Lontoo hotellit Soho

Plussat: Excellent location and the staff are generally very helpful

Miinukset: Had requested an early check in which was not available on the day. Despite assurances from the reception staff that the room would still be ready in time, we ended up being late for our spa treatment making it anything but relaxing

Plussat: The service. The food. The room. The location. EXCEPTIONAL!!!

Plussat: Best location

Plussat: Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.

Plussat: Location, location, fresh soft and modern interior style, good breakfast concept

Miinukset: Very expensive, inroom technology is very special and not userfriendly Cleaningles. Not top for this style and level of hotel. Showers not good,

Plussat: Location excellent , staff friendly especially staff at breakfast

Miinukset: Bar downstairs slow at serving and selection of some drinks limited

Plussat: Everything

Plussat: Comfortable, spacy, great location, supportive staff, really amazing for my one night business trip

Miinukset: I would appreciate earlier breakfast (start around 6am)

Plussat: Great beds, airconditioning

Miinukset: Waiting time at breakfast.

Plussat: Location, housekeeping, food

Miinukset: Check in process was a bit slow and staff were ill informed

Plussat: Awsome!!! Rooms amazing!! Such a lovely feeling and experience. Deco, lifts - rooms, showers, bars food- all amazxin. Staff took bags to cab without me asking - amazing. Location - awesome!!

Miinukset: £40 for 2 G&T's - ah well, London!

Plussat: Lovely room, best rain shower on the planet. Spa/pool were wonderful.

Plussat: Super comfy bed. Decor & furnishings beautiful.

Miinukset: Just loved it!

Plussat: A wonderful quaint Hotel whose building dates back to the 17th century. Outstanding staff and location Very quiet and a homey feel for sure

Miinukset: The lack of a shower in our room - just a bathtub and handheld shower - in fairness to the hotel the staff did ask if we wanted to change to a room with a shower and we declined . In the future we will defintely accept the offer!

Miinukset: Kylpyamme liian kapea

Plussat: A very charming hotel with excellent staff. The hotel has a lot of character and our room was absolutely lovely. The hotel staff could not have been more helpful or friendly.

Plussat: The location and staff, both were excellent.

Miinukset: Tiny rooms. Its central London though, Also no lifts in the property.

Plussat: Everything, It's such a unique hotel - love the style, furniture, history etc. Price was very competitive.

Miinukset: Liked everything - but bedrooms were really dark and would have liked a bit more light. Another lamp would do. However my husband disagrees with me on this! Everything else was perfect.

Plussat: The en suite bathroom is spacious and well equipped. The location is excellent. The staff are friendly and efficient.

Miinukset: There is no lift and we were on the top floor, which proved difficult for my Wife, who had two hip and one knee replacement a few years ago. The bedroom was small and has sloping floors.

Plussat: Didn't order breakfast/ only coffee and that was delivered on time every morning. Good coffee and biscuits. The decoration was very cool. Felt like I went back in time. Staff was pleasant and helpful.

Miinukset: No elevator. Walk up very old stairs (slanted) to 3rd floor. Room was very tight. Nicely decorated but tight for two people. Shower head was too large for the bath and water ended up all over the tub surface and floor. No cold water the last day, so the showers was too hot.

Plussat: Wonderful nights sleep and will highly recommend this hotel..... the only thing that I would want is tea and coffee making facilities in the room

Miinukset: No free bottle of water

Plussat: Friendly and helpful staff and old world furnishings. The location in West End/Soho made it perfect for walking to most locations in NW London.

Plussat: History

Miinukset: Small bed

Plussat: Clean rooms.

Miinukset: Small, but you get that in London.

Plussat: Great location and nice hotel. Lot is going on in the evening for sure. May not be best place for younger kids to stay with family to walk around due to many bars and pubs, drinking outside. We always felt safe however.

Miinukset: shower was odd design and water would escape under door to entire bathroom floor. had to put towels around the outside. Nice looking design but not very functional. Entire room was great for family of four to sleep. Was very quite to sleep!

Plussat: Location, friendly service, quiet sanctuary in a hip happening location.

Plussat: Smart design, smart rooms with small kitchen, location. Tea and coffee

Miinukset: The f&b options are a bit limited and so is space. Breakfast come from a partner place nearby and is very good, but you have to eat it in your own room. Some communal space would be nice. The basement rooms are a bit dark. Other rooms are really nice. Staff was nice. Maybe the price is ok given quality, design and location.

Plussat: Fantastic hotel right in the middle of Soho! Quad room and bathroom were large by European standards. Modern decor and facilities. Beds comfortable and rooms very clean! Staff was super helpful and friendly. Walk out the door to many restaurants and Starbucks! We will definitely stay here again next time we are in London!

Miinukset: Nothing!

Plussat: Liked the Nespresso machine in room and large bathroom

Plussat: Location

Miinukset: Nothing special

Plussat: I love the Nadler hotel. the staff is excellent. the Hotel is very clean. the room is very nice and the bed is very comfortable, so is the bathroom. The hotel is in a great location. Its my fifth time in this hotel.

