Lontoo hotellit lähellä Big Ben

Plussat: I liked the central location, the art in the lobby, and the helpful staff.

Miinukset: My room smelled of mildew. The staff did their best to try to correct it, but I am not sure there was anything they could do.

Plussat: Perfect location and the staff were amazing. So friendly and always smiling - nothing was too much trouble. The room was comfortable and light. The bed was very comfortable and free bottle waters were a nice touch. Amazing en-suite, nice powerful shower.

Miinukset: I didn't like the perfume pumped through the air-con in the corridors and bedrooms. Infact we had to be moved as I suffer from asthma and it was effecting my breathing to a none perfumed floor (5) and room. The corridors are too dark, felt like a ship..

Plussat: beautiful rooms and public spaces

Plussat: Location was perfect for London tourism (safe and within walking distance of everywhere). The hotel concierges  and another gentleman whose name I didn''t catch were extremely helpful!

Miinukset: The desk chair legs (room 633) stuck out and the tight quarters meant that my toes got smashed. I humbly suggest a different chair. I know that space is limited but having a lounge w/ desks or couches (not part of the restaurant) would be nice.

Plussat: We didnt have breakfast

Miinukset: We were offered an upgrade which was twice the price offered direct with booking.com

Plussat: very trendy decor and best part of hotel was the incredible staff.. Every one was friendly and gracious. They worked together seamlessly..

Miinukset: no

Plussat: Staff were great! Excellent location, only a few minute walk from major sites. The lobby and room scent were delightful! The decoration was modern and tasteful. Turn-down service was nice.

Miinukset: Room was small.

Plussat: Location and breakfast

Miinukset: I would say there is a difference between it and the Shangri-La. I think it's a nice 4 star hotel. I am not sure it belongs in group with 5 star hotels.

Plussat: Loved the location and overall vibe. The rooms are on the smaller side, but that should be expected in many big cities. It wasn't a problem for me.

Miinukset: My only complaint is that the toiletries weren't replaced between the previous guest and I. I could tell that they were half-used and some had been left out. I've stayed here twice and this didn't happen the second time, so I'll take it as a one-off.

Plussat: Extremely well located. Lobby and halls need dressing up to be a five star hotel. The physical layout of the bathroom was challenging (the shower was tiny).

Plussat: Excellent service, unbeatable location.

Miinukset: arrived early and couldn't get a room.. had to pay for upgrade.

Plussat: Location and in room amenities

Plussat: Great location

Miinukset: None

Plussat: Location, Location & Location! Rooms were larger than most typical European hotel rooms. Maid service was excellent, all staff members went out of their way to assist you. Smaller hotel with an intimate feel and greater attention was given to you.

Miinukset: Its in the center of all the hot spots, you will see lots of people begging and homeless people are more present. I think that's typical - unfortunately.

Plussat: Wonderful location. Very good breakfast.

Miinukset: I had a very small room on the 5th floor. Have to admit that colleagues had normal size rooms on the 1st floor. Price was the same))

Plussat: Excellent location. Very quiet for the activity outside. Staff very courteous and professional.

Miinukset: Rooms a little dated.

Plussat: The staff are lovely the reakfast was amazing

Miinukset: The bed was extremely hard and my hips and back ached l night and i could t get in a comfortable pisition

Plussat: The room was FANTASTIC for my family and I. It was overlooking the square and had these great windows. The staff was WONDERFUL! They were very professional and went out of their way to assist us. They treated us with chocolate covered strawberries, lovely

Miinukset: Nope it was PERFECT!

Plussat: Hotel employee in the Breakfast room was exceptional. Breakfast spread was a highlight of the day

Miinukset: The room was dark and faced a blank wall. Paint was peeling off the ceiling in the bathroom. But the room was generally very luxurious, most of the bathroom fittings were excellent, and overall the room was very comfortable.

Plussat: Breakfast lay out was very good lot of choice and very friendly and helpful staff always saying hello and offering to get you things.

Miinukset: Notging was lovely room and very friendly stuff.

Plussat: Sliding door to closet broken. Bed lumpy and very uncomfortable. Bathroom lacking for a lack of a better word.

Plussat: It is a lovely size hotel, the breakfast is excellent & the staff are super. The location was perfect.

Plussat: Located in the theater and museum area, it stands out as a cozy refuge in The bustling center of London. The beautiful architecture of the building adds to the charm. Although our room did not have a view, the staff was very accommodating. Thank you!

Miinukset: Nothing

Plussat: Centrally located. Staff.

Miinukset: Heavy tourist area but centrally located which was nice for convenience.

Plussat: Aaamiainen hyvä. Sijainti hyvä.

Miinukset: Huone 1- kerroksessa suoraan maanalaisen linjan yläpuolella; melusta johtuen ei mitenkään ole 4 tähden huone!

Plussat: Location is great

Miinukset: Call in advanced to inform the hotel that my flight rescheduled, hotel receptionist put me on hold and no response. Concierge giving wrong information, and that when I arrived at that location, the place does open on Sunday.

Plussat: Staff were friendly and efficient. Room was a good size. Breakfast was varied and plentiful. Spa experience was marvelous.

Plussat: Bed super comfy , location is good . Staffs are very friendly !

Miinukset: The room we have stayed (room 434) in a terrible condition . Need serious remodeling .Nothing like they posted on the internet . The draw of night stand is very dirty , lots of crumbs . Feels like three stars only .

