel.

Miinukset: Cant think of anything.

Plussat: Location

Miinukset: They put me in cold( non heated) dumped room, and I was also bitten by some bags, most likely bedbugs. When I complained was told that their Maintenance department have no evidence of the alleged bedbugs and was treated appallingly. No compen

Plussat: Location

Miinukset: Hotel was under construction. Had I known I may have made a different selection. Also I was given a room without a window and others not available.

Plussat: Fantastic location and very friendly and efficient staff

Miinukset: The staff is amazing

Plussat: Location

Miinukset: Ongoing construction. Noisy due to construction

Plussat: Location.

Miinukset: Asked for 'wake up' call that did not materialize but still got to airport on time. Not a major issue for me because they were a 'backup' to iPhone alarm. Would stay there again!!

Plussat: close to places we wanted to see

Plussat: Great location.

Miinukset: Softer beds

Plussat: location and breakfast was good.

Miinukset: the room number 4094 was exceptionally small, the bathroom was so tiny to move about. The bed was very small and hard and pillows not great. There was no where to put any toiletaries in the bathroom, with a silly sliding mirrored door. We couldn't see the tv very well without laying at a weird angle because of the size of the room. It was very disappointing, we didnt expect the room to be of that size. It was more like a hub size room. All other aspects of hotel were good expect the room.

Plussat: Sijaibti ok. Siisti hotelli. Ystävällinen henkilökunta.

Miinukset: Huone lay-out surkea. Sängyn päädyn ja pesuhoneen välinen tila kuin myös komeron välissä liian vähän tilaa. Pesuhuoneesta puuttui toinen hammasmuki. Vain yksi saippua. WC pytyn ja lavuaarin väli ainakin kolme metriä kun pitäisi tehdä pesu!!!!

Plussat: Kellarin kuntosalista tulee plussaa.

Miinukset: Huone oli vähän jännän mallinen. Ikkuna oli, mutta oudon mutkan takana, eli käytännössä huoneesta ei nähnyt ulos ellei mennyt sen nurkkaan.

Plussat: The best thing about this hotel is the location to most things in the center of London. There are many restaurants and stores in the area also. The tube stop is down the street.

Miinukset: We stayed for 5 nights. We left a note after the first night asking for a couple of maintenance related things (light in bathroom was out and tub and sink was slighlt clogged). We also requested some wash cloths. Good for 3 days, not for 2.

Plussat: good clean rooms, excellent vibrabrant locations with lots of options for eating out and hyde park literally next door. staff were also very friendly and helpful.

Miinukset: That I had to pay 5 GBP per peron to use the pool (considering that its usual included in the upfront fee) and on top of that the steam room was not working and you had to pay extra for bath robes. Also the food was pricey.

Plussat: Would have rated this property much higher had I not been overcharged as most of the staff were lovely, the rooms are decently sized and the location is excellent.

Miinukset: I pre-paid in full on booking.com. I informed the receptionist of this at check in. She insisted that she still needed to charge my card as the payment was only a “pre-authorization” plus she needed to charge a £50 fee for “incidentals”. I gave it to her and paid room rate + the £50. Upon entering my room I checked my bank account and realized that I had actually been charged twice. Once to booking.com, 131.09 Euro and once to Holiday Inn Kensington, 186.61 Euro. I went back to reception to query this and spoke to another woman who rudely asked “why did you not show my colleague this?” When I showed her the confirmation stating I paid from booking.com. That is NOT my job. I told her colleague that I had paid and she insisted I pay again anyway. This woman then made a call and informed me she’d told the bank to “release the payment for booking.com” so I won’t be charged it. She was not apologetic for her colleagues mistake at all and I left feeling like the staff were implying it was my fault, which is an unacceptable way to treat a guest. Not only that, but I’ve checked my bank account today only to discover the 131.09 Euro to booking.com has moved from a “pending” transaction to a completed transaction meaning your staff have lied to me as the money is gone, meaning your hotel has received it. The other charge of 186.61 euro is still there also. I expect a member of management to contact me regarding this immediately. I was clearly lied to by your reception staff since they specifically said that the booking.com payment would be released which it was NOT. Absolutely ridiculous having to go through all this hassle for what should have been a simple one night stay.