Miinukset: the week I was at the hotel they were shooting a movie in the street of the hotel. it made it more complicated to get back to the hotel in the evening and the bar next to the hotel was closed the whole week.

Miinukset: We got the -1 floor, although it has a small outdoor trace, I rather have an upper floor room.

Plussat: Modern and clean.

Plussat: The staff was very helpful and cheerful, the room was very clean.

Miinukset: Room was very small for the price of £207.

Plussat: The hotel was beautiful. The staff was amazing! They afforded me an accommodation during my trip that made the beginning of my trip so much easier. Highly recommend!

Plussat: Henkilökunta oli ystävällinen, kiitos heille. Sijainti oli hyvä.

Miinukset: Huone oli kamala. Pieni, ahdas, ruma näkymä savupiippuihin ja putkistoihun. Yhdenhengen sänky kahdelle ihmiselle, en mahtunut nukkumaan. Kallis hinta. Tähtiluokitus yliarvioitu.

Plussat: Excellent location. Friendly staff. Clean room. Very enjoyable stay

Plussat: Facilities and staff were amazing! Perfect location. Made my stay in Central London extra special. Will definitely book again.

Miinukset: Everything was perfect. Couldn't fault anything.

Plussat: The staff are very nice, the room was very clean but when they cleaned it, it wasn’t as good as when i arrived . Location is awesome as you can walk to almost everything yet it gets really noisy at night with drunk people

Plussat: Location was great. Easy to walk to many attractions/places of interest. Room was lovely and very comfortable

Plussat: This is the second time we've stayed here. The location is super-convenient for Theatreland, Seven Dials and Covent Garden where we love to hang out. The staff is very friendly and helpful.

Miinukset: The standard rooms are pretty small for 2, so upgrade if you can. The attached Delhi street restaurant has good food but not to everyone's tastes. Nice to have somewhere to sit and have a drink at the end of the evening.

Plussat: Great location in the middle of Soho.

Miinukset: Breakfast was not included.

Plussat: Staff friendly, room upgrade was a lovely surprise. Fruit and water was useful. Elemis toiletries lovely. Location was brilliant. On Main Street where the theatres are... Apollo etc... on a busy road. Easy walk to china town, Leicester Square. Nearest tube was Leicester Square.

Miinukset: Nothing

Plussat: Staff were very friendly. Good location.

Miinukset: Room sizes were small. Hotel is a little dated.

Plussat: Vuode oli erittäin pehmeä ja miellyttävä. Minibaarissa oli hyvä valikoima. Aamiainen oli herkullinen. Valinnanvaraa ei ollut paljon, mutta tarjolla olevat vaihtoehdot olivat erittäin hyviä.

Miinukset: Kylpyhuoneessa ei ollut ammetta.

Plussat: Great location and very comfortable with nice touches ie Nespresso machine !

Plussat: Location was terrific. Outstanding staff.

Miinukset: Everything was fine

Plussat: Breakfast location is convenient. What I liked most was that the staff actually greeted me personally and remembered me from prior visits. As with my last visit, Ramona got me settled in the café with coffee and refreshments while I was waiting. All the other staff were also friendly and super helpful in answering questions.

Miinukset: cant really think of anything specific

Plussat: Location was fantastic, short walk to Covent Garden, Piccadilly Circus, Theatres, Regent Street :) As expected The W has a funky and fun vibe.

Miinukset: Nothing

Miinukset: Over charger $2k with a forced apology

Plussat: Qin ted I left facilities. The staff are amazing. I have never experienced such a professional hotel staff. Genuinely amazing.

Miinukset: I liked everything.

Plussat: The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit.

Miinukset: I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.

Plussat: Advertised as 2 double beds on booking.com and in my email confirmation I turned out that the room was a single bed. The hotel staffs tried to find a solution but did not have any room with two beds available. They were fine to cancel the reservation free of charge (first night had to be paid according to policy). I called booking.com to inform them and ask for free cancellation, they had to speak with the hotel. But then they never called / emailed me back.

Plussat: The location and facilities and the staff were very nice.

Miinukset: Check in was at 3 and the room was not ready when we arrived at 4:45 in the evening and had to be sent to the bar until another room was allocated. This was over 30 minutes wait.

Plussat: It’s organised more than usual back at home

Miinukset: Loved everything

Plussat: The location was simply superb - in the middle of the hustle and bustle of West-end, Chinatown, etc. Leicester Square is just right round the corner, and Trafalgar Square and Covent Garden are just short walks away. Underground stations are very nearby. The theaters are all within walking distances. The room was marvelous, very modern and well equipped digitally. Breakfast was great as well, with a healthy spread of selections. Staffs were extremely helpful, especially the check-in and the front door concierge staffs.

Miinukset: None,

Plussat: The recently refurbished rooms were unbelievable and the staff extremely helpful.

Miinukset: The price was very expensive

Plussat: The staff were amazing everyone of them and every day. Room is nice and modern. Location is excellent

Miinukset: Nothing much to mention, room size in comparison to other london hotels.

Plussat: Everything, the room, birthday cake and champagne, service all good