Plussat: Erittäin ystävällinen henkilökunta, todella siistit huoneet. Aulan drinkkibaari oli myös erittäin tyylikäs. 10/10

Plussat: We liked the hotel and the enviroment. We do not like the restaurant, staff are not very gently there, we went only once Tuesday November 5th at night

Miinukset: The gym

Plussat: good full English breakfast with nice Indian style slides. nice stuff. the gym and pub are also pretty good. the location is great: three minutes to the Buckingham Place and tube station

Miinukset: the furniture is old and there is smell in the corridor during the dinner time on 1st floor.

Plussat: We enjoyed the welcome and atmosphere at check-in a room upgrade was granted. The people working at front desk do a fantastic job. As well the service at Bistro was 1st class. All in all we loved every moment and will be back next year. Unfortunately we had no time to explore Kona tea time...

Miinukset: Nothing!!!

Plussat: Vastaanottoaula ja hotellin siisteys.

Miinukset: Kohdallemme sattunut vastaanottovirkailija ei toivottanut meitä lainkaan tervetulleeksi! Lisäksi palvelu kesti kauan ja meille annettiin epäviihtyisä ja ankea huone ilman kunnon ikkunaa ja joka sattui olemaan myös varattu, ja huoneessa oli toisen asiakkaan tavaroita! Saimme tilalle huoneen, joka sinänsä oli OK, mutta tunnelma oli jo vähän pilalla, koska olimme varanneet hotellin juhlistaaksemme merkkipäiväämme. Olin aiemmin ennen saapumista pyytänyt myös toimittamaan etukäteen kukkia huoneeseen, mutta tätä koskeva vastaus tuli minulle vasta liian myöhään seuraavana päivänä. Hotelli voisi kiinnittää enemmän huomiota kestävään kehitykseen ja ympäristöasioihin. Pyyhkeitä ei olisi tarvinnut vaihtaa joka päivä ellei erikseen pyydetä. Lisäksi joka kerta kun olimme lähteneet muutamaksi tunniksi pois huoneesta ja sammuttaneet kaikki valot ja TV:n pois päältä, oli palatessamme siivoojan käynnin jäljiltä huoneen ja kylpyhuoneen kaikki valot päällä ja hotellin mainosfilmi televisiossa pyörimässä! Tämä oli häiritsevää ja ihan turhaa energian tuhlaamista!

Plussat: Room

Miinukset: Breakfast almost cafe like. Bar area poor as well as service.

Miinukset: The rooms that aren't refurbished are really outdated and not very comfortable. The tube apparently runs under the building which you can hear all the time. When I asked to borrow an adapter I called the reception twice and they said they would be right up. After about 1.5 hours I went down and got it myself.

Plussat: Henkilökunta oli ystävällistä ja huomaavaista. Aamiainen oli hyvä. Ainoa miinus oli, että ruuhkan takia yhtenä päivänä pyydettiin siirtymään pois ruokailutilasta. Tarjottiin kyllä mahdollisuus saada kahvi lobbyyn.

Miinukset: booking.comin mainoksen mukaan oli ilmainen wi-fi ja minulta laskutettiin 25 puntaa

Plussat: Lovely big comfortable room and great walk,in shower

Plussat: Good value for money. About 10 min walk from Station. Overall nice room, did the job!

Miinukset: We had no towels in room and they were like many hotels, not very big or great quality.

Plussat: Comfy beds, good decor, spotlessly clean, nice shampoo and soaps. Amazing shower!

Miinukset: Towels at the back of the shower which are enclosed.

Plussat: Comfortable, clean and very well located. Excellent bathroom

Miinukset: Nothing to be said

Plussat: Staff was friendly and helpful. Location was good.

Miinukset: Shower was leaking outside the class door. Bed didn't feel comfortable at all even my partner said the same thing. Room 003

Plussat: We liked the location in relation to the underground and shops, found several restaurants that were close to hotel as well as room service! Staff was pleasant and very helpful for advice on sightseeing!

Miinukset: My only disappointment was freeze dried coffee in the room, that is all!

Plussat: Hyvä sijainti rauhallisen kadun varrella puistoa vastapäätä kuitenkin lähellä parlamenttitaloa ja Victorian asemaa.

Plussat: It was very appealing and clean, and that the use of the cards to turn on the lights and all was great.

Miinukset: It could have more outlets and the rooms felt to warm at times.

Plussat: Siisti ja viihtyisä

Miinukset: Henkilökunnan epäluuloisuus meitä kohtaan, huonehinnan ja minibaarin pantin periminen moneen kertaan. Jatkuvat epäselvyydet mm. Ovikortit eivät yhtäkkiä toimineet, minibaari lukittiin. Joka kerta kun kävi respassa asioimassa piti käyttää Visa-korttia kortinlukijassa.. outoa toimintaa.

Miinukset: Minibaari ei toiminut ja tämä oli henkilökunnalla jo tiedossa sinne mentäessä mutta mitään ei tehty. Aamupalalla ei mitään tuoretta tarjolla.

Plussat: Loved the location - the hotel was lovely and clean. The staff were mostly helpful.

Miinukset: Breakfast could have been better - as my partner collected his breakfast from the buffet and by the time I got to the buffet not much was left, waited so long for it to be replenished that my partner had finished eating by the time I got to sit down with mine. Breakfast was OK though.

Plussat: Nice building, comfortable rooms, location is not far from most places of interest

Miinukset: It was cold in the room, I had to switch on air conditioner at 24-25 degrees to make it warmer